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Rated 4.6 out of 5 by 130 reviewers.
Rated 5.0 out of 5.0 by Beyond My Expectations I had to travel to GR for work, and booked this hotel simply because there was a room available at the last minute and it was pretty close to downtown. My husband and I were both pleasantly surprised with the facilities and had a great stay. Our room had lots of space, and the bed was super comfortable. The gym and pool, while nothing fancy, were both clean and up-to-date. The free breakfast was also much better than the typical hotel breakfast, and coffee was kept available all day. Each staff member we talked to was friendly and quick to help. We have nothing bad to say about our experience, and are planning on staying at a Holiday Inn Express the next time we head out of town. October 12, 2014
Rated 5.0 out of 5.0 by Great Stay Everything was excellent. The staff had recommendations for dinner. The cinnamon were excellent and the staff person even boxed 2 for me. October 12, 2014
Rated 5.0 out of 5.0 by Everything was great from greeting to departure Front Desk was very friendly upon check in, spoke with me whenever I left and came back in. Room was very clean and comfortable. Breakfast was very good. Enjoyed the stay. October 12, 2014
Rated 5.0 out of 5.0 by Wonderful bed and breakfast Loved them both. TV was good quality. The front desk October 9, 2014
Rated 5.0 out of 5.0 by Room Clean and Good Customer service Front desk was very helpful and nice rooms were clean and neat October 8, 2014
Rated 5.0 out of 5.0 by Great Stay Location was great off Alpine ave, wonderful pillows, great breakfast!!! The staff was friendly October 2, 2014
Rated 5.0 out of 5.0 by Nice and Clean Hotel with a Great Staff My stay was very nice, Hotel close to Downtown. Rooms clean, just a nice place to stay while in the Grand Rapids area. The Staff will make you stay even nicer. September 29, 2014
Rated 5.0 out of 5.0 by Very nice staff! Had a very enjoyable stay. We requested a top floor in a quiet area (away from elevators and stairs) and they supplied all our request. Staff knew the area and even suggested faster routes to take which worked perfect. September 24, 2014
Rated 5.0 out of 5.0 by Most Comfortable Bed-Great Sleeping Stayed for three nights in Walker/Grand Rapids, Michigan while taking a class. The mattress was the most comfortable mattress I believe that I have ever slept on. Would like to have the same for my bed at home. The breakfast in the great room was very good. There were different choices all three mornings that I ate there. Thought the mini pancake maker was interesting to watch. September 24, 2014
Rated 5.0 out of 5.0 by Our expectations were exceeded! Very clean! Modern decode. Manager Aerin and her team was outstanding. September 24, 2014
Rated 5.0 out of 5.0 by TAV The hotel is clean and the staff are very friendly and attentive. September 22, 2014
Rated 5.0 out of 5.0 by Great all around accomodations. We felt at home. Our stay couldn't have been any better. The only thing that I noticed was the hall carpets were badly worn but that didn't bother us in the least. Thank you September 17, 2014
Rated 5.0 out of 5.0 by Amazing stay Always an enjoyable stay at the Grand Rapids North property. Staff are always so friendly and the cleanliness of this hotel is incredible. Props to the managers Lindsay and Aerin for running such an amazing hotel. We will be back again! September 17, 2014
Rated 5.0 out of 5.0 by Great service and close to everything! This property is close to many shopping and dining establishments which makes it perfect. It is close enough to the City of Grand Rapids, within 10 minute drive. September 17, 2014
Rated 5.0 out of 5.0 by Excellent! Upon arrival I was greeted by very friendly front desk staff. The front desk was very helpful during my stay. There was a problem with the air conditioner in my room and Maintenance was ready to help. The staff were great and made the stay even better! Great Job Holiday Inn! September 15, 2014
Rated 5.0 out of 5.0 by Wonderful hotel all around to stay at! My husband and I stayed in one of the king suites for 3 consecutive nights while visiting Grand Rapids for a wedding. I was very impressed with this hotel. The hotel was nicely decorated and was very clean. Our king suite had modern accommodations and also included a separate seating area with a sofa as well as a microwave and refrigerator. The bed was very comfortable and had a selection of both firm and soft pillows to choose from. I was overly impressed with the wide variety of breakfast options to choose from. They had everything from cereal, yogurts, muffins, omelets, pancakes and beyond to choose from. This hotel even has a washer and dryer that guests can use for free and the front desk provides laundry detergent upon request. The only complaint I have about this hotel is that the walls are very thin and don't provide alot of soundproofing. The first night I went to sleep I could hear people on the other side of the wall and they were just carrying on a conversation, not yelling at all. If this hotel could improve the soundproofing in anyway, it would be perfect! Overall though, I would recommend this hotel for anyone looking for nice, comfortable accommodations in the Grand Rapids area. September 11, 2014
