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Rated 4.5 out of 5 by 163 reviewers.
Rated 5.0 out of 5.0 by Great place to stay Twice I've stayed at this HIE and both times have had quality service and a very clean and comfortable room. September 30, 2013
Rated 5.0 out of 5.0 by Stayed for a night The management was very attentive to our needs. Hotel was clean and new. All issues were rectified to our satisfaction. I would stay again. September 24, 2013
Rated 5.0 out of 5.0 by Memorable Visit I wanted to take this opportunity to express my satisfaction with the service and accommodations I had the pleasure of enjoying during my stay at this location. The customer service received from Mark, the Guest Service Manager and Maria at the Front Desk made my stay and experience extremely pleasurable and worth commenting on. The room was comfortable and clean, as was the facility in general. I would recommend this location to friends and family and have even made recommendations to my colleagues at work. I have stayed at higher end hotels, paid higher prices, however service and quality were in distinguishable! September 11, 2013
Rated 5.0 out of 5.0 by Excellent best Holiday Inn My sons travel hockey team was up in Vaughn for a tournament. We are an american team that travels extensively in Ontario and on the east coast of the US. By far this is the best hotel we have have stayed at. The Staff went out their way to welcome us and make our stay enjoyable. Special thanks to Nadia from the sales office for checking in with our manager to make sure all our needs were covered. We will be back...... September 11, 2013
Rated 5.0 out of 5.0 by Excellent hotel! Our stay at the holiday inn express could not have been anymore enjoyable! The staff were knowledgable and friendly. Our rooms were fabulous and cleaned everyday. Thank you for the wonderful hospitality!! September 5, 2013
Rated 5.0 out of 5.0 by Great service and accomodations. Thank you for making it our home away from home. The staff was very professional, approchable and very helpful. Thank You. September 3, 2013
Rated 5.0 out of 5.0 by Amazing Experience My family and I stayed at the Holiday Inn Express for 2.5 weeks! **During our extended stay, the Holiday Inn staff became our extended family!** It felt like home....even better because the service was amazing! From day one to the last day it just got better and better. Our fridge needed adjusting and the maintenance guy George dropped what he was doing and went straight up to our room and fixed it!....While swimming in the well maintained pool and hot tub, Mark the guest service manager went out of his way during his busy day to offer my niece and nephew complimentary freezes and popcorn which made there day! He always told us...."This is your home now"...and it most definitely was. We were greeted by smiles yet given the perfect amount of privacy. The housekeeping staff was very friendly and efficient as well as the breakfast staff......Thanks for making sure I got my pancakes;) Keep up the good work and looking forward to seeing you in the near future!! August 29, 2013
Rated 5.0 out of 5.0 by Awesome service and comfort Booked at the last minute for the King Suite and Wonderland package. We and the kids were treated royally on the Friday and Saturday we were there. Breakfast was awesome. Kudos to the ladies making that happen. The kids went away from the breakfast full and that doesn't happen even at home. Kids loved the room and pool. Our suite was roomy, comfortable and extremely quiet. We'll be back. And the kids had their own space, which helped make it seem more like a mini-vacation. The kids loved it when the day manager offered them freezies. unexpected, but another awesome. August 27, 2013
Rated 2.0 out of 5.0 by Stayed with wonderland package It was our first destination of vacation. I booked a week prior to our trip for king bed with jet-tub along with Canada's wonderland package. We got to hotel after long drive to check in, they told us that previous guest decided to extend their stay for the room we booked, and they are sorry. They moved us to king size bed room with "hot tub" instead with price adjustment. Well, first of all, hot tub? was just a bath. I am quite sure if it was right terminology for it. Second, the room wasn't ready. It was half an hour past check-in time and they told us that it will be ready in 30 minutes. So basically, we didn't get the room that we wanted and, we couldn't check in because it wasn't ready past standard hotel time. It wasn't great start of our vacation due to the poor service at the hotel. Not really impressed. August 24, 2013
