Rated 4.2 out of 5 by 163
Rated 4.0 out of 5.0 by Ron973 Location
Great.....on the beach on the boardwalk.....actually concrete :-)
CON: had to be moved from a great room at the end of the hall (very quiet location) to another room...just as we were unpacking water began flowing through the bathroom exhaust fan....lots of water!!! Guess what happened is the occupant in the room above didn't properly close the shower curtain....
We chose to be moved....who wants to live in someone else's bath water!!!!!
The room we were then assigned was across the hall from the elevator......which on occasion was noisy :-(
The safety lock on the sliding door would not latch....the holes simply did not line up. Not reported because in my opinion it would have continued to be on the delayed maintenance list.
June 7, 2013
Rated 5.0 out of 5.0 by quadjsam1 Great Stay
Very Nice hotel, great location easy to get to. This is my second stay here and it is still a great hotel.
June 6, 2013
Rated 5.0 out of 5.0 by Roy63 Oceanview Room
Enjoyed our stay in a very comfortable clean room.
June 3, 2013
Rated 2.0 out of 5.0 by jojoe Poor Beds and food
The breakfast quality and selection was unsatisfactory. The last day of our stay I asked the Manager to cover breakfast at another restaurant due to a bus load of kids in the hotel. There was a long waiting line for breakfast and fortunately the manager agreed to my request.
It was noisy and not conducive for a quality stay
May 30, 2013
Rated 3.0 out of 5.0 by WinMissouri Breakfast
We went down for breakfast at 9:20am. Several other guests were getting food and waiting for more food to come out. At 9:30am a female server came from the kitchen with a full pan of sausage, a male server sent her back in and then both began locking the refigerators and removing the omelet pans, pastries, cereals etc AS guests were trying to get their breakfast.
I assume the food removed was thrown out so why not leave it out for the guests to finish and throw less food away.
It was one of the craziest, rudest things I have ever seen at a hotel breakfast. Was this a mistake or do you always treat your customers this way?
May 29, 2013
Rated 5.0 out of 5.0 by Rox76 Fantastic Experience!!
This was by far our best stay in the past few years. We go to VA Beach each year for vacation. The price was fantastic and the room was clean and just as we expected ...no surprises. There was never a staff member who didn't great us with a smile and a willingness to be helpful in any way they could to make our stay more enjoyable. The breakfast was a very pleasant surprise, something different everyday along with the standards. I would definitely recommend this hotel and plan on booking a room here next year.
May 29, 2013
Rated 5.0 out of 5.0 by Nique Very relaxing and great ocean view.
I was recommended to stay here by my cousin. My family and I had a wonderful time. The room was very relaxing and we had a great view of the ocean from our room. My daughter had a grand time in the indoor pool. The room attendant for the 5th floor was very mannerable and courteous. My family and I plan to take another trip there soon. Very recommendable.
May 27, 2013
Rated 4.0 out of 5.0 by Brien56 Great Staff
Everyone was friendly and helpful. Meghan at the front desk was especially helpful and friendly under stressful busy conditions. Had a great weekend
May 27, 2013
Rated 5.0 out of 5.0 by journeyman The Best of the Best
Stayed in many Holiday Inns, this was the best. From Tiffany at check in till check out. Great view, tremendous staff, I'll definately be back. First time in Virginia Beach, this won't be my last after this stay.
May 27, 2013
Rated 5.0 out of 5.0 by JosieV A Pleasant Surprise!!
We just returned from spending our 15th wedding anniversary in Virginia Beach and were pleasantly surprised. We booked online through the IHG site. I was skeptical of doing this online, but with help from the "chat lady", she steered us in the right direction.
The hotel lived up to the photos posted online. Our 9th floor room was clean and updated. There were 2 chairs on the balcony for our use, as we watched the beachfront activities.
The bed was comfortable and the bathroom was clean and updated.
Every employee we encountered, whether it be the front desk, the breakfast team, the room cleaners, or the maintainance personnel, all were pleasant and wished us a good day.
Kudos to the staff for making our stay an enjoyable experience.
We would definitely stay here again!
May 25, 2013
Rated 5.0 out of 5.0 by Kak66 Lovely room and great breakfast!
We stayed for three nights and were very pleased. The room was pretty and comfortable with a nice balcony and a great view of the beach. The breakfast was wonderful, with such a large variety of choices!
May 25, 2013
Rated 1.0 out of 5.0 by tepeters43 Awful Stay!!!!
