Rated 3.6 out of 5 by 365
Rated 4.0 out of 5.0 by Daniel49 Relaxing weekend
My experience was mixed as I made reservations to acquire a room for the weekend
The person I spoke to said the only rooms available were handicap rooms and a suite I reserved the suite. upon arrival to the hotel they did not have my reservation which later found out my Name was misspelled I was very much stressed out after an extremely busy week so I was looking forward to a nice relaxing weekend at the beach.
After about 15 minutes of trying to explain to the desk attendance's my situation and that indeed I made reservations for a suite, the manager Alex came to intervene as we discussed the situation he informed me that the only suite available was a Parlor Suite with a fold out full bed. well this frustrated me further to my limits as I was told I would received a suite not a partial room in a suite. so they offered me a regular room after 30 minutes stress I decided to accept this room as there was not much choice I feel the hotel should have complimented me the room for the inconveniences of their mistakes
Although in their behalf they were polite and courteous and Alex the Manager was trying to accommodate me to some extent.
There was another incident where as I need to speak to the Manager Alex whom was off that Sunday and I spoke to and assistant Manager by the name of Ezekiel who was a true customer service representative and should be commended on the handling of my problem Very professional.
All in all I would recommend this hotel and after my room problems although not to my satisfaction were resolved my weekend was very relaxing.. The food service and cocktail service personal were great.
July 24, 2014
Rated 4.0 out of 5.0 by 55runner Steps to the Beach in Comfort
A nice getaway with all the creature comforts and amenities with a lovely pool with poolside service and live music right on Ventura Beach. Close to the pier, and walking distance to or tram to take you to the city center for local shopping and restaurants.
July 24, 2014
Rated 4.0 out of 5.0 by joes57 Long weekend
Nice hotel, great location on the beach and within walking distance to the restaurants in town. Side ocean view from all the rooms. Our room could have used some paint on the ceiling and updated wallpaper. Bathrooms on the small size. Otherwise everything was nice and clean and as it should be.
July 23, 2014
Rated 5.0 out of 5.0 by JimJuly14 Everything you need, good vibes, great location
The Crowne Plaza at the beach is a great place to stay. It's RIGHT AT THE BEACH, right on the promenade between the pier and Surfer Point (and the following nature preserve), and only a few blocks from the downtown restaurants, theater, bars and shops. The rates were fully competitive with major venues in town. The room was clean, smelled fresh and was sufficiently quiet. All cotton bedding! The furnishings are a little worn; what in Ventura isn't? And our room had everything we needed and everything worked fine. The staff is well-trained, responsive, very friendly, almost a little too out going, however, I found I did not mind them saying hi and asking how things were. And they have a pool. And the ambiance among the guests is a festival at the beach mood. I'll definitely look to stay there on my next visit.
July 23, 2014
Rated 2.0 out of 5.0 by Girl Time Unclean bathroom
We found a fingernail in the soap dish and hair cuttings on the sink.The housekeeping mgr inspected the room and left without returning to sanitize the bathroom. I inquired on status with front desk and was informed they are busy and will get back to us as time allows. The next time I heard from them was when I went down the following morning to address the issue, The front desk lady was very friendly but it does not discount the fact that 2 phone calls were previously made with a visit to the room for inspection without any follow up on behalf of the hotel.
July 22, 2014
Rated 5.0 out of 5.0 by AnaG916 Great location and service
Perfect location on the beach in Ventura. Excellent service -- when we arrived the front desk person noticed that the package we had booked had been offered in error (the items were no longer available). She spoke with the manager and adjusted our rate while offering other freebies to apologize for the mistake. Great proactive service and excellent customer relations. Room was wonderful with a great view and very relaxing listening to/ watching the waves. We'll be back!
July 22, 2014
Rated 4.0 out of 5.0 by ancient Food served was good
Location to beach and view of surfers, excellent. Also access to food and shopping was very good. Overall experience was good.
