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Rated 4.0 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 by Great value in downtown Vancouver The hotel was great, big rooms and yummy breakfast, and the free shuttle into the Convention Center was awesome. Compared to the $200 cost of other hotels right downtown this was much better value and a 15 minute shuttle ride in... I would stay here again. July 20, 2014
Rated 3.0 out of 5.0 by Long time customer $15 to use a microwave! I use this and other hotels regularly. I really wasn't happy to hear they want $15 to use a microwave when other hotels offer it free. I am a regular customer and when I complained to the staff they were totally unconcerned. The rooms are a little run down, not that clean, every time I try and check into this hotel there are hotel vehicles in the loading zone to check in (not smart) Leaving you nowhere to park. The only reason I return to this hotel is the breakfast is much better than average. Cable tv is poor and often not clear. Complaining has never resolved this issue either. Zero perks for semi-regular customers. July 20, 2014
Rated 1.0 out of 5.0 by Poor experience!!! See previous summary. Would NOT stay at this hotel again!!! July 20, 2014
Rated 5.0 out of 5.0 by Good value room with shuttle for downtown We stayed at the hotel because it was a good value and I was assured there was a shuttle to take us to Canada Place, where we were taking a cruise. I was pleasantly surprised by the hotel staff, who bent over backwards to assist with recommendations on tours and restaurants. I would stay here again just based on the staff. The room we had was a little older, but it was certainly clean. I recommend this hotel to people who don't want to stay at the pricey hotels downtown but still want access to the downtown area. July 17, 2014
Rated 5.0 out of 5.0 by Outstanding service & stay! Stayed 6 nights, upon check-in were pleased that we had been upgraded to a junior suite due to Platinum status - King bed suite (#414), kitchenette with fridge/microwave/coffee maker, granite countertops & bar area & French doors leading to bedroom with sitting area & balcony overlooking beautiful Grouse Mountain which is lit up @ night! Although this is an older property, our suite had extremely clean washroom, large closet in addition to a huge walk-in closet, comfortable bed & linens, high quality clean carpeting & upholstered chair & sofa, large flat screen TV and large desk & . We used free shuttle to Canada Place each day, drivers very courteous especially Carlos who was very knowledgeable for local tourist info; we returned to hotel each day via city bus #135 Express, less than 20 minutes. Hotel has free parking but we opted for bus/day pass $9.75 & Hop-on Hop-off transportation which was most convenient especially since parking in many places $3-4/per half hour. Also free shuttles from Canada Place to Capilano Bridge & Grouse Mountain every 30 minutes. Hotel Front Desk staff extremely pleasant & very helpful with tourist info, bus stop info, discount coupons, maps & directions, etc . Jenina greeted us each day with her beautiful smile & offer to assist in any way! Complimentary breakfast daily was always fresh, many various selections of eggs, bacon, turkey sausage, breads,bagels,oatmeals,delicious assorted mini muffins & croissants, juices, Greek yogurt & always plenty of fresh bananas &oranges, all constantly replenished by kitchen staff! Our rooms were kept immaculately clean each day, nice Bath & Body works washroom amenities. We received excellent service throughout our stay & super value for what we paid for our stay! July 17, 2014
Rated 3.0 out of 5.0 by no shuttle This is a basic holiday Inn express including standard breakfast. The first day there we could get a 2 PM shuttle to downtown. Driver very nice and recommended a great dinner spot. When we got back at 8 PM could not sign up for shuttle until 1 PM. Needless to say we took the bus. Desk staff good about giving us bus information. All staff very nice. Apparently it is illegal to pick up passengers to go back to hotel. Since we had to wait for the bus with the homeless, I was not impressed with hotel or Vancouver and will probably not be back. July 16, 2014
Rated 5.0 out of 5.0 by Great service We were very impressed by the service we received at this hotel. Any questions we asked at the front desk regarding directions and transportation to sight seeing areas were answered and explained very clearly. We thoroughly enjoyed the continental breakfast every morning and we were pleasantly surprised at the variety of food offered. The only negative thing I would say was that our room faced the main street and it was noisier than we expected due to the traffic. My husband had brought extra ear plugs which we used and that helped. July 16, 2014
Rated 1.0 out of 5.0 Most disgusting experience ever If you like dirt, leaks and bugs, stay in this Holiday Inn Express! July 15, 2014
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