Rated 4.0 out of 5.0 by Overall experience When we arrived my children and I (single-mum traveling with my kids) were extremely exhausted from a LONG and HOT day at the zoo and we just wanted to get to our room to shower and relax before heading next door for dinner. There was no baggage trolly available, so an extremely friendly and "handsome" gentleman (from your hotel staff) did not hesitate to offer his assistance in helping us with our belongings. We really appreciated this gesture and felt that all of your staff were very outgoing and courteous, which is always important but especially nice while vacationing. After dinner we enjoyed the pool and the hot tub. Our room was gorgeous (nice decor) clean and the beds were so comfortable... just like sleeping at home. Before heading to Wonderland the next day, we enjoyed a yummy breakfast...the pancake-maker was a real hit with my 11 yr old son and 13 yr old daughter. All in all we had a lovely stay at your beautiful hotel and will definitely recommend it to everyone. Thanking you kindly, Lynda-Lane :) Grace :) and Callum :) August 23, 2013
Rated 4.0 out of 5.0 by Excellent service at check-in desk The only thing that bothered me was that upon leaving after our stay, I noted that one side of my vehicle was all spotted up with water droplets, most likely from the overnight sprinkler system. It was fustrating as we had just cleaned the vehicle. Also, my wife found the pool area was not well ventilated. Although she did not go in the pool herself, she supervised our son and the chlorine fumes really bothered her (red itchy eyes). On a more positive note, we were very happy with the service from Vishal at the front desk who was able to provide us with further discounted tickets to Canada's Wonderland and was generally very agreable and courteous. August 23, 2013
Rated 3.0 out of 5.0 by Noisy air conditioner The noisy air conditioner kept us awake the first night. When reported they did try to repair for the second night which helped. The edge of the beds felt like they had a metal bar in them so it was difficult getting in and out of the bed. We have stayed at this hotel for another tournament and had a better experience. No recognition for rewards members as they have in other Holiday Inns August 21, 2013
Rated 5.0 out of 5.0 by Always make you feel welcome Staff are always great. They remember your name and always say hello. Service is very good. I would highly recommend. August 21, 2013
Rated 5.0 out of 5.0 by great place to stay We had a wonderful stay at this holiday inn express!! The staff was very courteous and helpful!! Even though there was construction of a new restaurant next to the hotel we were able to still take a morning stroll around the property as well as around the area. A great place to stay!!! August 21, 2013
Rated 5.0 out of 5.0 by Nice Hotel The staff was outstanding and the rooms where super clean GREAT LOCATION! I would stay there again without thinking twice! August 21, 2013
Rated 5.0 out of 5.0 by Great service Always a pleasure our room was clean and staff is always friendly. This time we had time to enjoy the pool and hot tub which was fabulous. We enjoyed breakfast which was excellent and before we left our grandson decided he was still hungry but all the food was put away - your staff took time go into the kitchen and open a new box of fruit loops for him. That was great! August 20, 2013
Rated 2.0 out of 5.0 by New hotel with too much Traffic Noise! Nice new hotel, clean but lots of traffic noise and air- con extremely nosey! Very disappointing! August 19, 2013
Rated 5.0 out of 5.0 by Very clean Friendly staff, clean and quiet. Great spot to stay for Wonderland visit! August 14, 2013
Rated 4.0 out of 5.0 by Nice room, poor breakfast This Holiday Inn Express has a good location and Canada's Wonderland Package. The staff were very helpful in organizing our Wonderland visit. The room was nice, and we enjoyed the indoor pool and spa. The downside for us was the noisy overcrowded self-serve breakfast. The room was packed with kids running around grabbing food. There were not enough tables and chairs for the guests who wanted to eat. The only fruit available were totally green bananas. Other than that, you can get cold cereal, eggs, sausage and make your own pancakes. Toast, muffins and bagels available, but the toaster didn't toast them and there were too many people waiting to run through multiple times. I would rather go to a restaurant for breakfast than eat in one of these again. August 14, 2013
Rated 5.0 out of 5.0 by Beautifull Room we had a great experience at this hotel. we were only minutes from our destinations and the beds were comfortable. we will defiantly stay there again. August 13, 2013
