Rated 4.5 out of 5 by 91
Rated 5.0 out of 5.0 by WendyandCo Super Hospitality
I made a mistake while booking a non-refundable room. The Front desk staff were very understanding, and but the general manager of the hotel bent over backwards to correct my mistake. The stay was relaxing and totally enjoyable. The rooms are very clean and the breakfast staff were very friendly.
July 15, 2014
Rated 4.0 out of 5.0 by SchwabMeister Feel at Home
I must thank your front desk staff for making me feel at home and a special thanks to Jessica, attention to detail was superb.
July 15, 2014
Rated 5.0 out of 5.0 by Amber Ann Nice Hotel
I enjoyed my stay here. The staff was very friendly and always spoke to me as I walked by.
The location was great for me. The rooms are very comfortable.
July 9, 2014
Rated 5.0 out of 5.0 by Lesa Comfortable, Quiet and a great location
Comfortable, Quiet and a great location. Staff were very friendly and helpful also,
July 8, 2014
Rated 5.0 out of 5.0 by hoponit great stay
We had a great stay with quick check in
Room was clean with lots of hot water and great
The breakfast in morning was wonderful
July 3, 2014
Rated 4.0 out of 5.0 by Jim2243 Very nice room, but exceptionally expensive; business center down
The room was very nice, but pricey. The business center computer was not working properly and the front desk wasn't concerned about it.
If you are a business traveler, take your business to a hotel that enjoys the business community.
July 3, 2014
Rated 5.0 out of 5.0 by Kidsmom0 Excellent Hotel!
This is the 2nd time we've stayed here...The staff is very friendly/helpful, the rooms are immaculate, the beds are very comfortable, the breakfast area is very clean and organized with good food selections for our whole family, and the pool was a perfect temperature and didn't have that overpowering chemical/chlorine smell. The hotel is close to shopping and the expressway...a great place to stay when visiting in Rochester!
June 30, 2014
Rated 5.0 out of 5.0 by DelilahOlivia A top-notch hotel
We love the Holiday Inn Express in Victor! We have stayed there several times in the recent years and are always completely satisfied with our stay. The staff is very helpful. The pool is great. Breakfast is way more than continental, including an automatic pancake maker that our six year old loves. We were there last weekend for my husband's college graduation. We have a month old daughter, and it was an easy place to be with both of our children. I highly recommend this hotel. We couldn't ask for more at this price point.
June 12, 2014
Rated 5.0 out of 5.0 by TD-RC An Excellent Experience
We were very pleased with this hotel. We could not find a room available in Canandaigua and found Victor to be a wonderful alternative. It was about a 25 minute ride to and from CMAC. The staff at this hotel and the breakfast made our stay one to remember.
June 11, 2014
Rated 5.0 out of 5.0 by sixofus Attentive Staff
Great place to stay and very convenient. Our room had a problem with the A/C so they quickly moved us to another room.
June 9, 2014
Rated 1.0 out of 5.0 by I expected better Not impressed
We were given the handicapped suite which is located at the very back of the hotel, almost the farthest room from the front entrance and on the 2nd floor. It felt dirty and musty smelling. I'm sure it is not the most booked room and we didn't request it but it felt like it hadn't been freshened up for the whole winter. The key system wasn't working so we had to be escorted to our room every time we left the hotel which wouldn't have been bad except the person at the front desk tried to ignore you as much as possible! It was so obvious that he wasn't happy to have to let us in our room that we felt guilty going out for dinner and dreaded coming back because we knew the kind of reception we would get. I would suggest that maybe the staff understand that they were not the only ones inconvenienced by the card system problem. I felt trapped in our room! It felt so awful staying here that we didn't even try the breakfast. My husband actually loaded the car himself and I stayed in the room so we didn't have to ask anyone for assistance getting back in our room.
June 7, 2014
Rated 5.0 out of 5.0 by mig2 First visit and highly impressed
Excellent friendly staff. Worlds most comfortable bed, cleanest rooms and breakfast area with the best lodging coffee we ever experienced. Outstanding value for the price. We highly recommend this location.
June 4, 2014
Rated 4.0 out of 5.0 by Dak9454 Customer Service??
The hotel property was nice. Rooms were clean, spacious and in general very comfortable. My only complaint was the front desk staff. I stayed for 4 days and over that time frame walked by the front desk roughly 20 times. The only time I was even acknowledged was on the first day when I checked in. The other 19 times they failed to even look up from their computer or break away from their conversation with each other. The staff could benefit from some customer service training. All in all though I would stay here again, mostly because it is the nicest hotel in the area for the price.
June 2, 2014
Rated 5.0 out of 5.0 by ndj34 quiet - wonderful bed - clean room
This was a very nice hotel as we have come to expect with this chain. Very quiet and a restful night.
