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Rated 4.2 out of 5 by 301 reviewers.
Rated 5.0 out of 5.0 by Overall Experience Everything was perfect. Arrival was @ 1pm, we were called at 2pm that our room was ready. We were lucky enough to get a parking spot right in the front parking lot. The car stayed in that spot the entire visit. Friendly Staff, delicious breakfast, clean and comfortable rooms. We will be back for sure. August 14, 2014
Rated 5.0 out of 5.0 by Great place Great place to relax, I love ocean front Will be back again August 14, 2014
Rated 5.0 out of 5.0 by Parking Not enough Parking otherwise great stay. Staff was great and very helpful. August 14, 2014
Rated 5.0 out of 5.0 by Parking parking was the only bad part of the weekend. I had to park 2 blocks away and walk back in the dark . the staff at check in was nice but did not give information about the hotel or recognize that I was a member. August 14, 2014
Rated 4.0 out of 5.0 by Great Virginia Beach location, great sleeping to the sounds of the waves! nice hotel I enjoyed our trip at a nice hotel. We had great beach weather! The sound of the ocean at night was extraordinary. It was like a front row seat with G-D. I just loved it. The price was reasonable for an oceanfront room with a 10th floor balcony. The beach was clean. Hot tub was great. The hotel was great with ocean front giant movie for all on one particular night. We missed the fireworks on Wednesday and Sunday nights. I recommend the food away from the ocean area for the best meals. The hotel was great as were most of the staff. You will enjoy it. The only downside was the continental breakfast. The cinnamon rolls were fabulous! The eggs and ham were horrible though. I don't think they were real eggs? I can't just live on rolls, bread and cereal. But everything else was great! Thank you Holiday Inn Express! August 13, 2014
Rated 5.0 out of 5.0 by Great My Family and I booked a day trip to Va Beach, and I used IHG Reward Points for the room. This hotel was Fantastic. The entire staff was very friendly and helpful with all of my needs. August 13, 2014
Rated 4.0 out of 5.0 by Comfortable rooms, great location My husband and I took my parents to VA Beach for a quick, end of summer getaway. The room amenities, inclusions, and location of the HI Express contributed to a very good trip. We loved the two super-comfortable queen beds with excellent quality pillows and bedding, oceanfront balcony, refrigerator, hot breakfast, good coffee, and internet included, all in a desirable location on the boardwalk near quality dining and entertainment. The staff was friendly and accommodating and the public areas of the hotel comprised a safe and inviting environment. Parking, unfortunately, is always challenging in VA Beach. The hotel has one small lot in front with two nearby satellite lots. Never during our four night stay were we able to secure a space at the hotel. It was no problem at all for my husband and I to walk to and from the satellite lots (and the need to park away from the hotel should not deter most people - VA Beach Boardwalk parking is limited in general) but it would have been a tremendous challenge to anyone for whom walking poses a problem; the several accessible parking spaces in front of the hotel were continuously occupied during our stay. I would recommend speaking with the front desk directly to discuss accessible parking options before booking. Lastly, I do recommend requesting a room on a higher floor to avoid some of the boardwalk noise. August 13, 2014
Rated 5.0 out of 5.0 by Ocean view Great place to stay in VA Beach. Kids loved it. !!!!!!!!!!!!!!!!!! August 13, 2014
Rated 5.0 out of 5.0 by Wonderful view from room. We loved the ocean front view. Staff of the motel was very courteous and friendly and helpful.. Appreciated the refreigater in room. Pillows were good. Negative mattress much to soft. Parking was not the best. August 12, 2014
Rated 5.0 out of 5.0 by Amazing Sunrise Views Overall Excellent Experience - Balcony Views Priceless, Walking Distance to Everything, A Great Stay :) Negatives: Indoor Pool is Small, Limited Parked, Rooms Could Be Cleaner August 12, 2014
Rated 3.0 out of 5.0 by Towels hard to come by Linens are not delivered to the hotel until late in the afternoon, making replenishing used towels difficult, esepecially considering the beachfront location. August 11, 2014
Rated 5.0 out of 5.0 by Great Family Vacation! Enjoyed our beach vacation! This was our second visit to this hotel, having stayed here a couple years back. Great location and wonderful views of the beach... stayed in a suite, and appreciated its comfort and roominess. Staff was friendly and responsive to our questions/requests. The free breakfast had several good options to choose from, although it did tend to get crowded around 8am. Parking in the front of the hotel was a bit tight, but the offsite parking about a block away was a short one minute walk. Overall really enjoyed our stay! August 11, 2014
Rated 4.0 out of 5.0 by Great Customer Service My family and I stayed at the Holiday Inn Express while on vacation. The customer service was excellent. Everyone was friendly, pleasant and willing to assist. They had breakfast available each morning, which was average. The indoor pool was nice as well. My only concern, was after the second or third day, we should have had our bed linens changed. August 10, 2014
Rated 4.0 out of 5.0 by Recent Stay We always stay at Holiday Inns and Holiday Inn Express. This was not our best experience. Location, room, linens, breakfast, etc were all great. Disappointment was that hotel did not seem to be staffed to handle the full occupancy status of hotel. Staff were all very pleasant and individually very helpful - - but just not enough to handle the load. August 10, 2014
