Rated 4.2 out of 5 by 82
Rated 4.0 out of 5.0 by connie111 Comfortable bed and convenient location for outside services.
Found a few cleaning issues but quickly corrected when pointed out. Excellent bedding and pillows! Thank you for a excellent relaxing hotel experience.
August 27, 2014
Rated 5.0 out of 5.0 by Aoki Guy Fantastic Staff
Gary and the rest of the staff team were extremely pleasant to deal with and really made me feel at home. I spend far more time than I should away from my home and family living out of hotels, and having courteous staff is the single greatest amenity I can ask for
August 25, 2014
Rated 5.0 out of 5.0 by pp25 Another nice stay
I've had the opportunity to stay in this hotel several times for work. It's very comfortable and friendly. The rooms are clean and quiet.
August 22, 2014
Rated 5.0 out of 5.0 by sjlenard recent stay
I would like to see little firmer beds and flavored creamers for coffee.
Otherwise my stay was very good.
August 21, 2014
Rated 5.0 out of 5.0 by sweethang breaksfast choices
Although the breaksfast was very good I feel that an improvement in the fruit would be a great complement to the guest such as oranges, grapefruit slices and season fruit. This would kick start their day and be a reminder where they want to stay again.
August 19, 2014
Rated 5.0 out of 5.0 by Yo Sully excellent staff and comfortable bed
Friendly service, clean rooms, and convenient location.
August 15, 2014
Rated 5.0 out of 5.0 by Sales man Well Done
The HI Express in Vancouver, WA is a well staffed, excellent rooms , very clean with great beds. You wouldn't be disappointed by staying at this hotel
August 13, 2014
Rated 5.0 out of 5.0 by Graymc Great Service
VERY friendly staff, very nice rooms, good location to ammenities such as restaurants and malls
August 11, 2014
Rated 5.0 out of 5.0 by Lora50 great night's sleep
if you are looking for a comfortable bed, quiet surroundings, great breakfast, this is the hotel for you. staff attentiveness is an added bonus.
August 10, 2014
Rated 4.0 out of 5.0 by Chris 8-2014 Comfortable bed
Bed pillows and bed were very comfortable. Overall the stay was good. The internet connection was very spotty. We would lose service frequently.
August 7, 2014
Rated 5.0 out of 5.0 by Flah Front desk clerk
I was lost coming in to Vancouver and the woman who helped me was so patient and talked me right to the hotel. I found out when I arrived that she was also checking people in as she did this. I was very impressed!!!
August 7, 2014
Rated 5.0 out of 5.0 by Snowie47 Attentive service
The front desk was very helpful. They recommended restaurants, gave us directions, and told us where to order take out food at 9p.m. The room was spacious and well equipped. The breakfast buffet had a variety of choices in food and drinks.
August 6, 2014
Rated 2.0 out of 5.0 by SteveandDorena Horrible check in, but nice facility
We checked in after 3:00 pm. We told the front desk that we didn't need our room yet but they were determined that they get a clean room for us and physically took the elevator to check for a room no less than 4 times while we waited at the desk. Total malfunction of checking when a room is ready. Took us a half hour to get a key to a room that we weren't even going to. Made us late to our appointment.
August 1, 2014
Rated 5.0 out of 5.0 by StepMomLoop23 Perfect, met all of our needs
A group of friends all stayed here in order to attend a friend's memorial. We spent most of our time at the hotel. We enjoyed breakfast together and visiting in our rooms. The staff was very helpful in telling us local restaurants, shopping and grocery store locations. I would definitely recommend this hotel to others.
July 31, 2014
Rated 5.0 out of 5.0 by kirk2 business
Merlene is the best!!! She knows what customer service is all about.
July 29, 2014
Rated 5.0 out of 5.0 by DepecheMode84 Most comfortable bed and great breakfast
This was the most comfortable hotel bed my family has ever slept on. The room was beautiful and clean.
The breakfast was great, and the attendant kept all the food fully stocked, she was also friendly.
July 24, 2014
Rated 5.0 out of 5.0 by Paula2766 Nice folks at the desk!
