Rated 5.0 out of 5.0 by Manette Excellent stay, good location
We stayed here upon arrival from US and the night before our return to US. Staff were welcoming; spoke English and helped with our fractured French. Breakfast buffet had more than we needed to get us up and going. Enjoyed the evening cold buffet too. Room comfortable and clean. Location near the Vitrolles train station and the buses to Aix-en-Provence and Marseille worked well for us as we wanted to enjoy French public transportation. HEI provided shuttle van to and from the airport and train station made this very easy. Cannot give enough praise to all the staff we encountered; they were wonderful.
May 12, 2013
Rated 5.0 out of 5.0 by schroepi Nice room, nice food, very friendly staff
We found a warm welcome and an very nice and friendly staff. The rooms were comfortable and quiet, the beda comfortable as well. We had food from the buffet in the evening which was nice and the price was reasonable. They kept things that we forgot for us, so we could get them back at the end of our holidays.
We highly recommend this place!
May 11, 2013
Rated 4.0 out of 5.0 by EOMOM Hotel nice, restaurant not so much
This was a very nicely appointed hotel but the restaurant was not that good and a bit of a rip off. The wait staff was very pushy and presumptuous and the food was quite mediocre. I would recommend skipping the restaurant.
May 9, 2013
Rated 5.0 out of 5.0 by Svetlana Transit Stop
We (couple with child) used this hotel after a late arrival from Morocco and a train north. The free shuttle bus picked us up from the airport, and dropped us off at the nearly train station next morning.
Accommodation was very good, and breakfast included bacon and scrambled eggs!
A great change after Morocco.
May 7, 2013
Rated 5.0 out of 5.0 by TarzanandBabe New, clean, comfortable and friendly
This is a great property, with a friendly, welcoming staff. The hotel was full, but quiet during our stay. A wonderful experience us.
May 4, 2013
Rated 4.0 out of 5.0 by Amir69 Good value for money
Newly built hotel near airport, staff are friendly,rooms are clean and reasonable breakfast.would recommened to others especially if you need to break the journey.
April 8, 2013
Rated 5.0 out of 5.0 by FBROC A good stay
Even if hotel is quite far from Marseille city, transportation from airport / train station is easy with free hotel car avaialble on demand. Staff is admirable, efficient and smiling.
Hotel is very clean , I hope to come back here in summer when swimming pool will be opened and breakfast served outside.
March 15, 2013
Rated 1.0 out of 5.0 by DuckyDaBest Platinum not honored!
I felt not welcome at this hotel. Although it is quite new and the rooms are acceptable, there are a few things which are absolutely annoying:
- the room walls are quite thin, so you are able to hear the neighbours babbling (or doing worse things)
- the air conditioning system is making noises in the middle of the night, even when switched of!
- rooms are quite small, but well, it's a HIE after all
The location is horrible - in the middle of nowhere; train prices to Marseille are 4.50€ each way (7,80 first class), which is for this short journey completely inacceptable (though, going by car and parking in Marseille would amount to the same).
Now, the personnel does not really know that a Platinum status is something valuable, and I have NOT been given an upgrade with the lame excuse that "for longer stays we can not offer any upgrades" - come on! the hotel was virtually empty every day during my stay in January!, and no extras at all! Besides, when I was going to eat a piece of cake in the lobby (because my room was quite small), they immediately started to interrupt me "this is against the law in France, and there could be a control"... well of course, there are hundreds of controls in the industrial area where the hotel is situated! Come on, don't think I am stupid! Hey, I even would have ordered (and paid for) a coffee!!!! No, the personnel has a lot to learn - though they possess the typical "American friendliness": hi howdoyoudo, glad you give us money, but everything else we don't care about!
Well, you got what you deserved: instead of staying 38 days, I just stayed 7 (that was, unfortunately, unavoidable for logistic reasons), and most certainly I will not return! Instead, I favour other hotel groups than Holiday Inn now...
January 25, 2013