July 22, 2014
Rated 5.0 out of 5.0 by Patman9 Great location and service
My only complaint was that the pillows were too thick. I prefer a thinner pillow but did not contact the staff to correct it. Friendly service in the restaurant/bar areas. Very good food and drinks at reasonable prices
July 20, 2014
Rated 3.0 out of 5.0 by mafrigis sehrt schöne Lage am Meer
Freundlicher Empfang im Hotel. Super Sicht aufs Meer. Wegen Lärm von Strasse und Schiene Schlafen nur bei geschlossenen Fenster möglich. Für ein Fristclass-Hotel erfüllte dieses Haus aber unsere Erwartungen nicht ganz. Zimmer nur oberflächlich sauber (nie unter die Betten schauen). Eisfach im Kühlschrank total vereist. Restaurant nur Sicht auf Nebenhaus, Bar mit Meersicht, gilt aber auch als Begegnungsort für Junge, die sich mit Getränken und Essen aus Fast Food Ketten am gleichen Ort verpflegen wie Hotelgäste, die beim Essen die Meersicht geniessen wollen. Etwas befremdend!
July 18, 2014
Rated 5.0 out of 5.0 by Trisha40 Perfect Getaway location
What a marvelous and enjoyable place to stay and so conveniently located within a short walking distance to unique shops and great restaurants. All the staff was very cordial and helpful when we needed assistance. What an incredible view of the coastline from our rooms! We enjoyed an evening stroll along the boardwalk and to the end of the pier.
July 17, 2014
Rated 5.0 out of 5.0 by sanfrancisco12345 Birthday
Great service - overall
The views were great
cannot wait to visit again
best staff ever
July 17, 2014
Rated 4.0 out of 5.0 by Amy-L Nice view. Convenient to beach/pier.
Great view from the room and the beach and pier are right there. Ventura is a short walk away.
July 14, 2014
Rated 4.0 out of 5.0 by Althevike Mixed feelings
The room was great, the ocean view was good as well. Service staff did a great job of trying to deal with my concerns.
On the other hand, there was no frig in our room and no ice machine on our floor. I reported the first day of our arrival. We stayed three nights. On the night prior to leaving we received the frig..The staff said that the frig was on order.
Prior to leaving the manager made every attempt to make up for my concerns. He went out of his way to insure I left with a good feeling about the establishment .
July 13, 2014
Rated 5.0 out of 5.0 by Bossy53 Exceeded our expectations
Our 24 hours at this hotel exceeded our expectations. The staff is extremely accommodating. Every person from server to housekeeping to front desk employee was very pleasant. In my book, customer service goes a long way. The pool area and bicycle rental enhanced our experience. We'll definitely stay here again.
July 13, 2014
Rated 5.0 out of 5.0 by katgeo56 Great ocean view rooms
My siblings and I took Mom on vacation and we visited Ventura. The view was great; the staff very helpful; and, it's the only hotel on the beach. There is a great paved path that seems to go for miles, and the Hotel rents surries, so we all took a surry ride. I couldn't have asked for more!
July 13, 2014
Rated 5.0 out of 5.0 by JanLynn Customer Service
Exceptional service given by every staff member that we encountered.
July 11, 2014
Rated 5.0 out of 5.0 by Soki51 Home away from home
Coming to the Crowne Plaza Ventura is truly home away from home due to the relaxing and calming atmosphere presented at the hotel. No matter what room I've stayed in the view to the ocean is awe inspiring. My over all experience has always been one that brings contentment and satisfaction as regards location, quality of the hotel and of course the staff.
July 8, 2014
Rated 5.0 out of 5.0 by donnajf Great location, and great service.
We needed a pet friendly property, and was thrilled to see how wonderfully they accommodated the numerous guests with show dogs for the weekend. Every member of the staff encountered was extremely friendly and helpful. The room was really nice and the view of the beach awesome. Through no fault of the hotel, the loud train whistle and the freeway noise made it tough to sleep well, but everything else was great. I would stay there again, just with earplugs.
July 7, 2014
Rated 4.0 out of 5.0 by mathewsjh Friendly service; excellent location
A fine hotel. Very friendly and helpful staff. Great ocean view. Good restaurant and lounge. A little noisy as a result of the proximity of the train station and tracks, but the sound of the ocean waves is nice.
July 4, 2014
Rated 2.0 out of 5.0 by Suzie17 Bed and Pillows
For having so many positives the one thing that should have stood out should have been the quality of your sleep. It was horrible. The mattress was uncomfortable, and the pillows were the worst! We woke up tired and NOT well rested at all. Just not what you expect from a Crowne Plaza. This was one of the reasons we haven't stayed in a while. We thought we'd try it again, but were very disappointed with the sleep quality once again.
July 3, 2014
Rated 5.0 out of 5.0 by AliciaG Wonderful experience
We had a family reunion here and we had an amazing time! The staff was great with our family!!! They had an amazing patio area with a firepit that overlooked the ocean...I would recommend this hotel to any one!!!
