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Rated 4.5 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Another comfortable stay. I was treated as a valued guest from the moment that I stepped in the front door to the time that I departed the location. February 10, 2014
Rated 1.0 out of 5.0 by guest Returned to room around 6 pm.there had been no room service. Garbages full,beds unmade ,no kleenex or toilet paper,even no television reception.Talked to the man at front desk who said he was going to contact the manager.After he talked to manager,was offered fresh towels,and maybe he could get the handyman tidy the room .No attempt to make it right,charged me full price for room.Very unhappy with the way this was dealt with.Would not stay at this vaughan ontario location again. February 6, 2014
Rated 5.0 out of 5.0 by Very good This hotel was clean, friendly and great place to stay. February 1, 2014
Rated 5.0 out of 5.0 by Excellent Accommodation - Holiday Inn Express! This hotel was clean, friendly and great place to stay. I would definitely recommend it. January 29, 2014
Rated 5.0 out of 5.0 by Friendly Staff Thank you to Vishal and Kathyryn for being so friendly and courteous. Always a pleasure staying at this hotel. January 14, 2014
Rated 5.0 out of 5.0 by Very clean and quiet I stayed here over the Christmas season, and had a great experience. The staff was friendly, the room was very clean, and the hotel was close enough to main arteries to be able to get basically anywhere fairly quickly. The breakfast was standard, but the area was clean and large with comfortable chairs and tables. January 11, 2014
Rated 5.0 out of 5.0 by Great service and outstanding staff Third visit to the Holiday Inn Express Vaughn. Rooms are big and very clean Staff is extremely courteous and go out of their way to be helpful. Highly recommend. January 1, 2014
Rated 5.0 out of 5.0 by Great location Excellent place to stay. My 4th stay at this location. Nice now that there are more restaurant choices without having to drive. About the only improvement would be for brighter lighting in the bathrooms. December 8, 2013
Rated 5.0 out of 5.0 by We'd stay here again! Our room was very clean and the staff was very helpful and friendly. My husband and I would stay here again for sure. December 5, 2013
Rated 4.0 out of 5.0 by Great staff This was my second time staying here, the staff is very friendly and professional. The staff that maintains the breakfast area is great. They greet you with a healthy "good morning" . All items are kept well stocked and the cleanliness is second to none. Great job. November 24, 2013
Rated 5.0 out of 5.0 by comfy bed and great breakfast I stayed here one night for a nearby wedding. The hotel must be very new, everything was in great condition, our room had a large bathroom and a very comfortable bed. Breakfast was delicious (eggs, sausage, pancakes, yogurt, fruit, toast etc.). My only comment was that I found the bathroom a little dark. I would recommend staying here. November 20, 2013
Rated 5.0 out of 5.0 by Great Stay We enjoyed our stay. Great place to stay when traveling with kids. The pool and the breakfast was a hit with the kids, and we enjoyed the free wifi and ajoining room. Hotel is quiet and staff were friendly and helpful. Thanks again! November 15, 2013
Rated 5.0 out of 5.0 by VERY NICE STAY We were there as a sports team, had a great stay mostly due to the very polite and friendliness of the staff as well as nice clean rooms, pool and decent hot breakfast. November 13, 2013
Rated 5.0 out of 5.0 by Great service Excellent front desk staff. Friendly and accommodating. Nice, clean and modern rooms. November 12, 2013
Rated 4.0 out of 5.0 by Great Place! Great place excpet for the excerise bike. I stay at the property several times a year and have held a customer meeting in one of the meeting rooms. The staff and accomodations are excellent. The staff goes out of their way to help. My only complaint is the excersize bike. I asked for the readout display to be fixed 8 months ago and it's still not fixed and the seat is loose. The treadmills work great and it's a nice workout room. November 5, 2013
Rated 5.0 out of 5.0 by Exceptionally clean and great service We found the hotel staff to be very friendly and warm upon arrival as well as later while we were checking out the amenities. Our overall impression was that the establishment was very clean and well looked after and our suite was no exception, it was impecable. The bed was so comfortable you almost hated to get out of it in the morning. The breakfast area was also very well organized and well run, there was certainly no shortage of any food items at any time that we were in the dining room. I felt very comfortable eating there as it was just so clean and tidy even though the room was full with guests the entire time we were having breakfast. People seemed very comfortable to just sit and linger and enjoy the atmosphere . We certainly enjoyed our overnight stay and would highly recommend Holiday Inn Express in Vaughan Southwest to anyone visiting this area. Thanks for a lovely experience. Sharon from Cambridge October 30, 2013
Rated 2.0 out of 5.0 by unconfortable firm mattress, the same for the foamy pillows This location only has very firm mattresses with those foamy uncomfortable pillows, found out that it's this way because HIEX is feather free environment. The heating system is very noisy and also vary a lot between too hot and too cold. The entrance, gym and breakfast location is very nice but misleading to what you would expect in the room, room is not attractive, dark and they are completed by dark carpet as well, pretty depressing to stay in there for a full week. The bathroom is very basic and sub par to other HIEX like In Kingston and Ottawa. October 27, 2013
