Rated 5.0 out of 5.0 by SawBone6 Great Repeat of customer service
An extremely fast check-in with a friendly staff. Jacky and Michelle were waiting with smiling faces. After I checked out and departed, the Airline called and canceled my flight. All it took was a quick 5 second phone call and they had me another room ready. I walked in and again, Michelle handed me my key and a new welcome bag. My new pick up time was booked and I had zero worries about where to stay. Thank you Charlie, Michelle , Jacky and Adam, for another great stay.
May 17, 2013
Rated 5.0 out of 5.0 by Jake44 Helpful, Friendly Personnel
Our two night stay in a handicap appointed room was comfortable and a positive experience with kind, and exceptionally friendly staff, who sought to make our stay enjoyable. They were eager to help with all requests. Breakfast choices were varied, and good.
Because we are dealing with a wheelchair and paralysis, having the room carpeted eroded our comfort, as it was difficult to get around within the room. Having a hardwood, or laminate floor would have made a significant difference for us.
May 8, 2013
Rated 5.0 out of 5.0 by AJS1979 Epic stay !!! As per usual, most awesome !!!
I come to Epic for training and systems review.
My company as a best practice stays at your fine establishment.
I would recommned this hotel to anyone who does business with Epic or in the greater Madison area.
Your partnership with Monte's Grille is also a great selling feature.
Shuttle service is the finest I have ever had.
I look forward to the next time I am in Verona.
May 6, 2013
Rated 5.0 out of 5.0 by BHSM Outstanding!
The customer service was outstanding! The most friendly staff I have ever encountered. The rates were very good plus we received a coupon for free pizza and bowling. Rooms were comfortable and clean. I would HIGHLY recommend this hotel!
May 3, 2013
Rated 5.0 out of 5.0 by mackster Always a great Stay!
One of the best hotels I have stayed in - from the friendliness of the staff, to the fact that they have shuttle runs to local restaurants for dinner, I could not have asked for me. Would stay again and again and again.
May 1, 2013
Rated 5.0 out of 5.0 by Jody67 Clean room Great Service
The room was clean and very comfortable. The staff was quick to welcome you and recommend places to eat and see. I was there on business and enjoyed my stay.
April 27, 2013
Rated 5.0 out of 5.0 by Scott19 Great Staff / Nice Accomodations
Having stayed at the Raddisson-Madison for my last few Epic trips, the HIE was a welcome change from my previous experiences. The staff (and I mean everyone) at HIE was helpful, kind and attentive. The facilities were kept very clean and my room was also very nice. Your evening receptions were also enjoyable. Between the local beers, xbox and raffles, you provided a top notch experience that I won't soon forget.
Immediately upon my return, I informed my admin that, when possible, we should ALWAYS book at the HIE.
April 24, 2013
Rated 5.0 out of 5.0 by RC72363 Great Staff!
The staff are phenomenal at this establishment. I have never had such great service at a hotel!
April 21, 2013