July 2, 2014
Rated 5.0 out of 5.0 by JohnJackie Staff was Great, Location Fantastic
Staff was great and very helpfull when approached. Room was clean. Hotel on the beach was fantastic. Walking distance to the Mission and main streets. Was here for a Family reunion and the food that was prepared for us was great. Thanks all Crowne Plaza Staff.
July 2, 2014
Rated 4.0 out of 5.0 by Raya reunion Location, Location, Location!
Our family spent 3 nights and 2 days at the Hotel for a family reunion which had about 190-200 family members attend. I know the majority if not all family stayed at the hotel. We had a wonderful time, Loved the location...close to all! I did have a few issues though. Upon arrival a family member was told by the receptionist at the front desk that there were no more roll away beds, and it appeared that she was having a bad day but once she arrived at her room she called housekeeping and was brought a rollaway to her room. Rooms need to be updated and checked. Bathroom door knob did not close right and lock was broken, The ironing board was bent and tweaked so we ironed at an angle. The iron leaked water and there was blood on the sheets and on the chair that was in our room ( I brought this to the attention of the housekeeper when she cleaned our room). And I just couldn't get a good nights sleep because the pillows were horrible, too too soft and not enough filler it seemed like. All in all I love the hotel ....I would recommend it to others and I would go back. Every time I stepped into the lobby, patio, elevator or even in the halls staff members acknowledged me and asked if I needed anything. I almost gave 5 stars but these little things just added up. Otherwise I had a wonderful vacation and family reunion!
July 2, 2014
Rated 5.0 out of 5.0 by Suby614 excellent beds comfortable room
Attended for a conference. the meeting room was well attended and clean always. the guest room was very comfortable and clean. the bed was extremely comfortable, and very welcome after long days in meetings. the balcony was a wonderful amenity to begin and end each day looking at the pier and listening to the waves. the train passing through often was also a nice treat - very nostalic experience. The staff here were all wonderful - helpful and extremely nice.
June 30, 2014
Rated 4.0 out of 5.0 by Radpaulie Better than what other reviews said
I read the Yelps on this place and, sure, it's an older hotel. I remember years ago when it was a Holiday Inn. But, you can't beat the location, right on the beach. The staff was very friendly and accommodating. Yeah it could probably use a makeover, but the place smelled clean and they go out of their way to get you whatever you need. And while it's true you can hear the Amtrak going by throughout the day, at night I had a restful undisturbed sleep. Bed was comfortable. All was good. The wife and I will definitely come back!
June 30, 2014
Rated 1.0 out of 5.0 by Beto501 NO CUSTOMER SERVICES WHAT SO EVER
Front desk guy was just plain, did not feel welcome at all
Bartender at the lobby bar very stuck up,
No smiles from anyone, exept this lady very
That was outside in the parking she was the only one that got
My smile. Room was good but there was leak in my room.
The staff need in the bar and front dest needs adjustments
The restaurant was good, the housekeepers were good and made me feel welcome but like a said barterders and front desk very disappointed.
June 29, 2014
Rated 5.0 out of 5.0 by raviri1 Discovering Ventura in Comfort and Style
We decided to stay in Ventura for the first time rather than just passing through it. We stayed here at the Crown Plaza and had the best experience. My wife and I were greeted immediately with Professionalism and Kindness. We were never unnoticed and the staff was well informed where the best shops were, Food to eat and night time Entertainment. The view from our room was awesome and the bed was made to dream.
Thank you for a great visit
Lee and Sue
June 27, 2014
Rated 5.0 out of 5.0 by edPR Perfect location
The hotel was at a perfect location right off the beach. The room with an ocean view was really nice and the balcony was an added plus. Really enjoyed my stay at the Crowne Plaza and would most definitely stay here again.
June 26, 2014
Rated 1.0 out of 5.0 by scott henry 123 service
the handling of my reservation was poor. the reservation was lost and the staff was slow in responsing to my problem. I had been registered through a group and our group represents a component of the California Community Colleges.
June 24, 2014
Rated 3.0 out of 5.0 by rad lax 2014 Basic Mid Level
This is an older hotel in need of upgrades. The beach location is excellent. This location is not on par with the more luxurious Crowne Plaza hotels but it is an ok place to stay.
The location is right on the water, but also adjacent to the Amtrak train tracks. It is a busy location so the halls and outdoors are noisy when hotel is busy.
June 24, 2014