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Rated 4.5 out of 5 by 117 reviewers.
Rated 4.0 out of 5.0 by Great Location Enjoyed my stay using IHG Rewards for a shopping trip to Rochester. I would stay at this location again for convenience, complimentary breakfast and internet. Toronto, Canada August 24, 2014
Rated 5.0 out of 5.0 by Great Stay A Great place to stay. Clean and quiet. No problems at all. August 22, 2014
Rated 5.0 out of 5.0 by Great stay while traveling with children The employees at this Holiday Inn went out do their way to accommodate my family. We stayed in a suite that had everything we needed. The pool was open late so the kids had plenty of time to swim after driving for 12 hours. August 22, 2014
Rated 4.0 out of 5.0 by Breakfast Room Decor needs Updating The décor in the breakfast area was dark. I felt like I was in a funeral home...The large drapes were so dark as well as the furniture and rug. Not cheerful at all. The food was excellent. Choices of food were good. The staff in the breakfast area were very efficient but did not smile or greet guests. August 21, 2014
Rated 5.0 out of 5.0 by Solid rooms The staff was excellent at check in! It was nice to be in a room where I could not hear anyone next door or on top of me! Slept like a rock! August 20, 2014
Rated 4.0 out of 5.0 by Very Good Breakfast and friendly service The food was fresh and well prepared and served in afriendly clean environment. The staff were all friendly and courteous August 13, 2014
Rated 5.0 out of 5.0 by Clean and comfortable facility Everything at the hotel was clean and the beds were comfortable with a choice of pillows for personal needs. The price was a little on the expensive side from what we wanted to pay for our passing through one-night stay. The pool looked a little dirty and was possibly due to the bottom looking like the paint was chipping. The hot tub was not warm enough and felt like a luke warm bath. Other than that, our stay was enjoyable and the staff was very friendly and attentive. August 13, 2014
Rated 4.0 out of 5.0 by Clean and neat. The Holiday Inn Express is just what I needed for my stay in Victor. It was convenient for my needs, and the staff was courteous and helpful. August 13, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Great Hotel Just stay away from the breakfast foodstuffs - really bad Rooms are great would be nice if the had one of those little refrigerators in the rooms August 11, 2014
Rated 2.0 out of 5.0 by Questionable business practice Although the overall exterior and interior of the hotel was satisfactory, the fact the front desk clerk indicated it was their practice to retain a photocopy of my credit card was a bit jarring initially, and the more I thought about the practice, the more disconcerting I become. The GM of this facility indicated it was a common practice, although in all the hotel stays that I've been involved with, I don't ever recall anyone retaining a photocopy of my credit card. Furthermore, when questioned as to what are the security processes in place to ensure this photocopy is kept confidential, I never received an understanding as to their process steps for the retention of such records.. Due to this business practice, unless there is a satisfactory explanation as to why this continues, I will avoid the Holiday Inn brand for any and all business and lesiure needs. August 8, 2014
Rated 4.0 out of 5.0 by stayed here a few times... This is a great place to stay!! It's nice to see that there are a FEW places that still have smoking rooms for us "bad" people who still smoke!!! People at the front desk are Very friendly and the pool was nice!! August 6, 2014
Rated 5.0 out of 5.0 by Very Comfortable This a very nice and comfortable Holiday Express. I always enjoy my stay at a Holiday In Express because of the comfort of the bed and how nice the staff is. I wish the breakfast of the weekend was a little longer though. August 6, 2014
Rated 5.0 out of 5.0 by Clean rooms and great front desk service This hotel is a great place to stay if you are golfing at Ravenwood or other golf courses in the area. The rooms are clean, updated and comfortable. The front desk staff was very friendly and helpful. Breakfast is included and has good choices. August 4, 2014
Rated 5.0 out of 5.0 by Outstanding service. Manager and both desk clerks went out of their way to assist us when we arrived during rainstorm as well as helping fix motorcycle problem. One of our group works for the competition as even she was impressed with facilities and service. Highly recommend this hotel. August 2, 2014
Rated 5.0 out of 5.0 by A Brand I Count On Hotel franchises always demonstrate their standards through the product they serve. The Victor NY HIE proves my point. Although I had never set foot on the property, I got exactly what I expected last weekend. A clean room, nice facilities, trained and courteous staff etc. It is a great place to stay. Thank you. July 31, 2014
