Rated 4.2 out of 5 by 111
Rated 2.0 out of 5.0 by disappointed5 nice location however lets you down..
upon arriving our bathroom hadn't been cleaned. Hair in the sink, trashes not emptied, used soap. Just gross. Made me wonder what else wasn't 'cleaned'. I called the front desk to request a room change and they said they were booked full. Didn't seem very apologetic and I had to ask that they go ahead and send up a maid to clean it for us then. The maid however was very nice and apologetic. Probably not her that left the mess. As we checked in very late must of been a manager or something. We had a 'partial' view of the bay (blocked by a tree) but an overall 'musty' smell everywhere around. What's more I'm pretty sure I didn't even get my points credit for this on as a club member and just don't feel like calling and dealing with it. Sorry HI. I will not be returning to this one.
October 2, 2013
Rated 3.0 out of 5.0 by Businesstrvlr1 Dated, needs remodel.
Friends who stayed here before warned me to stay at the Crown down the street. I should have. Get ready to pay for parking at a higher end hotel rate.
October 2, 2013
Rated 5.0 out of 5.0 by MoJo27 Awesome bed, room with great view
Very courteous staff, wonderful room! Bed was super comfy, room was perfect. Clean, great view of harbor! King suite with kitchenette and whirlpool tub was just what we needed after a long day. Would definitely recommend this property and planning to visit again!
September 25, 2013
Rated 4.0 out of 5.0 by RanchoFam3 Nice Room
Comfortable size room with nice view. Attentive staff.
September 25, 2013
Rated 2.0 out of 5.0 by goktugrul No Pool, exterior corridors,
All I am saying is when I made a reservation I specified that I am coming w my family w 2 kids for the pool, they could at least inform me that they don't have a pool yet we have to walk 10 mins to find the pool at the other hotel next door.
desk agebts made 3 separate reservations because they were unable to type spell my last name correctly althgough I spelled like 10 times...
staff needs training which tells me weak management in the hotel
September 13, 2013
Rated 5.0 out of 5.0 Excellent service
Lovely location, excellent location and value. I will always stay here when I am in Ventura.
September 7, 2013
Rated 5.0 out of 5.0 by rlclem Comfortable accommodation, good service, close to Ventura Harbour.
We much enjoyed our stay at the Holiday Express Inn. The accommodation was very comfortable and the staff were very friendly and helpful. Also, we much appreciated the location of the hotel being close to the attractive and interesting Ventura Harbour.
September 6, 2013
Rated 2.0 out of 5.0 by BenM Close to the Harbor with a nice view.
Fair place if you are on vacation or a short business trip. Close to the harbor with a good view of the harbor and mountains. Typical HIE, with nothing to make it stand out. I only have two complaints. The first is the carpets are filthy. The entrance to your room is from the outside so tracking in dirt is going to happen. But running a vacuum cleaner everyday and a carpet cleaning every once in a while would go a long way. Second, the room smelled of ammonia. Maybe from an over use of a cleaner. I had the same issue at the LAX HIE, but not at any of the other HI's or HIE's I have stayed at. Not sure if I am sensitive to their cleaner or they are over using it or not mixing it correctly.
September 2, 2013
Rated 5.0 out of 5.0 by Josh2186 Excellent
Very nice and clean! Comfy beds and helpful staff! Great place to stay!
August 30, 2013
Rated 4.0 out of 5.0 by Shawn68 Vacation
We enjoyed our stay in this luxurious room with a view overlooking the harbor. One of us could enjoy the the sitting area while the other slept in, in the bed area. The jetted tub offered a relaxing soak for our tired feet. The trails were great for walking our dogs, for as long or short a walk as we wanted. We could even walk to the beach! Parking was convenient, but, for $10 a night it should be. There was a reasonable one-time fee for pets. Patty(?), the over night representative, was especially cheerful and helpful.
The only "con" to our stay was the smell the room heating unit emitted when the heat was turned on. Just don't turn the heater on, right? Also, the cost of the room was a little exuberant for desert rats, but, reasonable for the area.
