Rated 4.1 out of 5 by 36
Rated 5.0 out of 5.0 by Mayie Great Service, Great Rooms
I love this Holiday Inn Express at Salmon Creek! It is so close to my son, who goes to college at WSU so it is in a very convenient location right off of 205. The rooms are a great size and very clean and I love the Beds! And the showers have great pressure and are always hot! And let's not forget the staff they are always very inviting and friendly, they make you feel so welcome. Thanks for the great service! M Hays-Sandberg, Richland, WA
August 19, 2014
Rated 5.0 out of 5.0 by rick97437 First Rate Service
Tres, the front desk manager, went out of her way to help us during our stay, and also after we left; my son had left his favorite toy behind and she put extra effort into finding it and sending it to us.
Thank You Tres!!!!
August 13, 2014
Rated 4.0 out of 5.0 by Cold Hot Tub disappointed
Our family has stayed at your hotel three or four times over the past few years, and had always been pleased with the hotel. But this time, the usual service and friendliness just were not there. The hot tub was cold, but no one was willing to check the thermostat. We had two rooms, but the online service would only allow one choice, so I called and was promised a note would be left to make the change. It was not found by my check in person. My adult and teen children had to sleep in the same bed. Really?? That was not what I was told when I called two nights earlier. Our room curtains were sheer, and we were on the ground floor. We could see outside even with the curtains drawn. Very very disappointed.
August 12, 2014