Rated 4.2 out of 5 by 161
Rated 1.0 out of 5.0 by Disgusted1952 Vacation
This hotel was dirty. When we arrived at our room there were crumbs on the sink. The bathroom was dirty. The air conditioning did not work to cool the room. The sliding glass door was corroded and they were extremely hard to open. Maintenance told us the air conditioning was inadequate for the room. The front desk personnel did not greet us and never referred to the fact that we were platinum club members. The housekeeping staff were the only bright spot to this vacation. They could not do enough for us. I was very disappointed in this Holiday Inn Express. There were only two elevators for a hotel with nine floors. This was another inconvenience.
July 28, 2013
Rated 5.0 out of 5.0 by Stella1623 Great place to stay!
We are very pleased with our stay at Holiday Inn Express in Virginia Beach. The hotel is nice. Great location. Good price. What impressed me the most is exceptionally helpful, professional, friendly, nice staff. They really do care about their customers and try to make your stay as enjoyable as possible. You feel welcomed there and any problem or inconvenience ( or request) that might appear is solved quickly and professionally. Excellent job! Thank you very much! I recommend this hotel to my friends and family.
July 28, 2013
Rated 4.0 out of 5.0 by ChrisDennis Loved Our Stay!
We stayed in a suite and the views from both sides of our room were fantastic. We could view the beachfront/ocean off our balcony on one side and the boardwalk on the other. We were pleasantly surprised by the accommodations and would definitely stay at this property again!
July 27, 2013
Rated 5.0 out of 5.0 by akw007runner FIRST CLASS PLACE
This was my third stay here and as always they take care of me! Great location, Great rates, Great staff, & if you are an IHG rewards member they give you added perks!
July 26, 2013
Rated 4.0 out of 5.0 by DCVistor Beach Vacation
Great location right on the boardwalk and beach. The free breakfast need a lot of improvement. The room was clean and the furnishings were newer. All the rooms face the ocean with a balcony which is great. The down side is, the sun in the morning beats on the widows and glass door driving the temperature in the room way up. The air conditioner can not keep up making the room extremely hot and uncomfortable. Overall this is a nice place to stay and would recommend it to others.
July 26, 2013
Rated 5.0 out of 5.0 by EOConnor Great Service and plenty of room!
Our family had a wonderful time. The room was clean and the convenience to the beach was fabulous. Also, breakfast was a great start to our day! Great place at a great price.
July 26, 2013
Rated 4.0 out of 5.0 by jenfos Friendly staff
The HHI Express had a very friendly staff. The breakfast crew was efficient and friendly. I stayed in the hotel for 33 nights as I was working in Va. Beach for five weeks. I did have an issue with using a debit card for incidentals and having a large amount charged two times. The biggest complaint was housekeeping. I had issues on several occasions getting my sheets changed, and getting a broken coffee maker replaced. In the end they got the coffee maker and after having a few discussions with management sheets got changed after 10 days.
July 25, 2013
Rated 4.0 out of 5.0 by Beachvisit13 Great Staff
The staff was very friendly and helpful. Always kind and had a smile on their face.
July 23, 2013
Rated 5.0 out of 5.0 by EBIII Beautiful Experience
I usually stat at HIE. And this time, they didnt disappoint me. Another perfect stay. Nice staff and room. Only problem is parking after 6 pm. Make sure you dont leave your parking space after 6 pm.
July 21, 2013
Rated 3.0 out of 5.0 by mldd needs upgrade
Booked this hotel cause of relation to being on beach. That was the only good part. Hotel needs up grade. No restaurant no bar.
The first 3 days of vacation one of two elevators did not work
and the one that did was SLOW. Had to walk up and down 4 flights, sorry for the people on the 10th floor. Stairway was dirty and grimy walking up and down, The staff was nice and the breakfast good, but I expected so much more from a Holiday Inn.
July 17, 2013
Rated 5.0 out of 5.0 by AlliePat Excellent!
A bit pricey but all beach locations are! Excellent location, clean rooms & public areas, cheerful welcoming decor, good beds, great hot breakfast with big window views of the beach, nice outdoor covered beach-view patio off the breakfast area, friendly staff. Dining table in suite was wobbly, & one of two elevators was out of order for a couple days, but so glad we came. Kids loved it, had a great time. Look forward to coming again!
July 17, 2013
Rated 5.0 out of 5.0 by Buffalo16 Virginia Beach HIE
The hotel and location is great. The staff was very helpful. Again, there was no recognition of my IHG Reward Club membership. This is a problem at most of the hotels. The hotel was full and housekeeping seemed overwhelmed. Our room was not fully cleaned on two different days.
July 13, 2013
Rated 5.0 out of 5.0 by J2D2 Oceanfront Balcony, Enough Said
The design of this hotel is great, as everyone gets their ocean view. We were stopping over on our way back from NYC using some reward points. Even with using points, we were given top floor and were even able to get a suite. Highly recommend the suite, very spacious and fantastic views of the ocean and boardwalk. Staff was great with Reward Club Member recognition, which I go in expecting, but also recognized our military service, which we greatly respect their support. Not our first trip to Virginia Beach, but our first at this hotel, which will now be our favorite accommodation next time we are in town.