Not enough parking for the guest.. Room was dirty.
May 24, 2013
Rated 5.0 out of 5.0 by Tanya45 Clean rooms, comfortable beds, and wonderful service
I enjoyed my stay at Holiday Inn Express at Virginia Beach. We had a family reunion there and we all had a wonderful time. The service was excellent. The hotel was right at the beach and near all main attractions. Keep up the good work.
May 24, 2013
Rated 4.0 out of 5.0 by ZoesGran Good, Clean Hotel on the Ocean Front
Everything about our stay at the Holiday Inn Express Oceanfront was great with the exception of the air conditioning unit in the room. It was very loud and when on auto, it sounded like a plane getting ready for take-off, so a bit disturbing when trying to sleep. Other than that, all was well.
May 24, 2013
Rated 5.0 out of 5.0 by SouthernGuy Great place to stay!!
We actually stayed at this location in mid-April and it was a great experience. I needed to get away from NYC and had been wanting to go to the beach for weeks at that point so we drove down for a weekend getaway and this hotel was exactly what I needed. The suite we were in was perfect, beautiful views of the ocean and very spacious. All the rooms have a balcony facing the boardwalk and ocean, so you have a great view. We sat out on the balcony and ate lunch everyday. The breakfast was okay, nothing special but still not bad. The room was clean and comfortable, nothing to complain about at all. The staff was great, everyone that we came in contact with was extremely nice and helpful. It is very rare that I go to a hotel and the housekeeping staff is cheerful, but these ladies were at the opposite end of the hallway when we left the room and they and they made the effort to speak to us when they could have easily just ignored us and went on their way. A little while later, they were on break in front of the hotel as we were walking back in and they started talking to us again, laughing and joking around and acting as if they were actually happy to be at work. The hotel is nice a HIEx- not the Rit, but not a Motel 6 and staff here is really what made the difference for us. I can't speak for anyone else and their experience, but mine was great. It was a very relaxing weekend. I would definitely recommend this hotel to anyone visiting the area and I will definitely stay here again when I come back.
May 23, 2013
Rated 2.0 out of 5.0 by ETJ5 Not what you would expect from Holiday Inn
1) The fitted sheet put on our bed did not fit (it almost appeared to be an attempt to put a queen sheet on a king bed) so the service person simply put the bedspread over top of it, I suppose hoping no one would complain. Of course, it was impossible not to notice it because you could see it did not fit through the bedspread.
2) There was no clock in the room.
3) There was no luggage rack in the room.
4) There was toothpaste (or something like it) on the shelf below the sink.
5) The carpet had not been well vacuumed (behind the door, for instance there was stuff on the carpet).
6) We asked for another room but were told the hotel was fully booked. BUT, we went onto the Holiday Inn website and it indicated that there were indeed rooms available.
7) The desk clerk could not find our Priortiy Club membership under our name or address or phone number, so I had to go look it up on my email and give it to her.
After all this, a very nice gentleman was sent up to re-make the bed and bring a clock and luggage rack. He was the only one who apologized to us. No call from the manager!
May 20, 2013
Rated 3.0 out of 5.0 by geodeb good & bad
Our room was a suite with 2 queen beds. Small queen beds. When arriving in our room and looking around we found a open can of soda in a cabinet along with a open box of crackers. We had to pick up crumbs and food morsels off the floor around the table. Poor housekeeping. The carpet was old. Despite these minor cleaning issues we did enjoy our stay. The room was spacious and the view was great. The front desk staff took time to answer several questions we had about the area and offered many good suggestions. Parking was easy. I would stay here again.
May 14, 2013
Rated 5.0 out of 5.0 by Sam63 Comfortable bed and great service.
Our stay was terriffic. Room was clean and bed was comfortable. The view was fantastic. Staff was very helpful with directions to restaurants. Would definitely stay again.
May 13, 2013
Rated 1.0 out of 5.0 by rfl1974 very disappointed in room but impressed with management staff
Having stayed in many Holiday Inn's I will say that I was very disappointed in the cleanliness of this room. It was easy to tell that the maids were skipping a lot of jobs and they were rude which was surprising. Our bed had candy in it which shows that the sheets couldn't of been changed. The management went above and beyond to make up for what the room lacked which made me feel like our business was important to them. Overall I would not stay at this particular location again but we will definitely visit the Northbeach location!
May 6, 2013
Rated 4.0 out of 5.0 by Cindy10 We Picked the Wrong Weekend!!
