Rated 4.5 out of 5 by 79
Rated 5.0 out of 5.0 by Tyne Exceptionally clean and great service
We found the hotel staff to be very friendly and warm upon arrival as well as later while we were checking out the amenities. Our overall impression was that the establishment was very clean and well looked after and our suite was no exception, it was impecable. The bed was so comfortable you almost hated to get out of it in the morning. The breakfast area was also very well organized and well run, there was certainly no shortage of any food items at any time that we were in the dining room. I felt very comfortable eating there as it was just so clean and tidy even though the room was full with guests the entire time we were having breakfast. People seemed very comfortable to just sit and linger and enjoy the atmosphere . We certainly enjoyed our overnight stay and would highly recommend Holiday Inn Express in Vaughan Southwest to anyone visiting this area. Thanks for a lovely experience.
Sharon from Cambridge
October 30, 2013
Rated 2.0 out of 5.0 by RichDD unconfortable firm mattress, the same for the foamy pillows
This location only has very firm mattresses with those foamy uncomfortable pillows, found out that it's this way because HIEX is feather free environment. The heating system is very noisy and also vary a lot between too hot and too cold.
The entrance, gym and breakfast location is very nice but misleading to what you would expect in the room, room is not attractive, dark and they are completed by dark carpet as well, pretty depressing to stay in there for a full week. The bathroom is very basic and sub par to other HIEX like In Kingston and Ottawa.
October 27, 2013
Rated 5.0 out of 5.0 by jojam Great Experience
This is the cleanest hotel with the friendliest staff that I have ever stayed in. Very happy with everything. Would definately recommend this hotel and would stay here again.
October 22, 2013
Rated 5.0 out of 5.0 by bruss123 Great Spot
I stay in many holiday inn's it was clean and relaxing and breakfast options were excellent and healthy!
October 21, 2013
Rated 5.0 out of 5.0 by mooo exellent experience
Customer service was wonderful, bed comfortable, what kind of sheets were they, ? count of threads? Had a hard time getting up because they were so soft. Great place, Thank-You !
October 6, 2013
Rated 5.0 out of 5.0 by Giuseppe22 Great Place to stay!
We were only there for one night, but, the service was excellent! The rooms were clean and comfortable. Although, I think $3.99 for bottled water was a little too much. LOL
There was a variety of foods for breakfast the next morning, and it was delicious! I will definitely stay again!
October 2, 2013
Rated 5.0 out of 5.0 by Jennyrn68 Great place to stay
Twice I've stayed at this HIE and both times have had quality service and a very clean and comfortable room.
September 30, 2013
Rated 5.0 out of 5.0 by Jpower38 Stayed for a night
The management was very attentive to our needs. Hotel was clean and new. All issues were rectified to our satisfaction. I would stay again.
September 24, 2013
Rated 5.0 out of 5.0 by Krista26 Memorable Visit
I wanted to take this opportunity to express my satisfaction with the service and accommodations I had the pleasure of enjoying during my stay at this location. The customer service received from Mark, the Guest Service Manager and Maria at the Front Desk made my stay and experience extremely pleasurable and worth commenting on. The room was comfortable and clean, as was the facility in general. I would recommend this location to friends and family and have even made recommendations to my colleagues at work. I have stayed at higher end hotels, paid higher prices, however service and quality were in distinguishable!
September 11, 2013
Rated 5.0 out of 5.0 by BuffaloRegals03 Excellent best Holiday Inn
My sons travel hockey team was up in Vaughn for a tournament. We are an american team that travels extensively in Ontario and on the east coast of the US. By far this is the best hotel we have have stayed at. The Staff went out their way to welcome us and make our stay enjoyable. Special thanks to Nadia from the sales office for checking in with our manager to make sure all our needs were covered. We will be back......
September 11, 2013
Rated 5.0 out of 5.0 by Scotty1234 Excellent hotel!
Our stay at the holiday inn express could not have been anymore enjoyable! The staff were knowledgable and friendly. Our rooms were fabulous and cleaned everyday. Thank you for the wonderful hospitality!!
