Rated 4.0 out of 5 by 113
Rated 5.0 out of 5.0 by kap0011 Good value room with shuttle for downtown
We stayed at the hotel because it was a good value and I was assured there was a shuttle to take us to Canada Place, where we were taking a cruise. I was pleasantly surprised by the hotel staff, who bent over backwards to assist with recommendations on tours and restaurants. I would stay here again just based on the staff. The room we had was a little older, but it was certainly clean. I recommend this hotel to people who don't want to stay at the pricey hotels downtown but still want access to the downtown area.
July 17, 2014
Rated 5.0 out of 5.0 by Suzanne B Outstanding service & stay!
Stayed 6 nights, upon check-in were pleased that we had been upgraded to a junior suite due to Platinum status - King bed suite (#414), kitchenette with fridge/microwave/coffee maker, granite countertops & bar area & French doors leading to bedroom with sitting area & balcony overlooking beautiful Grouse Mountain which is lit up @ night! Although this is an older property, our suite had extremely clean washroom, large closet in addition to a huge walk-in closet, comfortable bed & linens, high quality clean carpeting & upholstered chair & sofa, large flat screen TV and large desk & . We used free shuttle to Canada Place each day, drivers very courteous especially Carlos who was very knowledgeable for local tourist info; we returned to hotel each day via city bus #135 Express, less than 20 minutes. Hotel has free parking but we opted for bus/day pass $9.75 & Hop-on Hop-off transportation which was most convenient especially since parking in many places $3-4/per half hour. Also free shuttles from Canada Place to Capilano Bridge & Grouse Mountain every 30 minutes. Hotel Front Desk staff extremely pleasant & very helpful with tourist info, bus stop info, discount coupons, maps & directions, etc . Jenina greeted us each day with her beautiful smile & offer to assist in any way! Complimentary breakfast daily was always fresh, many various selections of eggs, bacon, turkey sausage, breads,bagels,oatmeals,delicious assorted mini muffins & croissants, juices, Greek yogurt & always plenty of fresh bananas &oranges, all constantly replenished by kitchen staff! Our rooms were kept immaculately clean each day, nice Bath & Body works washroom amenities. We received excellent service throughout our stay & super value for what we paid for our stay!
July 17, 2014
Rated 3.0 out of 5.0 by Pat-S no shuttle
This is a basic holiday Inn express including standard breakfast. The first day there we could get a 2 PM shuttle to downtown. Driver very nice and recommended a great dinner spot. When we got back at 8 PM could not sign up for shuttle until 1 PM. Needless to say we took the bus. Desk staff good about giving us bus information. All staff very nice.
Apparently it is illegal to pick up passengers to go back to hotel. Since we had to wait for the bus with the homeless, I was not impressed with hotel or Vancouver and will probably not be back.
July 16, 2014