August 30, 2013
Rated 5.0 out of 5.0 by Mikey76 Awesome
Words cannot explain my expireance at this Hotel but here goes overall since me stepping into the hotel my treatment has been met with uncomparable service Begining with the front Desk check in is so great so easy and people so friendly you sometimes forget you have a room to go to, the service you get in the Breakfast room is beyond what i think cutomer service should be they surely hit thier mark when coming to ventura i always stay at the "Holiday inn Express Ventura Harbor" and will do so for my leasure time as well thanks and a big "KEEP UP THE GREAT JOB" to all the employees there you certainly make my stay enjoyable..
August 26, 2013
Rated 5.0 out of 5.0 by RLPing Great Stay
Comfortable, quiet, good location for sailing and golfing activities. First time staying at a Holiday Inn Express and was pleased with this facility. All of the staff greeted me with a smile and exhibited a very pleasant demeanor.
August 20, 2013
Rated 5.0 out of 5.0 by Dunndeal Perfect
I Love the stay. Room was perfect. bed comfortable . scenery was great right off my balcony. Will differently stay again
August 20, 2013
Rated 5.0 out of 5.0 by Grandpa55 Ventura Visit
What a great experience. The Holiday Inn Express was recommended by a co-worker and I was impressed
August 16, 2013
Rated 5.0 out of 5.0 by mominlaw713 Comfortable bed.
Great view! Loved the balcony, room was bright and airy. Bed was very comfortable and I appreciated the choice of pillow - soft or firm.
Having a fridge, microwave and coffee maker in room was wonderful. Breakfast was delicious. Staff friendly and helpful. Would definitely stay again and recommend to friends.
August 5, 2013
Rated 3.0 out of 5.0 by AmberBay Watch your final Bill!
Our overall stay at this hotel was pretty good. Had we known that they were a sister company to the Four Points Sheraton next door and that we would have to use the other hotels pool, laundry room, gym, other amenities, etc., we would have just stayed at the Four Points as we had done prior and which is much more what we were looking for. This hotel itself is not BAD, it just needs some updating. The location is excellent and the bed was very comfortable. The staff always appeared very friendly and accomodating. Our only issue was on the day of checkout. We had prepaid for our hotel several months in advance of our vacation and expected only to be charged for the $10.00/ day parking fee for the week we would be in town. They slipped our final bill under the door the morning of our departure. My husband handed it to me. I quickly glanced over it expecting to see the parking fee only and quickly noticed that we were being charged much more than that. They had added in In-Room Movie fees that we had not ordered. I called down and the charges were removed right away with no explanation. If I hadn't checked it would have been a BIG hassle/ wait for the return of our money. That is the reason we prepay our trips in order that the budget not be so tight. This was frustrating to my husband & I that additional charges would try to be collected. Next time we will book next door instead.
August 1, 2013
Rated 4.0 out of 5.0 by jeffyv Great locale, meets expectations, staff experienced?
The hotel is what you would expect from Holiday Inn Express, in my opinion, good quality, nice breakfast, clean nice room overall. Location is a big plus, right on the marina & close to many activities. On the negative side we did visit during busy season & the older gentleman checking in next to me was complaining a lot, but when the front desk staff gave away my reserved room to him that was a little odd & frustrating. How do I know they gave him my room (the last one of that configuration & location) you ask, well the other staff member stated that clearly to the other desk clerk right in front of me and the other gentlemen. They worked out some compensation, etc. but really bad customer service to do that & even more importantly to state that right in front of the customer! Other than that, good value & experience, but PLEASE invest in some customer service training!
July 29, 2013
Rated 5.0 out of 5.0 by RJS123 Wonderful customer service
I stay at a great many IHG properties for business every month. Recently I had the opportunity to stay at the Holiday Inn Express in Ventura CA. The front desk personnel were extremely courteous, especially the "trainee" (Mae). She exemplified high quality customer service. The room was wonderful and the whole stay was pleasant.
July 29, 2013
Rated 4.0 out of 5.0 by bba75 Rooms are great
I certainly enjoyed the room/bed/bathroom and amenities in the room. However, when I requested a room that was easy to access because of a senior family member, we were given a room at the far end of the hallway from the elevator. And we were not told until after checking in that the complimentary breakfast was in the attached hotel which was accessed from a walkway over a divided 4-lane street. Too far away from us. Also, the ice machine was on a different floor, and the coke/pepsi machine didn't work at all. We had to go to the other hotel for drinks. Small inconveniences, but unexpected.