July 11, 2013
Rated 5.0 out of 5.0 by msvee Holiday Inn Express is our new favorite hotel!
Very conveniently located near many good restaurants in all price ranges. The hotel was clean, comfy bed, staff was friendly and knowledgeable about the area. All of the rooms have a small balcony on the beachfront. What a treat to watch the fireworks from our own balcony. Virginia Beach is a great vacay!
July 11, 2013
Rated 4.0 out of 5.0 by ShellyPoo No priority club service !
Holiday Inn was in a great location, and the food was good. My few complaints: hot tub is out of control. Too many kids playing in the hot tub, when it should be for relaxation , Its not a kiddy pool. Need more house rules. Not sure why there are no microwaves over the refrigerators in the rooms, and I did not receive a priority club welcome gift. This facility should offer dinner service too. They have the resources.
July 8, 2013
Rated 5.0 out of 5.0 by Mozakflys Absolutely lovely property and location.
Superb people. Superb location. Superb room. Well done!
So nice. I went one weekend for two days and went back the next week for 4 days.
July 8, 2013
Rated 4.0 out of 5.0 by goodyman01 great location and hotel
I love this hotel and will continue to stay here every time I come to Va Beach.
July 8, 2013
Rated 3.0 out of 5.0 by BellaofPgh Room 1015 carpeting really dirty and stained, deck had dead flies and spills
Obviously the location is wonderful here. The parking gets to be problematic, especially when it is raining.
The service was friendly enough. But, oh my, the carpeting in our room was just filthy! And I mean it looked dark, kind of blackened in the "walking path" areas/ On Day 2 I put clean white socks on my grandson but did not put his shoes on right away. He was walking around the room and then sat up on the bed. I looked over and the bottoms of both socks were black!
How any carpeting in a hotel room could get this dirty, I do not know. But it was. And yes, we told them about it at the front desk.
Housekeeping overall was just okay. They did not make the beds properly. Apparently the bottom fitted sheets do not fit the beds. So the bottoms of the sheets were not stretched over the mattress, just laying there. The sheets were all over the place by morning! Strange.
We had to request a microwave for the room. Had to request coffee packets. Had to request that fingerprinted sliding door be cleaned, request that smeared up flat screen TV be cleaned.
The patio was dirty, with stains and dead flies on it. I consider this to be part of the room and it should be clean.
As a Priority Club Platinum member, I have stayed at many HIE in many cities. I am so sorry to have to say it, but this one was inferior in cleanliness standards.
I hope this changes in the future. As it is now, despite the positives, I would not choose to stay here again.
July 1, 2013
Rated 3.0 out of 5.0 Grst location, poor hotel
It was our first visit to Virginia Beach and my wife and I booked ourselves a suite in the Oceanfront Holiday Inn and Suites. We were very impressed by the location as we drove in. It was bang in the middle of the fabulous boardwalk. We were early, but a friendly receptionist checked us in and allocated us a suite on the 10th floor. The bathroom was a bit miserable, but otherwise the accommodation was fine with great ocean views.
We had been in the suite for 15 minutes when an emergency was declared and everybody had to evacuate the building. Suddenly the 10th floor did not seem so great when we had to get to ground level using the stairs. We never found out what the emergency was.
We had problems with housekeeping. Initially we had only bath towels and facecloths, no hand towels. We thought that was hotel policy. The next day we returned to the hotel around 4 p.m. to find that the suite had not been made up. We were both very tired and wanted a nap. We telephoned housekeeping and got an answering machine. We left an appropriate message but got no return call. We called the front office who said that they would try to locate the housekeeping supervisor. We got tired of waiting and went to sleep on the bed. I was woken by a woman who said she understood that we wanted our room made up but, we had put a “do not disturb” notice on the door. I explained that my wife was asleep and I did not intend to wake her. The solution was a plastic bag left at the door with towels and toiletries. I was asked at what time we would like the suite made up the next day. I said 9 o'clock and this was agreed. Interestingly the plastic bag contained bath towels, facecloths and hand towels!! But no floor mat.
The next day we waited for the suite to be made up at 9 o'clock as agreed. We waited until 10:30 before I called housekeeping again. I got the same answering machine which promised a call back at a “respectable time”. Of course there was no call back and we had to call the front desk again to get someone to eventually arrive. He also seemed confused about towel arrangements.
Breakfast is quoted as “complimentary”. There is a reasonable selection of food, most of which is edible. But there is no service. One helps oneself to plastic dishes, paper cups and the most miserable plastic cutlery one can find outside of a child's picnic set.
Of the two elevators serving the 10th floor one was out of action for much of our stay. The vending machine on floor 10 was out of action throughout our stay.
One feature of Virginia Beach that we as foreigners had not appreciated was that it lies directly under the flight path out of the nearby Navy Air Base. So every day, at very regular intervals, military jets, taking off, scream very loudly overhead, not only drowning out any other sound, but at ear damaging noise levels. This can go on until midnight if they are in the right mood.