September 5, 2013
Rated 5.0 out of 5.0 by Smiley30 Great service and accomodations.
Thank you for making it our home away from home. The staff was very professional, approchable and very helpful.
September 3, 2013
Rated 5.0 out of 5.0 by Smiley30 Amazing Experience
My family and I stayed at the Holiday Inn Express for 2.5 weeks! **During our extended stay, the Holiday Inn staff became our extended family!** It felt like home....even better because the service was amazing! From day one to the last day it just got better and better. Our fridge needed adjusting and the maintenance guy George dropped what he was doing and went straight up to our room and fixed it!....While swimming in the well maintained pool and hot tub, Mark the guest service manager went out of his way during his busy day to offer my niece and nephew complimentary freezes and popcorn which made there day! He always told us...."This is your home now"...and it most definitely was. We were greeted by smiles yet given the perfect amount of privacy. The housekeeping staff was very friendly and efficient as well as the breakfast staff......Thanks for making sure I got my pancakes;) Keep up the good work and looking forward to seeing you in the near future!!
August 29, 2013
Rated 5.0 out of 5.0 by postmann Awesome service and comfort
Booked at the last minute for the King Suite and Wonderland package. We and the kids were treated royally on the Friday and Saturday we were there.
Breakfast was awesome. Kudos to the ladies making that happen. The kids went away from the breakfast full and that doesn't happen even at home.
Kids loved the room and pool. Our suite was roomy, comfortable and extremely quiet. We'll be back. And the kids had their own space, which helped make it seem more like a mini-vacation.
The kids loved it when the day manager offered them freezies. unexpected, but another awesome.
August 27, 2013
Rated 2.0 out of 5.0 by StoneTiger1987 Stayed with wonderland package
It was our first destination of vacation. I booked a week prior to our trip for king bed with jet-tub along with Canada's wonderland package. We got to hotel after long drive to check in, they told us that previous guest decided to extend their stay for the room we booked, and they are sorry. They moved us to king size bed room with "hot tub" instead with price adjustment. Well, first of all, hot tub? was just a bath. I am quite sure if it was right terminology for it. Second, the room wasn't ready. It was half an hour past check-in time and they told us that it will be ready in 30 minutes.
So basically, we didn't get the room that we wanted and, we couldn't check in because it wasn't ready past standard hotel time.
It wasn't great start of our vacation due to the poor service at the hotel.
Not really impressed.
August 24, 2013
Rated 4.0 out of 5.0 by Lane66 Overall experience
When we arrived my children and I (single-mum traveling with my kids) were extremely exhausted from a LONG and HOT day at the zoo and we just wanted to get to our room to shower and relax before heading next door for dinner. There was no baggage trolly available, so an extremely friendly and "handsome" gentleman (from your hotel staff) did not hesitate to offer his assistance in helping us with our belongings. We really appreciated this gesture and felt that all of your staff were very outgoing and courteous, which is always important but especially nice while vacationing. After dinner we enjoyed the pool and the hot tub. Our room was gorgeous (nice decor) clean and the beds were so comfortable... just like sleeping at home. Before heading to Wonderland the next day, we enjoyed a yummy breakfast...the pancake-maker was a real hit with my 11 yr old son and 13 yr old daughter. All in all we had a lovely stay at your beautiful hotel and will definitely recommend it to everyone. Thanking you kindly, Lynda-Lane :) Grace :) and Callum :)
August 23, 2013
Rated 4.0 out of 5.0 by Cassie16 Excellent service at check-in desk
The only thing that bothered me was that upon leaving after our stay, I noted that one side of my vehicle was all spotted up with water droplets, most likely from the overnight sprinkler system. It was fustrating as we had just cleaned the vehicle.
Also, my wife found the pool area was not well ventilated. Although she did not go in the pool herself, she supervised our son and the chlorine fumes really bothered her (red itchy eyes).
On a more positive note, we were very happy with the service from Vishal at the front desk who was able to provide us with further discounted tickets to Canada's Wonderland and was generally very agreable and courteous.
August 23, 2013
Rated 3.0 out of 5.0 by Kari50 Noisy air conditioner
The noisy air conditioner kept us awake the first night. When reported they did try to repair for the second night which helped.
