Rated 4.1 out of 5 by 102
Rated 5.0 out of 5.0 by TOL849 Convenient Location and Pet Friendly
We always stay at Holiday Inns because the brand is consistent with their level of service and accommodations. In addition, my wife and I enjoy the amenities such as the complementary breakfast (especially the waffle maker) and the gym. Most importantly, this particular Inn was pet friendly and very accommodating by granting our request for reserving a room on the first floor, close to an exit, which was very convenient for taking our dog out for her walks. Last but not least, all the staff were very friendly and helpful in suggesting restaurants in the local area.
May 14, 2014
Rated 5.0 out of 5.0 by Chav2 Relaxing atmosphere
From the staff to the bed a very relaxing atmosphere.
May 10, 2014
Rated 4.0 out of 5.0 by djdb excellent staff! with exception of breakfast hostess
first person one sees first thing in the morning, beyond traveling companions, is the breakfast hostess at HIE. nobody likes grumpy. morning, noon and night, grumpy is not the thing. often the food was heated and reheated, and the sausage turned a grayish shade as the salt condensed during reheat. the eggs were not fresh. one knows the crust on eggs is old, not crispy delightful! moreover, if one doesn't care for her job, or is experiencing other challenges in life, it cannot come to work. i am a platinum reward member, meaning that i have stayed at many IHG. i have not, to date, felt as if i was an imposition during the breakfast time.
May 9, 2014
Rated 4.0 out of 5.0 by Rewarded business trip successful
Everything was fine. Pool was not inviting. Waited at front desk for about ten minutes to check out. Other than all of that it was a fine stay.
May 5, 2014
Rated 4.0 out of 5.0 by JOSE56 THE ONLY PLACE TO STAY
BRIDGE, MS. WANDA AND STAFF, JUST MAKES THINGS RIGHT HERE.
April 28, 2014
Rated 5.0 out of 5.0 by Cjane Excellent!
A great stay and wonderful sleep as always. Our go to spot when the condo isn't ready, its a wonderful mattress, we always tumble in early and sleep late. Get up just in time for breakfast. The breakfast lady is just awesome, friendly and helpful as are all the staff. Definitely send people here and will be back again and again!!
April 20, 2014
Rated 5.0 out of 5.0 by JeffN918 Great hotel
We recently had the pleasure to stay at the Holiday Inn Express in Venice, Florida, as we were passing through on our way to Key West. The hotel staff was great, the price was very reasonable and the hotel itself was clean, and very well kept. We will definitely stay here again next time we are in the area.
March 26, 2014
Rated 3.0 out of 5.0 by Tim309 My Venice Stay
We have been Prioirty club members for a long time and have always received wonderful service until this trip. This hotel did not come up to the normal HI standard. No one was at the front desk when we arrived but the head housekeeper did come up and greet us and ask us to wait as the front desk mgr was out running errands. We WERE NOT greeted as IHG Priority club members and our room rate was twice what we normally pay. We were not offered water or snacks as other IHG hotels do for us. We were not offered an upgrade as is normal for us. The luggage trolley was in need of replacement. The room had an odd smell when we entered and when my wife handed me the ice bucket the lid was dirty - she washed it . She placed her hand on the bathroom sink and it felt dirty so she wiped it off with a napkin and it came up black. I took the napkin to the front desk and although they apologized they said "their best person" had cleaned the room. Nothing else was offered such as a room change or an upgrade.... When I returned to the room my wife was cleaning all of the top services and the napkins all had a black grit on them. Upon retiring for the night I found that my side of the bed was 'broken' - springs separated. I slept fitfully. and could not wait to leave the next morning. We did NOT eat in the breakfast bar as we thought it may not be clean. A very poor experience from this motel..... I will NOT stay here again.
March 23, 2014
Rated 3.0 out of 5.0 by LSQ68 Disappointed with Location
I will say, staff is friendly and helpful however we, along with other guests felt deceived by the description of location on the Holiday Inn website, it states that they are located a doorstep away from the beach, now I may be no English major but Doorstep means either on the beach , across the street or even a block or two away. Instead you must get into a car and drive 10-15 minutes to get there, not that it's a problem if The Holiday Inn would sell it that way. They should remove that description in order to avoid other guests from feeling disappointed or deceived!
