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Rated 3.8 out of 5 by 38 reviewers.
Rated 4.0 out of 5.0 by Just a Couple of Kinks Overall my experience was a good one. There were just a couple of snafus: the plastic key card wasn't programmed properly and wouldn't open the door to my room. I had to leave all my belongings out in the hallway and go back to the front desk to have it reprogrammed. The television had no sound, and the front desk clerk had to leave his station to come up to my room to discover that cable box's audio wire had somehow become unplugged. There was only one front desk person who apparently was responsible for all the guests, and had to leave the front desk empty if solving a problem in one of the guest rooms. November 24, 2013
Rated 5.0 out of 5.0 by spacious suite I stayed at the Vernon Holiday Inn express in room 204 on 11/16/14. This was the suite. Although they are closing for renovations I've been told, the suite was spacious and suited our needs perfectly. The room had dated furniture and bedding but was clean. The Bathroom was updated and there was a "kitchenette" area which included pots/pans and a stove top. The one thing I'd love to see is a bigger refrigerator when they do renovate. Staff is friendly and no complaints on the continental breakfast in the lobby. For an "older" Holiday Inn, still plenty of service and perks. I would recommend this hotel if you're staying in the area. Also, Angelina's the Italian restaurant next door has 1/2 price appetizers in the bar area on saturday afternoons. November 20, 2013
Rated 4.0 out of 5.0 by Accomodating and EXCELLENT breakfast! After reading a bunch of reviews I was a little concerned about reserving a room here because many folks were upset by the existence of smoking rooms in the hotel (which I've seen management say will be going away in Winter 2013-2014#. But I couldn't really beat the price, so I booked anyway and just requested a room as far away from any smoking room as possible #my 14 month old son was going to be with me). I was so happy with the results. It's true that you could smell smoke in the lobby entrance of the hotel, but we couldn't smell anything down the hall to our room. The room was clean and smell-free and really great. And breakfast... best choices at a continental I've ever had. We all had our fill and left very satisfied! November 13, 2013
Rated 1.0 out of 5.0 by TERRIBLE BEDS Breakfast is terrible. Beds are like sleeping on bricks. November 10, 2013
Rated 5.0 out of 5.0 by As always service very very good I will always make this Holiday Inn my first stop, service and all the people are Great. November 3, 2013
Rated 2.0 out of 5.0 by Odor I've stayed at this locations a few times and they stays were fine. However this time there were bad odors. My room smelled of BO and the hallway smelled of stail smoke. This is not what I would recommend or expect from a holiday inn express. October 25, 2013
Rated 5.0 out of 5.0 by Always a friendly stopping point This has become a favorite stopping point for our family since about 2001. We travel several hours, and have more to go -- what better place to stay than one where the staff is always pleasant and friendly, the rooms clean and comfortable, and you get breakfast before you leave? Just east of Hartford, and an easy on/off from route 84. We can easily recommend this hotel. October 25, 2013
Rated 1.0 out of 5.0 by A tired, dirty, rundown Holiday Inn Express This is a very tired, dirty and noisey Holiday Inn Express. The entryway is dirty and your fisrt clue to turn around and find a better place to spend the night. I wish I had. The house cleaning in the room was poor and attention to detail very CAREless. The hall carpet in stained and soiled. My room was noisey with freeway noise, flushing toilets, next room guest coughing (thin walls) and the constant sound of doors up and down the hall slaming through the night. This facility is not deserving of the IHG Brand October 7, 2013
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