May 27, 2014
Rated 5.0 out of 5.0 by epapa2 NICE
Nice hotel, chiles close by. Only stayed one night. No exhaust fan in bathroom - not sure why hotels do away with those anymore.
May 3, 2014
Rated 5.0 out of 5.0 by Bank Examiner Well-run and friendly staff
This is a well-run hotel with exceptional staff. Jessica at the front desk is wonderful!
April 29, 2014
Rated 5.0 out of 5.0 by Kim2780 Always a nice stay
I'm not normally a person that writes reviews but I felt this hotel deserves the best. I stay almost weekly while on business and the people are always nice and remember me when I walk in the door. It's very comfortable, clean, reasonable, and a convenient location.
April 5, 2014
Rated 5.0 out of 5.0 by Tony 123 Great customer service
The front desk is always pleasant and helpful. Great team.
February 21, 2014
Rated 5.0 out of 5.0 by Scooby815 Great place in town to stay.
Love how quiet it is here. I have stayed several times and will continue to do so. I enjoyed the spa and pool again! Great for this time of year! Got dumped on with bad snow storm and maintenance was on top of clearing parking lot constantly!! Great job!
February 10, 2014
Rated 5.0 out of 5.0 by duckman Relaxing
Great as always.Friendly,helpfull staff. love the pool and, hot tub
January 15, 2014
Rated 5.0 out of 5.0 by Stef25 Loved the stay
Really enjoyed the ski and stay package. Great deal at a wonderful hotel with breakfast included! Enjoyed the hot tub and pool also. Close to downtown Victor and Eastview Mall and some great restaurants.
January 6, 2014
Rated 5.0 out of 5.0 by Suzie2 Excellent Hotel
Everything was perfect. Clean, new and well decorated. I will try to stay here again.
January 5, 2014
Rated 5.0 out of 5.0 by duckman Great end to a great day!
Christmas nite after fulfilling all the holiday stops! My son and I were delighted to hang out at hot tub and pool. Very relaxing,as Holidays,and vacations should be! Staff great ,although working holiday! They should be commended. Never have had a bad experience at any Holiday Inn Express.
December 29, 2013
Rated 4.0 out of 5.0 by jart52 jt early december
bed comfortable, clean room, attentive staff.
desk chair worn out, too low, doesn't sustain higher setting.
cookies at night are wonderful
December 20, 2013
Rated 3.0 out of 5.0 by Kevin6687 Fitness Center / Returning Member
Equipment was sub-par. Machines were older and didn't perform as other hotels equipment usually does. Very disappointed as the fitness center was used 2 days. With the other local hotels in the area, the next visit to the Victor NY area will be at a different hotel.
Not recognized as a returning HI member - notthing mentioned from the counter staff or a priority gift bag.
December 16, 2013
Rated 4.0 out of 5.0 by SaratogaTwo Nice place but can be noisy
We stay here often when visiting relatives and have found it to be consistently good. The only drawback is that the hotel is frequented by youth sports teams fairly often. Generally the staff assigns the groups to one wing. But, if you have the room over the swimming pool (215-217 area) be prepared for whooping and hollering transmitted well past 10 pm from the echo chamber below! Some fixtures in the bathroom are showing their age as well (drooping shower curtain rods) but the property overall is clean and quite comfortable and also in a good location. The staff are usually very friendly and helpful.
December 3, 2013
Rated 5.0 out of 5.0 by jccd01 clean, comfortable, great value
Came to the area for a wedding-two adults and two teenage boys. The room was clean and comfortable. The staff was excellent, going so far as to put us in a wing which was away from the hockey team of 8 year olds. When I forgot my cosmetics at home, the staff not only drew me a map of directions to Wal-Mart, the also told me what aisle to find cosmetics in.
The breakfast was wonderful. A great many choices, and an excellent staff, who kept the items well stocked, the service area clean and were pleasant to chat with. The pancake machine was a novelty that looks like a fax machine that puts out fresh little pancakes.
Would recommend this Holiday Inn Express.
November 3, 2013
Rated 2.0 out of 5.0 by GPRS1 Front Staff
The weekend staff was great and helpful. Monday morning, I had the worst experience ever with a desk staff. Traveled for 25 years and never had an experience like this. For that reason, I would never stay here again.
November 1, 2013
Rated 5.0 out of 5.0 by mabes Great stay. Highly recommend this Inn
Had a great stay at this Holiday Inn in Victor. Staff were great and professional. The room was comfortable and large for two people. King bed was comfy. Two ladies working the breakfast were very proficient and pleasant. We would recommend this Inn to anyone. Speedy check-in and check-out with very hospitable staff.
October 23, 2013
Rated 5.0 out of 5.0 by Katywilly Nice hotel stay
Staff was Very friendly
Room was comfortable and quiet.
One of the better HI Express
October 8, 2013