Rated 4.3 out of 5 by 12
Rated 3.0 out of 5.0 New Waco South Holiday Express
The modern décor was a bit hard to adjust to, and there's a few things that still need to be ironed out.
The staff were very nice and hospitable.
December 17, 2014
Rated 1.0 out of 5.0 by jlb001 Really?? Triple Rate Than Baylor Home Game Weekend? Inoperative breakfast equipment?
Courteous front desk but couldn't give accurate directions to this new property. Poor access from I-35. You can see it but, it's the old "can't get there from here" story. The interior/lobby is cold, not cozy. Although it's denied now, staff confused me with a corporate customer and apparently charged us the corporate rate...3 times the rate for a Baylor home game weekend stay. Although we had the choice to accept or decline the rate, we found ourselves between a rock and a hard place...We had already purchased tickets to the game and to Pigskin...accompanied by our young Baylor fans (8 & 12 yrs)....only to be confronted with hotel accommodations that management moved from another hotel in the company's brands...too late to successfully shop the price at this point in the game. So, it was presented to us as "take it or leave it".
Although open for only 1 week, the pancake machine was broken. My 8 yr old girl is a huge fan of pancakes. Anyway, instead of posting a sign on the broken machine or having staff manage expectations of the guests, staff simply watched as guests fumbled, poked and shook the machine trying to get it to work. Tiring of the frustrated guests near our table, I informed them that the equipment was broken. They would then walk away. The door to breakfast preparation area was propped open exposing guests to noise, view of mop buckets, sink and other workings. Why do they put a door there if they prop it open? Would have given staff a 3/5 if it hadn't been for the inaccurate directions and the breakfast area/machinery.
December 4, 2014
Rated 5.0 out of 5.0 by curley42 stay in Waco
My wife and I went to a livestock show and did not need to reconfirm our room even though we didn't didn;t check in until after 9PM.
Staff was friendly and helpful and told us there was some coffee and pastry in the great room.
This made the stay even more pleasant
December 3, 2014