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Rated 4.3 out of 5 by 497 reviewers.
Rated 5.0 out of 5.0 by Great Hotel This is a wonderful hotel. The staff went above and beyond to make my stay wonderful. The room was clean and as expected. Parking is tight but you can't beat the location to the beach and boardwalk. July 31, 2015
Rated 3.0 out of 5.0 by Less than perfect Arrived and checked in went to room but it hadn"t been cleaned. Had to wait in a friends room. I didn't feel the room was very clean. Staff was friendly but seemed rushed. Breakfast was ok but same every day but it was free. . Patio doors didn't work well in the rooms. TV reception was fuzzy.Nice oceanfront view and the outside veranda was nice for sitting in the evenings. Elevators backed up a lot. strange smell in hallway like seuage one evening. It was ok but disappointed overall. stayed 2 yrs ago and it was good the only problem was they ran out of towels. Nice hotel but some TLC! July 28, 2015
Rated 5.0 out of 5.0 by Great staff and excellent location This hotel is located at the VA beach oceanfront. A great sunrise view in the Morning. Staff was great and very helpful in every aspect. Can't ask for anything else. July 27, 2015
Rated 5.0 out of 5.0 by Great Place, Great Service, and Great View My wife and I celebrated our 10 year anniversary here a few days ago. We absolutely loved it! The staff was very welcoming. We cannot say enough about the manager, Zach. He made us feel right at home and offered great suggestions about restaurants and fun things to do. We were so impressed with his professionalism and kindness. Hands down the best manager we have encountered! The hotel was everything we had pictured with the oceanfront room. We were steps away from the beach with a picture-perfect view of miles of warm sand, breathtaking water that was a perfect temperature, and restaurants and activities to fill a day. We enjoyed sitting out on our balcony at night and listening to the calming ocean waves, but we could meander a few hotels down and experience a great night life with music, dancing, and cocktails. On Tuesdays and Thursdays the hotel has oysters and beer for a great price right out on the covered patio. Couldn’t ask for more! Most of our days were spent along the beach, but we did venture out to the Military Aviation Museum about 30 minutes away in a quiet part of town. The drive was beautiful and the private collection was amazing to see up close. All in all, this was a great vacation and one we will always treasure as it marked a special milestone in our marriage. Holiday Inn Express helped to make these memories through their personable staff and beautiful setting. We can’t wait to return! July 27, 2015
Rated 4.0 out of 5.0 by Not what I expected This hotel was not what I expected for the price. The parking was horrible, and the room was dirty. The bathtub was black and half of the finish had been worn off. The slider out to the balcony was impossible to open and close. The positives are that it is a great location, on the beach and within walking distance of restaurants and other things to do. July 27, 2015
Rated 5.0 out of 5.0 by fabulous vacation! My husband and I absolutely loved this hotel! The rooms were very clean and well appointed. The view from the balcony was awesome and was a great location, right on the broadwalk and walking distance to restaurants and shopping needs. The hotel staff were super friendly. We plan to come back for sure! July 27, 2015
Rated 2.0 out of 5.0 by Messed up from the start I wasted my Rewards Points here for vacation. I wrote a review a couple days ago and it disappeared. I arrived early and called the hotel. They said to come on in and pre-register, so I did that at 1142. They said that they would call me when the room was available. I liked that idea a lot. 4 pm came and I still hadn't received the phone call so I went to the front desk and asked if I could check in now because that was regular check in time. They asked me to wait 10 more minutes and well that 10 minutes turned into 25 minutes. To top it off there was a dog in room 301 that woke us a couple of times and this wasn't a pet friendly hotel. I can assure you that I will never stay at this hotel again. I have never had a bad experience with HIE until this visit. July 26, 2015
Rated 3.0 out of 5.0 by Room repairs On the second day I told front desk the door to terrace does not lock or fully close, next to impossible to open and close. The room gets hot since the door is slightly open. They wrote it down and over the next two days no one from maintenance stopped by to check it out. Basically, paid for a oceanfront room where I could not use the terrace. The elevators are extremely, sometimes five minutes to get it to stop on my floor after button pushed. Big bins of towels or supplies always parked in front of elevator doors on third floor. July 26, 2015
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