Rated 4.0 out of 5 by 302
Rated 3.0 out of 5.0 by 4 day weekend not up to crown standards
Where to begin....this place caters to weddings and locals...if you think you r going to hang at the pool all day...Beep wrong answer...locals park in the north parking lot , they come in bunches and they come early..beach is nice..food was above average...wait staff hit or miss especially if there were locals around they knew...Felt as if I couldn't leave in my car because I would have to park in lot across the street and get caught in a thunderstorm which we had every evening..Rooms were a little dated for a crown..front desk staff hit or miss...
Simple fix for management...key code access to the pool and north parking lot needs to be for hotel guests only and inforce it...
Every hotel I have stayed in on the water has parking for hotel guest only.
July 13, 2014
Rated 5.0 out of 5.0 by Trainercobb Very nice hotel
We had a great time, we barely left the hotel and completely enjoyed our stay. We are looking forward to going there again!
July 12, 2014
Rated 1.0 out of 5.0 by Miami Tom Worst experience ever
Spent my 4th of July in a room that the sink was broken and was not fixed. The shower was broken also. The bath tub was full of water that I had to drain.. At no time was I compensated or asked if I would like to move to another room.
July 10, 2014
Rated 4.0 out of 5.0 by Jun73 Great location and good amenities
Just a few meters away from a surfing beach with good amenities are one of the great things I enjoyed during my stay here. Bed was comfortable and the room clean as well. Staff are friendly and accommodating too. Good place to stay for both business and leisure!
My single complain is the dresser drawer. If you accidentally pull the drawer hard enough, it doesn't have a stop on it so it can land on your feet and crunch your toes like what happened in my case. Was a really painful day for me that time and now I have a dying toe nail =( The hotel should fix this for the next guests!
July 10, 2014
Rated 4.0 out of 5.0 by Spagehetti Joe Great Stay !!
Really enjoyed my visit and the accommodation's...
July 9, 2014
Rated 2.0 out of 5.0 by Sarah700 1st time and last
Keeping this short, manager was rude and staff needs a lesson in manners.
The only good thing I guess, It's only 30min from victory cruise which was by far the best thing.
July 9, 2014
Rated 5.0 out of 5.0 by KSCVaca Great beach location
comfortable, clean, quiet room. The beach access is convenient and it is a great secluded beach location.
July 6, 2014
Rated 3.0 out of 5.0 by Family Wedding A number of positives but some big negatives
The Crown Plaza is a great location with a very reasonable room rate, the front desk is friendly, housekeeping was extremely helpful and both the beach and pool are very nice. Those are the positive attributes. The negatives are small rooms and even smaller baths. Nothing in the bath works totally correct; water could only enter the tub through the shower fixture and the stopper in the sink was missing, the toilet would flush if one was persistent. Parking was a major problem! The hotel host events that require parking for local visitors thus leaving hotel guest with the need to park in the lot across the highway and use the pedestrian walk over to cross the highway. This required climbing 2 flights of stairs and descending 2 flights on the opposite side of the road. If a guest has luggage or children, as most do, this is not a pleasant experience. Food in the restaurant was very good and the prices very reasonable but the service was awful.
July 6, 2014
Rated 5.0 out of 5.0 by Dolemike Great Family get-away
Loved the beach location, loved the outdoor dining. It was fun having a band to entertain us during dinner. Pool was very nice, it was great that it was deeper than 5 feet. Shuttle service was very helpful, and the drivers were most helpful and friendly. I would certainly visit this hotel and the Melbourne area again.
July 3, 2014
Rated 3.0 out of 5.0 Decreased service
The restaurant at this facility is fantastic. I have stayed here many times while being gold and platnum member and have been upgraded to beach front and even beach front suite on previous stays. I understand I was there a longer period and did not expect beach front the entire time; however, it was never offered even when I had issues with the phone. The bathroom toilet did not operate correctly and the air conditioner was extremely loud. I do not feel they have put any attention to the rooms; however they are alwasy updating the event areas. I am also always greeted by curteous individuals offering to assist with my luggage. I had to go and ask for a luggage cart and never saw anyone giving assistance. I felt the individual service has drastically decreased at this location.
July 2, 2014
Rated 5.0 out of 5.0 by stormn Great visit
The Crowne is a great place to stay. The location, ambience, hotel, full service, are all well worth it. The staff was very polite. Suggest it for couples or a family getaway.
June 30, 2014
Rated 5.0 out of 5.0 by V6262 Great staff
I wanted to share my most recent experience at your hotel. This could have turned out much differently and was a very positive experience because of the staff. I had booked an ocean view room. When I checked in and got to my room I found that I was on the second floor overlooking a courtyard where there was a large group playing corn hole and drinking. (I have no issue with folks having a good time but my view was not what I had bargained for and was extremely noisy.) I went to the front desk to see what options I had. There were no available ocean view rooms so I was given a key to check another room. I was going to also now need a rollaway to accommodate my family but I figured it was worth checking out. Turns out the room was nice, still had a partial ocean view and accommodated the rollaway pretty easily. We switched rooms and also received a $10/night room credit and no charge for the rollaway.
The second night we had yet another issue. At 1:30 a.m. there was someone outside making a lot of noise, waking up both me and my son (and we were on the top floor!) I called the desk and was assured that it would be handled within 10 minutes and it was.
