Rated 3.6 out of 5 by 32
Rated 5.0 out of 5.0 by Susan46227 Great place
We were passing through Vincennes and wanted a good place to stay. We found it! Everything was excellent, with the exception of the breakfast and it was average. Not bad, just the standard run-of-the-mill fare. I will stay here again when business takes me this way.
November 2, 2013
Rated 5.0 out of 5.0 by Jason1300 Stay for Wedding
We chose this location due to its proximity to Olney IL. The hotel was nice and clean but the location near a very busy railroad track is less than desireable. The morning breakfast area was well picked over by 9am and had not been refilled quickly. Overal stay was nice and check out was easy.
October 30, 2013
Rated 2.0 out of 5.0 by Bstl1326 Disappointing stay
My work requires me to travel >95% of the time, so I spend a lot of nights in hotels. I visited this property a few weeks ago. Check in didn't go well and the experience went down hill from there. Front desk staff were rude & disinterested during check in. I was not greeted as a Platinum member and my profile preferences were not honored. I requested a first floor room near an exit...I was told there were no first floor rooms available and was given a second floor room in the middle of the hotel, even though I made my reservations weeks in advance. Front desk staff were more interested in social media on her iPad than in helping the guest. Breakfast was mediocre and housekeeping was fair. I will make every effort to secure reservations at another property in the future.
October 25, 2013
Rated 2.0 out of 5.0 by accessorized replace the beds!
We had a lovely room that was clean and comfortable......except for the beds. And after all, isn't that why we usually stay in a hotel....to get a good night's sleep? We had a lovely suite for the price of a regular king room, as advertised on the hotel website. The room had 2 double beds and thank goodness it did. Both beds sunk in the middle. If we would have slept in the same bed, we would have rolled together. Both beds were atrocious. Replace the beds and I would give all excellent ratings to this hotel.
October 16, 2013
Rated 2.0 out of 5.0 by Mamadubbs Paid too much for an uncomfortable bed
Due to a family emergency, I had to make reservations on the fly via the Internet. The reservation process was easy and I was quoted a rate of $146 per night which I thought was a bit high for a Holiday Inn Express. However since it was homecoming weekend, all other decent hotels were booked. Upon arrival, I was given a higher rate of $159. When I questioned this, I was told it was due to having 4 people in the room (which I had indicated online when making the reservation). Having almost lost my father, I had no energy to argue. The room itself was large enough (2 bed suite) and I was grateful to have a fridge, microwave and sink. The sitting area had a nice couch, table and 2 chairs. Unfortunately the bed was horrible! After only 1 night, I had a knot in my shoulder from having to hang onto the side to keep from falling into the middle of a clearly worn out mattress. The 2nd night we rotated the mattress since it is not the type that can be flipped. It didn't help. I've been home for 3 days now since our 3 night stay and my shoulder is still sore. The bathroom stunk like urine, the toilet didn't flush well, and the shower had no water pressure. At breakfast, the juice machine disbursed mostly water, the eggs were disgusting and there were little to no healthy food choices. Upon check out I was charged $169 for 2 of the 3 nights. I understand weekend rates are higher but this was never disclosed on either the online reservation site or when we checked in. I have never left a bad review for anything in my life, but this was just an awful experience during what was already an awful situation. If this were a cheap hotel, I would expect what we got, but we ended up paying way too much for what we received.
October 9, 2013
Rated 4.0 out of 5.0 by grumpy027 Caring For Our Needs
The room was very comfortable and the staff did everything to correct the problem we had with the housekeeping. We had a very good breakfast, but needs alittle more variety of sugar-free items.
September 27, 2013
Rated 3.0 out of 5.0 by grumpy027 Housekeeping and shower
The maid didn't clean the room the first night we stayed. The front desk claimed that we requested no service, which we didn't.
The diverter valve on the shower is pretty much broken. It sends some water to the shower head but most still goes into the tub. The tub drain plug is broken. Had to just take it out to get the tub to drain.
No USA Today papers available like there used to be.
Ask for a room in the front of the hotel unless you want to listen to Lowe's trucks being unload all hours of the night.
September 26, 2013
Rated 5.0 out of 5.0 by Joy53 Excellent breakfast and great room.
The room we had was very clean and the furniture was very nice. The beds were extremely comfortable. The food that was available for breakfast was hot and very good. We will definitely be staying here again. Our daughter and her friend really enjoyed the pool and the staff was very accommodating especially since this particular weekend was family weekend at Vincennes University and they had several families and their college kids staying here.
September 26, 2013