Rated 4.4 out of 5 by 64
Rated 5.0 out of 5.0 See You Again
Stayed for 3 nites. Place was a bit hard to find from Eastern Ave. Got a nice, quiet, clean, conmortable upstairs rear room as requested. All was nicely quiet until the last nite/morning when adjacent room partied with guests and kids until almost 1 AM. I was about to call front desk at that time, but they finally stopped. And their kids ran the hallways since their arrival.
TV kept cutting out/freezing and I had to unplug it each time to correct it. That's OK, but a less flexible person could not have done so. The fridge wasn't that cold & water could have been a bit hotter.
It would have been great if more flyers/pamphlets would have been provided touting local attractions & restaurants. There was a great antique car show/concert right across the street one night, but I didn't know about it & caught just the very end of it only by accident. A one page map of the city also would have been helpful. Opted for a 3rd nite, cleared it in person with front desk, but upon arrival back into room after 11AM, was locked out and had to go thru the front desk again.
I guess I've posted alot of negativity...........didn't really mean to as it was nice & I would return there. I got the early check-in that I requested and really needed.The staff was verrrry helpful & polite. ( One in particular, possibly head of housekeeping/breakfasts......wish I had got her name). I thought the breakfast(s) were great and plentiful. The room had a nice view of the pond..........and the pool was inviting. Washer & dryer, ironing capabilities, DVD , hairdryer and plenty of linens were a plus.........and the room smelled fresh. See you again.
July 30, 2013
Rated 5.0 out of 5.0 by Traveller285 Comfy room and great price
This hotel is only a few months old and is a great place to stay. It's convenient to shopping. Staff is friendly and helpful.
July 26, 2013
Rated 5.0 out of 5.0 by krt10 Helpful staff
The front desk staff was very helpful, they made us feel welcomed and comfortable.
July 23, 2013
Rated 5.0 out of 5.0 by Greatskate Everything Great!!
Beautiful, new property. Very clean. Awesome lobby! Gorgeous rooms! Breakfast is great! Staff wonderful!
July 22, 2013
Rated 5.0 out of 5.0 by RCFlyer Friendly People, Clean Rooms
This was an interesting stay for a bus load of people touring wine country, I can't say if it was a good value for the dollar as the stay was included in the trip, (That is a little disappointing as a Priority Club Member, you don't get points for group trips)
After our first night, I placed a tip on the bed as we left for the day (I have done this many times before in Holiday Inn's as well as other hotels) When we returned for the night, the tip was on the dresser with a note from housekeeping saying they weren't sure if it was a tip or if we dropped the money on the bed. How Honest can you get!!!!
I'd stay here again.
July 19, 2013
Rated 4.0 out of 5.0 by VAND14 room was a good size
The only negative I had was KIDS running in the hallway and noise from KIDS in the lobby in the evening
July 17, 2013
Rated 2.0 out of 5.0 by knkn expected more from this new hotel
Disappointed in this new hotel in this lovely town.
The bed was comfortable....but I usually do not sleep with plastic under the sheets! The toilet did not work for two days. The elevator needed to be cleaned and vacuumed. The breakfast was adequate. It was difficult to get a rest in the daytime due to the noise in the hallways from other quests.
July 14, 2013
Rated 4.0 out of 5.0 by Jim10 Friendly staff
We stayed from 7/2 - 4/13. Overall the room was comfortable. When we arrived the room was about 60 degrees. We had to turn on the heat to take the chill off the sheets, etc. There was dust in the corners and a few pretzels on the carpet. The breakfast was adequate but the pancake machine was broken and the only fruit choice was an orange. It is a nice motel and with a little more attention to detail it could be a great one.
July 9, 2013
Rated 5.0 out of 5.0 by FW4444 Great place to stay.
We stayed at this hotel on July 1 and we were impressed with everything offered. We really liked that a DVD player was in the room so that we could play our own movies, a nice touch. Over all our stay from service to comfort was A1.
July 8, 2013
Rated 4.0 out of 5.0 by pianolady Quiet location & great pool
We enjoyed our stay, the young fellow at the desk was exceptionally polite & fun. We enjoyed the pool & the room was very clean.
A few negatives: the outside side door latch was almost unhinged so we reported that to the front desk. If the screws came out all the way, the building would of not been secure.
Also, so sorry to say, but although the bed was very comfortable, someone before us must of had a dog on the bed & every time I put my head on the pillow, unfortunately I smelled a dog odor. The sheets & pillow cases were all clean, but there definitely had been a dog in that bed at some time. So sorry to complain, but felt we needed to say something. We did not say anything about this to the front desk, as it was kind of embarrassing. Also the entrance to the hotel is very difficult to find off the main road, as it does not have its own entrance. It could use better markings, especially the road that says, "Private use only" which at first made us think we were trespassing on a private road. We would of had a very hard time finding it at night.
July 6, 2013
Rated 5.0 out of 5.0 by mongo9 comfortable bed great service :)
really enjoyed our stay! room was very nice bed was great bathroom clean:) only two minor issues and i do mean minor found cleaning supplies on floor next to bed(febreeze and another bottle). and pancake machine at breakfast was giving fits;)but we will definatly use this hotel agian:)
July 2, 2013
Rated 5.0 out of 5.0 by Robert555 Nice new hotel! Very clean and comfortable!
Stayed here for a rocket launch and was very impressed with hotel and surrounding area! Everything was great! and truly loved it! Staff very helpful and morning breakfast attendant on the ball! What a great place can't wait to come back!
June 28, 2013
Rated 5.0 out of 5.0 by Yogibeare Great Stay!
