Rated 4.0 out of 5 by 103
Rated 3.0 out of 5.0 by Chinoy Terrible Front Desk Staff
Front Desk Staff was rude and had no clue what customer service is all about. Don't expect to be greeted when checking in and forget about asking for directions or exchanging USD to local currency.
July 8, 2014
Rated 3.0 out of 5.0 by RAN1950 Spacious but unclean
This hotel is located about a 15-minute bus ride from downtown Vancouver on E. Hastings St. It's a one-block walk to Play Land which our children enjoyed very much. There are numerous restaurants within an easy walk from the hotel. On the down side, we were checked into a room that had not yet been cleaned by housekeeping. This was readily changed by the front desk, but the second room was "cleaned" but not really "clean"--the carpets, for instance, looked as if they were not vacuumed. The table tops had not been thoroughly scrubbed. The room faced out toward Hastings St., and the windows did not entirely block the sound. I slept very well, but there could be others for whom the street noise might be a distraction. One area in which the room exceeded our expectations was spaciousness. It also had ample plugs for devices. The breakfast was good in the morning. For the record, I have stayed at other Holiday Inn Express hotels (i.e., Anaheim, Munich, etc.) and found them to be much better than this particular one.
July 8, 2014
Rated 2.0 out of 5.0 by Katwalk Disappointing
Spent one night before and two nights after an Alaskan cruise. The first night was OK, although we noticed the carpet was old, worn and dirty. Also the air conditioning unit was very noisy, but the weather was cool enough to allow turning it off and opening the window. We had a different room upon return, it was on the street side of the building and traffic was fairly heavy. Had to use the air conditioning unit, but it was quieter than the first one. However, on the one morning that we wanted to sleep in, a dog in the next room began barking around 7:00 am and continued to bark for the next couple of hours. Staff did finally remove the dog, but not until several complaints had been lodged and it was too late to sleep more. In addition, the carpet in this room was so filthy I could not walk on it barefoot. This property was selected because of the underground parking where we could leave the car for the duration of our cruise; that worked out great.
July 5, 2014