Rated 5.0 out of 5.0 by Great Experience This is the cleanest hotel with the friendliest staff that I have ever stayed in. Very happy with everything. Would definately recommend this hotel and would stay here again. Thank you! October 22, 2013
Rated 5.0 out of 5.0 by Great Spot I stay in many holiday inn's it was clean and relaxing and breakfast options were excellent and healthy! October 21, 2013
Rated 5.0 out of 5.0 by exellent experience Customer service was wonderful, bed comfortable, what kind of sheets were they, ? count of threads? Had a hard time getting up because they were so soft. Great place, Thank-You ! October 6, 2013
Rated 5.0 out of 5.0 by Great Place to stay! We were only there for one night, but, the service was excellent! The rooms were clean and comfortable. Although, I think $3.99 for bottled water was a little too much. LOL There was a variety of foods for breakfast the next morning, and it was delicious! I will definitely stay again! October 2, 2013
Rated 5.0 out of 5.0 by Great place to stay Twice I've stayed at this HIE and both times have had quality service and a very clean and comfortable room. September 30, 2013
Rated 5.0 out of 5.0 by Stayed for a night The management was very attentive to our needs. Hotel was clean and new. All issues were rectified to our satisfaction. I would stay again. September 24, 2013
Rated 5.0 out of 5.0 by Memorable Visit I wanted to take this opportunity to express my satisfaction with the service and accommodations I had the pleasure of enjoying during my stay at this location. The customer service received from Mark, the Guest Service Manager and Maria at the Front Desk made my stay and experience extremely pleasurable and worth commenting on. The room was comfortable and clean, as was the facility in general. I would recommend this location to friends and family and have even made recommendations to my colleagues at work. I have stayed at higher end hotels, paid higher prices, however service and quality were in distinguishable! September 11, 2013
Rated 5.0 out of 5.0 by Excellent best Holiday Inn My sons travel hockey team was up in Vaughn for a tournament. We are an american team that travels extensively in Ontario and on the east coast of the US. By far this is the best hotel we have have stayed at. The Staff went out their way to welcome us and make our stay enjoyable. Special thanks to Nadia from the sales office for checking in with our manager to make sure all our needs were covered. We will be back...... September 11, 2013
Rated 5.0 out of 5.0 by Excellent hotel! Our stay at the holiday inn express could not have been anymore enjoyable! The staff were knowledgable and friendly. Our rooms were fabulous and cleaned everyday. Thank you for the wonderful hospitality!! September 5, 2013
Rated 5.0 out of 5.0 by Great service and accomodations. Thank you for making it our home away from home. The staff was very professional, approchable and very helpful. Thank You. September 3, 2013
Rated 5.0 out of 5.0 by Amazing Experience My family and I stayed at the Holiday Inn Express for 2.5 weeks! **During our extended stay, the Holiday Inn staff became our extended family!** It felt like home....even better because the service was amazing! From day one to the last day it just got better and better. Our fridge needed adjusting and the maintenance guy George dropped what he was doing and went straight up to our room and fixed it!....While swimming in the well maintained pool and hot tub, Mark the guest service manager went out of his way during his busy day to offer my niece and nephew complimentary freezes and popcorn which made there day! He always told us...."This is your home now"...and it most definitely was. We were greeted by smiles yet given the perfect amount of privacy. The housekeeping staff was very friendly and efficient as well as the breakfast staff......Thanks for making sure I got my pancakes;) Keep up the good work and looking forward to seeing you in the near future!! August 29, 2013
Rated 5.0 out of 5.0 by Awesome service and comfort Booked at the last minute for the King Suite and Wonderland package. We and the kids were treated royally on the Friday and Saturday we were there. Breakfast was awesome. Kudos to the ladies making that happen. The kids went away from the breakfast full and that doesn't happen even at home. Kids loved the room and pool. Our suite was roomy, comfortable and extremely quiet. We'll be back. And the kids had their own space, which helped make it seem more like a mini-vacation. The kids loved it when the day manager offered them freezies. unexpected, but another awesome. August 27, 2013
Rated 2.0 out of 5.0 by Stayed with wonderland package It was our first destination of vacation. I booked a week prior to our trip for king bed with jet-tub along with Canada's wonderland package. We got to hotel after long drive to check in, they told us that previous guest decided to extend their stay for the room we booked, and they are sorry. They moved us to king size bed room with "hot tub" instead with price adjustment. Well, first of all, hot tub? was just a bath. I am quite sure if it was right terminology for it. Second, the room wasn't ready. It was half an hour past check-in time and they told us that it will be ready in 30 minutes. So basically, we didn't get the room that we wanted and, we couldn't check in because it wasn't ready past standard hotel time. It wasn't great start of our vacation due to the poor service at the hotel. Not really impressed. August 24, 2013
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