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Rated 4.2 out of 5 by 263 reviewers.
Rated 5.0 out of 5.0 by Wonderful view from room. We loved the ocean front view. Staff of the motel was very courteous and friendly and helpful.. Appreciated the refreigater in room. Pillows were good. Negative mattress much to soft. Parking was not the best. August 12, 2014
Rated 5.0 out of 5.0 by Amazing Sunrise Views Overall Excellent Experience - Balcony Views Priceless, Walking Distance to Everything, A Great Stay :) Negatives: Indoor Pool is Small, Limited Parked, Rooms Could Be Cleaner August 12, 2014
Rated 3.0 out of 5.0 by Towels hard to come by Linens are not delivered to the hotel until late in the afternoon, making replenishing used towels difficult, esepecially considering the beachfront location. August 11, 2014
Rated 5.0 out of 5.0 by Great Family Vacation! Enjoyed our beach vacation! This was our second visit to this hotel, having stayed here a couple years back. Great location and wonderful views of the beach... stayed in a suite, and appreciated its comfort and roominess. Staff was friendly and responsive to our questions/requests. The free breakfast had several good options to choose from, although it did tend to get crowded around 8am. Parking in the front of the hotel was a bit tight, but the offsite parking about a block away was a short one minute walk. Overall really enjoyed our stay! August 11, 2014
Rated 4.0 out of 5.0 by Great Customer Service My family and I stayed at the Holiday Inn Express while on vacation. The customer service was excellent. Everyone was friendly, pleasant and willing to assist. They had breakfast available each morning, which was average. The indoor pool was nice as well. My only concern, was after the second or third day, we should have had our bed linens changed. August 10, 2014
Rated 4.0 out of 5.0 by Recent Stay We always stay at Holiday Inns and Holiday Inn Express. This was not our best experience. Location, room, linens, breakfast, etc were all great. Disappointment was that hotel did not seem to be staffed to handle the full occupancy status of hotel. Staff were all very pleasant and individually very helpful - - but just not enough to handle the load. August 10, 2014
Rated 5.0 out of 5.0 by Relaxing Ocean Summer Getaway Spot I have stayed at this hotel four different times for summer getaways to Virginia Beach. The things that keep me coming back to this hotel would be the cleanliness of the rooms, the breakfast buffet, and the location of the hotel. It is so very relaxing to be able to look out over the ocean from the balcony of your hotel room. I was very impressed with the cleanliness of the room. I am very picky and did not find any fault with the condition of our room. I can't imagine how difficult it must be for the housekeeping to keep up with all the sand and the sheer volume of visitors constantly checking in and out of this hotel. The last thing that keeps me coming back to this hotel would be the delicious variety of breakfast goodies. The great food variety helps you get your day started off correctly. Overall, this hotel is a great fit for a getaway to Virginia Beach. August 9, 2014
Rated 5.0 out of 5.0 by Birthday Getaway I stayed at this hotel for a birthday getaway. It was very relaxing. Just what I needed. I was given a late check out, which I used every minute of it, and they didn't have a problem with it at all. Would definitely recommend. August 9, 2014
Rated 3.0 out of 5.0 by Need more services You should provide more services for Platinum members. August 6, 2014
Rated 5.0 out of 5.0 by Great beach hotel Great location to Virginia beach. Very clean and well kept. The parking was frustrating on our first night. When we left for dinner and came back we had to park in the alternate parking lot around the block. Didn't like that are car was not in front of the hotel. Felt the alternate parking lot was in a unsafe area. Advie is to not leave once you get a spot in the main lot, is what we did the 2nd night. That was the only disappointment of our stay. August 5, 2014
Rated 4.0 out of 5.0 by Missed being acknowledged as a priority club member I have stayed here a few times. My last visit started out with the very personable guest services check in with Starr. Not so much hospitality with this last check in. I am always greeted as a priority club member, but not this time. Sorry, but this is important to me! The person who checked me in was all business. I didn't even bother to get her name. The rest of my overnight stay I was greeted by very friendly staff. It made up for my check in. I will stay again... August 5, 2014