March 14, 2014
Rated 3.0 out of 5.0 by Cleanliness appreciated Great staff but common areas miss in cleanliness
The internet service is very poor- even with the newer update. Streaming videos often interrupted to reload ( 5 times on a 60 minute commercial.)
Common areas dirty- stairwell, elevator and I never observed any mopping. Rooms fairly clean unless you looked behind items. Repair in hallways remaining g incomplete for some tome. There was dog per at side door that was left until I complained as well as dog fevers on the sidewalk. Trash (cans, cigarette butts. "Fluff" from dryer on grounds as well as dog fevers not picked up I. Pet area. This is not a clean hotel. Upholstery in room also dirty and stained as well as worn.
Staff is great - helpful in letting my dog out
Room odor OK only- real problem with air conditioning since it would not come on if cool outside even of room hot. Newer air conditioners installed but very noisy in some rooms
March 12, 2014
Rated 5.0 out of 5.0 by Traveller1966 Excellent staff
Nice welcome with very friendly and helpful reception.
Room was clean and silent.
All you need and we will come again.
March 9, 2014
Rated 3.0 out of 5.0 by RMCWKAPP furniture needs to be replaced
Baggage cart needed to be repaired or replaces. All the bedroom furniture was in bad condition. Bed was acceptable but the rest was in dire need to be replaced.
Also woke up in the morning at 6:30 to a dog howling thru the bathroom fan/exhaust. People were probably at breakfast and locked the dog in the bathroom. Front desk was notified.
March 9, 2014
Rated 5.0 out of 5.0 Great place
It's just great place to stay when in this area. Very convenient access to I-75. The lady that prepairs breakfast is a real gem. It's all you could ask for when passing through this neck of the woods.
March 7, 2014
Rated 5.0 out of 5.0 by mack721 Awesome Stay!!!!
This place is awesome, the breakfast was good the hostesses Jean and Shirley were on top of things and kept the breakfast well stocked. The house keeping staff kept our room very clean and well stocked. We spoke with Bridget almost every day and had many wonderful conversations with Jackie. We will return and recommend our friends and family to visit this hotel.
March 5, 2014
Rated 4.0 out of 5.0 by Solflyer Netter Wiederholungsaufenthalt
Wie beim ersten Mal ein schöner Aufenthalt.
Lächerlich war die Berechnung von 1 Dollar für die Safenutzung.
Wurde nach Reklamation storniert.
Der Safe ist eine Metallbox, die man sich einfach unter den Arm klemmen kann.
March 4, 2014
Rated 5.0 out of 5.0 Xxx
Good stay, friendly staff. Nice place. Xxxxxxxxxxxxx
March 1, 2014
Rated 5.0 out of 5.0 by Tiffjoy79 Reservations
Some of the staff may need retraining on how to make reservations under a block for sports teams that are traveling but the management was accommodating to fix the problems quickly.
February 26, 2014
Rated 5.0 out of 5.0 by Pierson PROS
WE ENJOYED OUR STAY HERE AT THIS HOTEL , ESPECIALLY SINCE IT WAS "PET FRIENDLY" WHICH IS THE MAIN REASON WE STAYED THERE. BUT IT WAS TOTALLY A PET FRIENDLY HOTEL. THANK YOU FOR THAT.
NEXT TIME IN VENICE, WE WILL STAY THERE.
February 20, 2014
Rated 5.0 out of 5.0 by 4Tree4 Great Staff and Location
We were very pleased with our room and rate but were extremely happy to have such helpful and friendly staff. We've stayed at many Holiday Inns over the years and have always liked the fact that they're always clean, affordable and have lots of amenities.
What set the HIE in Venice FL apart was the excellent staff. From the front desk crew to the breakfast servers to the housekeeping staff we were always well taken care of.
