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Rated 4.9 out of 5 by 198 reviewers.
Rated 5.0 out of 5.0 by Great Staff / Nice Accomodations Having stayed at the Raddisson-Madison for my last few Epic trips, the HIE was a welcome change from my previous experiences. The staff (and I mean everyone) at HIE was helpful, kind and attentive. The facilities were kept very clean and my room was also very nice. Your evening receptions were also enjoyable. Between the local beers, xbox and raffles, you provided a top notch experience that I won't soon forget. Immediately upon my return, I informed my admin that, when possible, we should ALWAYS book at the HIE. April 24, 2013
Rated 5.0 out of 5.0 by Great Staff! The staff are phenomenal at this establishment. I have never had such great service at a hotel! April 21, 2013
Rated 5.0 out of 5.0 by Great rooms and Great servcie Friendly staff, clean and quiet rooms and as always a great fast and ready breakfast selection. April 21, 2013
Rated 5.0 out of 5.0 by Birthday Party Elevator Noise Loved the hotel except for the horrible noise/behavior of 12+ girls at a pool birthday party. They completely took over playing "elevator", with squeals while two mothers looked on smiling. This is not the fault of the hotel staff, at all, but I was surprised at what some parents think is okay public behavior. Other than that, the stay was great. Our welcoming front desk clerk was helpful and friendly, but seemed to rush us through so that he could talk to a waiting younger female person. Can't blame him for that! The lady at the breakfast buffet was exceptionally friendly, sunny and helpful. Room was well-appointed. Personal preference is not textured sheets - they felt a little rough. But the bed was very comfortable. I would definitely stay here again, but maybe check to see if any pre-teen parties are going to be taking place. April 19, 2013
Rated 5.0 out of 5.0 by Treated like Family I can't say enough about this Holiday Inn Express. I have stayed here at least 4 times, probably more. This time I discovered my flights were canceled several hours after I had checked out. I called the hotel and let them know. They told me to come on back on the shuttle and they would help me sort everything out. When I arrived, Jordan handed me keys to the room I had had before, freshly cleaned, and had my luggage all ready for me. The flight I got the next day left Madison (45 min away) at 5:05 am! This didn't cause them to skip a beat! Adam and Jordan quickly arranged for a taxi to pick me up at the hotel at 3:30 am. I wondered about the cost and they told me that was taken care of. The person at the desk at 3:30 was attentive and professional -- at that time of day! I can't say enough about how great a place this is. I truly felt I was treated like family! April 18, 2013
Rated 5.0 out of 5.0 by Another stay at this HI Express, another pleasant experience As always, a pleasant and comfortable stay. Staff is engaging, friendly and accomodating. April 18, 2013
Rated 5.0 out of 5.0 by Unbelievable Service When i arrived, the staff greeted me with a birthday cake and gift certificate to a local restaurant. The clerk was attentive enough to remember conversations from a previous stay and that I would be there on my birthday traveling instead of home. I felt at home when they greeted me with the entire staff. This was only the beginning. They ensured that all my needs were met and even had all my flight schedules and meeting schedules down so they could have transportation ready for me. You canot go wrong with choosing to stay there. April 11, 2013
Rated 5.0 out of 5.0 Great staff and wonderful travel experience! I was at this hotel 4 out of 8 weeks in Feb/Mar and would not have been happier anywhere else. The personnel, shuttle service, wed/thurs happy hour were excellent. the fitness room was great also. My room was clean and comfortable - no sleep issues at all!h March 27, 2013
Rated 5.0 out of 5.0 by great service Outstanding service and comfort, will use again. The people were more than accomodating. Loved it all. March 15, 2013
Rated 5.0 out of 5.0 by Chiro 1 Great rooms! very easy access to location. Breakfast area very nice and well staffed March 15, 2013
Rated 5.0 out of 5.0 by Nice Stay I recently stayed at Holiday Inn Express while taking classes at Epic. The hotel is very clean, comfortable, and close to the Epic campus. The hotel staff is the best. They will go out of their way to make sure you have an enjoyable stay. Warm cookies at the front desk every evening are a nice little touch also :) My only recommendation would be to add a small restaurant in the hotel if possible. It would be nice to have a variety of restaurants to choose from that are in close proximity to the hotel. The bar/restaurant (Monty's) across from the hotel is good but sometimes you would like to have other options. Overall, a great place to stay and I would highly recommend this hotel. March 5, 2013
Rated 5.0 out of 5.0 by amazing service The customer service at the Holiday inn Verona is amazing. They recognized the group of people i was traveling with from a previous stay. All staff was very accomadating and friendly. The facilities were very clean, and the shuttle service is remarkable. It was so wonderful to have a shuttle take us to dinner during a snowstorm. Also the location is fantastic for the reason we were in Verona. March 5, 2013
Rated 5.0 out of 5.0 by Must stay for Epic training closest hotel to Epic campus, short shuttle ride to-and-from; additionally they are very responsive to calls for rides and requests for shuttle transport for shopping or eating out; If you don't want to ride somewhere, Monte's is across the street with great bar-grill fare, fried cheese curds, and excellent local brewery selection. I have stayed here 3 times now and the staff is always friendly, helpful, and accommodating. February 28, 2013