Rated 4.0 out of 5.0 by Standard Stay This was a typical stay at a Holiday Inn Express for business travel. I didn't have enough time to enjoy any of the amenities so I cannot comment. Staff was friendly and helpful. We were lost finding this hotel and a nearby Holiday Inn Express printed out directions to this one, which was very nice. Breakfast was standard, but could have gone for some plain eggs or simply egg and cheese as opposed to the omelet with "stuff" in it. August 12, 2013
Rated 5.0 out of 5.0 by Best Business Address in Vaughan We have had the pleasure of using the Holiday Inn Express in Vaughan for the past 5 years for our annual trade event and Mark and his staff are easily the most cooperative and attentive people we deal with. This year we presented them with a new set of problems (our fault) and again, they bailed us out and made this year's event our best ever. Everyone we come in contact with at this hotel reflects the same high level of service and as seasoned road warriors, we certainly appreciate how they look after every detail of our stay. Absolutely first rate!!! August 12, 2013
Rated 5.0 out of 5.0 by Excellent room We stayed in this motel with our 2 young children! Due to our room not being ready we were upgraded to a beautiful suite! Will definelty stay here again! August 11, 2013
Rated 5.0 out of 5.0 by HOLIDAY INN EXPRESS STAY Very comfortable, nicely decorated room, and lobby. Excellent, and very accommodating staff. August 11, 2013
Rated 5.0 out of 5.0 by great service close to shopping, good family restaurant next door to property easy access from hwy. 400 August 10, 2013
Rated 5.0 out of 5.0 by Great service, friendly staff, clean and comfortable rooms. My family and I stayed here for 3 nights while being tourists in the city. We came to Toronto to take or kids to Canada's wonderland, and to do other things as well. The room/park package saved us some money as well as making that day a little faster as we didn't need to make an additional stop for tickets. The front desk staff was extremely helpful and made us feel at home while we were away from ours. Our children are part fish and love to swim so choosing a hotel with a nice pool was a big part of my hotel making decision! This pool was clean and the children and I spent a lot of time using the wonderful facilities. Breakfast was nice, there was a small assortment of bfast foods, but what was there was constantly being refreshed by the friendly staff. I only wished the cinnamon buns were offered all day! We would definately stay here again! August 7, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Very good hotel and having a suite is a plus. Clean and comfortable. Staff very cheerful and helpful. Would recommend to everyone. August 4, 2013
Rated 5.0 out of 5.0 by Went out of their way We booked this hotel to go to Wonderland with our grandson and chose the Wonderland package. We arrived at the hotel at approx 9am to pick up the tickets and knowing that we could not get into the room until we returned from the park. When we went to the main desk we were told our room was ready and we could get in early' and did not have to take our luggage with us. Nice work Holiday Inn and most certainly will use you again August 3, 2013
Rated 5.0 out of 5.0 by Will stay here again This will be my go to place when in this area. The hotel is modern and clean, the staff is great. There are places to eat and things to do close by. August 2, 2013
Rated 5.0 out of 5.0 by Excellent Staff! I can tell you from the first moment I stepped in to this place we where greeted so well! My little one got a Mr. Freezie(and her favourite color) The staff was always kind,helpful,&understanding. The room was VERY clean. The staff who cleaned our room even made sure my Daughters favourite turtle was covered with her blanket and tucked in! What a special touch! The breakfast has so many choices & VERY tasty! Everything was clean and very well organized!The pool and hot tub were very clean aswell! The workout work was a wonderful added plus! Every staff member that I was in contact with were soooo pleasant and polite and always wearing a smile! It was so convenient that the hoteI was close to many attractions aswell! I have vacationed for many years in Toronto but always stayed at the same hotel BUT that has changed now! This will be the Hotel we stay at from now on! I can't thank the staff enough for making our stay so comfortable and we felt very safe! A staff member named Marc really stands out to us! He was so friendly & helpful! Thank you and we hope to see you guys soon! The Whalen Family ;) August 2, 2013
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