The edge of the beds felt like they had a metal bar in them so it was difficult getting in and out of the bed.
We have stayed at this hotel for another tournament and had a better experience.
No recognition for rewards members as they have in other Holiday Inns
August 21, 2013
Rated 5.0 out of 5.0 by adidas Always make you feel welcome
Staff are always great. They remember your name and always say hello.
Service is very good.
I would highly recommend.
August 21, 2013
Rated 5.0 out of 5.0 by DoubleT55 great place to stay
We had a wonderful stay at this holiday inn express!! The staff was very courteous and helpful!! Even though there was construction of a new restaurant next to the hotel we were able to still take a morning stroll around the property as well as around the area. A great place to stay!!!
August 21, 2013
Rated 5.0 out of 5.0 by BruinsFan Nice Hotel
The staff was outstanding and the rooms where super clean GREAT LOCATION! I would stay there again without thinking twice!
August 21, 2013
Rated 5.0 out of 5.0 by brendalee Great service
Always a pleasure our room was clean and staff is always friendly. This time we had time to enjoy the pool and hot tub which was fabulous. We enjoyed breakfast which was excellent and before we left our grandson decided he was still hungry but all the food was put away - your staff took time go into the kitchen and open a new box of fruit loops for him. That was great!
August 20, 2013
Rated 2.0 out of 5.0 by Psipsi New hotel with too much Traffic Noise!
Nice new hotel, clean but lots of traffic noise and air- con extremely nosey! Very disappointing!
August 19, 2013
Rated 5.0 out of 5.0 by danlisa Very clean
Friendly staff, clean and quiet. Great spot to stay for Wonderland visit!
August 14, 2013
Rated 4.0 out of 5.0 by foxvall Nice room, poor breakfast
This Holiday Inn Express has a good location and Canada's Wonderland Package. The staff were very helpful in organizing our Wonderland visit. The room was nice, and we enjoyed the indoor pool and spa.
The downside for us was the noisy overcrowded self-serve breakfast. The room was packed with kids running around grabbing food. There were not enough tables and chairs for the guests who wanted to eat. The only fruit available were totally green bananas. Other than that, you can get cold cereal, eggs, sausage and make your own pancakes. Toast, muffins and bagels available, but the toaster didn't toast them and there were too many people waiting to run through multiple times.
I would rather go to a restaurant for breakfast than eat in one of these again.
August 14, 2013
Rated 5.0 out of 5.0 by Donb62 Beautifull Room
we had a great experience at this hotel. we were only minutes from our destinations and the beds were comfortable. we will defiantly stay there again.
August 13, 2013
Rated 4.0 out of 5.0 by SeanieMac Standard Stay
This was a typical stay at a Holiday Inn Express for business travel. I didn't have enough time to enjoy any of the amenities so I cannot comment. Staff was friendly and helpful. We were lost finding this hotel and a nearby Holiday Inn Express printed out directions to this one, which was very nice. Breakfast was standard, but could have gone for some plain eggs or simply egg and cheese as opposed to the omelet with "stuff" in it.
August 12, 2013
Rated 5.0 out of 5.0 by MartinLG2013 Best Business Address in Vaughan
We have had the pleasure of using the Holiday Inn Express in Vaughan for the past 5 years for our annual trade event and Mark and his staff are easily the most cooperative and attentive people we deal with. This year we presented them with a new set of problems (our fault) and again, they bailed us out and made this year's event our best ever. Everyone we come in contact with at this hotel reflects the same high level of service and as seasoned road warriors, we certainly appreciate how they look after every detail of our stay.
Absolutely first rate!!!
August 12, 2013
Rated 5.0 out of 5.0 by Heiml Excellent room
We stayed in this motel with our 2 young children! Due to our room not being ready we were upgraded to a beautiful suite! Will definelty stay here again!
August 11, 2013
Rated 5.0 out of 5.0 by MACHINES HOLIDAY INN EXPRESS STAY
Very comfortable, nicely decorated room, and lobby.
Excellent, and very accommodating staff.
August 11, 2013