Rated 5.0 out of 5.0 by Relaxing Ocean Summer Getaway Spot I have stayed at this hotel four different times for summer getaways to Virginia Beach. The things that keep me coming back to this hotel would be the cleanliness of the rooms, the breakfast buffet, and the location of the hotel. It is so very relaxing to be able to look out over the ocean from the balcony of your hotel room. I was very impressed with the cleanliness of the room. I am very picky and did not find any fault with the condition of our room. I can't imagine how difficult it must be for the housekeeping to keep up with all the sand and the sheer volume of visitors constantly checking in and out of this hotel. The last thing that keeps me coming back to this hotel would be the delicious variety of breakfast goodies. The great food variety helps you get your day started off correctly. Overall, this hotel is a great fit for a getaway to Virginia Beach. August 9, 2014
Rated 5.0 out of 5.0 by Birthday Getaway I stayed at this hotel for a birthday getaway. It was very relaxing. Just what I needed. I was given a late check out, which I used every minute of it, and they didn't have a problem with it at all. Would definitely recommend. August 9, 2014
Rated 3.0 out of 5.0 by Need more services You should provide more services for Platinum members. August 6, 2014
Rated 5.0 out of 5.0 by Great beach hotel Great location to Virginia beach. Very clean and well kept. The parking was frustrating on our first night. When we left for dinner and came back we had to park in the alternate parking lot around the block. Didn't like that are car was not in front of the hotel. Felt the alternate parking lot was in a unsafe area. Advie is to not leave once you get a spot in the main lot, is what we did the 2nd night. That was the only disappointment of our stay. August 5, 2014
Rated 4.0 out of 5.0 by Missed being acknowledged as a priority club member I have stayed here a few times. My last visit started out with the very personable guest services check in with Starr. Not so much hospitality with this last check in. I am always greeted as a priority club member, but not this time. Sorry, but this is important to me! The person who checked me in was all business. I didn't even bother to get her name. The rest of my overnight stay I was greeted by very friendly staff. It made up for my check in. I will stay again... August 5, 2014
Rated 3.0 out of 5.0 by July 27-August 2, 2014 When we first entered the room, the first thing I had to do was take a towel from the bathroom and clean the month's worth of dust that was on the lamp shades between the beds, the floor lamp and the desk lamp. After that I had to get rid of the two big spider webs and spiders that were hanging in the corners from the ceiling of the rooms by the slidding doors. Throughout the week, our bathroom was only cleaned properly the one time our usual cleaner was not in that day (Tuesday, July 29, 2014). August 5, 2014
Rated 1.0 out of 5.0 by Hotel services There was no parking at the facility. It was very inconvenient to get to and park and load and unload vehicle. The cost of the room did not reflect the service normally used to at Holiday Inn Express. Would Not stay there again. August 5, 2014
Rated 5.0 out of 5.0 by Great Hotel Great hotel, everyone that worked at the hotel was very professional and easy to deal with. August 4, 2014
Rated 5.0 out of 5.0 by Fun Family Vacation I spent a week at this hotel with my two young children and we had a great time. The staff was friendly and helpful. The kids loved the breakfast bar. The overall quality of the hotel was good compared to other beachfront hotels in the area. The hotel isn't as updated and the pool isn't as nice as other Holiday Inn Express hotels that we have visited in other areas, but overall it was a good experience. August 3, 2014
Rated 2.0 out of 5.0 by Disappointing Visited this property with family for annual trip to beach. Had previously stayed at this property few years ago and wasn't impressed, but wanted to give benefit. Floor in lobby, elevators and halls are dirty, did not have towels in room upon check-in at 7:00 pm. Had to call to get towels, and then were provided only 2 sets, even though I was traveling with 4 people total in the group. Had to request towels several other days while at property as well. Rooms showing signs of wear, carpet pulling from walls, shower did not drain very well. Nothing I hate more than taking a shower and having the water not drain out. Would not recommend this property, much nicer properties from IHG in the area. August 2, 2014
Rated 3.0 out of 5.0 by My stay Hotel location is great. Room is clean. Room size is normal for king size bed. Refrigerator in my room is not working. I called front desk to check and got fix. Front parking lot is small however additional parking lots are available outside the property. I parked outside the property. Swimming pool is small. July 31, 2014
Rated 3.0 out of 5.0 by Staff was accommodating We stayed in a suite and the air conditioning wasn't working. We ended up being assigned a new room on day 2 of our stay but had to pack up all of belongings which stunk. Overall, I thought the cleanliness of the building wasn't great. The hallways, elevators, and even the rooms weren't exceptionally clean. I'm sure it's hard to keep the place clean with the sand constantly coming in from the beach, but the hotel could use to hire some more cleaning staff. I will say the staff we dealt with was very professional. July 31, 2014
Rated 5.0 out of 5.0 by Nice Value Nice breakfasts each day. Workout gym need another elliptical, but ocean view was really pretty from there. July 31, 2014
Rated 4.0 out of 5.0 by Will visit again both for hotel and Atlantic ocean Love the stay, liked the ocean view, liked the king size bed and liked the morning breakfast with so many choices. Loved it! July 30, 2014
Rated 5.0 out of 5.0 by Excellent breakfast buffet! The breakfast buffet included each morning really makes this hotel quite a value. You have such a wide variety that there is always something for everyone. The hotel we stayed at had either bacon or sausage each morning, pancakes, 4 cereals choices, bagels, 3 muffin choices, eggs, yogurt, toast, warm cinnamon rolls with icing, oatmeal, and juices of all kinds among other things. It was fantastic and well worth the money! July 29, 2014
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