Rated 4.5 out of 5 by 91
Rated 5.0 out of 5.0 by Mrs. Hall breakfast
We were happy to have the food attendant make some more eggs when they ran out 15 min. prior to closing of breakfast.
July 26, 2014
Rated 5.0 out of 5.0 by Utahmom Wonderful breakfast. Clean, quiet room.
I would definitely come here again. We went to the Hill Cumorah Pageant and this was a great location and hotel.
July 25, 2014
Rated 5.0 out of 5.0 by mahill1977 great service
The room was clean. the pool was nice and the staff are great
July 24, 2014
Rated 4.0 out of 5.0 by SCM-Canada Excellent - Beds are comfortable
Excellent Value - Beds are the most comfortable I have ever slept on. Will return for sure.
July 21, 2014
Rated 2.0 out of 5.0 by Bill4704 Needs some help.
This hotel is kind of a tired, worn out, property that has seen a tremendous amount of traffic and income from its customers, but obviously needs to spend a little of the income to improve the property. From the questionable greetings from the desk upon arrival to the cleanliness and the quality of comfort, this hotel has lots to be desired. Both desk attendants were not a bit pleasant at all! No smiles here and not much assistance when requested. Worn out carpet; A/C that either ran freezing cold OR way to warm are just two specifics.
July 19, 2014
Rated 5.0 out of 5.0 by JBC270 Another Great Experience
HIE is always predictable and provides quality services from location to location. Very little risk in choosing HIE nationwide.
July 17, 2014
Rated 5.0 out of 5.0 by CMM85 As advertised and dependable
Everything written about this hotel was delivered; no hassle and no problems, a good night's sleep, and everything you need.
July 17, 2014
Rated 4.0 out of 5.0 by Nate999 It's all in the little things
I've stayed at this hotel at least ten times in the past few years. This is a fine property. It's a standard Holiday Inn Express, nicely built, on a good piece of property just outside of Victor, NY. It's a great place for both families as well as business, and if you're in the area to visit Palmyra, this is your hotel.
The front desk staff are generally kind and helpful. The breakfast room staff are wonderful, attentive and take pride in their work. So do the cleaning staff. This is one of the cleanest hotels I've ever been in.
So why the four stars then? It's in the little things-- for instance, the toilet paper they provide is sandpaper. The wall paper in the bathroom is coming off the walls. Many of the rooms have lost their numbers, so handwritten numbers have been substituted (and also begs a question, where did the room number signs go?) The pool is a delightful shade of green, and never quite the right temperature, be it winter or summer, it's always cold in there.
So yes, this is a fine place to stay. You'll enjoy it. You'll probably be like me and come back again, and perhaps again. It's a reasonable room for a reasonable rate. But it could be perfect if the little things are looked after just as much as the big picture is.
July 16, 2014