The hotel was beautiful, the staff was friendly and as helpful as possible considering the circumstances. We unfortunately were there during college beach week (30,000 to 40,000 college students, way too many that were out of control with their drinking and late night partying). Otherwise, I would have given the hotel a solid five stars. To their credit, the hotel staff tried enforcing their zero-tolerance for noise, but there were just too many college students and even the VA Beach police had difficulty trying to control them. I highly recommend this hotel, but NEVER during college beach week!
May 5, 2013
Rated 3.0 out of 5.0 by ssweazie Overall good stay turned out to be college beach week a bit loud
Beds were comfortable, oceanfront beautiful views of beach. The elevators were a bit dirty but maybe because of the large amount of college kids. I would love to stay at this hotel on a normal weekend. Great value for the great location.
May 3, 2013
Rated 5.0 out of 5.0 by wendi Excellent!
Hope to get back there soon. Loved waking up to the sound of the ocean waves. The bed was very comfortable, the room neat, clean and as with the bed, very inviting. The free continental breakfast was excellent, with a very good variety to choose from. Thanks to the young gentleman and lady who kept the area picked up and clean and kept on top of replenishing the items as needed. I loved this hotel and hope to get back there next spring. The front desk personnel were very good also.
May 3, 2013
Rated 3.0 out of 5.0 by 1mama Our stay was just ok this time....
My husband and I stayed here a couple of weeks ago and we had a wonderful stay. The hotel staff was wonderful, the room was nice so we decided to come back a month later. Unfortunately, we did not know that it was college week. Virginia beach was a "mad house". They said there was a crowd between 30,000 to 40,000 and believe me, there was!! We went down on a Friday and were suppose to leave on Sunday. The college kids that were there, especially the ones staying in the rooms near us were so rude and loud. A lot of partying going on. There was also a lot of crime that weekend, My husband and I decided to head back home early, on Saturday. The hotel management took care of the situation the best way they good. Also the front desk staff, especially Trisha, tried their best to take care of the situation. Would we stay here again? ABSOLUTELY. We still like this hotel, the location and the staff. Next time we'll just make sure that it is not college week.
May 3, 2013
Rated 5.0 out of 5.0 by Eric55 A great stay ....
This was a great day. And a great night.
The view over the ocean - fantastic !
The Service for a gold-member - very good.
Hearing the sounds of waves in your bed - beyond words.
April 29, 2013
Rated 3.0 out of 5.0 by ByronC Good Stay
The hotel is in a good location, directly on the beach. The staff was friendly. The only thing wrong was the coffee maker in the room was covered in dust to the point I would not even consider using it or drinking from it.
April 27, 2013
Rated 5.0 out of 5.0 by aksfm Excellent service
Excellent overall staying experience at the Holiday Inn Express VA beach.
April 26, 2013
Rated 5.0 out of 5.0 by OceanLover Perfect Location
Never visited VA Beach before and wanted to stay at a location near most anything. This hotel was perfect, clean, and had accommodating and friendly front desk, breakfast and cleaning staff. Definitely would stay at this hotel again.
April 17, 2013
Rated 1.0 out of 5.0 by JustonVacation Horrible Experience
I would not recommend this hotel to anyone. We stayed here two nights and it was horrible. The staff is RUDE, RUDE, And RUDE, do not ask for anything like towels or something like that because you won't get them. The room was dirty, the bed sheets were stained, and the tub had hair in the drain and looked like it had never been cleaned. The refrigerator had sticky stuff all over the inside. After taking a shower in the shower I HAD TO CLEAN the towels were stained, I called the front desk for more towels and was told there were towels in the room for my use, I then proceeded to tell them I needed “clean” towels and I was told that I would need to come downstairs to get them that they didn’t have anyone to bring them up to us. Needless to say we changed hotels after the second night of dealing with these people. I can’t believe they can get away with this!
April 15, 2013
Rated 5.0 out of 5.0 by JMAN2289 An experience I'll never forget
The Holiday Inn Express was amazing. I went with my girlfriend to get away from the city and we loved how clean and well kept it was, also how it had a contemporary look/ feel to it. We loved the friendly staff. We also liked the fact that it was really close to restaurants, bars gift shops, grocery stores, etc... We will go again, that's for sure.
April 12, 2013
Rated 5.0 out of 5.0 by sexyldy Spring break kids
I had the best time at Va. Beach than I ever. The hotel was great and I can't wait to get back there again. We had plenty of room in our suite,I wouldn't do it any other way.
April 12, 2013