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Rated 4.2 out of 5 by 341 reviewers.
Rated 4.0 out of 5.0 by VA Beach Business Trip I am a HI Rewards member and normally stay at HI Express. I do not think the level of cleanliness was on par with previous visits at other locations. Not bad, but not great. October 27, 2014
Rated 4.0 out of 5.0 by Beautiful view of ocean Everything was great except there had been no dusting done on coffee maker and some of the other surfaces. The mattresses caused all of us to have back pain in the AM. Otherwise, the room was clean, as was the bathroom. The balcony and view were wonderful. The breakfast offerings were very good. October 23, 2014
Rated 5.0 out of 5.0 by Soccer Tournament Stay Lots of kids, but overall a good experience. The staff was attentive and accommodated my requests. My only concern is that I was not greeted as a platinum member. Not sure what good is platinum without any perks. You have to spend tens of thousands of dollars to qualify, so I was a bit disappointed. One of the managers did offer me free waters for my room after I asked. I just did not like the fact that I had to ask in the first place. The staff did a great job for the number of people there for the tournament. Parking was a disaster, but what can you do? October 23, 2014
Rated 5.0 out of 5.0 by Anniversary Week-end Get Away Wonderful 46th Wedding Anniversary Week-end Getaway: Such a lovely stress free week-end:very nice clean rooms w\ all amenities, beautiful ocean view, terrific staff attendance, a nice breakfast w/ variety to satisfy all. Special Mention to Hotel Staff Member Zack for giving extra attention to our special anniversary day! So appreciated & heart felt! October 23, 2014
Rated 4.0 out of 5.0 by Nice rooms and grounds w/ good service Can't beat the view with the oceanfront rooms and the landscaping is very nice too. Great location for kids with access to the boardwalk, restaurants, putt-putt golf, etc. October 23, 2014
Rated 5.0 out of 5.0 by Great place to stay Thank for you supporting military personnel. Greeted me as a rewards member. Breakfast, wifi, and rooms are all great! Directly behind the hotel are the horseback riding on the beach which is a must to-do activity! Be back soon! October 22, 2014
Rated 1.0 out of 5.0 by Poor service, outdated rooms When I walked into the hotel, the two young woman working at the front counter didn't even look up to say hello. I stood for about a minute before one said that the other would help me in a minute. That was the start. I wasn't greeted as a priority club member and had to ask if I was going to get bonus points for my check-in. The room was clean but so outdated. The carpeting was green and the drapes orange - right out of the Brady Bunch. There was very little pressure in the shower and the water wasn't hot enough, plus I could tell when somebody in another room flushed their toilet as the water pressure in the shower would drop. Even the toilet paper holder pulled right out of the wall. The air conditioner in the room rattled and made a lot of noise. On the first floor, the hallway to the pool (and to the stairs) was blocked with carts for housekeeping and other trash. On the plus side, the beds were comfortable, the room was clean and the breakfast was the usual. However, I'd rather stay at a hotel where they appreciate my business. If I come back to Virginia Beach, I won't stay at this hotel. October 21, 2014
Rated 5.0 out of 5.0 by great location would like to see dinner served. Starbucks in hotel would be great also. October 20, 2014
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