I stay at another Crowne Plaza location regularly on business. The reason I go back there so consistently is the service I receive. I will have to say that the service at your hotel would absolutely have me return as well. It was extremely positive and I wanted to make sure you were aware. (The only thing that would have made our trip better is if the weather had cooperated!)
Thanks again for the hospitality and making this a fun trip for my children.
June 30, 2014
Rated 5.0 out of 5.0 by BillM1 Nice Location/Beautiful Views
Very nice experience with nice views of the ocean. Would recommend to anyone that doesnt want the hustle and bussle. True R&R.
June 30, 2014
Rated 5.0 out of 5.0 by MOPH Total Stay
From check in to check out the total experience was Excellent. The entire staff should be commended for their courtesy and their knowledge of recommending place to dine and shop.
June 30, 2014
Rated 2.0 out of 5.0 by vince53 Dated property
Not in line with this same branded properties that I have experienced. Properly feel very dated and my room was extremely noisy with AC unit as well as a de humidifier.
June 29, 2014
Rated 2.0 out of 5.0 by sk0624 Average stay for a Crowne Plaza
I travel weekly for business. This Crowne Plaza offered an average to below average stay. Room was not clean. I did not receive my wake up call. Had to ask to be moved to a quieter room as my first room was an outside balcony entrance. Second room was not much better, dirty. Password given upon checkin for the wifi was incorrect . Not the usual service for a Crowne.
June 28, 2014
Rated 2.0 out of 5.0 by Melborne nomore Party hotel
Room was comfortable and clean.
Outside areas crowded and not kept clean or trash picked up during the day time hours.
excessive drinking permitted around pool area. I would rate this hotel more of a "young person, party hotel" Certainly not for young kids or older folks!
June 26, 2014
Rated 4.0 out of 5.0 by dsfdfg gut
gutes Hotel, nur Aussicht vom Balkon mit Blick auf die Klimaanlagen des Hotels sowie ein extrem hoher Lärmpegel hierzu waren schlecht.
June 25, 2014
Rated 4.0 out of 5.0 by marinabelle Great views and location
We had a great two night stay here. The location is perfect, and the oceanfront suite is large with a nice bar and wrap around balcony. Would stay here again.
June 24, 2014
Rated 5.0 out of 5.0 by idonthaveone Melbourne
My stay was great. this section of the survey is annoying.
June 24, 2014
Rated 5.0 out of 5.0 by Jessy911 Great experience
From the time of arrival to our departure the staff was super friendly and helpful. My family and I couldn't have asked for more.
June 23, 2014
Rated 4.0 out of 5.0 by gotmyinterest Great mattress. Wonderful beach view!
We booked last minute and had a great oceanfront room with a corner balcony. Bed was very comfortable (firm). Room was nicely decorated and comfortable.
June 22, 2014
Rated 5.0 out of 5.0 by Pumpky Girls Overnight
Great location if you want to park your car and enjoy amenities until it's time to leave. Great food, music, location, clean rooms, and don't forget to visit Kilwins Chocolate shop
June 21, 2014
Rated 5.0 out of 5.0 by SandyKay Wedding stay with my son
The bed was the best, with lots of pillows. Also the breakfast food was the best, all the food was great. very friendly staff
June 21, 2014
Rated 3.0 out of 5.0 by kimied Small beds & small room
The hotel itself was very nice, however, our hotel room was not a comfortable place to stay. We had a room w/ two double beds that were extremely small. My husband and I are average sized people and at 5'8" and 5'6" our feet were at or over the edge of the bed and the width of the bed barely gave us enough room to move around without being close to falling off the bed. The room itself barely fit the small beds and the dresser w/ TV, which made it extremely crowded and uncomfortable for my family of 4 when in our room. I travel often for work and hotel stays are common, so I was truly disappointed with the room at Crown Plaza. The location is great and the staff were friendly. I thought the restaurant and bar areas were rather small and austere but the outside deck area was very nice.
June 19, 2014
Rated 2.0 out of 5.0 by snowflake123 poor hotel for the value
I stay at a lot of holidays, especially holiday expresses, which my wife and I have always found clean and a good value....tried Crowne Plaza, which is off our list.
June 17, 2014
Rated 5.0 out of 5.0 by notskinny Beautiful hotel
We were there to attend a wedding and found the room to be comfortable and clean. We had a problem with the vanity mirror in the bath which was corrected promptly. The food in the restaurant, while somewhat pricey was delicious and filling. The staff were courteous and helpful. Overall a wonderful weekend.
June 17, 2014
Rated 3.0 out of 5.0 by RustyPipe Nice view of the beach
Enjoyable stay! Good Service and Staff was on top of things..
June 15, 2014
Rated 4.0 out of 5.0 by Kristen85 Overall Experience
Beautiful views from the rooms, very comfortable beds and clean rooms. The only thing we did not like was the parking. There was a couple weddings going on during our stay so wedding guests take up most of the parking lot. It was about midnight when we got in one night and continued to drive around the parking lot waiting for a spot to open. It was not until the next day when the friends we were visiting in Florida told us about the parking lot on the next street that connects to the hotel via the bridge. This would have been helpful to know as we were never informed during the check in process. This should be communicated during check in.
June 12, 2014
Rated 5.0 out of 5.0 by je10566 Excellent Remodel
Love what has been done to this hotel over the last few years.
All I would say is that why would you put a lot of money into remodeling a room only to put in cheap toilet fixtures that sound so horrible?
Love the property and staff.
June 10, 2014