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Rated 4.5 out of 5 by 116 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and great service This Holiday Inn Express was very nice, clean and quiet. My gf and I were here for a wedding and we had a very nice time. It's located right off the NYS Thruway at Exit 45 which could be a convenient location depending on what you are looking for. September 5, 2013
Rated 5.0 out of 5.0 by Clean Rooms, Professional Staff One of the cleanest Holiday Inn Expresses I have seen. No tobacco or other off smells in the hallways or rooms. Beds were super comfortable. Staff was courteous and responsive. Would recommend to my friends/family. August 31, 2013
Rated 4.0 out of 5.0 by Clean & Comfortable Other than the very loud guests in the next room my visit was good. My room was clean, cool and comfortable. Free Wi-Fi was great. Staff was very professional and kind. I would visit again if I am in the area. August 28, 2013
Rated 2.0 out of 5.0 by Disappointing! Check in not welcoming. Clerk while not unfriendly seemed very uninterested. I requested a room near the front desk as my wife has some mobility issues. He said no without checking or offering an explanation. Our room was the second farthest from the desk, but he said we were "close to the end door" and we could park around the side. It was still a good walk to the room and a really long walk to breakfast - which was excellent. Hostess was great. No fridge or micro in room. Nothing offered to me as a Reward Member. Very poor performance by your desk clerk. I will find another hotel on my next visit. George G. Ottawa August 23, 2013
Rated 5.0 out of 5.0 by Excellent customer Service! Awesome overall experience! Upon arrival greeted with a smile and a sense of wanting to serve the customer. ALL of the service providers at the facility were genuinely interested in serving the needs of my wife and family. Always a friendly poisitive and "happy to serve" mentality and attitude. Breakfast was FREE everyday with a good selection of items for consideration. FREE access to on site computer. The bed was extremely comfortable ... better than most. Access in room to great TV with many channels, coffee maker, microwave and refrigerator along with other extras. We have stayed at this location the last 2 years and it has been quite an incredible positive experience. I would recommend Holiday Inn Express generally but would specificially recommend this location if you are in the area. August 20, 2013
Rated 4.0 out of 5.0 by Nice hotel Hotel was is in good shape, nice breakfast selection and courteous staff. Linens were a bit worse for wear and ready for replacement. August 19, 2013
Rated 5.0 out of 5.0 by Comfort Very comfortable beds and very good for Handicapped guest. August 16, 2013
Rated 5.0 out of 5.0 by Great experience Nice room, very good breakfast, friendly staff, convenient location, so handy having the fridge and microwave - would definitely stay here again August 16, 2013
Rated 4.0 out of 5.0 by Helpful and friendly staff Would highly recommend to anyone needing a comfortable and clean hotel to stay in the Rochester area. August 16, 2013
Rated 4.0 out of 5.0 by Clean, Comfortable and Quiet Location The Holiday Inn Express in Victor is a nice hotel. Location is great because you can walk to nearby restaurants and a very nice mall is only minutes away. Beds are comfy. Room is a bit dim for my taste as I have to do a lot of work when I travel. Staff is pleasant and rooms are always clean! August 15, 2013
Rated 5.0 out of 5.0 by Great stay Great hotel, off the highway, close to our destination in Rochester. Decent breakfast. Clean room, comfortable bed. August 13, 2013
Rated 4.0 out of 5.0 by relaxing nice room and the staff was great HBO did not work August 9, 2013
Rated 2.0 out of 5.0 by Noisy and rude service I stayed here for three nights in July 2013. I was disappointed to find only suites have fridges or microwaves. I have food allergies, so I usually carry food with me to hotels. They offered to put my cold items in their breakroom fridge, but I didn't trust someone wouldn't eat or drink them, so I refilled my cooler w/ ice every morning and every night. The phones in my room didn't work, so two different people had to come and try to fix them, which only took about an hour. The first morning I left, I said, "Good morning," and smiled at the two housekeepers in the hall. One smiled back and said, "Hi." The other shot me a dirty look and said nothing. I reported her to the front desk. Sunday my internet access code didn't work, so I called the front desk to ask why. Turns out they change the code every Sunday, which is fine, but why don't they provide it to guests, say via an under the door slip like they do receipts, on Sat night? When I asked the front desk receptionist this, saying it just seems logical, she gave a heavy sigh and asked if there was anything else I needed. She didn't say she thought it was a good idea, or she'd share it with her manager. Maybe I'm oversensitive, but I found that very rude. I can't eat any bread or cereal products they had at breakfast, but I can have eggs. I think they are powdered. They were awful. I only ate there once. When my husband and I stayed here three years ago, I remember he said the same thing about the eggs. I had hoped they'd improved. Not so much. There was no recognition of my being IHG Reward Club Member. I could hear the child in the room above me running back and forth constantly every evening I was there. That was annoying, but I guess you can't expect kids to sit quietly for hours. I have family both north and south of Victor, so this is a good central location for me to stay, but I doubt I'd stay there again. Just not impressed. August 3, 2013
Rated 5.0 out of 5.0 by No fridge! One request: Please put mini fridges in all rooms. I cannot think of any hotel (comparable to Holiday Inn Express brand) I've stayed in in the U.S. in last 10 years or so that doesn't have one in the room. Other than that, no complaints. August 3, 2013
Rated 4.0 out of 5.0 by Overall is good for stay I think over is good for stay. The only few comment is the updating on website after checked out, it should be more real time than current situation. August 2, 2013
