Rated 3.8 out of 5 by 68
Rated 4.0 out of 5.0 by samk1 Staff
Wonderful staff from front desk, which has always been incredible over the years to the cleaning staff. All very cheerful and helpful.
July 2, 2014
Rated 5.0 out of 5.0 by mikmar70 very poor internet - disappointing
internet was almost non existant
bed was not the greatest
desk clerk wonderful
June 22, 2014
Rated 3.0 out of 5.0 by Cornelius99 Ok... could be better
My stay was OK, but a few things about the room could be better. On the plus side, the staff are always friendly and will make sure you get what you need, the rooms have fridges and coffee makers, and the AC units work well.
June 17, 2014
Rated 1.0 out of 5.0 by Heavy D 1st floor location and easily accessible.
Hotel and staff need to be aware of the type of groups that will be there and accommodate for their stay.
June 15, 2014
Rated 5.0 out of 5.0 by HappyCamper2014 Thanks for a great stay!
Besides the beautiful and very comfortable sleeping rooms, we had a hospitality room for a family wedding. Your staff went above and beyond in assisting us and making this a wonderful event/weekend. Convenient and lovely property, everything was perfect! Thanks Akron-West staff.
June 12, 2014
Rated 5.0 out of 5.0 by Taylor88 Would Definately Stay Again
The room was very comfortable and relaxing. LOVED the king bed!!! The bathroom was very clean which was a huge deal to me. The staff was very courteous and professional even offering to bring some toiletries to my room that I had forgotten. I can't comment on the food as I was in town for a wedding so I did not need to order in but the room did come with a small fridge which added to the awesome experience. I would defiantly recommend this hotel and plan on staying again!!! Nice Job Holiday Inn!
June 11, 2014
Rated 5.0 out of 5.0 by Jerry2112 Employees Make You Feel Like Part of the Family
The workers here are great! Have stayed here several times. Front Desk employees (Markeith, Damien, Ben) know me by name when they see me. The ladies in the bar (Dee, Cassie, Debbie) have my drink set-up on the bar as soon as I walk in. Housekeepers are all very friendly and always say "Good Morning!"
I Love staying here. I have stayed at other places in Akron and no one else comes close to the service that I get here.
June 10, 2014
Rated 2.0 out of 5.0 by kansasjackson Older Hotel with some updates
The hotel parking lot is under construction. The building is older and has a musty odor. The hotel gym is old, small, hot, and smelly with poor/outdated and broken equipment. The room towels are old and stained or dingy. The tub in my room was not well cleaned and still had soap scum residue in it when I checked in.
Overall it appears that this hotel is in the process of updating but isn't quite there yet.
June 9, 2014
Rated 5.0 out of 5.0 by i.c. fanfan comfortable bed an great service
i had a wonderful experience at the holidya inn west akron ohio
June 4, 2014
Rated 4.0 out of 5.0 by hibb1 Excellent Service
This Holiday Inn site has excellent customer service. The front desk is very responsive to anything you need and they make sure that they acknowledge you when you are coming and going. They make it easy to approach them with any problems.
April 14, 2014
Rated 5.0 out of 5.0 by John in KY Clean and friendly
The staff are courteous and friendly. Rooms are updated; beds are soft, with plush big pillows; new TV flat screens; mini-fridges
No microwaves in the rooms; right off the interstate where you can hear the traffic
April 11, 2014
Rated 4.0 out of 5.0 by BellaBeans Breakfast no longer included
Good value, however, they recently removed the benefit of free breakfast, very disappointing. Was provided a complimentary breakfast, was cold and not very good. They should include hot cinnamon buns like at the Holiday Inn Express. Also, just inside the entrances/exits is a strong smoke smell (need to move smoking further away from entrances). Staff was very nice and helpful.
March 31, 2014
Rated 3.0 out of 5.0 by Mark T Weekend conference
I stayed at this hotel Th through Sun.
It was ok.
I'm a very experienced business traveler.
Key issues were lousy housekeeping. One day they didn't pick up my used towels. The next day they didn't clean or refill my in-room coffee.
It was nice having a fridge, and having the newspaper delivered to the door - a practice many hotels have stopped doing.
Also, dinner and service at the banquet was very good. The food actually looked like the highlighted photo in the elevator, and tasted great too. A bit short on dishes though, as there were no plates for your dinner roll.
Sleeping was not that easy as the walls seemed very "thin", allowing for distraction by conversations in the next room.
Hence, my "ok" rating.
March 27, 2014
Rated 4.0 out of 5.0 by PMZ2 Good Clean facility
Staff is friendly and the rooms are clean and comfortable. property is well maintained. Good business trip hotel.
