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Rated 4.5 out of 5 by 145 reviewers.
Rated 5.0 out of 5.0 by FRIENDLY HAPPY STAFF STAYED HERE DUE TO A HOCKEY TOURNAMENT; ABLE TO CHECK OUT SAME DAY BY NOON AFTER OUR THIRD GAME WITHOUT PENALTY. VERY ACCOMODATING TO OUR NEEDS WITHOUT MAKING US FEEL GUILTY ABOUT THE CANCELLATION. FRIENDLY, HAPPY STAFF FROM FRONT DESK TO MAINTENANCE. WOULD HAPPILY STAY HERE AGAIN. EVEN SLEPT ON THE PULLOUT AND HAD A GOOD NIGHT'S SLEEP. September 10, 2014
Rated 5.0 out of 5.0 by Great stay Great service, very clean rooms and excellent breakfast. I would definitely stay at this hotel again. September 9, 2014
Rated 5.0 out of 5.0 by great stay We enjoyed our stay at this location. It was within 15 minutes to shopping and Canada's Wonderland. The service by all hotel staff was exceptional. The hot breakfast was great with staff constantly replenishing the food and keeping the eating area very clean. My only suggestion to this hotel would be for better lighting in the bathroom. September 8, 2014
Rated 3.0 out of 5.0 by A little disappointed My room was not vacuumed for the 2 days I was there. Nail clippings in front of the bathroom door were present the whole time. When I explained this to the person at the front desk, he quizzically looked at me and said "I don't know what nail clippings are, I'm from India".......I found this very disappointing and concerning. September 8, 2014
Rated 5.0 out of 5.0 by Very good staff and value The staff is always very courteous and polite. the value ratio I get for the price I pay is very high. I stay at this hotel location every second week and I am always glad to return. September 7, 2014
Rated 5.0 out of 5.0 by great service and excellent breakfast the hotel was clean and the reception desk was also very pleasing . I sure enjoyed the morning breakfast with a wide array of choices. the bathroom was very clean and the room was extremely comfortable thank you September 4, 2014
Rated 1.0 out of 5.0 by Uncomfortable sleep and poor service The air conditioner in the room was very loud and made it impossible to get a good night's sleep. We stayed in one of their suites and our children had to sleep on the pull out sofa. The mattress on the pull out sofa was DISGUSTING. It has yellow and brown stains and obvious blood stains. They only provided one pillow for a double sofa bed. We are IHG club members and normally choose to stay at Holiday Inn. We expect to be rewarded with good service for being a member but this particular hotel does not reward "Club" level members with amenities such as a free bottle of water. You have to be" Platinum or Gold" level IHG member in order to receive anything such as a free bottle of water. It is discriminatory to exclude Club level members. The hotel is overpriced and the staff service was minimal. We would not recommend this hotel. September 3, 2014
Rated 5.0 out of 5.0 by Vacation Stay Nice place to stay with family. Very clean, laundromat was useful. Pool was great. Breakfast was fantastic. We purchased Lego Land tickets through the hotel and then we did not have to wait at Lego Land. That also was very nice. August 28, 2014
Rated 5.0 out of 5.0 by Great place for a night away from home My husband and I stayed at the Holiday Inn Express & Suites in Vaughan the night of our wedding and it was great. We were pleasantly surprised at the comfort level of the room as well as all the amenities included. Additionally, the level of customer service in the months and weeks leading up to the event was absolutely tremendous as the staff went out of their way to accommodate our high numbers of out of town guests - despite having several other wedding room blocks also in the hotel for that night. I was really impressed and very appreciative of all their hard work...they truly prevented me from having to worry about that particular aspect of the wedding planning. August 28, 2014
Rated 2.0 out of 5.0 by Poor front desk service Watch rates on check in, they tend to 'rise' upon arrival. August 27, 2014
Rated 4.0 out of 5.0 by clean and professional The only issue is the food. Don't present food to look good and taste awful. The omelets are not omelets. I don't even think they are real food. The eggs are powdered eggs and look good but are brutally bad. If you serve it, make it appropriate quality or don't serve it at all. August 27, 2014
Rated 5.0 out of 5.0 perfect week We stay for the week and each morning we have a very good breakfast. close to stores, resto and a beautifull pub. the only negative point was the temperature of the pool and spa, little bit cold and not enought towel for every one at the pool. Every worker has a smile on her face, thas good!! August 26, 2014