Thanks for a great stay.....
Heading to Pasco Holiday Inn Express next weekend.
July 23, 2014
Rated 5.0 out of 5.0 by Ribsa good experience
Check-in was efficient and pleasant. Just a nice place to come back to after being Portland tourists.
July 22, 2014
Rated 3.0 out of 5.0 by gtgrandma7 Disappointed in the Staff at Checkout
We loved the room and all up until we were trying to leave.
We had a room on the 4th floor and when we tried to get the elevator to leave we waited 10 mins. my Daughter in law went back to the room and called the desk, she was told the elevator was stuck. There was NO offer to help with getting our luggage down. I am an 80 yr. old woman who has had a heart attack and my Son was born with a back problem. He made five trips up and down the stairs to get our luggage down. The last one was to help me down.
We never even got a "Sorry"!!
July 16, 2014
Rated 5.0 out of 5.0 by MI Shoe Queen Vacationing Family
Wow - excellent service. We have been to many hotels - the service and experience here was superb.
July 10, 2014
Rated 4.0 out of 5.0 by trixie55 Comfortable rooms, great price
Overall we had a wonderful experience here. Enough towels in the room, good water pressure, the shower stayed at a steady temperature. The washer/dryer was only $1.00 per use, and the front desk had the change needed. The only negative was the breakfast room. It was a busy weekend and they could not keep up with the crowd. We went down for coffee and food both mornings and either had to wait or come back because there was none.
July 10, 2014
Rated 4.0 out of 5.0 by GTCO Clean hotel, but no gluten free food
The hotel is clean. The staff was friendly. Parking and internet free. Bathroom was clean, but did not have any fan.
Our only complaint is about the breakfast, that was included in price, did not have ANY gluten free food item!
Also, we had to use styrofoam plates and cups!!
July 7, 2014
Rated 5.0 out of 5.0 by radioguy excellent staff
Excellent in every way! We particularly appreciated the staff, from check-in to breakfast to housekeeping. very accomodating!
July 7, 2014
Rated 5.0 out of 5.0 by sunshineday Good for families
We enjoyed our stay and were pleasantly surprised at the condition and appearance of the hotel. Everything was clean and fresh. The room was comfortable for all four of us. The pool was clean and not very busy. Breakfast had plenty of variety and was tasty. There was some wall noise from neighboring water pipes but that was not really an issue. We would definitely stay again.
July 6, 2014
Rated 5.0 out of 5.0 by bodacious1 Exceptional service
We had the most wonderful time there. The staff was extremely helpful and very nice. The beds were extremely comfortable and the room size was fabulous.I highly recommend this place.
July 5, 2014
Rated 5.0 out of 5.0 by GreenD Over all value and great service
the hotel was nice close to everything yet not on a main drag. The hotel was clean nice and everyone was friendly.
July 3, 2014
Rated 5.0 out of 5.0 by moximaximus Good experience
I recommend this hotel because of the good friendly staff, great service, clean comfortable room.
July 1, 2014
Rated 4.0 out of 5.0 by Travelwaytoomuch Average
I was not greeted as a priority club member and do not know if I received credit for my stay (forgot to ask and then no one was working the front desk at checkout and I got tired of waiting for someone to show up).
Breakfast was the standard HIE fare but just not well prepared or presented. Runny, cold flavorless eggs just are not appetizing in the morning. No morning newspaper which I greatly appreciate.
Staff was friendly, the room was clean and it was quiet.
So...overall, an average stay.
June 30, 2014
Rated 5.0 out of 5.0 by Unexpectedly Delighted Great Experience
Was very clean, comfortable, spacious, full service, nicely priced, and staff was very helpful, friendly, and welcoming.
June 27, 2014
Rated 5.0 out of 5.0 by Turismo estadia vacaciones
Excelente hotel. Por cuestiones personales aprecio mucho la fruta. Hubiese querido que tuviesen cascos de naranjas o naranjas para el desayuno.
Mas cosas sin azúcar,.
June 21, 2014