Rated 5.0 out of 5.0 by Awesome service and staff I have been staying at this hotel frequently for work and am so impressed with the staff and the level of service provided. The staff goes above and beyond to make sure that my stays have gone smoothly. The hotel is also very clean and quiet. Keep up the good work! Wish all Holiday Inn Expresses could be like this one! February 27, 2013
Rated 5.0 out of 5.0 by Exceptionally Friendly Service and Accomodations Best Holiday Inn Express I have ever stayed in by far! February 25, 2013
Rated 5.0 out of 5.0 by Home Away From Home Holiday Inn Express is becoming my favorite hotel chain. This property in particularly (Verona, WI) is a great example of a good quality room, nice amenities, and good customer service all rolled up in one. I have stayed here a number of times and it is always nice to be greeted warmly and to arrive at a clean and orderly room. They do it right and make it a great place to stay. February 21, 2013
Rated 5.0 out of 5.0 by Metrohealth Employee, CLE, OH- This is the best hotel I have ever stayed at. The accomodations and service of the staff is beyond exceptional. February 19, 2013
Rated 5.0 out of 5.0 by Great Hotel, Very clean A very nice stay at this hotel-clean, comfortable, new and very nice. A bit over priced for a Sunday night late arrival but we didn't have any other choices and I do prefer the HI/HIE brand. Other than that it was a very nice hotel. February 11, 2013
Rated 5.0 out of 5.0 by Excellent Staff and property Excellent service and beyond friendly and accommodating staff!! The property is extremely well maintained and very clean. Absolutely the nicest and best staffed HIE I've ever stay at. Thanks February 8, 2013
Rated 5.0 out of 5.0 by awesome fitness center I was able to access the fitness center with no issues. Sweat towel was provided along with water. Treadmills are calibrated for optimum running training. February 1, 2013
Rated 5.0 out of 5.0 Wonderful Stay Stayed at this site 3 weeks this past fall, and it was nothing but an amazing experience. The staff were all extremely friendly, and always went out of their way to say hello. Will be back for sure my next time in Madison. January 22, 2013
Rated 5.0 out of 5.0 by Nice home away in Verona Second time staying here in 12 months. People are friendly, rooms are clean and up to date and it is a model for others to follow. I was impressed to see the gm rally his staff in the morning and every time I walked in the front door I was greeted with a smile. The staff there can't seem to do enough. Breakfast was well stocked all week and the bus driver moved his bus for me so I could load up for the trip home close to the front door. Every request was met with a smile and I was happy to know a comfortable bed was waiting for me 1180 miles from Boston before I left to drive out there This hotel has been a happy sponsor of cyclocross and provided additional convenience for us by allowing us a hose in freezing weather to clean our equipment. I wish all hiexpress were this well attended. Thank you from a loyal customer and weary traveler. January 16, 2013
Rated 5.0 out of 5.0 by I always feel at home at HIExpress - Verona Charlie and his staff at the H.I. Express in Verona have always been stellar when I've stayed there. The rooms are clean and comfortable, the service is great, and the staff always friendly. January 15, 2013
Rated 5.0 out of 5.0 by Fantastic staff The room was very clean and comfortable. It was really nice to have a frig and micro in the room. The absolute best was the staff. EVERYONE on the staff was friendly, efficient and asked if there was anything else they could do to improve our stay. The managers, Jordan and Fausto should receive kudos for how they and their staff interacted with the guests. January 12, 2013
Rated 5.0 out of 5.0 by Wonderful Staff I was here during the blizzard that came through the Midwest and was stuck because of Highways being closed. The front desk staff Desire and Michelle helped me on a few things. Bed was very confortable and a great breakfeast something different each day. The Maintenance was right out there working hard on the snow all day. Housekeppers kept the rooms nice. Surprised to see all the people in for work that day. They must really like there job. January 3, 2013
Rated 5.0 out of 5.0 by All great but tub was small We enjoyed our stay. Snowmobilers were a bit noisy with their machines but this IS Wisconsin. Jacuzzi tub in the room really only a one person tub - other HIExpress have much larger ones. Other than that one bit of disappointment about the tub size, we had a comfortable stay. January 2, 2013
Rated 5.0 out of 5.0 by Great Hotel We have stayed at his Holiday Inn Express everytime we are in town to see friends. Excellent hotel with a very friendly staff and always clean. We travel approx 150 days a year for work and try to use Holiday Inn Express when possible and this location does not dissappoint. Would recommend to anyone who would be in the area. January 2, 2013
Rated 5.0 out of 5.0 by Overall experience This is the best property we stayed at this trip. Long term, by far the nicest hotel we have stayed at in years! January 2, 2013
Rated 5.0 out of 5.0 by Excellent I do read reviews quite a bit but am normally guilty of not taking the time to write one up myself. This property is an exception. The staff are all incredible ie Adam at the desk, every shuttle driver we experienced to the housekeeping crew. Very well kept establishment and one of the few you feel "at home" with. Wouldn't stay anywhere else. Thanks a million!! Leo December 12, 2012
Rated 5.0 out of 5.0 by wonderful wonderful stay exceptional guess services, would stay again December 7, 2012
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