Rated 4.4 out of 5 by 66
Rated 4.0 out of 5.0 by SaratogaTwo Nice place but can be noisy
We stay here often when visiting relatives and have found it to be consistently good. The only drawback is that the hotel is frequented by youth sports teams fairly often. Generally the staff assigns the groups to one wing. But, if you have the room over the swimming pool (215-217 area) be prepared for whooping and hollering transmitted well past 10 pm from the echo chamber below! Some fixtures in the bathroom are showing their age as well (drooping shower curtain rods) but the property overall is clean and quite comfortable and also in a good location. The staff are usually very friendly and helpful.
December 3, 2013
Rated 5.0 out of 5.0 by jccd01 clean, comfortable, great value
Came to the area for a wedding-two adults and two teenage boys. The room was clean and comfortable. The staff was excellent, going so far as to put us in a wing which was away from the hockey team of 8 year olds. When I forgot my cosmetics at home, the staff not only drew me a map of directions to Wal-Mart, the also told me what aisle to find cosmetics in.
The breakfast was wonderful. A great many choices, and an excellent staff, who kept the items well stocked, the service area clean and were pleasant to chat with. The pancake machine was a novelty that looks like a fax machine that puts out fresh little pancakes.
Would recommend this Holiday Inn Express.
November 3, 2013
Rated 2.0 out of 5.0 by GPRS1 Front Staff
The weekend staff was great and helpful. Monday morning, I had the worst experience ever with a desk staff. Traveled for 25 years and never had an experience like this. For that reason, I would never stay here again.
November 1, 2013
Rated 5.0 out of 5.0 by mabes Great stay. Highly recommend this Inn
Had a great stay at this Holiday Inn in Victor. Staff were great and professional. The room was comfortable and large for two people. King bed was comfy. Two ladies working the breakfast were very proficient and pleasant. We would recommend this Inn to anyone. Speedy check-in and check-out with very hospitable staff.
October 23, 2013
Rated 5.0 out of 5.0 by Katywilly Nice hotel stay
Staff was Very friendly
Room was comfortable and quiet.
One of the better HI Express
October 8, 2013
Rated 5.0 out of 5.0 by richlisa43 One Night Stay
The stay was very nice and relaxing, however breakfast was not very organized and there was no where to sit. The service staff seemed like they did not want to be there.
October 2, 2013
Rated 5.0 out of 5.0 by Tina45 very clean & comfortable
This hotel is very clean and easy to get to. Enjoyed our stay and would go there again if the need be. The only thing I would recommend is that they get a telephone book with white pages for home numbers. I needed to get in touch with my friend, went to the desk, no phone book available. Not all of us have a cell phone or computer.
October 2, 2013
Rated 5.0 out of 5.0 by AAZ3RD Better than expected!
We found this hotel much nicer than we expected. Our room was very spacious and clean upon arrival. The bed was very comfortable and there was a pillow selection in case you prefer firm or soft. The shades dimmed the room to almost pitch-black in the middle of the day. The air conditioner cooled the room down quickly and was not very loud.
Their website says there is a continental breakfast but we were very surprised to come downstairs to scrambled eggs, ham, sausage & biscuits and a pancake station. There was also plenty of juices, cereal and pastries.
Overall, I would definitely stay in the hotel the next time I gad to visit the Rochester/Victor area.
October 1, 2013
Rated 5.0 out of 5.0 by Budahhfly NICE!
Easy access location right off the interstate. Clean and updated hotel. Breakfast was a very nice spread including fresh fruit, eggs, biscuits, gravy, various breads, cereals etc. The front staff was very accommodating. The pool was large as well as the whirlpool. Overall an excellent value and experience!
October 1, 2013
Rated 5.0 out of 5.0 by usatoy47 Great Travel Stop
We travel from Ohio to Maine occasionally and this HIE was about midway.
The directions to the hotel from the Hotel confirmation are great, however the directions from our travel guide were very confusing.
This HIE is well run, clean, great breakfast choices and the beds were excellent. Nuff said!
September 24, 2013
Rated 4.0 out of 5.0 by aps5521 Comfortable bed and great service
This Holiday Inn Express was very nice, clean and quiet. My gf and I were here for a wedding and we had a very nice time. It's located right off the NYS Thruway at Exit 45 which could be a convenient location depending on what you are looking for.
September 5, 2013
Rated 5.0 out of 5.0 by Mikie52 Clean Rooms, Professional Staff
One of the cleanest Holiday Inn Expresses I have seen. No tobacco or other off smells in the hallways or rooms. Beds were super comfortable. Staff was courteous and responsive. Would recommend to my friends/family.
August 31, 2013
Rated 4.0 out of 5.0 by LV54 Clean & Comfortable
Other than the very loud guests in the next room my visit was good.
My room was clean, cool and comfortable. Free Wi-Fi was great.
Staff was very professional and kind. I would visit again if I am in the area.
August 28, 2013
Rated 2.0 out of 5.0 by GWG1945 Disappointing!
Check in not welcoming. Clerk while not unfriendly seemed very uninterested.
I requested a room near the front desk as my wife has some mobility issues. He said no without checking or offering an explanation. Our room was the second farthest from the desk, but he said we were "close to the end door" and we could park around the side. It was still a good walk to the room and a really long walk to breakfast - which was excellent. Hostess was great.
No fridge or micro in room.
Nothing offered to me as a Reward Member. Very poor performance by your desk clerk.
I will find another hotel on my next visit.
George G. Ottawa
August 23, 2013
Rated 5.0 out of 5.0 by UNH1976 Excellent customer Service! Awesome overall experience!