Rated 3.0 out of 5.0 by July 27-August 2, 2014 When we first entered the room, the first thing I had to do was take a towel from the bathroom and clean the month's worth of dust that was on the lamp shades between the beds, the floor lamp and the desk lamp. After that I had to get rid of the two big spider webs and spiders that were hanging in the corners from the ceiling of the rooms by the slidding doors. Throughout the week, our bathroom was only cleaned properly the one time our usual cleaner was not in that day (Tuesday, July 29, 2014). August 5, 2014
Rated 1.0 out of 5.0 by Hotel services There was no parking at the facility. It was very inconvenient to get to and park and load and unload vehicle. The cost of the room did not reflect the service normally used to at Holiday Inn Express. Would Not stay there again. August 5, 2014
Rated 5.0 out of 5.0 by Great Hotel Great hotel, everyone that worked at the hotel was very professional and easy to deal with. August 4, 2014
Rated 5.0 out of 5.0 by Fun Family Vacation I spent a week at this hotel with my two young children and we had a great time. The staff was friendly and helpful. The kids loved the breakfast bar. The overall quality of the hotel was good compared to other beachfront hotels in the area. The hotel isn't as updated and the pool isn't as nice as other Holiday Inn Express hotels that we have visited in other areas, but overall it was a good experience. August 3, 2014
Rated 2.0 out of 5.0 by Disappointing Visited this property with family for annual trip to beach. Had previously stayed at this property few years ago and wasn't impressed, but wanted to give benefit. Floor in lobby, elevators and halls are dirty, did not have towels in room upon check-in at 7:00 pm. Had to call to get towels, and then were provided only 2 sets, even though I was traveling with 4 people total in the group. Had to request towels several other days while at property as well. Rooms showing signs of wear, carpet pulling from walls, shower did not drain very well. Nothing I hate more than taking a shower and having the water not drain out. Would not recommend this property, much nicer properties from IHG in the area. August 2, 2014
Rated 3.0 out of 5.0 by My stay Hotel location is great. Room is clean. Room size is normal for king size bed. Refrigerator in my room is not working. I called front desk to check and got fix. Front parking lot is small however additional parking lots are available outside the property. I parked outside the property. Swimming pool is small. July 31, 2014
Rated 3.0 out of 5.0 by Staff was accommodating We stayed in a suite and the air conditioning wasn't working. We ended up being assigned a new room on day 2 of our stay but had to pack up all of belongings which stunk. Overall, I thought the cleanliness of the building wasn't great. The hallways, elevators, and even the rooms weren't exceptionally clean. I'm sure it's hard to keep the place clean with the sand constantly coming in from the beach, but the hotel could use to hire some more cleaning staff. I will say the staff we dealt with was very professional. July 31, 2014
Rated 5.0 out of 5.0 by Nice Value Nice breakfasts each day. Workout gym need another elliptical, but ocean view was really pretty from there. July 31, 2014
Rated 4.0 out of 5.0 by Will visit again both for hotel and Atlantic ocean Love the stay, liked the ocean view, liked the king size bed and liked the morning breakfast with so many choices. Loved it! July 30, 2014
Rated 5.0 out of 5.0 by Excellent breakfast buffet! The breakfast buffet included each morning really makes this hotel quite a value. You have such a wide variety that there is always something for everyone. The hotel we stayed at had either bacon or sausage each morning, pancakes, 4 cereals choices, bagels, 3 muffin choices, eggs, yogurt, toast, warm cinnamon rolls with icing, oatmeal, and juices of all kinds among other things. It was fantastic and well worth the money! July 29, 2014
Rated 5.0 out of 5.0 by Simply Amazing Between the great staff, beautiful location and awesome room, I couldnt have asked for a better stay. It was perfect for our road trip, and wasnt too was totally worth every dollar July 28, 2014