June 29, 2013
Rated 5.0 out of 5.0 by ro1234 GREAT HOTEL
GREAT TIME. VISITING VA BEACH FROM NORTHERN VA. LOVE TO COME BACK.
June 25, 2013
Rated 4.0 out of 5.0 by KevF HIE Virginia Beach
Location of this resort is awesome...right on the beach front and all rooms are ocean view.
We did have decent service although on two different occasions (we stayed four nights) we needed assistance and had to call the front desk to "remind them" about our dilemma before issue was resolved.
We have stayed at many resorts in the past so, this being a hotel, was not located in an area for many activities within walking distance--again, besides the beach. The boardwalk is convenient, but only provides so much to do & see. If you want anything besides the beach, plan on driving.
June 21, 2013
Rated 3.0 out of 5.0 by mama43 didnt clean our room
the biggest problem i had was no one cleaned our room. so i had to call for towels. then toliet paper. when i told them no none clean they said o sorry. that was it. not as nice as other holiday inn express in the area. when i talked to people on same floor they said there room wasnt cleaned either.
June 21, 2013
Rated 5.0 out of 5.0 by MaryLou23 Excellent Customer Service
I do not give "excellent" or "superior" on any rating, however, this facility went above and beyond the call of duty. This level of service and commitment to their customers comes from the top down. It was apparent by the quality of service and care that was extended to my family. My family was ill pretty much the entire stay (nothing hotel related <grin> ). The staff was more than accommodating. They were empowered to assist me with my needs on the spot and without hesitation. It made an unpleasant situation much more manageable. THANK YOU ALL!
The facility was new, clean, and easily accessible to the beach. Staffs were friendly and willing to answer questions even when it wasn't their job. Great breakfast and near other attractions and food venues.
June 11, 2013
Rated 4.0 out of 5.0 by Lenora Clean room and bathroom. Great service.
Staff very pleasant and friendly. Manager went beyond in finding my Iphone charger and sending it to me. Good location and parking was not a problem the end of May.
June 10, 2013
Rated 5.0 out of 5.0 by Guiseppe473 Very nice experience....
My wife and stayed here for our Anniversary. The staff from the front desk to housekeeping to breakfast, were great. They made you feel like you were the only one there. The service at breakfast was terrific. The choices available were better than at other chains we have visited. Our room was modern. The bed ensured a restful night's sleep.
The view from the balcony of the beach, was awe inspiring. The amenities here are as good, if not better than the other chains' along the boardwalk. The easy access to the boardwalk from the breakfast area is great.
The only minor letdown, is the parking. A little cramped, but being at the beach you kind of expect it. Even west coast chains along any beach have parking issues, but they charge for their service. Here it is FREE!!
Great place to stay and relax on a romantic getaway ro vacation with the family. Plenty to do near by. A must visit if you want to stay at Virginia Beach boardwalk.
June 10, 2013
Rated 5.0 out of 5.0 by LeAnna Amazing!!
The view was amazing!! The hotel was clean and the staff was very helpful. Had a great time!!
June 10, 2013
Rated 1.0 out of 5.0 by Jamespd1 Terrible stay
The room was filty. It was not vacummed or trash taken out. Bed was made sloppy. I am a priority rewards member, own property at orange grove in florida and am a senior citizen, retired military, have triple A and an AARP member, but could not get any discount. I will not stay there again. Also my son was coming in and was driving a handicap van because he was staying with us and the security guard was harassing him about what car he was driving.
June 9, 2013
Rated 5.0 out of 5.0 by Carol58 location - feels like home away from home
This is the second time we have stayed at this hotel at VA Beach and we love it. It is in a great location in the middle of everything in regards to activities and entertainment but if you want quiet/relaxation time there is a private balcony overlooking the ocean and boardwalk. We watched the patriotic airshow from our balcony. We were able to leave the car there and walk everywhere we wanted to go - out to eat, shopping, activies, etc. The rooms are clean and comfortable and the staff is very friendly. It is nice that they have a list of recommended restaurants in the area - the ones they recommended were great. We also enjoyed the complimentary hot breakfast buffet every morning. We will definitely stay there again.
June 8, 2013
Rated 4.0 out of 5.0 by Ron973 Location
Great.....on the beach on the boardwalk.....actually concrete :-)
CON: had to be moved from a great room at the end of the hall (very quiet location) to another room...just as we were unpacking water began flowing through the bathroom exhaust fan....lots of water!!! Guess what happened is the occupant in the room above didn't properly close the shower curtain....
We chose to be moved....who wants to live in someone else's bath water!!!!!
The room we were then assigned was across the hall from the elevator......which on occasion was noisy :-(
The safety lock on the sliding door would not latch....the holes simply did not line up. Not reported because in my opinion it would have continued to be on the delayed maintenance list.
June 7, 2013
Rated 5.0 out of 5.0 by quadjsam1 Great Stay
Very Nice hotel, great location easy to get to. This is my second stay here and it is still a great hotel.
June 6, 2013