Rated 4.7 out of 5 by 85
Rated 5.0 out of 5.0 Pleasantly surprised
I didn't have very high expectations for lodging selection on this business trip in rural north-west Ohio, but trusted the HIE brand to be clean and adequate, so booked the room here. However, I found myself frequently surprised by the excellent accommodations throughout my stay. Thoughts that came to mind during my visit: "Wow, this room is really nice," "Wow, it is quiet in here," "Wow, that front desk clerk is so sweet", and "Wow, this breakfast is really good!" Other pleasant surprises included the very comfortable bed, including choice of firm or soft pillows, quiet and effective temperature control, and modern/neutral design/decor in the room.
I would definitely stay here again given the occasion, and would recommend it to anyone. Also, I highly recommend spending the few extra dollars, if you can, to upgrade to the suite. My co-worker stayed in a regular (non-suite) room, and it was nice too, but the suite was definitely worth the cost of the upgrade.
My excellent service continued well after checkout, when I called to have a copy of my bill faxed to me. The woman who answered my call was as friendly as she had been during my stay, and responded quickly to my request. I couldn't ask for more.
January 26, 2015
Rated 5.0 out of 5.0 by Robot Team 3537 Nice stay
Last room was the King Suite. Pleased with cleanliness of hotel and dedication of service staff. First impression upon arrival was good and follow through of hotel staff even better. Huge room with sleeper sofa, comfortable king bed, kitchenette,
Kids loved it. A little pricy on a family budget but for a little extra, well worth it.
January 19, 2015
Rated 4.0 out of 5.0 by nag29999 Great stay
Very homey which I do not usually get on the road that much, great staff.
January 19, 2015