I have been traveling to the Manchester area for the past two years to see my son and have been staying in this hotel since it opened up. It is clean, the staff is courteous and they go way out of their way to get you the information you need to get local information no matter how hard they have to work to get it. I would recommend this hotel to anyone especially if cleanliness is important to you and professionalism and just great people! Because we recently had to stay for over a month in the hotel, we considered staying at less expensive locations but after visiting those locations we realized what a great deal and great location we had!
They just added a patio with really nice patio furniture near the pond out back... relaxing and clean!
June 24, 2013
Rated 4.0 out of 5.0 by Witzma Very nice place to stay
A bit difficult to find but well worth the experience. Very comfortable rooms with all the necessary conveniences.
June 22, 2013
Rated 5.0 out of 5.0 by Lovetraveling A very nice hotel
We were very impressed with this hotel - new, clean, nicely decorated in interesting reds and grays.
The staff were friendly and extremely helpful with recommending restaurants and things to do in the area.
June 10, 2013
Rated 5.0 out of 5.0 by andy1232 loved it
great room, good food and the staff went over the top to make us feel welcome. Wish you had a jacuzzi but i will be back, we loved it.
May 31, 2013
Rated 1.0 out of 5.0 by IslandPeople Poorly trained staff & nothing worked in the room
We drove about twenty minutes off our route to stay at this hotel. When we arrived, we had to wait about 15 minutes to check-in while the desk clerk took several phone calls. We were not acknowledged as Priority Club members, Platinum or otherwise. The room was of sufficient size and nicely decorated, but the TV opposite the bed did not work. Several of the lamps also did not function. The bathroom fan was so noisy we could not use it. Breakfast was served between 6:00am and 9:00am. When arrived at about 8:15am, several of the breakfast items were depleted. It took a trip to the front desk to have the food replenished. Even then the orange juice dispenser kept blinking empty but nothing was done about it. Every guest wanting orange juice received a glass of funny colored water that was dumped. Not a good experience. Certainly not a Hotel we would recommend. We have always counted on the consistency of the Holiday Inn Express hotels. We were let-down with this one. Wasted our points on this one!
May 31, 2013
Rated 5.0 out of 5.0 by 2FROMVA Friendly new hotel in finger lakes
Booked two rooms on a busy weekend and had great experience. Rooms were modern and spacious. Kudos to the desk staff who answered a couple of calls in preparation of stay and throughout stay and checkout.
Great location with shopping and recreation nearby.
Will be back.
May 24, 2013
Rated 4.0 out of 5.0 by DCSG0880 Get to breakfast early or miss out! Nice Modern Rooms though
The rooms are nice and clean and brand new which is always a plus. If you have a room on the back side of the building you have a nice view of the ponds and such - its quite pretty. The rooms could be a little bit more spacious though.
A number times I went for breakfast between 7:30 and 8:00 they were out of everything, no eggs, no bacon, very few breads left, they didn't even have any coffee! I waited around for a solid 15 minutes before I had to go and ended up grabbing some fast food on my way out.
May 8, 2013
Rated 5.0 out of 5.0 by JTinUtah Nice and New
Check was quick and easy. When we got to the room the TV didn't work, which seemed odd for a new hotel. They quickly changed us to a second room and we had the same problem. They said they needed to change us to a third room. Finally the TV worked. We figured it was just some "kinks" that needed to be worked out as a new hotel. The staff was quick to attend to us and I was grateful. Finally, they called us in our room to let us know they would discount our room because of the problems. We were pleasantly surprised but I thought it was great customer service. I would stay here again, without question. Great room, service and of course you gotta love the cinnamon rolls!
March 15, 2013
Rated 5.0 out of 5.0 by vegov excellent accomodations. A must stay!
Brand new hotel. Only a few months old. Nice from the outside and the inside. Well lit hallways. Very clean rooms and the staff was very courteous.
The next time I come skiing, I will definitely stay here.
March 4, 2013
Rated 5.0 out of 5.0 by ET14424 Great Stay
Everyone was helpful and friendly, breakfast was. Nice also
February 25, 2013
Rated 5.0 out of 5.0 by Suz51 Great People and Accomodations
We stayed at the Holiday Inn Express in Canandaigua while visiting our college age daughter over Christmas. We arrived on Christmas day! The staff were all very pleasant and cheerful and very helpful.
During the snow storm on the 26th the staff were more than helpful, they also made sure that all our needs were met. The night staff had to deal with about 16 inches of snow and kept the areas near the cars shoveled. Coffee was always hot and available.
The General Mananger arrived the following morning after a 2 hour drive and made sure that breakfast was extended for families that had to stay overnight due to road conditions during the storm (hence arriving late in the nigt).
The food was hot, good and everyone was cheerful!
The rooms were spotless at all times!
I will personally stay there again, when I am visiting my daughter. Thank you to the staff, you made our Christmas visit a bit easier and less stressful!
January 3, 2013
Rated 5.0 out of 5.0 by bbaker2897 Fresh and brand new! Close to skiing.
We are a family of 4 and regular skiers at Bristol Mountain. We will be making this Holiday Inn our regular stop. Canandaigua is a pretty town, but it has never had a whole lot of choice of hotels. This is a nice addition to Canandaigua and is conveniently located to skiing, shopping and restaurants. The hotel staff were very friendly and the rooms were clean and very comfortable.
January 1, 2013
Rated 5.0 out of 5.0 by Traveler6229 Great New Hotel
thank you for the great stay. The info on the near by lakes was nice
December 11, 2012
Rated 5.0 out of 5.0 by bwheck Great location- glad to see this one built here
Everything was great! Staff noticed my car lights were on and notified me- saved me a dead battery. Pool temp was perfect- first time in years I wanted to go in the pool because it was warm enough.
December 11, 2012