Rated 4.3 out of 5 by 39
Rated 5.0 out of 5.0 by jimbb Very nice, clean property
This was a nice place to stay while our son was with his team in Dodgertown. The location was very convenient to everything. It takes about ten minutes to get to Dodgertown and about 20 minutes to the beach. The property was very clean and comfortable. Close to I-95, yet very quiet and relaxing. Skip the breakfast. I would recommend the Lemon Tree (out near the beach).
February 22, 2014
Rated 1.0 out of 5.0 by Bchatty Check your reservation
I had made an error on the date of my reservation when I did it online, I made it for Friday instead of Saturday night, and I tried to fix it, however the system would not change the date. I called central reservations and the CSA I talked to said she had changed it and all was fixed. WELL, when we went to check in we found out it had not been changed and we had been charged for the Friday night. The Clerk, who was very nice, called the Manager Priscilla and she said she would not do anything to help.. we would have to call Central Reservations again.. we did and after 45 minutes and 3 agents and a supervisor, which we had to explain our situation to each time, it was corrected. But very frustrating when Priscilla could have made such a difference in our experience. For that reason and the fact that the carpets very badly needed cleaning I would not stay here again. There are several other new hotels in the same area.
Also, if you are having breakfast in the hotel, make sure you get there before 9 a.m., it says to 9:30 which is ridiculous on a Saturday or Sunday morning, because we got there at 9:10 and there was no hot food and they would not restock.. Don't stay here...
December 19, 2013
Rated 5.0 out of 5.0 by Mike8855 Great staff
Front desk guys are great, housekeeping and breakfast staff were so friendly and accommodating
November 27, 2013
Rated 2.0 out of 5.0 by Blue5 This hotel needs help
We checked in on Halloween, to find the desk clerk wearing an Army uniform with a "do-rag" on his head. Since I had been driving for nearly 10 hours and had forgotten what day it was, this had me quite put off. Personally, I didn't think it was very professional. The room's carpet (room 213) was old and stained, particularly by the bathroom. The bathroom fan had so much dust hanging from it that it looked like it was hairy! We had numerous problems with the door keys (as did others in our group) and these problems were blamed on the mysterious "maintenance man". (He was apparently the cause of most problems in this hotel, according to the desk staff).
The beds were so hard I could barely sleep, and the air conditioner had a mind of its own. The third night we were there, we had to turn it down to 61F to get it to work at all! Then we spent the night getting up to turn it up or down to keep the room comfortable.
The last morning we were there, I overheard two of the housekeepers swearing and complaining about something in a most profane manner in the vicinity of the elevator. I hope there weren't any kids within earshot. If mine had been with me, I would have spoken to them about it.
The bottom line is that this hotel needs serious upgrading. I would not recommend staying here, especially when there are nicer hotels right next door.
November 7, 2013
Rated 5.0 out of 5.0 by Jockie1 Wonderful Staff
Very Nice staff and I would stay here again. I liked the shopping adjacent to the hotel .
November 6, 2013
Rated 5.0 out of 5.0 by MissouriCouple Excellent Value!
Nice quality hotel at an affordable price! Staff was helpful and friendly. Lots of shopping and food close by. Great place to stay.
October 18, 2013
Rated 5.0 out of 5.0 by Resa Friendly and comfortable
The HIE at Vero Beach is so easy to find! Walked in and was greeting by a very pleasant Front Desk clerk. The room was clean and the bed was comfortable.
October 11, 2013
Rated 5.0 out of 5.0 by Jill46 clean, comfortable room and great service
Easy access, clean and comfortable room, lobby and great service.
September 27, 2013