Rated 5.0 out of 5.0 by Great value, high end feel We stayed for a local ball tournament. Staff was excellent, rooms and facilities were super clean. Pool could have been warmer / hot tub could have been hotter. All in all, would recommend this hotel no problem. August 26, 2014
Rated 5.0 out of 5.0 by Very nice appearance and presense The exterior was impressive and was a great entry to my stay. August 22, 2014
Rated 5.0 out of 5.0 by Excellent staff and very clean My son and I stayed at the Vaughn IHG for two nights while he played fastball Ina tournament in Toronto. We were met by a friendly and courteous staff member and were quickly checked in. Our room was very clean and comfortable. The pool area, which was used often, was also clean and well maintained. Breakfast suited my sons's love of carbs and my need of protein and fibre. The price was very fair. Overall, a great experience. August 20, 2014
Rated 5.0 out of 5.0 by Exactly what we expected Perfect hotel for my family, clean and comfortable. Breakfast was great too! August 20, 2014
Rated 5.0 out of 5.0 by Always a great experience As a business traveller, I stay at this hotel on a regular basis, and always find the staff friendly and accommodating, from the front desk, to the cleaning and breakfast room staff. The rooms are clean and comfortable and the breakfast is great. Everyone at The Holiday Inn Express Vaughan-Southwest go above and beyond to make it feel like my home away from home. August 19, 2014
Rated 5.0 out of 5.0 by Toronto Trip 2014 This was a quick decision to stay here for one night but definitely the best decision. Great hotel, great rooms and food! Thanks! August 19, 2014
Rated 5.0 out of 5.0 by Great hotel and great breakfast I don't think I could stay anywhere else than a Holiday Inn Express from now on. This is the way families should be treated while on holidays! Kids loved the pool and the breakfast. We loved the price and the spacious rooms. August 19, 2014
Rated 4.0 out of 5.0 by Stayed for a wedding The guys at the front desk were great. Overall stay at the hotel was good. The rooms need more plugs and more lighting. August 18, 2014
Rated 5.0 out of 5.0 by Good Stay Convenient to Wonderland. Purchased tickets at front desk. Good breakfast with plenty of options -- clean and comfortable. August 16, 2014
Rated 5.0 out of 5.0 by comfortable comfortable room Convenient location for business great service August 15, 2014
Rated 4.0 out of 5.0 by Good Value Overall we were happy with our stay. Wi-Fi only worked if we stood at our hotel room door and the A/C unit seemed loud and ran alot. We thought the breakfast was great., had plenty to choose from. Location was perfect for us. Plenty of restaurants and shopping around the area. Get back early as parking is hard to come by the later you get back to the hotel (friday and saturday nights) August 14, 2014
Rated 5.0 out of 5.0 overall very good As always a good value stay. The air conditioning should be more quiet and a little better lighting for the mirror area in the bathroom. August 12, 2014
Rated 5.0 out of 5.0 by weekend aways We've become regular customers of The Holiday Inn Express and Suites Vaughn-Southwest for periodic weekend get - aways throughout the year. The staff, service, accommodations, breakfast August 12, 2014
Rated 2.0 out of 5.0 by Wonderland Visit Stayed here during our visit to Wonderland. Room was clean, and reception staff very friendly. Unfortunately over both days we stayed, the breakfast was an issue. Numerous items unavailable, and when I approached the kitchen staff members, they were rather abrupt and rude. To riterate, the same issues were experienced over both days. It would appear that the kitchen was understaffed, and some of the kitchen staff required "front line customer service" training. August 9, 2014
Rated 5.0 out of 5.0 by our stay It was great quiet, staff very pleasant. overall great. We think the pool area should have a few more things for the kiddies. slides! Warmer water was just a titch cool. August 9, 2014
Rated 4.0 out of 5.0 by Very Conviently located to shopping and Humber College The room was very good. The air conditioner was a little loud, but got used to it after a few nights. The hotel is conveniently located to great shopping and Canada's Wonderland. Lots of great places to eat in the immediate area, with something for everybody. August 7, 2014
Rated 3.0 out of 5.0 by Comfortable room I enjoyed my stay and will be back Good location from High way 401. Big room compare HDI in Paris champs élisées or NYC. AC was not noisy, August 6, 2014
Rated 4.0 out of 5.0 by Clean and quiet hotel Very nice hotel. It suited our needs and was very clean and inviting. August 5, 2014
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