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Rated 4.6 out of 5 by 140 reviewers.
Rated 5.0 out of 5.0 by Quiet. Need better pillows Overall, excellent hotel. The bed pillows are all too thick. I like thin pillows for stomach sleeper. The business center was nice and usually quiet. The breakfast food was good in quality, but I would have loved to have more meat choices. And I am not a coffee drinker. So, I would prefer to have a hot chocolate option. I only saw coffee, hot tea and juice available. November 1, 2014
Rated 5.0 out of 5.0 by Amenities We loved the fact that there were lots of outlets for our devices(ipads,kindle,phones,etc) and a light on both sides of bed!!! October 31, 2014
Rated 5.0 out of 5.0 by GR michigan good service, didn't have to ask for anything. Everything I needed was offered proactively October 27, 2014
Rated 5.0 out of 5.0 by Enjoyable stay The hotel was comfortable and the staff very helpful. Pool and hot tub were great. October 22, 2014
Rated 5.0 out of 5.0 by Noise at the room The room is not that sound-proof. During my stay in this hotel, the room is nice but the noise level is not that great. I stayed at room 123 which is the lower level. When someone flush the toilet in the room upstair, there is a loud noise in my room. I think there should be some improvements that the hotel can make. October 21, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable The check-in and check-out process was very smooth. The room was clean and comfortable. Plenty of room to work as well as relax. October 21, 2014
Rated 5.0 out of 5.0 by Best stay ever From the time we made our reservation until the time are stay ended we enjoyed this hotel .The staff was extremely helpful. When I needed help with storing my medication, they were right there with help for me. The room couldn't have been better and the breakfast was one of the best we have ever seen and being Senior citizens, we travel a lot. October 16, 2014
Rated 5.0 out of 5.0 by Excellent experience Great breakfast. Nice rooms. Staff constantly kept warm food out despite a heavy weekend crowd. Staff was very helpful and courteous. Kids had a great time at the pool. Can't say enough about this Holiday Inn! October 15, 2014
Rated 5.0 out of 5.0 by Such a great experience! My family and I stayed recently and cannot say enough good things about our experience. Check in was easy--it was very late by the time we got there. Our rooms were beautiful, clean, and new-looking. The beds were super comfy! We slept so well! The bathroom was clean and NICE. Breakfasts were delicious both days and the staff hustled to keep the food hot and ready. The pool area was clean and the kids loved it. We had a wonderful stay and it was because of the friendly and helpful staff, wonderful room conditions, and yummy food. October 15, 2014
Rated 5.0 out of 5.0 by lots of room with 5 adults it is hard to find a room with enough space for all of us. in a normal room the roll away bed takes up a lot of space to where you cannot walk around all the beds. with a sleeper sofa in the living area, semi separated from the beds area; we had lots of space to spread out. the pool area was spacious and very clean and breakfast was very well presented with lots of our favorites. October 13, 2014
Rated 5.0 out of 5.0 by Beyond My Expectations I had to travel to GR for work, and booked this hotel simply because there was a room available at the last minute and it was pretty close to downtown. My husband and I were both pleasantly surprised with the facilities and had a great stay. Our room had lots of space, and the bed was super comfortable. The gym and pool, while nothing fancy, were both clean and up-to-date. The free breakfast was also much better than the typical hotel breakfast, and coffee was kept available all day. Each staff member we talked to was friendly and quick to help. We have nothing bad to say about our experience, and are planning on staying at a Holiday Inn Express the next time we head out of town. October 12, 2014
Rated 5.0 out of 5.0 by Great Stay Everything was excellent. The staff had recommendations for dinner. The cinnamon were excellent and the staff person even boxed 2 for me. October 12, 2014
Rated 5.0 out of 5.0 by Everything was great from greeting to departure Front Desk was very friendly upon check in, spoke with me whenever I left and came back in. Room was very clean and comfortable. Breakfast was very good. Enjoyed the stay. October 12, 2014
Rated 5.0 out of 5.0 by Wonderful bed and breakfast Loved them both. TV was good quality. The front desk October 9, 2014
Rated 5.0 out of 5.0 by Room Clean and Good Customer service Front desk was very helpful and nice rooms were clean and neat October 8, 2014
Rated 5.0 out of 5.0 by Great Stay Location was great off Alpine ave, wonderful pillows, great breakfast!!! The staff was friendly October 2, 2014
