Rated 3.7 out of 5 by 427
Rated 1.0 out of 5.0 by scott henry 123 service
the handling of my reservation was poor. the reservation was lost and the staff was slow in responsing to my problem. I had been registered through a group and our group represents a component of the California Community Colleges.
June 24, 2014
Rated 3.0 out of 5.0 by rad lax 2014 Basic Mid Level
This is an older hotel in need of upgrades. The beach location is excellent. This location is not on par with the more luxurious Crowne Plaza hotels but it is an ok place to stay.
The location is right on the water, but also adjacent to the Amtrak train tracks. It is a busy location so the halls and outdoors are noisy when hotel is busy.
June 24, 2014
Rated 5.0 out of 5.0 by hau81631 Great view, comfortable beds
Would highly recommend. Service was excellent and rooms were clean and updated.
June 23, 2014
Rated 4.0 out of 5.0 by Doug Matthews a lovely place to celebrate
There are a number of things that could be mentioned. Then two most prominent for me: the wonderful responsiveness of staff, from front desk, engineering, to restaurant service. Secondly, the Crown Plaza's restaurant proved to be the surprise of our visit. This is a restaurant taking back seat to none, hotel affiliated or not. The food was gourmet level -- waitress service commensurate. I could not believe that it was not packed with patrons, given the delightful and superior dining experience that was ours.
June 23, 2014
Rated 5.0 out of 5.0 by nyjimmy Great food and nice room on the 11th floor
We especially enjoyed the food in the restaurant. The seafood kabobs were great.Overall experience was great.
June 22, 2014
Rated 2.0 out of 5.0 by Ebonystylez Pretty standard hotel
Making the reservation was a nightmare. Online form was broken, was shuffled between representatives for days because, as a member of a wedding party, front desk couldn't help. Eventually a motivated front desk clerk took my reservation. Reserved a beach front room, ended up overlooking the freeway. Was informed that the hotel was overbooked. The place is very clean, staff very friendly and helpful. Not a terrible place by any means, but not somewhere I'd give a glowing recommendation to.
June 20, 2014
Rated 3.0 out of 5.0 by Coastal2431 Great location but aged facilities
This is a great location with many things to do. Unfortunately like many similar hotel properties the management/ownership seems to have chosen maximum profit over quality facilities. I suppose a captive audience will spend money here regardless of what it looks and feels like.
If you're looking for a place to be near the beach this may do it for you. If you have kids this may do it for you. If you're looking for class and quality you may choose to stay elsewhere.
June 19, 2014
Rated 3.0 out of 5.0 by harrier76 Comfortable bed and mixed service
Not up to the standards expected of a Crowne Plaza.
June 19, 2014
Rated 5.0 out of 5.0 by mon8 Great service and pleasant room; good value
Wonderful staff, great location (except freeway noise), beautiful view, very clean
June 18, 2014
Rated 5.0 out of 5.0 by RocketArtist Attentive Staff at Excellent Location
I have traveled for business for decades. I do not remember ever having such attentive staff. Even casual encounters produced warm greetings and inquiries as to if I needed anything or any help.
This hotel is "on the beach." Each room has a view of the curved shoreline. There is a wide, concrete boardwalk that follows the shoreline for at least half a mile. There is a sandy beach right at the hotel and down a short flight of stairs.
There are dozens of restaurants within walking distance including some on the long pier about 100 yards down the boardwalk.
Our group is planning to return to this hotel for our next one-week seminar.
June 17, 2014
Rated 5.0 out of 5.0 by Ablack Great location
Great location for business and vacation purposes. Good for families and road warriors.
Overall nice property.
June 17, 2014
Rated 4.0 out of 5.0 by Cucui Nice weekend getaway
Pros: Water pressure in the bathroom was great! Never had such good pressure in a hotel bathroom. Good for you!
Great location - at the beach and within walking distance to many places; once the car was parked, it stayed there until we checked out.
Staff - very friendly and helpful, fulfilled our requests immediately and were always attentive to whatever needs we might have.