March 7, 2014
Rated 4.0 out of 5.0 by Jimica Loss benefit
I think the loss of benefits at check in is a mistake. I loved having breakfast on the hotel
February 23, 2014
Rated 5.0 out of 5.0 Can't wait to go back
Great service, good location
Close to everything. House Keeping does a great job cleaning rooms.
Breakfast is on point, room service breakfast is even better.
I was on bottom floor, room was great.
I could go on, one of my best stays.
January 21, 2014
Rated 2.0 out of 5.0 by Whereami Low class environment, room not clean
The only reason I stay at this hotel is because it is the required hotel for my company. I would not stay here if I had a choice -- loud heating unit, dead flies in room, poor housekeeping service, truck engines running in parking lot all night, ...
December 20, 2013
Rated 5.0 out of 5.0 by rmh12 Great time at this hotel, preferred property for the Tangier Music Concerts
We recently stayed at this property and was pleasantly surprised. The room was wonderful, clean, and quite comfortable.
December 15, 2013
Rated 4.0 out of 5.0 by QuinnyO Great Service
I stay at IHG Hotels often because of quality and service and Akron-West is another example of how a hotel and their staff make the difference in travel. Everyone was very nice from the waitress at breakfast to the front desk. I travel a lot for business and having IHG hotels in my territory equals comfort. Thank you Holiday Inn Akron-West!
December 13, 2013
Rated 3.0 out of 5.0 by fairminded Fair experience
For the price not bad. Cold breakfast not appetizing, warm breakfast for $ 5.00 good. funny smell in the lobby by the elevator.
November 27, 2013
Rated 3.0 out of 5.0 by Grooveman DISAPPOINTING....
I made a special effort to talk with the bartender regarding how late the bar would be open on October 15th, a Friday night. He said 11:00 - I have another job & I need to get home to bed so I can get to it.
I informed him that a group of near 30 would be returning from the Tangier (including the artist Euge Groove) and would like to frequent the bar at the hotel. He again stated only till 11:00 p.m. (on a Friday Night, Really???).
We returned to the hotel at 10:30 - only to find the bar dark and already closed. Not only is this disappointing from a guests perspective, but it's simply not good business.
Thank you for your time.
November 19, 2013
Rated 4.0 out of 5.0 by eldandy22 Good Stay
Was a good place to stay. The hotel was a bit older, but the friendly and attentive staff made up for that.
November 19, 2013
Rated 4.0 out of 5.0 by BizTravel67 Great value, friendly staff
I had an extended business trip and stayed at this hotel for 3 weeks. The staff were always friendly and attentive, with special mention of Shaun, Debbie and Colleen. During a long stay you appreciate the personal attention and interaction.
Despite being a bit dated, the hotel is clean and we'll kept. Rooms are large and beds are comfortable.
Will definitely return!
November 18, 2013
Rated 5.0 out of 5.0 by LeslieAlta Great Hotel!
We were there for a soccer tournament. Everyone at the hotel was VERY friendly and accomodating with us all! Special thanks to Marquis (sp) and the front desk. Made sure that everything I requested was taken care of! Thanks!
October 30, 2013
Rated 3.0 out of 5.0 by Willnotstay Tub would not drain
Started shower and tub started filling with water. Checked drain and it was open. Tub could not have been cleaned with this problem. It took many minutes after completing my shower for tub to drain. This is gross! This room should not have been rented! I reported the problem to front desk when I checked out. Also bed was hard and remote for TV was dirty.
October 25, 2013
Rated 5.0 out of 5.0 by ta1021 Great service; beautiful room!
Great stay last weekend for a wedding! The room was nice and spacious and very clean and modern. Front desk was very helpful and friendly. Would definitely stay here again!
October 23, 2013
Rated 4.0 out of 5.0 by BNelson652 Akron Visit
The common areas were very good. Did not like the rooms as much.
October 14, 2013
Rated 4.0 out of 5.0 by Dia12 Recommend Akron-West Holiday Inn
Good value for the money!! Great location. Nice room and good breakfast. FYI, no DVD player in the room (for those with small children).
October 2, 2013
Rated 5.0 out of 5.0 by TennisPlayer Extra friendly staff
Our high school class gathered for 50th Anniversary. Staff was super and accommodating and nice even though we mingled around in the lobby and bar area for awhile before and after proceeding to a Ballroom for excellent spread of heavy Hors d'oerves. (How DO you spell that!)
Breakfast was very good and included oatmeal for our mature digestive systems as well as bacon, sausage patties, scrambled eggs, potatoes, waffles, bagels. It was just great.
September 24, 2013
Rated 5.0 out of 5.0 by Howard19 Great Service
I have been coming to this hotel for over 5 years. The work on the hotel has been great. The people know me when I walk in. They have provided me great service, made room changes, helped me with meetings and are always looking for improvements. Thank you.
September 23, 2013