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Rated 4.0 out of 5 by 119 reviewers.
Rated 4.0 out of 5.0 by great srvice and great breakfast staff service was outstanding but hotel Is a little off the beaten path and shuttle service is limited. the hotel is well worn but staff said the upgrades will be "soon" We would put up with the transportation issue if the rooms were redone July 28, 2014
Rated 4.0 out of 5.0 by Clean comfortable room This Holiday Inn appears very clean from the Lobby to the desk to the elevator. The hallways to the rooms are tarnished by the carpets appearing to be very old and stained. The room was clean and the bed was comfortable. The front desk staff was responsive but one of them was young and did not communicate directions accurately. The breakfast was well stocked and the staff was quick to restock. July 26, 2014
Rated 5.0 out of 5.0 by revisit suprising not so bad Was happy that the hotel seemed to have made adjustments in cleaning. I booked this hotel by mistake. But I was happy I did. July 25, 2014
Rated 5.0 out of 5.0 by Great value in downtown Vancouver The hotel was great, big rooms and yummy breakfast, and the free shuttle into the Convention Center was awesome. Compared to the $200 cost of other hotels right downtown this was much better value and a 15 minute shuttle ride in... I would stay here again. July 20, 2014
Rated 3.0 out of 5.0 by Long time customer $15 to use a microwave! I use this and other hotels regularly. I really wasn't happy to hear they want $15 to use a microwave when other hotels offer it free. I am a regular customer and when I complained to the staff they were totally unconcerned. The rooms are a little run down, not that clean, every time I try and check into this hotel there are hotel vehicles in the loading zone to check in (not smart) Leaving you nowhere to park. The only reason I return to this hotel is the breakfast is much better than average. Cable tv is poor and often not clear. Complaining has never resolved this issue either. Zero perks for semi-regular customers. July 20, 2014
Rated 1.0 out of 5.0 by Poor experience!!! See previous summary. Would NOT stay at this hotel again!!! July 20, 2014
Rated 5.0 out of 5.0 by Good value room with shuttle for downtown We stayed at the hotel because it was a good value and I was assured there was a shuttle to take us to Canada Place, where we were taking a cruise. I was pleasantly surprised by the hotel staff, who bent over backwards to assist with recommendations on tours and restaurants. I would stay here again just based on the staff. The room we had was a little older, but it was certainly clean. I recommend this hotel to people who don't want to stay at the pricey hotels downtown but still want access to the downtown area. July 17, 2014
Rated 5.0 out of 5.0 by Outstanding service & stay! Stayed 6 nights, upon check-in were pleased that we had been upgraded to a junior suite due to Platinum status - King bed suite (#414), kitchenette with fridge/microwave/coffee maker, granite countertops & bar area & French doors leading to bedroom with sitting area & balcony overlooking beautiful Grouse Mountain which is lit up @ night! Although this is an older property, our suite had extremely clean washroom, large closet in addition to a huge walk-in closet, comfortable bed & linens, high quality clean carpeting & upholstered chair & sofa, large flat screen TV and large desk & . We used free shuttle to Canada Place each day, drivers very courteous especially Carlos who was very knowledgeable for local tourist info; we returned to hotel each day via city bus #135 Express, less than 20 minutes. Hotel has free parking but we opted for bus/day pass $9.75 & Hop-on Hop-off transportation which was most convenient especially since parking in many places $3-4/per half hour. Also free shuttles from Canada Place to Capilano Bridge & Grouse Mountain every 30 minutes. Hotel Front Desk staff extremely pleasant & very helpful with tourist info, bus stop info, discount coupons, maps & directions, etc . Jenina greeted us each day with her beautiful smile & offer to assist in any way! Complimentary breakfast daily was always fresh, many various selections of eggs, bacon, turkey sausage, breads,bagels,oatmeals,delicious assorted mini muffins & croissants, juices, Greek yogurt & always plenty of fresh bananas &oranges, all constantly replenished by kitchen staff! Our rooms were kept immaculately clean each day, nice Bath & Body works washroom amenities. We received excellent service throughout our stay & super value for what we paid for our stay! July 17, 2014
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