February 13, 2014
Rated 3.0 out of 5.0 by Disappointed in Treatment Checking In
We will not stay at this location again. The desk clerk quoted a very high rate saying the "manager rate for tonight is $.... Even after being informed that we are Priority Club members and that the rate was much higher than we had paid at two different Holiday Inn Express locations on the prior two nights she still insisted that she could only lower it a small amount if I had an AARP card. It was not until I asked that she at least enter my Priority Club info that she said she would give us the rate we had previously been charged. Don't need to be made to feel like I was being done a huge favor for being charged a standard rate!!!
February 3, 2014
Rated 3.0 out of 5.0 by elkaholic Internet & food
Internet painfully slow [in our room]. The food that was supposed to be hot, e.g., scrambled eggs & sausage, never achieved luke warm status when we ate breakfast.
January 30, 2014
Rated 5.0 out of 5.0 by CSSTNR Great Service and a Comfortable Bed
Our recent visit to the HIE in Venice FL was very enjoyable and the staff ensured our comfort by being very attentive. Thank you HIE for the incentives provided to me as a Platinum rewards member. It's the small things that sets HIE apart from all the other hotel chains.
January 29, 2014
Rated 2.0 out of 5.0 by NiteOwl Bed was terrible
Normally I can sleep on a bed of nails - but this bed was the worst - our room 403 was very worn - carpets and ottoman were stained the lampshade was broken - the shower curtain was stained - housekeeping replaced it when we requested a clean one - the grout in the bathroom needed to be bleached - I would highly recommend replacing the mattresses- we checked out early.
Jennifer is wonderful. She is a great asset to you.
January 26, 2014
Rated 1.0 out of 5.0 by Crew32 horrible management
I made reservations 2 months in advance on Holiday Inn website. I confirmed my arrival 10 hours prior to arriving and informed them of an after midnight arrival. Upon arrival, my room had been given away, and I was forced to put 4 people in a single king. They were able to move me the next day, but that first night was horrible. In addition, they INCREASED my rate due to the king room that I never wanted. By the third day, my balance was showing a comp for the first night, and I was told my overall rate would be lower upon checkout. When I went to check out, my cost was AGAIN over the amount of the RESERVED rate.. The front desk person eventually adjusted the price, but it took 20 minutes even though the problems I had were clearly documented in the front desk "journal" That manager dropped the ball. She knew of the problems and did not adjust the rate as she should have. There is no way I should have been charged an increased rate when YOUR STAFF screwed up and gave away my room. First time at a holiday inn express and certainly my last.
December 31, 2013
Rated 2.0 out of 5.0 by leanme For the money. Think again!
This facility is under staffed apparently. No one was at the front desk when we arrived. We had to literally go looking for someone to check us in. The breakfast was the same way. Understaffed! Then to top it off there was no hot water to take a shower. My husband had to wait for a long time before he could take his and then it was only luke warm. Sorry but we will not be back.
December 30, 2013
Rated 5.0 out of 5.0 by Billnacho Great Time
The staff was wonderful, the hotel was very clean just like my room. The housekeeper Candara was very through and nice
December 30, 2013
Rated 5.0 out of 5.0 by NinaBelle Friendly staff
Stayed during Christmas while visiting family. Room was clean. Bed comfortable. Price was great. I left my IPad charger and called the hotel. They had it ready for me to pick up.
December 29, 2013
Rated 5.0 out of 5.0 by rbutc62 wonderful people
Very nice personnel. They offered us snacks and also diet coke. I have never been offered 2 snacks and diet coke at the counter.
December 21, 2013
Rated 5.0 out of 5.0 by Dvoth Nice place to stay
Everything was very good. I would recommend this to anyone traveling for business or with friends/family.
December 10, 2013
Rated 4.0 out of 5.0 by JOSE56 ANOTHER GOOD STAY
BRIDGET IS DOING A GREAT JOB MANAGING THE PLACE. THE STAFF IS ALWAYS GREAT. SAW 3 NEW TEAM MEMBERS THIS TRIP. HOPE THEY DO AS WELL .
December 9, 2013