Rated 5.0 out of 5.0 by problem with room cards.............................................. I only had one issue and it was the room cards. Every other time we went to get in our room, I had to go get a new card because our cards did not work. It was irratating. We were not the only ones, as we came to GR for a wedding, and other people staying there for the same wedding had the same issue. I finally asked why this kept happening and she advised that the card may have come too close to a cell phone or credit card????????????? WHAT???????? Get new cards then because it is very inconvenient especially when you get back and you are tired (and have kids) and just want to get in your room. Other than that everything was good. September 11, 2014
Rated 5.0 out of 5.0 by Great service and clean hotel This hotel was clean and afforded me the opportunity to relax as well as get work done. Located in a nice area of the city, it was close to restaurants and provided a great area for evening walks. Can't say enough good things about the staff - excellent service! September 11, 2014
Rated 5.0 out of 5.0 by Service with a smile Customer service was fantastic. Room clean and even had a welcome note... Will stay again September 11, 2014
Rated 5.0 out of 5.0 by Friendly staff The whole trip went well. It was a quick one night stay, but everything was smooth from check-in, breakfast, internet, check-out, etc. September 8, 2014
Rated 5.0 out of 5.0 by 5 Star HIE This is one of the best Holiday Inn Express' I've ever stayed at. It seemed a little out of the way in the back side of a mall, but the drive was worth it. Don't expect anything different in the way of breakfast, but the staff was very friendly. The breakfast room was large enough that you didn't have to worry about bumping into other folks. The rooms were very classy, much more than your typical HIE. Any time I'm in the Grand Rapids area, I will use this hotel again. September 7, 2014
Rated 5.0 out of 5.0 by Very nice space Excellent hotel. All staff were very friendly and helpful. Would stay here again. September 3, 2014
Rated 4.0 out of 5.0 by good night nice the room was clean and I enjoyed my stay at the hotel September 3, 2014
Rated 5.0 out of 5.0 by Great property, room, and pool area Excellent place to stay hands down. Really enjoyed it. Just a bit pricey was the only real negative. September 1, 2014
Rated 5.0 out of 5.0 by Quiet, friendly, & comfortable Staff was very friendly and welcoming. Room was clean and comfortable. Furniture and linens looked relatively new. Located near shopping mall and many restaurants. Enjoyed my brief stay! August 30, 2014
Rated 3.0 out of 5.0 by DIFFICULT NIGHT SLEEP As previously stated, we were unable to get to sleep because of the level of noise at the 1st floor bachlorette party. August 27, 2014
Rated 4.0 out of 5.0 by Nice Rooms but thin thin walls!! Overall our experience was good. However, the walls seem very thin and we were able to hear very clearly the people above us and next to us. Not sure if it was the room we were in Room 230, but we heard very loudly next to the bed everytime the toliets were flushed. If not for that fact, I would say this was a Very Good/Excellent stay. The room was nice and clean with great furniture and accessories. The breakfast choices were surpisingly very good and the service was good. August 27, 2014
Rated 5.0 out of 5.0 by Good hotel near the freeways Nice hotel near many restaurants on Alpine and very close access to the freeways. Great place to go at the end of a long day in GR. August 25, 2014
Rated 5.0 out of 5.0 by Excellent in all services and beautiful suite My stay was very lengthy due to storm damage. The staff at Holiday Inn showed great compassion, care and concern for me and what was happening at home. They were friendly and addressed me by name each time we met. The accommodations were excellent. The suite provided rest and a place of organization. I always felt safe and secure. The suite and all public areas were always very clean. All details were attended to. Lastly, breakfast! A nice variety topped off with the BEST cinnamon rolls. I am grateful for the ease of my stay. August 25, 2014
Rated 5.0 out of 5.0 by great perfect place to stay in the grand rapids area for business and pleasure. August 24, 2014
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