Rated 5.0 out of 5.0 by Excellent...again! This is our 11th year at this property and it has yet to be a disappointment! We will be back for 2015! This hotel has it all: excellent service, a terrific view of the ocean, and only a few yards from the sand. The staff are amazing and always friendly and helpful! NOW, to those who have posted negative comments...1) this is a beach hotel...and since it is on the beach there will be sand. 2) The hotel offers a free breakfast that is nourishing and delicious. If you come down a few minutes before the dining room closes, yes, there will be a line. 3) On the parking, yes, it's tight, but there is parking and again it is free. As a frequent traveler I stay in a lot of hotels each year. I have also stayed in a lot of beach hotels. All said, if you are looking for a great time, location, and amazing service...and you are realistic in your expectations, you will LOVE THIS PLACE! However, if you are critical, looking for every nit to pick, then you will NOT like it. As for me, I LOVE IT! July 28, 2014
Rated 1.0 out of 5.0 by Breakfast was the only good thing about this hotel. Room was not as spacious as shown in the photos of the hotel. People at the front desk was rude and didn't even greet us upon arrival. I had to literally walk up to one of them to tell them we were checking in. I guess looking down on their computer screens was more important. Parking at the hotel was not what I expected. You aren't told till you get there that the lot in front of the hotel doesn't have enough space for all it's guests. So there are two other lots that you have to resort to parking which was a pain since I had little ones with me. The pool was very small...very disappointing! The air conditioning unit in our room made noise every time the air kicked on. The layout of the room had the beds on the side where the cold air blew. So I could feel the cold air all night long. Maintenance was suppose to come fix it, yet the noise was still there. Our room was never cleaned on our first day there. We had to call at 7 pm that night and the girl at the front desk even hung up on me half way through our conversation. How rude! On the following three days, housekeeping came, but they came around 10 am. That had never happened to me before at a hotel. The lady knocked on our door while we were still getting ready. We had to ask her to come back later. This stay was the worst hotel experience I've ever had with Holiday Inn hotels. I would not recommend this hotel to anyone. July 27, 2014
Rated 5.0 out of 5.0 by Awesome front desk staff The hotel wasn't in the best shape but the customer service was superb and made all the difference. This will def be my normal hotel for VA beach trips! July 23, 2014
Rated 5.0 out of 5.0 by Wonderful getaway I had a unique requirement in that I was taking 4 kids to the beach for a quick 2 night getaway and needed a suite. Holiday Inn Express and Suites Va beach had the perfect suite available that fit our needs perfectly. The staff was awesome and very friendly, the room was very clean and comfortable, we could walk to lunch/dinner and entertainment and the beach was very easily accessible. We had a wonderful and memorable trip and would definitely stay at this hotel in the future. Highly recommend. July 23, 2014
Rated 4.0 out of 5.0 by Great location Was worried as va beach strip is a high traffic area. However, staff and room was good. Not a luxury room but quite nice for va beach trip. Staff was excellent. This is a great location on the strip- in an area that is a nicer part of the beach. July 23, 2014
Rated 5.0 out of 5.0 by Best Friends My best friend, my daughter and her best friend, stayed at this hotel for 5 days and we had a wonderful time. You can see the beach from your room. The staff is friendly and helpful. I would recommend this hotel, and we plan on going back there again. The hotel was clean and easy to get too. It would have been nice to have a microwave in the room. July 22, 2014
Rated 5.0 out of 5.0 by Grieving Family Recieves Kindness Just lost my wife to breast cancer, the children and myself having a difficult time without her in our lives. Needed to get away, what a blessing the staff and facility played in giving us some brightness in our day. The children were able to find some joy and I was able to have some peace. The staff was so compassionate and helped take our minds of our loss during this time. We were upgraded to a suite and had a view of the ocean and God's wonderful creation...We will always treasure the memories!....God Bless! July 18, 2014
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