Rated 4.1 out of 5 by 53
Rated 3.0 out of 5.0 by JJAX Poor start, great finish
It was early evening when we got to the property. We were the only ones in the lobby, but were not greeted. I approached the front desk in silence and broke the silence myself by stating I had a reservation and gave my name. The girl behind the desk rifled through some files and found mine. She said "initial here and here and sign here" followed by "Here's your keys". Two days later my wife's key failed to open the door and she went down to resolve the problem. The girl in the lobby #not the same as when we checked in# was talking with a friend. Again, without a word, this girl took the key from my wife and went behind the desk. Presently, she returned and handed the key to my wife without so much as a word - not even "Sorry for your inconvenience". The following morning we spoke with the Manager, Denise and informed her that her staff, while not directly rude, avoided some opportunities to extend politeness. We also told her of the noisy AC unit in our room and that, if possible we would like to have a fridge and micro. Denise was having issues of her own. She was training someone on his first day, which taxes both time and energy. Additionally, among other things, it was quite hot and humid in her work space. Denise could have used these reasons as excuses to be short, but she sat with us and listened. When we had finished speaking, she immediately went to personally inspect a room she intended to trade with ours. She was so interested in assuring our comfort, she saw to the issue personally. From that point, we had a very enjoyable stay. We have no way of knowing how she addressed the staff issues #and it’s none of our business# but we are certain Denise will always do the best for her guests and for her business in the future.
July 22, 2014
Rated 5.0 out of 5.0 by stingbean Comfortable place to stay
I thought it was a little expensive for the area. Nothing to do in Vinta but the lake.
July 9, 2014
Rated 2.0 out of 5.0 by Frnkie Front office staffing
The front office staffing was not too concern with with all the flys in the lounge. They were more concern about checking people in and not about all the flys. Even the room had flys. There are better way to prevent flys besides having Flys squatters.
July 6, 2014
Rated 5.0 out of 5.0 by Family Reunion visitor Comfortable, clean rooms--quiet
We stayed one night for a family reunion. This room worked perfectly for our family of four. Wish the price was a little lower though.
June 29, 2014
Rated 5.0 out of 5.0 by Jenni68 Excellent accommodations!
First rate excellent accommodations. Best breakfast anywhere with yummy super delicious cinnamon rolls!
June 25, 2014
Rated 5.0 out of 5.0 by barryt909 Very clean and comfortable
Arrived was checked in with no problems, was met by a very friendly staff. Stay was great and the breakfast was the best part.
June 24, 2014
Rated 5.0 out of 5.0 by sh5225 Great Hotel!
Very nice staff, nice rooms and just an overall great experience.
June 24, 2014
Rated 5.0 out of 5.0 by bzrg1234 Great Staff and Great Breakfast
The hotel rooms were very clean, staff was friendly and the breakfast was excellent.
June 24, 2014