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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 247 reviews
95%
Recommend This Property

Ratings Breakdown

247reviews

  • 5 Stars
    153
  • 4 Stars
    69
  • 3 Stars
    19
  • 2 Stars
    1
  • 1 Stars
    5

Comfortable room

By

July 18, 2016

club

Staff did not inform us that when we change booking, the room rate changes as well.

Posted byHotelStaff
July 20, 2016
Thanks you "Aarie" for bringing this to my attention i will be meeting with our reservations and front desk team and your comments will be one of the main focus's of the meeting . Please call me personally on your next visit to Vernon and I will look after you reservation personally. Hope that you have a great day. Mike
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Vernon BC

By

July 17, 2016

club

An excellent room and typical HI experience (good breakfast, amenities etc - all very positive) with the significant exception of the front desk staff. Far less than accommodating upon arrival and made us feel like we were inconveniencing her with our presence.

Posted byHotelStaff
July 19, 2016
Thank you "15higgins" for you very nice comments of the rooms and breakfast here at the HIE in Vernon BC , i would like to talk with you about you recent check in experience and how we could have made it better , Please if you could call me or email me your phone number and best time for me to call you would be , I look forward to hearing from you. Mike Smallenberg GM email gm@vernonexpress.com phone 250 550-7777
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great nights sleep

By

July 04, 2016

Clean rooms wonderful mattress and quiet, all that you need for a good sleep and great breakfast hours. Bacon and omelettes were wonderful.

Posted byHotelStaff
July 06, 2016
Thank you "hollyroad" for these great comments about the wonderful sleep , mattress and quiet rooms , yes the breakfast is a huge part of the Holiday Inn Express we get so many comments on how fabulous the selection and the food is , Thank you. Mike GM
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Last Minute trip to Vernon

By

June 23, 2016

club

We had not planned on spending the night in Vernon. The Holiday Inn Express had not been our first choice of accommodations. Our first choice did not have any rooms available. We decided to try the Holiday Inn Express. We were very glad we did. The room was spacious, clean and well appointed. The staff were very pleasant and handled our reservation quickly. The bed was so comfortable we slept in and didn't make it down for breakfast. We will definately stay here again! Thank you.

Posted byHotelStaff
July 05, 2016
WOW "rudy81" I am so glad your 1st choice for hotels in Vernon did not have rooms for you , hopefully now the Holiday Inn Express will be your 1st choice from now on especially in Vernon . Please let me know next time you are wanting to stay i would love to meet you in person and thank you for staying with us . I hope you have a awesome day. Mike GM
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Awesome Hotel

By

June 23, 2016

club

The hotel staff were all friendly and helpful. Best of all the room was very clean. The breakfast provided many choices and the food area was kept clean and tidy even though there were many people eating. Definitely recommend this hotel. At the beginning of the evening the traffic on the road was noisy but by 8:30 p.m. it was not that noticeable.

Posted byHotelStaff
July 05, 2016
"Alvina30" thank you for these great comments . Our staff love to be friendly and helpful to our guests that stay with us . We have been told that out of all the other hotels in the area we have the best selection for breakfast, thank you for the comment about the clean breakfast area the staff take pride in that. As for the HWY sorry i wish we could move it but i don't think i can get that past, i am glad that you were able to sleep well. Have a great day and please let me know when you are coming back i would love to thank you in person. Mike GM
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Nice Stay

By

June 22, 2016

We enjoyed our stay and would stay there again. We especially liked the fresh baked cookies offered in the evening at the front desk.

Posted byHotelStaff
July 05, 2016
Thank you very much "Select42" for your great comments , I am so happy that you would want to stay with us again , I hope to thank you in person on your next visit with us. Yes the cookies are a big hit with our guests. Have a great day . Mike GM
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Housekeeping

By

June 21, 2016

club

Room attendant personal and very attentive. We were acknowledged each and every time we were seen and when on the floor would pop out to ensure who was coming and going. Excellent security - felt very safe.

Posted byCustomerCare
July 05, 2016
Dear MEdF, Thank you so much for taking the time to leave us your feedback. We are delighted to hear that you found our room attendant staff attentive and our hotel with excellent security. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us. Sincerely, Krysllin G. Case Manager IHGService
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Nce hotel

By

June 20, 2016

club

Located close to shopping area and easy to access highway 97. Room is clean and with air condition. Soft and firm pillow to choose from, but the mattress is too soft for me. Staffs are nice and helpful, A lot of constructions were happening during my stay (gym, pool, front entry, elevator, ice machine, pop machine, etc.)

Posted byHotelStaff
July 05, 2016
Thank you "FS69" for your very nice comments being close to the shopping area is always nice for our guests . So happy that you liked our pillow choices , sorry about the bed being to soft for you , we do get a lot of comments how much people love our beds some people even want to buy them from us . All the construction is over now and renovations are complete, so on your nice visit you will love to see the changes. Have a great day. Mike GM
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Great night on the road

By

June 19, 2016

club

Had everything I needed to be ready for my next day's meetings, Staff very friendly, coffee was great

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Not Pleased

By

June 15, 2016

When there is a sports team with a lot of kids staying in the hotel we should have been given the option of staying there since they already knew the problems they were having with there guests..

Posted byHotelStaff
June 23, 2016
Thank you for your comments "CL69" i am so sorry that you did not enjoy your stay with we on your last visit , we do try and keep the teams on a separate floor or further away from our other guest that are not part of the teams . I would like to talk and apologise to you personally please can you call me when you have time at 250 550 7777. Thanks you Mike GM
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Large Room, comfortable bed

By

June 09, 2016

club

Well received and taken care of during our overnight stay. All as expected except swimming pool smaller than photos depicted and hot tub out of service during our short stay. Staff were excellent and hot continental breakfast served fresh with lots of choices. The hotel was full and yet the breakfast service was excellent with enough room for all.

Posted byHotelStaff
July 05, 2016
Thanks "ChrisTea" for these very nice comments sorry that you didn't like the size of our pool , as for the hot tub that was unfortunate that one of our younger guests put shampoo in the tub and we had to drain and clean it and then refill it so that had made in un usable for our guests that day. The breakfast selection and staff seem to be loved by all our guests thank you for saying these kind words i will be sharing with our team. I hope to than you in person on your next stay with us . Have a great day. Mike GM
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Comfortable bed, great service, great breakfast.

By

June 07, 2016

club

The Inn is currently undergoing some renovations. Otherwise, everything was as I would expect.

Posted byHotelStaff
July 05, 2016
Grandma Smith , thank you for your nice comments about the comfy bed, great service and the great breakfast next time you are here staying with us you will love the new look now that the renos are all done . Have a awesome day. Mike GM
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