July 27, 2013
Rated 2.0 out of 5.0 by Luetta So, so.....
the staff was friendly, just not informative. No information in the room about the hotel, we didn't know about the breakfast. We didn't know that you had to pay 10.00 per night for parking. Light bulbs out, ice machine is very loud, the harborview is beautiful, however there was a distinct smell of sewer or perhaps it was the mushroom farm down the road. An extra charge for 50.00 was tacked onto our bill for "incidentals" and was later removed and explained to me when I called about the overage. (Could have been avoided at checkout)
Customer service could use some work, especially in selling the experience, keeping the guest informed, and making the guest feel welcomed. Perhaps a brief flyer left in the room with a quick rundown of services etc.
July 26, 2013
Rated 5.0 out of 5.0 by tismike Over All Experience
My wife and I were in Ventura for our anniversary. We were pleasantly surprised with the excellence of our stay at Holiday Express. The Hotel was spotless, room roomy including the bathroom. Complementary breakfast was very good with large variety of choices. Room balcony over looked marina. Close to Ventura Harbor, with restaurants and shops. Easy access to hotel and parking.
July 24, 2013
Rated 5.0 out of 5.0 by nicholine Ventura Harbor
Huge room with balcony and great view of all the rental boats and Ventura Harbor. Excellent service and staff. Breakfast included. There was even a free trolley provided by Ventura county that picked up in front of the hotel gate. My only complaint was the rough toilet paper and the lack of lotion provided.
July 22, 2013
Rated 5.0 out of 5.0 by Travelercsh We will return
Staff was friendly and honored our request for a third floor marina view. Rooms are very clean and bed was comfortable. this was our second stay at this hotel and it won't be our last.
July 17, 2013
Rated 4.0 out of 5.0 by SteveP55 Great view
What can I say, great harbour view, great American service, huge room and balcony, so comfortable bed, reasonable breakfast. definately stay next time.
June 24, 2013
Rated 3.0 out of 5.0 by marways Comfortable room. Good Harbor view.
Comfortable and quiet. Was not acknowledged by Manager or employee at desk for a couple of minutes upon entering reception area. They were busy with some paper work and did not look up even to tell us they would be with us shortly.
Harbor view is very nice with balcony.
June 22, 2013
Rated 1.0 out of 5.0 by Golden1000 Very poorly maintained and poor customer service
We traveled from SF to LA staying in HIE hotels. This is the only one we would not recommend. Upon arrival we made 4 or 5 trips from our 2nd floor room back to the front desk because the lock on our room only worked randomly. Staff finally said they'd have engineering look at it. No improvement. No offer of a different room. The plants in most of the second floor planters have been long dead. I suffered acute dust mite inflammation from the A/C unit. I assume the filters do not get changed. The front desk staff smile and make excuses. They are poorly trained in customer service and not proactive on the customers behalf. The $10 parking fee just adds insult to injury.
On the bright side, the breakfast staff were friendly and attentive.
There are many new hotels in the area. Next year we'll be at one of those instead.
June 16, 2013
Rated 2.0 out of 5.0 by dpbuddyguy Good location, but expensive for what you get
Room furnishings are dated, refrigerator didn't work and bathroom lacked shampoo. Parking surcharge of $10 is a joke. Won't stay at this property again.
May 25, 2013
Rated 5.0 out of 5.0 by GLWLA As always, very pleasant experience
The room and the staff are always wonderful, comfortable, clean room and kind and helpful staff.
The only downside was some noisy and annoying neighbors, but that's not the hotel's fault.
May 13, 2013
Rated 5.0 out of 5.0 by bd2014 love this hotel
we have stay at this Holiday Inn for about 5 yrs. Every year we stay here while vacationing in Ventura/Santa Barbara. The rooms are comfortable, roomy and quiet. The breakfast that is offered is BREAKFAST! Not juice and donuts, they had the full spread.
We love it here and recommend highly
May 10, 2013
Rated 5.0 out of 5.0 by Butter Ventura visit
I travel a lot but my one night opportunity to stay at the Ventura Holiday Inn express was remarkable. Great location. Great value.
April 8, 2013