Room pretty nice with a good view, although for the price one would expect better than nice. Room phones are outdated with buttons which no longer work.
Cons: Restaurant food okay. Both times we ate there, hostess was confused as to where to seat us which took some time, but it worked out.
Bathroom very small with no place to put clean clothes. Maybe some hooks on the very empty wall would be a good idea. Hook on back of door ridiculous since you have to be 6+ feet tall to make use of it and it still would not be enough.
Internet in room needs help - son went through 8 routers during our stay because it kept disconnecting and reconnecting.
June 16, 2014
Rated 3.0 out of 5.0 by Cajun007 Good location
Pros: The location is great. Right on the beach and you can walk into to town or to the wharf. Staff where friendly.
Cons: The bathroom was too small and even though we did have a view of the ocean, it was on the third floor and the air conditioners from floor below us were right outside our window. The bed spread was dirty so we just threw it into the corner.
June 11, 2014
Rated 3.0 out of 5.0 by gioia I would love to give a good review BUT
How could you have a better location? Things don't have to be good and spiffy but it would have been nice to have the room straightened daily. The bathtub drain was slow and the drain seal didn't work well.(I much prefer a bath).And TV, no PBS!!! At least I was dissuaded from watching TV.
Also, the food in the restaurant was quite bad. If the hotel is at the most convenient location, the hotel should want a captive audience.
Also, what is the purpose of wrapping a blanket or cover in sheets? especially in a warm climate when little cover is needed?
June 11, 2014
Rated 5.0 out of 5.0 by xyzg The excellent staff attitude
We were with a Road Scholar Group and stayed on a few days after it finished. So we were there from June 1st to 8th. We interacted with many members of your staff during our stay and without exception they were helpful and pleasant. They conveyed to you that they not only could help you but were glad to do so. This may sound simple but it is not found everywhere. Please pass this along to your staff.
June 11, 2014
Rated 4.0 out of 5.0 by Mareee Room With A view
Great location with easy access to 101. Conversely, you can hear the noise from the 101, in addition to the trains. Not enough to keep you awake at night, but it is constant background noise. Beautiful view of the ocean, and it is a nicely maintained hotel. The restaurant food is amazingly good....hats off to the chef.
June 10, 2014
Rated 4.0 out of 5.0 by tgonline Worked for business, probably better for leisure
Good location for doing business in Ventura, walking distance to beach and downtown.
June 9, 2014
Rated 4.0 out of 5.0 by pattheeditor Beachside comfort
Wanted a nice room near the beach and within walking distance of restaurants and shopping, and this place had it all…enough so that we ended up staying another night. Best way to get a real taste of Ventura.
June 7, 2014
Rated 2.0 out of 5.0 by grizzpaw Noisy fan on all night
Pay for non existent parking. Small bathroom. The fan is set not to ever be turned off-noisy. Check in time is late (4:00) The staff was pleasant.
June 5, 2014
Rated 2.0 out of 5.0 by Veteran1 Small room and even smaller bathroom.
While the location was awesome, felt that the smallness of the room took away from staying at this location. In fact, the bathroom was the smallest that I have had at any other hotel that I have stayed at.
Felt that because of the cost of the stay there should be a room to reflect the price. Other than the view and the location I would not recommend or stay at this location again.
June 5, 2014
Rated 1.0 out of 5.0 by very dissapointed guest staff was NOT very helpful
We checked in on May 30th and checked out on June 1st. We totally paid over $400.00 for the 2 nights stay. For the price, I expected to have Microwave and Mini Fridge. When I got to our room there was neither... So I called front desk to see if there mini fridge they can bring it up (trust me some hotels does provide mini fridge upon request), front desk clerk told me there is no such a thing available. Ok, fine...... I had a beautiful bouquet of roses given by my boyfriend on the way to the hotel, so I asked if there is a vase I can borrow. Again, the clerk said NO. She could suggest that I could borrow large glass from the restaurant or the bar during the stay, but no such a suggestion or even "let me check for you". So we went and purchased 2 litter plastic bottle of soda. Then when we asked at the bar if they have any scissors or knife that I can borrow to cut the top off..... they are very hesitant to even check for it. Then the gentlemen who cleans the table at the bar brought a knife and cut the top off the plastic bottle for us. So during the stay, he was THE only person really make us feel welcomed guest. I love the location, but I would NEVER stay there again.
