Rated 4.3 out of 5 by 598
Rated 5.0 out of 5.0 by Pure Fishing Traveler VA Beach Beachfront Hotel
Great place to stay with good food, pool and exercise area.
February 2, 2016
Rated 2.0 out of 5.0 by eddie413 VA Beach Oceanfront Holiday Inn Express
The location and view of this hotel is great. I am providing low review for this place do to the reasons I am going to highlight. I don't normally give bad review; however, I was disappointed when I checked in to this Holiday Inn Express. Normally when I check in to IHG hotels I am recognized as a Platinum member. When I had checked in to this Holiday Inn I was not recognized as a Platinum member. I had made the reservation through my IHG app on my phone; however, when I had checked in it didn't register to the hotel that I was a Platinum member. I had informed the front desk that I was a Platinum member and provided my membership number. Even after providing my membership information the front desk representative did not inform me about complimentary upgrade, the option of receiving amenity points, information about breakfast, nor thank me for being an IHG member. Additionally, I had reserved a room in this hotel for the pool so that my 13 year old daughter, who I was visiting in Virginia, could enjoy time in the pool since the weather was cold outside to swim in Virginia Beach. When we had checked in, I was informed that the pool was out of order and the website had no information that the pool was not available. Very disappointing when that's the only amenity my daughter and I were looking forward to at the hotel. Last but not least, the lock for the sliding door in the room that leads to the balcony did not lock.
I am still waiting for my amenity points. Hopefully that you can find a way to remedy the disappointment I had felt as a member and the disappointment of not being able to provide my daughter and I an enjoyable to time to take advantage of the pool amenity during stay for birthday weekend with my daughter. Note: I flew from California to visit daughter and spend birthday weekend.
January 26, 2016
Rated 5.0 out of 5.0 by nickmcg Favorite IHG hotel at VA Beach
Great location, pool/hot tub, free breakfast that makes everyone happy!
Staff is always very friendly, on the ball. Breakfast is great--and my favorite--this hotel has chocolate milk :)
January 22, 2016