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Rated 4.2 out of 5 by 231 reviewers.
Rated 1.0 out of 5.0 by Breakfast was the only good thing about this hotel. Room was not as spacious as shown in the photos of the hotel. People at the front desk was rude and didn't even greet us upon arrival. I had to literally walk up to one of them to tell them we were checking in. I guess looking down on their computer screens was more important. Parking at the hotel was not what I expected. You aren't told till you get there that the lot in front of the hotel doesn't have enough space for all it's guests. So there are two other lots that you have to resort to parking which was a pain since I had little ones with me. The pool was very small...very disappointing! The air conditioning unit in our room made noise every time the air kicked on. The layout of the room had the beds on the side where the cold air blew. So I could feel the cold air all night long. Maintenance was suppose to come fix it, yet the noise was still there. Our room was never cleaned on our first day there. We had to call at 7 pm that night and the girl at the front desk even hung up on me half way through our conversation. How rude! On the following three days, housekeeping came, but they came around 10 am. That had never happened to me before at a hotel. The lady knocked on our door while we were still getting ready. We had to ask her to come back later. This stay was the worst hotel experience I've ever had with Holiday Inn hotels. I would not recommend this hotel to anyone. July 27, 2014
Rated 5.0 out of 5.0 by Awesome front desk staff The hotel wasn't in the best shape but the customer service was superb and made all the difference. This will def be my normal hotel for VA beach trips! July 23, 2014
Rated 5.0 out of 5.0 by Wonderful getaway I had a unique requirement in that I was taking 4 kids to the beach for a quick 2 night getaway and needed a suite. Holiday Inn Express and Suites Va beach had the perfect suite available that fit our needs perfectly. The staff was awesome and very friendly, the room was very clean and comfortable, we could walk to lunch/dinner and entertainment and the beach was very easily accessible. We had a wonderful and memorable trip and would definitely stay at this hotel in the future. Highly recommend. July 23, 2014
Rated 4.0 out of 5.0 by Great location Was worried as va beach strip is a high traffic area. However, staff and room was good. Not a luxury room but quite nice for va beach trip. Staff was excellent. This is a great location on the strip- in an area that is a nicer part of the beach. July 23, 2014
Rated 5.0 out of 5.0 by Best Friends My best friend, my daughter and her best friend, stayed at this hotel for 5 days and we had a wonderful time. You can see the beach from your room. The staff is friendly and helpful. I would recommend this hotel, and we plan on going back there again. The hotel was clean and easy to get too. It would have been nice to have a microwave in the room. July 22, 2014
Rated 5.0 out of 5.0 by Grieving Family Recieves Kindness Just lost my wife to breast cancer, the children and myself having a difficult time without her in our lives. Needed to get away, what a blessing the staff and facility played in giving us some brightness in our day. The children were able to find some joy and I was able to have some peace. The staff was so compassionate and helped take our minds of our loss during this time. We were upgraded to a suite and had a view of the ocean and God's wonderful creation...We will always treasure the memories!....God Bless! July 18, 2014
Rated 5.0 out of 5.0 by Great 4th of July Stay Very attentive and friendly front desk staff. Great Free Breakfast in the morning with huge selection. Very comfortable beds, clean rooms and clean bathrooms. Awesome Ocean Views! Overall it was a fantastic stay for my Family and me. July 17, 2014
Rated 4.0 out of 5.0 by Can't beat the view We stayed here for almost a week. The room was clean when we arrived. Parking in the main hotel lot was often full, but the overflow lot is really only 1 block away. You have to cross Atlantic and Pacific Ave to get there. It isn't a big deal, and wasn't a bad walk. The view of the beach from the 6th story balcony was great. The door did a good job of blocking out beach noise when closed. The hotel only has 1 washer/dryer serving all guests, so if you need to do laundry, plan on being up early or late. Breakfast could have used more variety. It was ok, but we quickly tired of it. There are some restaurants very close, but they are expensive for a large family. July 16, 2014
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