June 4, 2014
Rated 2.0 out of 5.0 by Visitor in May Overdue for a remodel
Given the charges and given its location at the Ventura harbor, this hotel should be in better shape than it is.
June 1, 2014
Rated 2.0 out of 5.0 by disappointed20140529 Needs refurbishing
The drapes were stained and had holes.
The faucet had problems so had to take a cold bath.
The bed was hard and uncomfortable.
The towels were tattered and worn.
May 29, 2014
Rated 3.0 out of 5.0 by JPA1959 Clean Room
The Hotel Manager was great and friendly. However the front desk
girl needs a little more training in how to greet customers . the bell staff was no where to be found on check in. the music playing in the lobby bar/lounge was a great touch but it was so loud it made checking in unpleasant. The room was very clean. (and I'm a clean freak) housekeeping staff was very friendly. We called the 800 number to make the reservation the young lady was unprofessional and a little sarcastic .
Yes we still love staying with Crown Plaza.
The best thing was being able to bring our little dog's.
May 29, 2014
Rated 2.0 out of 5.0 by SD runner Seriously Disappointed
Where to begin:
The good. The Staff was pretty great.
THE very BAD
The resources at this location leave a great deal to the imagination.
They do not know which rooms have microwaves and refrigirators. 3 rooms later and only a refrigirator.
Ever heard of a continental breakfast. Even the cheap motels attempt this.
Internet in the bussines was was slower than dial up.
May 29, 2014
Rated 2.0 out of 5.0 by Higgins11 Staff Needs training
Hotel industry is service related. Resort's staff should be well trained to treat guests with courtesy no matter what color or gender.
The resort staff whom we have encountered during our 3days stay were not worthy of being in the service industry.
May 29, 2014
Rated 4.0 out of 5.0 by JohnBD Nice Location
Hotel is convenient to the beach and to downtown shopping and dining.
May 28, 2014
Rated 2.0 out of 5.0 by nicesleep room next door was being remodeled at night
The room next door was being remodeled during my stay I heard hammering and construction work going on at night I couldn't enjoy my stay
May 27, 2014
Rated 2.0 out of 5.0 by Rudyl1001 The Beach was a 10! Hotel???
I'll keep it short.
A - Showed up to check in a 3:40PM "room was not ready"
B - Bathroom in room was leaking and the boor to the next room would not lock.
C - Finally, I was there for work and the internet was Horrible.... Actually.... I would say there was no internet access.
D - I'll leave it at that..... but the Beach was a 10+++ to bad its not part of the Hotel.
May 24, 2014
Rated 5.0 out of 5.0 by Butch'er Enjoyed new improvements
We are annual visitors to the Crowne, in Ventura.
Our last visit was, a bit trying...old carp[et, no fridge,and, some confussion on our room preferance.
This visit was a true delight!!
New carpeting in the rooms, new matteresses, fridge, and many new staff!!
All were much appreciated!
The olnly cons we have are.......the bar prices seem a bit high,$5.38 for a single bottle of beer?? really? That is over $30.00 for a six pack!!
The vending machines could been serviced more often, would not take our currency, only credit cards.
We had a bit of trouble communicating with housekeeping staff, in that, though friendly, wev do not speak Spanish, and many staff, did not speak English.
AND..the size of the glasses for ice tea are far too small, we were happy that our servers , were glad to leave a full pitcher upon our request. Saved them many trips / steps to our table.
We will return again to our favorite place ( on the beach. ) in a few months for our 45th. anniversary. Glad things are looking!!! up.
May 23, 2014