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Rated 4.2 out of 5 by 308 reviewers.
Rated 2.0 out of 5.0 by disappointing stay Just stayed overnight during a long car trip, did not take advantage of the beachfront location. HI Express is one of my two preferred hotel chains for value, but this stay was disappointing compared to many other HI Express stays. Deadbolt didn't work. Shower stream was very poor (probably from using a head with way too many nozzles for the water pressure). Coffee maker had to be partly assembled. Air conditioning was too loud. Toilet bowl was not high enough (you don't want the details). The front desk person at check-in was nice, but the person at the desk in the early morning actually scowled at me. Overall, it wasn't a horrible stay, but it didn't live up to my expectations for this chain, and it wasn't a good value for money paid. September 18, 2014
Rated 4.0 out of 5.0 by Comfortable bed and pillows zzzzzzz. Friendly Employees My overall stay was relaxing. I suggest that a microwave be put in the room(on top of the fridge perhaps). The eggs didn't taste good, there was no fruit. The cookies were delicious.oceanview was great too. The pool was too small and the jaccuzzi didn't work, had to call the engineer to start it. September 17, 2014
Rated 5.0 out of 5.0 by Great stay.......... Only stayed for 1 night to attend a wedding, but I must say as soon as we walked in the room you noticed how clean the bathroom September 17, 2014
Rated 5.0 out of 5.0 by Staff and Location We had a wonderful weekend! Jasmine at the front desk was exceptional. What was nice was being told something would happen and having it actually happen. We arrived early. She promised when the room was ready, she would call. And hour and a half later, she called! Seems small, but it is almost always the small things that matter. Location... so convenient to the best things on the boardwalk. Shops, restaurants, beach activities.... We will be back :) September 17, 2014
Rated 2.0 out of 5.0 by Front Desk, Etc. The front desk Associate when we checked in had one of the worst attitudes that I have ever seen at a Crestline or any other property. She was not accomodating and lacked customer service. Then, the phone in the room did not work the entire time that we were there, even though it was brought to the front desk's attention. Latoya was a little better the next day, but not knowledgeable at all. There was a cleaning lady, I think that her name was Shelby, that was very pleasant however. The pool area was not clean and we had to request towels for the room. It's sad to say, but I guess the best thing about the stay was the Continental Breakfast! The parking was also awful!! September 17, 2014
Rated 5.0 out of 5.0 by Great room and view and breakfast bar We enjoyed our oceanfront stay. The room was nice and the breakfast bar was this best i have ever seen. September 17, 2014
Rated 5.0 out of 5.0 by Clean rooms and comfortable Was a great stayed clean rooms my family really loved the room and the pool September 17, 2014
Rated 4.0 out of 5.0 by Great location Good location right on the beach, nice, clean, well run hotel. We had torrential rain whilst visiting which resulted in rain coming through balcony doors, staff happy to look into it for us. Pool and jucuzzi excellent especially when weather is bad. Staff friendly. September 13, 2014
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