Rated 4.5 out of 5 by 38
Rated 5.0 out of 5.0 by ElectricWest Incredible Service
I am here regularly on business, the people here know they are going to get paid by the company. That said, they still go out of there way to ensure not just satisfaction, but exceptional comfort. I got a room and the only issue that I had with it was my personal preference on where the room was located. This hotel is busy, but I asked anyway if I could be moved. I didn't expect it, I told the receptionist it was not urgent, but if something came open to let me know. She said she would see what she could do. The next day ... I mean just over 12 hours had past since I checked in and made my request ... they made it happen. I was amazed, especially since they were already near full. Penny, Kenny, Jenny, and Dolores all do a great job to ensure their guests are cared for, almost as if we are family. You'd be hard pressed to find a better staff anywhere. Thank all of you.
November 7, 2013
Rated 5.0 out of 5.0 by dbhwyman Great stop between Amarillo and Dallas / Ft Worth
This is a great location for taking a rest between the DFW Metro area and Amarillo. The hotel meets the expectations of a Holiday Inn Express in both service and comfort. The staff is outgoing to make sure your stay is pleasant. The rooms are comfortable with a bed I hated leaving in the morning. The breakfast included a variety of warm and cold items.
Not only do I recommend this location to others in the area, I am already booked here for my next time through!
November 1, 2013
Rated 5.0 out of 5.0 by beeba Great Place
This is a great place to stay. I have stayed here a few times in the last couple of months and am impressed with the quality of this establishment. The staff is always accomodating and friendly, facility is always clean and the beds are very comfortable. Worth every penny.
October 24, 2013
Rated 5.0 out of 5.0 by Judy7979 Beautiful facility
Pleasant stay, Beautiful rooms and courteous staff.
October 23, 2013
Rated 5.0 out of 5.0 by Teresa31 Nice staff, nice room...
For a big company you would expect some things to be overlooked but the Holiday Inn express at Vernon was near perfect. From the staff on reception (Jenny) to the cleanliness of the room, to an unexpected good breakfast. We would recommend this hotel to everyone.
October 20, 2013
Rated 5.0 out of 5.0 by M75simpson Great Hotel
Wonderful hotel, very friendly staff and great location.
September 24, 2013
Rated 3.0 out of 5.0 by larry6 Review
1) WiFi is VERY SLOW
2) NBC, CBS & ABC reception were sporadic. the other channels I watched were good.
August 31, 2013
Rated 1.0 out of 5.0 by Tom543 Extremely noisy. Common door on adjoining room acoustically poor.
This door transmits every sound from the adjacent room. In our case these guests were talking loudly until after 12:30 PM. You could even hear the crackle of opening beverage cans. It sounded like these guests were next to our bed. We called the front desk to complain at 11:00 PM. The noisy guests were supposedly called but to no avail. The next morning the manager informed us that we should have repeatedly called the front desk and spoke of a three strike policy for eviction (this was news to us). But after a long day driving and no sleep past mid-night we were too exhausted to fight.
August 28, 2013
Rated 5.0 out of 5.0 by Steph1066 Superb!
Unexpectedly GREAT! Was late for b'fast -they raided the kitchen and packed me a take-away bay!
August 19, 2013
Rated 2.0 out of 5.0 by traveller19 Disappointed
Not a pleasant experience. Will not return to this hotel
August 17, 2013
Rated 5.0 out of 5.0 by WesTexKid Staff and service
Manager and front counter staff are friendly and very helpful. Will return in a few days. Thanks
August 12, 2013
Rated 5.0 out of 5.0 by headwest best place on the whole vacation
we visited as we were driving through texas to Colorado. It was very nice. We tried to stay in nice places our entire trip but some times we ended up in smaller town where there was nothing nice. But we thought it was nicer than the double tree in Durango! Surprise! We stayed there again on our trip back home.
August 10, 2013
Rated 5.0 out of 5.0 by Sand125 Great service and clean room
Plan on coming back! Great place to stay. Good service too
August 9, 2013
Rated 5.0 out of 5.0 by Tim77777777 Great Customer Service
After a long drive that day, we were greeted with great customer service and had a room immediately. I believe it was the fastest check-in I have ever experienced. I would select this location as a stopping point anytime I find myself driving through the area again.
August 6, 2013
Rated 5.0 out of 5.0 by Jh83 Awesome Hotel
This was an awesome hotel. We stayed on our way to an athletic event. The staff was helpful and courteous. The hotel was very clean. Loved the little things like the paper towels and plates in the room. We will stay here again!
August 1, 2013
Rated 5.0 out of 5.0 by AdamTexian Very nice property! Even nicer people!
Great property with fascinating woodwork and stone details. Everyone at this hotel was very friendly! Great experience!
