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Rated 4.5 out of 5 by 130 reviewers.
Rated 5.0 out of 5.0 by Friendly service and a great experience The front desk staff and other employees made us feel welcome from the moment we entered the lobby. We had never been to the area and they gave us helpful information to make our experience to the area positive. Our room was very nice and the morning breakfast was wonderful. The staff were very friendly and kept the area clean . The food was fresh and never ending. The front desk staff gave us more hints on things to explore in the area while in town. October 13, 2014
Rated 5.0 out of 5.0 by Clean and comfortable all the way around This hotel has everything you want for a quick stay in town. It is close to restaurants for breakfast, lunch and dinner...they offer free breakfast (included omelets and pancakes) so no need there, but is available within walking distance if desired. Victor is a nice area close enough to down town Rochester but not too close. There is a mall and a Winery close by if you are looking for more to do than just hang out at the hotel. October 7, 2014
Rated 5.0 out of 5.0 by Rochester Trip Returning to my home city for business after moving away several years ago was both enjoyable and comfortable in the Holiday Inn Express. Working and visiting family provided me only the evening and early morning hours at the hotel, but it was nice to have a clean and comfortable place to sleep, shower and to have breakfast ready for me in the mornings. October 6, 2014
Rated 5.0 out of 5.0 by Duvets are not for me Great hotel, staff and breakfast but I personally do not like the duvets used in this brand or other brand hotel. T0 me they are hot , heavy and not comfortable. I do not like a heavy weight on me while sleeping but that is just me - others may enjoy it. October 4, 2014
Rated 5.0 out of 5.0 by great room the room was big and clean. the service in the hotel was good. Very friendly people October 1, 2014
Rated 5.0 out of 5.0 by great room the room was big and clean. the service in the hotel was good. Very friendly people October 1, 2014
Rated 4.0 out of 5.0 by A good stopping place Spent a Saturday night at hotel while traveling for leisure. I'm a frequent traveler, so this review will contain information geared towards travelers. The staff was very courteous and quite busy as the hotel was full of guests. The hotel is clean, and well maintained. There are ice and vending machines on each floor. I did not use the pool or the fitness center. The room was clean and comfortable. The HVAC unit functioned properly and was not overly loud. The bathroom was clean and well stocked with amenities. Wireless internet is available, and the access code is given at check-in. The room did not have a refrigerator. Quite a bit of light from the corridor enters the room from under the door. The complimentary breakfast was decent. The breakfast staff was very busy, as they were slammed with guests. There is very little exterior lighting at one of the side entrances, so it can be dark. Use that entrance at night at your own discretion. There is a Chili's restaurant adjacent to the hotel. October 1, 2014
Rated 3.0 out of 5.0 by Doesn't live up to previous experience My wife and I had previously stayed at this hotel and had no complaints. Not so this time. The beds were very uncomfortable and were clearly showing their age. As well the shower had very little pressure. Unless I find out that this HI Express has changed, I will not be returning. September 30, 2014
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