Rated 5.0 out of 5.0 by Nice and Clean Hotel with a Great Staff My stay was very nice, Hotel close to Downtown. Rooms clean, just a nice place to stay while in the Grand Rapids area. The Staff will make you stay even nicer. September 29, 2014
Rated 5.0 out of 5.0 by Very nice staff! Had a very enjoyable stay. We requested a top floor in a quiet area (away from elevators and stairs) and they supplied all our request. Staff knew the area and even suggested faster routes to take which worked perfect. September 24, 2014
Rated 5.0 out of 5.0 by Most Comfortable Bed-Great Sleeping Stayed for three nights in Walker/Grand Rapids, Michigan while taking a class. The mattress was the most comfortable mattress I believe that I have ever slept on. Would like to have the same for my bed at home. The breakfast in the great room was very good. There were different choices all three mornings that I ate there. Thought the mini pancake maker was interesting to watch. September 24, 2014
Rated 5.0 out of 5.0 by Our expectations were exceeded! Very clean! Modern decode. Manager Aerin and her team was outstanding. September 24, 2014
Rated 5.0 out of 5.0 by TAV The hotel is clean and the staff are very friendly and attentive. September 22, 2014
Rated 5.0 out of 5.0 by Great all around accomodations. We felt at home. Our stay couldn't have been any better. The only thing that I noticed was the hall carpets were badly worn but that didn't bother us in the least. Thank you September 17, 2014
Rated 5.0 out of 5.0 by Amazing stay Always an enjoyable stay at the Grand Rapids North property. Staff are always so friendly and the cleanliness of this hotel is incredible. Props to the managers Lindsay and Aerin for running such an amazing hotel. We will be back again! September 17, 2014
Rated 5.0 out of 5.0 by Great service and close to everything! This property is close to many shopping and dining establishments which makes it perfect. It is close enough to the City of Grand Rapids, within 10 minute drive. September 17, 2014
Rated 5.0 out of 5.0 by Excellent! Upon arrival I was greeted by very friendly front desk staff. The front desk was very helpful during my stay. There was a problem with the air conditioner in my room and Maintenance was ready to help. The staff were great and made the stay even better! Great Job Holiday Inn! September 15, 2014
Rated 5.0 out of 5.0 by Wonderful hotel all around to stay at! My husband and I stayed in one of the king suites for 3 consecutive nights while visiting Grand Rapids for a wedding. I was very impressed with this hotel. The hotel was nicely decorated and was very clean. Our king suite had modern accommodations and also included a separate seating area with a sofa as well as a microwave and refrigerator. The bed was very comfortable and had a selection of both firm and soft pillows to choose from. I was overly impressed with the wide variety of breakfast options to choose from. They had everything from cereal, yogurts, muffins, omelets, pancakes and beyond to choose from. This hotel even has a washer and dryer that guests can use for free and the front desk provides laundry detergent upon request. The only complaint I have about this hotel is that the walls are very thin and don't provide alot of soundproofing. The first night I went to sleep I could hear people on the other side of the wall and they were just carrying on a conversation, not yelling at all. If this hotel could improve the soundproofing in anyway, it would be perfect! Overall though, I would recommend this hotel for anyone looking for nice, comfortable accommodations in the Grand Rapids area. September 11, 2014
Rated 5.0 out of 5.0 by problem with room cards.............................................. I only had one issue and it was the room cards. Every other time we went to get in our room, I had to go get a new card because our cards did not work. It was irratating. We were not the only ones, as we came to GR for a wedding, and other people staying there for the same wedding had the same issue. I finally asked why this kept happening and she advised that the card may have come too close to a cell phone or credit card????????????? WHAT???????? Get new cards then because it is very inconvenient especially when you get back and you are tired (and have kids) and just want to get in your room. Other than that everything was good. September 11, 2014
Rated 5.0 out of 5.0 by Great service and clean hotel This hotel was clean and afforded me the opportunity to relax as well as get work done. Located in a nice area of the city, it was close to restaurants and provided a great area for evening walks. Can't say enough good things about the staff - excellent service! September 11, 2014
Rated 5.0 out of 5.0 by Service with a smile Customer service was fantastic. Room clean and even had a welcome note... Will stay again September 11, 2014
Rated 5.0 out of 5.0 by Friendly staff The whole trip went well. It was a quick one night stay, but everything was smooth from check-in, breakfast, internet, check-out, etc. September 8, 2014
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