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Rated 4.2 out of 5 by 97 reviewers.
Rated 2.0 out of 5.0 by Staff bad service By my work, I need to travel a lot, so I have been in many hotels around the country, many of them has been Holiday Inn chain, but this is the first time that the desk staff gave me very bad service, they didn´t care even that I´m Platinum Guest. I arrived early because my traveling schedule and they didn´t want to give me my room without extra cost because the time, they had my room available but wanted extra cost because the check in is suppossed to be until 3 pm, but I will not wait for staff service for all the morning and let my work activities behind, I was only asking for my room and take a shower and keep going with my activities. I was just one day and booked one single day... but they weren´t able to give my my room at morning until 3 pm, not without extra charge. I will not sped extra charge (half day they said) just for 2 or 3 hours, I will not gift my money,... who will? I repeat... this is the first time that I receive this can of service... bad behavior and no any interest on propossed any solution for a regular customer... even for Platinum Membership Rewards Guest... January 19, 2015
Rated 5.0 out of 5.0 by COMO EN CASA Habitaciones limpias y muy cómodas. Tuve un olvido de cosas personales y el gerente del hotel se comunicó a mi casa para avisarme de ello y no tuve ningún problema en que me las devolvieran; el personal del hotel actuó con honestidad y principios de valor a que si alguien llega a tener un olvido, tengan la seguridad que serán avisados. January 19, 2015
Rated 5.0 out of 5.0 by Cama cómoda y servicio excelente Les sugiero mejorar la temperatura del agua de la alberca. Para los adultos está bien, pero a los niños no les favorece. Lo demás, todo bien. January 2, 2015
Rated 5.0 out of 5.0 by Comodidad y satisfacción garantizada, excelente servicio A pesar de estarse realizando una construcción en un terreno aledaño, este hotel mantiene un ambiente propicio para el descanso, además de que Villahermosa es una ciudad limpia y tranquila. January 2, 2015
Rated 3.0 out of 5.0 by MUCHAS AREAS DE OPORTUNIDAD INTERNET MUY DEFICIENTE, CALENTADOR DE AGUA DEFICIENTE, SEÑAL DE CABLE DEFICIENTE, SIN RECONOCIMIENTO COMO MIEMBRO IHG January 1, 2015
Rated 5.0 out of 5.0 by De los mejores Express Siempre los Express son basicos, no es el caso aca, es increible December 30, 2014
Rated 5.0 out of 5.0 by Almoadas y Toallas Lo unico comentario que es un punto de mejora, es la calidad de las toallas y las almoadas. Las toallas estaban viejas, en mal estado, deshilandose y duras, el ultimo dia si me pusieron unas toallas de mejor calidad pero en general las toallas grandes estuvieron en mal estado. Las almoadas en lo persona no me gustan ya que no son firmes. Por todo lo demás mi estancia fue excelente December 29, 2014
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