Rated 4.0 out of 5.0 by Poor Use of My Points We have stayed at this property before and enjoyed our stay immensely. I travel for my work and stay almost exclusively at Holiday Inn's. We decided late in the week to take a shopping trip to the states and settled on the HI Express so I could use some of my points. When I registered, I wasn't given the option of smoking or non-smoking and was dismayed to learn that we were put into a smoking room at check-in. My daughter is asthmatic so this room assignment was a non-starter for us. When I inquired at the front desk, the clerk looked on her monitor for all of 2 seconds before announcing they were COMPLETELY SOLD OUT; not one room was available to move us to however she would put something in the room to clean the air while we were out. Upon return to the hotel, there was a woman sitting on the floor next to our room talking on her cell smoking. Needless to say, all we could smell in our room was smoke. As a gold elite member, I expect better treatment than that afforded by this hotel. I am left to wonder if there would have been a room available had we been paying for it. July 30, 2014
Rated 5.0 out of 5.0 by Beautiful location and excellent service The staff were extremely helpful and courteous. The guest rooms are clean and well maintained. We would definitely visit again and would also recommend this location to family and friends. July 29, 2014
Rated 5.0 out of 5.0 by Only place to stay in Rochester-Victor area I travel a lot for business. When I am in the Rochester area, I always stay at the Holiday Inn Express and Suites in Victor. The facility and rooms are always immaculate. The staff are welcoming, accommodating and always have a smile on their face. July 29, 2014
Rated 5.0 out of 5.0 by breakfast We were happy to have the food attendant make some more eggs when they ran out 15 min. prior to closing of breakfast. July 26, 2014
Rated 5.0 out of 5.0 by Wonderful breakfast. Clean, quiet room. I would definitely come here again. We went to the Hill Cumorah Pageant and this was a great location and hotel. July 25, 2014
Rated 5.0 out of 5.0 by great service The room was clean. the pool was nice and the staff are great July 24, 2014
Rated 4.0 out of 5.0 by Excellent - Beds are comfortable Excellent Value - Beds are the most comfortable I have ever slept on. Will return for sure. July 21, 2014
Rated 2.0 out of 5.0 by Needs some help. This hotel is kind of a tired, worn out, property that has seen a tremendous amount of traffic and income from its customers, but obviously needs to spend a little of the income to improve the property. From the questionable greetings from the desk upon arrival to the cleanliness and the quality of comfort, this hotel has lots to be desired. Both desk attendants were not a bit pleasant at all! No smiles here and not much assistance when requested. Worn out carpet; A/C that either ran freezing cold OR way to warm are just two specifics. July 19, 2014
Rated 5.0 out of 5.0 by Another Great Experience HIE is always predictable and provides quality services from location to location. Very little risk in choosing HIE nationwide. July 17, 2014
Rated 5.0 out of 5.0 by As advertised and dependable Everything written about this hotel was delivered; no hassle and no problems, a good night's sleep, and everything you need. July 17, 2014
Rated 4.0 out of 5.0 by It's all in the little things I've stayed at this hotel at least ten times in the past few years. This is a fine property. It's a standard Holiday Inn Express, nicely built, on a good piece of property just outside of Victor, NY. It's a great place for both families as well as business, and if you're in the area to visit Palmyra, this is your hotel. The front desk staff are generally kind and helpful. The breakfast room staff are wonderful, attentive and take pride in their work. So do the cleaning staff. This is one of the cleanest hotels I've ever been in. So why the four stars then? It's in the little things-- for instance, the toilet paper they provide is sandpaper. The wall paper in the bathroom is coming off the walls. Many of the rooms have lost their numbers, so handwritten numbers have been substituted (and also begs a question, where did the room number signs go?) The pool is a delightful shade of green, and never quite the right temperature, be it winter or summer, it's always cold in there. So yes, this is a fine place to stay. You'll enjoy it. You'll probably be like me and come back again, and perhaps again. It's a reasonable room for a reasonable rate. But it could be perfect if the little things are looked after just as much as the big picture is. July 16, 2014
Rated 5.0 out of 5.0 by Super Hospitality I made a mistake while booking a non-refundable room. The Front desk staff were very understanding, and but the general manager of the hotel bent over backwards to correct my mistake. The stay was relaxing and totally enjoyable. The rooms are very clean and the breakfast staff were very friendly. July 15, 2014
Rated 4.0 out of 5.0 by Feel at Home I must thank your front desk staff for making me feel at home and a special thanks to Jessica, attention to detail was superb. July 15, 2014
Rated 5.0 out of 5.0 by Nice Hotel I enjoyed my stay here. The staff was very friendly and always spoke to me as I walked by. The location was great for me. The rooms are very comfortable. July 9, 2014
Rated 5.0 out of 5.0 by Comfortable, Quiet and a great location Comfortable, Quiet and a great location. Staff were very friendly and helpful also, July 8, 2014
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