July 17, 2013
Rated 2.0 out of 5.0 by Nonna4 Our stay
Our stay started with my sons truck being "keyed" thirty minutes after arrival. Lack of security cameras lead to the culprits not being identified. When in our room, the TV reception was very poor, we were told by the front desk to "unplug the TV and plug it back up, sometimes that worked". The room refrigerator was not working, again the front desk said, "make sure it is plugged up", this required me to pull the unit out of a very tight fitting cabinet space and then pushing it back in. I have had one cervical operation and six lumbar surgeries, and my wife has had a cervical surgery as well as her wrist and elbow. This complicated the matter, only to find out that it was indeed plugged up, and why would it be unplugged. After several calls, both items were corrected, but why would the patrons be asked to try and make repairs in the first place. Also, less than 50 miles up the road at another Holiday Inn Express you were greeted with cold bottled water and fresh baked cookies at no charge. At the Vernon Inn, water was $1 per bottle, and no cookies. This is no "biggy" but it makes a great impression on tired travlers.
June 27, 2013
Rated 5.0 out of 5.0 by Paul1937 Good pick
As we were returning to Houston from Colorado we were runnung out of steam, and turned into this motel for a night's stay. Turned out to be a new property, very nice facilities, very comfortable, good breakfast. Good choice if you are in the area.
June 3, 2013
Rated 5.0 out of 5.0 by FlamingoMom Great bed and great service!
The staff were very accomadating and courteous. I really appreciate the cleanliness and decor of the hotel. Thank you so much for the warm welcome!
June 1, 2013
Rated 5.0 out of 5.0 by DeidreM Friendly Staff & beautiful property.
We reserved a room because our daughter was graduating from college & we live out of town. We called & let the staff know we'd be arriving really late & guest services had us ready to go when we got in town. Property is very pretty, clean & the staff is helpful.
May 20, 2013
Rated 1.0 out of 5.0 by go1sky unpleasant staff
UN-helpful and poor attitudes.....................................
May 6, 2013
Rated 5.0 out of 5.0 by Jen2011 Absolutely Perfect!!!
This hotel was one of the best we've stayed at in a while.. Although there was no breakfast left when we went down an hour before the end of serving time, everything else was GREAT!! The room was beautiful, clean, and extremely comfortable.. The lady at the front desk was very helpful with directions and information about different things around town.. The location was also good because it was easily accessible and had several restaurants and stores very close. We will definitely be staying here again next time.
May 5, 2013
Rated 5.0 out of 5.0 by Reddaiz Great Stay
Drove in from San Antonio after a bad hotel experience there. Welcomed by a very pleasant lady at the front desk who truly seemed interested in my stay. She simply handed me a bottled water which set a nice tone and she was knowledgeable of restaurants. The room was super clean and comfortable. My dog traveling companions were seemingly welcomed which is always a relief. Will return for sure!
April 30, 2013
Rated 5.0 out of 5.0 by Razor70 Great place to stay
While my wife and I where staying at your Motel my wife
got very sick. I just wanted to thank the young man on duty for
all of his help getting our luggage loaded and helping with the
wheelchair. I took her to Kell West Hospital in W.F. and they
found she had a bad bladder infection and a blood clot that had
moved to her lungs. Again THANKS FOR THE WONDERFUL
HELP AND SERVICE
April 27, 2013
Rated 3.0 out of 5.0 by OnTheRoadStill Noisy room
You know its bad when the guy snoring in the next room wakes you up.
None of the usual bonus items for Rewards members were offered.
April 22, 2013
Rated 5.0 out of 5.0 by Troutchaser Dog friendly made the difference in getting our business. We'll be back!
We frequently travel across north Texas with our "little girl". She is much better behaved than the young primates (humans) her age that were running through the halls! An hotel which welcomes pets is always on our search list. The staff were very friendly and accomodating. We'll be back!
March 22, 2013
Rated 5.0 out of 5.0 by retired01 Price
Seems to me the rates are to high for the area Since the town rolls up at 2pm on weekends
March 10, 2013
Rated 5.0 out of 5.0 by Tom4229 Extremely comfortable beds and great service
Every time we drive from Santa Fe to southern Texas we make sure we stop at the Vernon HIE and always get a King Suite. We travel from NM to the East Coast usually 2 to 3 times a year and feel that this HIE is one of the best we have ever stayed at.
February 13, 2013
Rated 5.0 out of 5.0 by LBC57 GREAT service
The lady at the front desk, I think her name is Penny, was PHENOMENAL!!! She went above and beyond on the phone as I made my reservation and in person when we checked in. What a pleasure it was!! Thank you Penny!
January 7, 2013
Rated 5.0 out of 5.0 by tahoe09 very friendly staff
clean, comfortable room. Friendly knowledgeable staff.
November 29, 2012