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Rated 4.0 out of 5 by 113 reviewers.
Rated 5.0 out of 5.0 by Good value room with shuttle for downtown We stayed at the hotel because it was a good value and I was assured there was a shuttle to take us to Canada Place, where we were taking a cruise. I was pleasantly surprised by the hotel staff, who bent over backwards to assist with recommendations on tours and restaurants. I would stay here again just based on the staff. The room we had was a little older, but it was certainly clean. I recommend this hotel to people who don't want to stay at the pricey hotels downtown but still want access to the downtown area. July 17, 2014
Rated 5.0 out of 5.0 by Outstanding service & stay! Stayed 6 nights, upon check-in were pleased that we had been upgraded to a junior suite due to Platinum status - King bed suite (#414), kitchenette with fridge/microwave/coffee maker, granite countertops & bar area & French doors leading to bedroom with sitting area & balcony overlooking beautiful Grouse Mountain which is lit up @ night! Although this is an older property, our suite had extremely clean washroom, large closet in addition to a huge walk-in closet, comfortable bed & linens, high quality clean carpeting & upholstered chair & sofa, large flat screen TV and large desk & . We used free shuttle to Canada Place each day, drivers very courteous especially Carlos who was very knowledgeable for local tourist info; we returned to hotel each day via city bus #135 Express, less than 20 minutes. Hotel has free parking but we opted for bus/day pass $9.75 & Hop-on Hop-off transportation which was most convenient especially since parking in many places $3-4/per half hour. Also free shuttles from Canada Place to Capilano Bridge & Grouse Mountain every 30 minutes. Hotel Front Desk staff extremely pleasant & very helpful with tourist info, bus stop info, discount coupons, maps & directions, etc . Jenina greeted us each day with her beautiful smile & offer to assist in any way! Complimentary breakfast daily was always fresh, many various selections of eggs, bacon, turkey sausage, breads,bagels,oatmeals,delicious assorted mini muffins & croissants, juices, Greek yogurt & always plenty of fresh bananas &oranges, all constantly replenished by kitchen staff! Our rooms were kept immaculately clean each day, nice Bath & Body works washroom amenities. We received excellent service throughout our stay & super value for what we paid for our stay! July 17, 2014
Rated 3.0 out of 5.0 by no shuttle This is a basic holiday Inn express including standard breakfast. The first day there we could get a 2 PM shuttle to downtown. Driver very nice and recommended a great dinner spot. When we got back at 8 PM could not sign up for shuttle until 1 PM. Needless to say we took the bus. Desk staff good about giving us bus information. All staff very nice. Apparently it is illegal to pick up passengers to go back to hotel. Since we had to wait for the bus with the homeless, I was not impressed with hotel or Vancouver and will probably not be back. July 16, 2014
Rated 5.0 out of 5.0 by Great service We were very impressed by the service we received at this hotel. Any questions we asked at the front desk regarding directions and transportation to sight seeing areas were answered and explained very clearly. We thoroughly enjoyed the continental breakfast every morning and we were pleasantly surprised at the variety of food offered. The only negative thing I would say was that our room faced the main street and it was noisier than we expected due to the traffic. My husband had brought extra ear plugs which we used and that helped. July 16, 2014
Rated 1.0 out of 5.0 Most disgusting experience ever If you like dirt, leaks and bugs, stay in this Holiday Inn Express! July 15, 2014
Rated 3.0 out of 5.0 by Need renovation for guest rooms Overall, for the price of the stay, in such busy Vancouver area, it is about right. July 14, 2014
Rated 5.0 out of 5.0 by Hospitality and Everything Great Daryl and staff were great. I arrived very frustrated and they took my bag to the room. When I found I was in the front, i requested to move to the back. No problem. Answered many questions pleasantly and always with a smile. Friends arrived on Saturday and room not ready. Daryl gave them a nice roomy, corner room. Asked about places to eat that evening and once again Daryl came to the rescue. I would recommend this Holiday Inn Express to anyone visiting Vancouver. You should be most proud of your employees. July 11, 2014
Rated 3.0 out of 5.0 by Older Hotel and not worth the price This hotel is located in an older building and is showing its wear. While the entry inside the building is well kept the rooms are not. The carpeting is old and stained throughout the building and in the bedrooms. I paid about $150.00 American and the value given the building conditions would have been more along the lines of $75.00. The guest staff were very friendly and tried to accommodate our needs as quickly as possible, so I give them high marks there. The Breakfast room is too crowded and hard to move around in. They need to take some of the furniture out and make it easier to move around in. The shuttle service was great and got us to our destination quickly. We stayed at this hotel in anticipation of using this service and in that area it met our needs. I would not recommend the hotel based on condition of the rooms and the price being paid. July 10, 2014
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