Upon arrival greeted with a smile and a sense of wanting to serve the customer. ALL of the service providers at the facility were genuinely interested in serving the needs of my wife and family. Always a friendly poisitive and "happy to serve" mentality and attitude. Breakfast was FREE everyday with a good selection of items for consideration. FREE access to on site computer. The bed was extremely comfortable ... better than most. Access in room to great TV with many channels, coffee maker, microwave and refrigerator along with other extras. We have stayed at this location the last 2 years and it has been quite an incredible positive experience. I would recommend Holiday Inn Express generally but would specificially recommend this location if you are in the area.
August 20, 2013
Rated 4.0 out of 5.0 by JDNF Nice hotel
Hotel was is in good shape, nice breakfast selection and courteous staff. Linens were a bit worse for wear and ready for replacement.
August 19, 2013
Rated 5.0 out of 5.0 by Roth Comfort
Very comfortable beds and very good for Handicapped guest.
August 16, 2013
Rated 5.0 out of 5.0 by Canada9 Great experience
Nice room, very good breakfast, friendly staff, convenient location, so handy having the fridge and microwave - would definitely stay here again
August 16, 2013
Rated 4.0 out of 5.0 by CNYMan Helpful and friendly staff
Would highly recommend to anyone needing a comfortable and clean hotel to stay in the Rochester area.
August 16, 2013
Rated 4.0 out of 5.0 by JFB33 Clean, Comfortable and Quiet Location
The Holiday Inn Express in Victor is a nice hotel. Location is great because you can walk to nearby restaurants and a very nice mall is only minutes away. Beds are comfy. Room is a bit dim for my taste as I have to do a lot of work when I travel. Staff is pleasant and rooms are always clean!
August 15, 2013
Rated 5.0 out of 5.0 by Canmomof2 Great stay
Great hotel, off the highway, close to our destination in Rochester. Decent breakfast. Clean room, comfortable bed.
August 13, 2013
Rated 4.0 out of 5.0 by 76patches relaxing
nice room and the staff was great HBO did not work
August 9, 2013
Rated 2.0 out of 5.0 by Susann70 Noisy and rude service
I stayed here for three nights in July 2013. I was disappointed to find only suites have fridges or microwaves. I have food allergies, so I usually carry food with me to hotels. They offered to put my cold items in their breakroom fridge, but I didn't trust someone wouldn't eat or drink them, so I refilled my cooler w/ ice every morning and every night.
The phones in my room didn't work, so two different people had to come and try to fix them, which only took about an hour.
The first morning I left, I said, "Good morning," and smiled at the two housekeepers in the hall. One smiled back and said, "Hi." The other shot me a dirty look and said nothing. I reported her to the front desk.
Sunday my internet access code didn't work, so I called the front desk to ask why. Turns out they change the code every Sunday, which is fine, but why don't they provide it to guests, say via an under the door slip like they do receipts, on Sat night? When I asked the front desk receptionist this, saying it just seems logical, she gave a heavy sigh and asked if there was anything else I needed. She didn't say she thought it was a good idea, or she'd share it with her manager. Maybe I'm oversensitive, but I found that very rude.
I can't eat any bread or cereal products they had at breakfast, but I can have eggs. I think they are powdered. They were awful. I only ate there once. When my husband and I stayed here three years ago, I remember he said the same thing about the eggs. I had hoped they'd improved. Not so much.
There was no recognition of my being IHG Reward Club Member.
I could hear the child in the room above me running back and forth constantly every evening I was there. That was annoying, but I guess you can't expect kids to sit quietly for hours.
I have family both north and south of Victor, so this is a good central location for me to stay, but I doubt I'd stay there again. Just not impressed.
August 3, 2013
Rated 5.0 out of 5.0 by Marigold101 No fridge!
One request: Please put mini fridges in all rooms. I cannot think of any hotel (comparable to Holiday Inn Express brand) I've stayed in in the U.S. in last 10 years or so that doesn't have one in the room. Other than that, no complaints.
August 3, 2013
Rated 4.0 out of 5.0 by Ruam Overall is good for stay
I think over is good for stay.
The only few comment is the updating on website after checked out, it should be more real time than current situation.
August 2, 2013
Rated 2.0 out of 5.0 by Gus888 Not a good place to stay
Upon entering the room the toilet was running. An employee
said he fixed the problem. He said that if the problem came
back to "just turn the water off under the toilet". After 3 flushes
the toilet began to run again and just before bed we shut the bathroom door to stop the noise in the sleeping room.
Upon receiving my checkout receipt I was charged $20.00
over my final charge. The lady at the front desk told me
that this represented a extra charge to cover possible telephone
usage and damage. She said I would receive
a credit on my Visa if these did not occur.. When I asked her
to give me her name, she was not too pleasant.
The sound insulation between rooms was not adequate, I could
hear the room next door talking on his hone.
July 29, 2013
Rated 5.0 out of 5.0 by ZZombie Great stay
Clean and comfy. Staff was very nice. Breakfast included I have stayed here before and will stay again. Just walking distance to a fast food rest. where you can grab a cocktail and walk back....... no driving needed......as the hotel does not offer a lounge. The pool area and workout area were clean as well.
July 22, 2013
Rated 5.0 out of 5.0 by Lubec Quick and efficient service
Arrived late after a drive from Maine in bad weather and backups. Everything was ready, speedy checkin, very efficient. Due to us just passing through we did not get a chance to use any of the amenities.
July 20, 2013
Rated 5.0 out of 5.0 by Travelallot33 Thank you staff!!
Great place for our location and the Rooms were very clean and the staff very Helpfull. Other Certain Holiday Inn hotels could learn from your example!! Thank you!!
July 19, 2013
Rated 5.0 out of 5.0 by Jazziejam93 Comfortable place to stay
Clean, quiet, plenty of parking, convenient to I-90, just a little pricey.
July 12, 2013