Rated 2.0 out of 5.0 by Not a good place to stay Upon entering the room the toilet was running. An employee said he fixed the problem. He said that if the problem came back to "just turn the water off under the toilet". After 3 flushes the toilet began to run again and just before bed we shut the bathroom door to stop the noise in the sleeping room. Upon receiving my checkout receipt I was charged $20.00 over my final charge. The lady at the front desk told me that this represented a extra charge to cover possible telephone usage and damage. She said I would receive a credit on my Visa if these did not occur.. When I asked her to give me her name, she was not too pleasant. The sound insulation between rooms was not adequate, I could hear the room next door talking on his hone. July 29, 2013
Rated 5.0 out of 5.0 by Great stay Clean and comfy. Staff was very nice. Breakfast included I have stayed here before and will stay again. Just walking distance to a fast food rest. where you can grab a cocktail and walk back....... no driving the hotel does not offer a lounge. The pool area and workout area were clean as well. July 22, 2013
Rated 5.0 out of 5.0 by Quick and efficient service Arrived late after a drive from Maine in bad weather and backups. Everything was ready, speedy checkin, very efficient. Due to us just passing through we did not get a chance to use any of the amenities. July 20, 2013
Rated 5.0 out of 5.0 by Thank you staff!! Great place for our location and the Rooms were very clean and the staff very Helpfull. Other Certain Holiday Inn hotels could learn from your example!! Thank you!! July 19, 2013
Rated 5.0 out of 5.0 by Comfortable place to stay Clean, quiet, plenty of parking, convenient to I-90, just a little pricey. July 12, 2013
Rated 3.0 out of 5.0 by Nice place, good location, very loud hallways when trying to sleep My wife, daughter and I stayed at the HIE in Victor for 1 night. Our experience was somewhat mixed. The hotel is nicely situated and conveniently located. The staff was friendly and acknowledged our priority rewards status. The room was nice and met our expectations for cleanliness. Everything good up to that point. However, my wife and I both had interrupted sleep due to very loud door closings and ignorant guests that were talking loud in the hallway- both fairly late at night and then fairly early in the morning. Kids were also running rampant down the hallways. Part of the blame lies on the fact that the room doors are not well aligned- requiring a hard pull or push to fully close. Our door was like this. There was no way to close it 'softly.' As for the loud guests, we can't hold that against the hotel or the staff. That is just common decency- which some people unfortunately lack. Breakfast in the morning was absolutely crazy. Not nearly large enough for the amount of people who were down there. Many people holding food with nowhere to go. Also, it seemed that every time we stepped outside the lobby to get to our vehicle, we walked into a cloud of second hand smoke. We do have plans to return. We do hope the next time we will have a better experience. July 12, 2013
Rated 5.0 out of 5.0 by Enjoyed my stay One of the best stays I have had in a while. I was very impress with the hotel and staff. July 12, 2013
Rated 5.0 out of 5.0 by Nice Hotel & Staff My stay was for one night and everything was great. The staff was very friendly and the room was very clean. The pool temperature was absolutely perfect. The continental breakfast was good. I would definitely stay at this Holiday Inn Express again. July 11, 2013
Rated 5.0 out of 5.0 by Great service! We stay at this HIE at least twice a year & have for 3 years now - and have never been disappointed. The staff is always polite, helpful, friendly - the rooms are always clean - and the breakfast buffet is always plentiful & fresh. It's wonderful knowing we can depend on this location to be a great place to stay, time after time! June 16, 2013
Rated 5.0 out of 5.0 by great hotel This hotel was an excellent choice for me. i was working outside of Rochester, so this location allowed me to stay out of the main city traffic. The hotel staff were friendly. The hotel layout was good, all rooms are only a short walk from the lobby. The room was very nice, i have stayed at several other HIE's where you could tell the hotel just wasn't as good of quality. This is one i would recommend, and will stay again when business returns me to the area. May 29, 2013
Rated 3.0 out of 5.0 by Stay in Victor Our room was way down the hallway; if you stay, ask for a room nearer to the front of the property! The maid staff was very nice and friendly; I have to say, not ONE person at the front desk ever looked up at us when we would come in/out. It would be nice to be greeted when you walk in; we stay at MANY Holiday Inn Express locations and that is the first time we have not been greeted during our whole stay! At the end of our stay, i decided to say goodbye first, and then the gentleman responded, but really, they should be the ones who greet you coming and going. It would be nice! It was a clean place, breakfasts were good; but other than breakfast, the door to the eating location would always be closed so I did not feel like I could go in and get a cup of coffee to go (as opposed to making it in our room) as I have done in other Holiday Inn Expresses. Didn't even try to see if the door was open, it just wasn't "inviting"! I would not stay at this specific location again. Maids were the friendliest there! May 27, 2013
Rated 4.0 out of 5.0 by Very positive experience Thank you for the service. We had a long drive that day and we were able to relax and have a nice breakfast the following day. We had some car concerns and the chev. Dealer in Victor was very good to work with. It was a positive experience. Thank you!!! May 24, 2013
Rated 5.0 out of 5.0 by Nice hotel! This is a very nice hotel. The staff was super, the room was clean and comfortable. Great breakfast, one of the best I have had at a hotel in a long time. The pool was warm and clean and the hot tub was hot as it should be. This will be my choice when staying in this area. Thank you!. May 19, 2013
Rated 5.0 out of 5.0 by North Country roamers This is our favorite place to stay---anywhere! These people are super in every way: friendly, helpful, accommodating, and go out of their way many times to "be nice!" The facilities are excellent and clean. The pool is the drawing card for amenities. Recommend this stay to anyone. Say "Hi" to Jesse, Bob and Mark, particularly! May 2, 2013
Rated 5.0 out of 5.0 by Great location & very nice room. The hotel is located near a number of things & all the main roads. The room was very spacious & the staff was quite nice. April 25, 2013
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