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Rated 4.6 out of 5 by 85 reviewers.
Rated 5.0 out of 5.0 by Home away from home I have had to make two emergency trips to the area this year because my brother was having some health issues. I have many friends and family I could stay with but I like being able to come and go easier. My husband was not able to make the trips so I was alone. I always felt safe and comfortable in this motel. The staff is so nice and friendly and you feel like you can just stop and talk to them, which I did. They are very caring and concernced, this includes everyone from the front desk to the housekeeping staff. My husband and I both like staying here and always have a pleasant stay. Keep up the good work. This time I was not able to get into your motel due to the PGA and football hall of fame induction the first 3 days I was in the area. I felt bad about that but when i did get to get into yours I felt so much better. I only wish you had a bigger pool. The highlight of the trip was a good outcome for my brother/. August 16, 2014
Rated 1.0 out of 5.0 by Worst Hotel Experience The front desk staff was not friendly. The bed had used tissue in it after being made. Bathroom did not have soap dish in it. Trash cans did not have trash bags in it. Room was smoke filled with Cigarette Spoke! August 12, 2014
Rated 5.0 out of 5.0 by Uncomfortable bed but great service Did not sleep well at all, the mattress was to hard. Please consider moving towards a softer mattress. August 11, 2014
Rated 5.0 out of 5.0 by High quality hotel The staff at this hotel was exceptionally kind and welcoming. Everything met or exceeded our expectations. I would recommend this hotel if you are staying in the Wadsworth area. August 10, 2014
Rated 5.0 out of 5.0 by Gentleman at front desk at dinner very courteous Nice place for a business trip to Orrville, Ohio. Nice converstion with the man at the front desk before dinner at the Galaxy. August 9, 2014
Rated 4.0 out of 5.0 by Good night sleep, good breakfast Breakfast selection is very nice. Quiet room for sleeping. August 8, 2014
Rated 5.0 out of 5.0 by Good place to see family We were there for my son's wedding and had the After rehearsal party next door. We were able to visit with family in the common room and felt very at home. August 6, 2014
Rated 3.0 out of 5.0 by Lack of hot water and strange odor in elevator and beth We generally frequent HIExpress when traveling and have found them to be very good. This location left a bit to be desired, although the staff tried hard to please. There was no hot water in our 3rd floor room on 3 of the 4 days we stayed. This was most likely due to a circulating pump being broken or shut off. The desk clerk was able to get hot water to the room by opening the taps somewhere in the building to draw water up. Not a satisfactory solution as far as we were concerned. The bathroom and elevators had a "strange" odor from some sort of cleaning product. Smelled like a vinegar-based product used to clean Sstl inside the elevator and soap scum off of the shower walls?? It was not bad enough to make me change rooms or hotels, but it was not something to be expected from HIExpress. No offer to rebate some room fee was made. August 4, 2014
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