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Rated 4.3 out of 5 by 104 reviewers.
Rated 5.0 out of 5.0 by Good Value and Locaation 12/17/14HIE Waldorf This hotel is located behind Pep Boys and Red Hot and Blue on the north side of 301 so look for sign between them. Conveniently located in the area of many major eating places. No upgrade due to heavy booking I was told so I stayed in rm 302. There seems to be a large amount of construction workers in the hotel. The room has an in room safe which I thought would be a nice extra if you staying for a while, scan key access; super quick TV schedule. This room does not have a tub but an easy walk in shower. The room had a bathroom door which would not close and some mold in the shower surround under the caulk. Housekeeping should have reported this to maintenance. I reported this to Jacintah at the desk and took Harold in maintenance to see the problems. Otherwise the room was very comfortable. I was especially impressed with Harold because he takes a really personal interest in the hotel and genuinely wants everything tidy and tight. I can believe he will take care of this problem. Jacintah gave me a trip advisor card to rate them. These are honest people. They have a small pool which Harold keeps at the warmest water at a hotel I have found. Really nice on a cold day. The exercise room has a good variety of equipment. They seem to know what people like and are striving to provide for them. Would highly recommend them. December 23, 2014
Rated 4.0 out of 5.0 by dirty pillow, good breakfast pillow was spotted, hair left by sink... but always like the sugar rolls and chobani for breakfast December 6, 2014
Rated 3.0 out of 5.0 by Okay Comfortable but non-smoking room smelled of old smoked. Needs carpets, curtains and walls cleaned to rid smoke smell. Bathroom adequate. Room very spacious. November 24, 2014
Rated 4.0 out of 5.0 by The Staff made it work I have stayed at this property several times over the past 3 months for work stays to include multiple day stays. The hotel is old and the carpet should be replaced but I was not looking to stay in the Willard I was looking for value. I was comfortable and it was quiet which is what I was looking for. The main comment I would like to give is that GG, the night manager was outstanding. She has been there every night that I have been and has had my reservation waiting for me with the paperwork and ensured that any concern I had was addressed. She took care of a room that obviously has been smoked in by resettling me immediately and not arguing as in other properties. GG was always available and took care of missing things in the room from TP to towels again without a question. I know that his sounds like her job but she did it quickly, with a smile and often apologized and always asked if there was anything else that I needed. I have been a Royal Ambassador and have been a Platinum Ambassador for several years, but I can say that this is the first time when given a choice between IHG properties I often chose this property because I knew that it would be quiet, have an adequate breakfast and the night staff would be totally professional and GG made that much of a difference. Cannot say that has ever happened before. I will be leaving this location and probably will not stay here again, but I wanted to say Bravo, GG on a job very well done. November 23, 2014
Rated 5.0 out of 5.0 by Great Hoter Thank You to the staff here, They are a great group of folks from the front desk to the kitchen area for breakfast. Everything you need they have. Rooms are clean up to date. Bathroon was roomy with the shower off by itself. Upgraded without asking. The front desk ladies always does a great job here. Very nice Hotel. JOB WELL DONE. THANK YOU November 18, 2014
Rated 5.0 out of 5.0 by my stay My stay was very nice and relaxing. My family and I enjoyed the indoor pool and the staff was great . The breakfast was enjoyable. November 12, 2014
Rated 5.0 out of 5.0 by Waldorf, MD Holiday Inn Express Nice hotel, clean and quiet. Very friendly staff, friendly towards pets. November 8, 2014
Rated 5.0 out of 5.0 by great hotel this hotel was very well maintained and the staff was very friendly. the location was very close to restaurants and shopping. i would definitely stay here again. November 5, 2014
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