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Rated 4.6 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Friendly staff The whole trip went well. It was a quick one night stay, but everything was smooth from check-in, breakfast, internet, check-out, etc. September 8, 2014
Rated 5.0 out of 5.0 by 5 Star HIE This is one of the best Holiday Inn Express' I've ever stayed at. It seemed a little out of the way in the back side of a mall, but the drive was worth it. Don't expect anything different in the way of breakfast, but the staff was very friendly. The breakfast room was large enough that you didn't have to worry about bumping into other folks. The rooms were very classy, much more than your typical HIE. Any time I'm in the Grand Rapids area, I will use this hotel again. September 7, 2014
Rated 5.0 out of 5.0 by Very nice space Excellent hotel. All staff were very friendly and helpful. Would stay here again. September 3, 2014
Rated 4.0 out of 5.0 by good night nice the room was clean and I enjoyed my stay at the hotel September 3, 2014
Rated 5.0 out of 5.0 by Great property, room, and pool area Excellent place to stay hands down. Really enjoyed it. Just a bit pricey was the only real negative. September 1, 2014
Rated 5.0 out of 5.0 by Quiet, friendly, & comfortable Staff was very friendly and welcoming. Room was clean and comfortable. Furniture and linens looked relatively new. Located near shopping mall and many restaurants. Enjoyed my brief stay! August 30, 2014
Rated 3.0 out of 5.0 by DIFFICULT NIGHT SLEEP As previously stated, we were unable to get to sleep because of the level of noise at the 1st floor bachlorette party. August 27, 2014
Rated 4.0 out of 5.0 by Nice Rooms but thin thin walls!! Overall our experience was good. However, the walls seem very thin and we were able to hear very clearly the people above us and next to us. Not sure if it was the room we were in Room 230, but we heard very loudly next to the bed everytime the toliets were flushed. If not for that fact, I would say this was a Very Good/Excellent stay. The room was nice and clean with great furniture and accessories. The breakfast choices were surpisingly very good and the service was good. August 27, 2014
Rated 5.0 out of 5.0 by Good hotel near the freeways Nice hotel near many restaurants on Alpine and very close access to the freeways. Great place to go at the end of a long day in GR. August 25, 2014
Rated 5.0 out of 5.0 by Excellent in all services and beautiful suite My stay was very lengthy due to storm damage. The staff at Holiday Inn showed great compassion, care and concern for me and what was happening at home. They were friendly and addressed me by name each time we met. The accommodations were excellent. The suite provided rest and a place of organization. I always felt safe and secure. The suite and all public areas were always very clean. All details were attended to. Lastly, breakfast! A nice variety topped off with the BEST cinnamon rolls. I am grateful for the ease of my stay. August 25, 2014
Rated 5.0 out of 5.0 by great perfect place to stay in the grand rapids area for business and pleasure. August 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed Really enjoyed your hotel. Great decor. Clean room and bathroom. August 22, 2014
Rated 5.0 out of 5.0 by Very Impressive After a couple of recent disappointing nights at a competitors hotel, so were so impressed with this Holiday Inn Express. Would definitely stay there again when in Grand Rapids. August 20, 2014
Rated 5.0 out of 5.0 by Great Stay The new staff at the front desk are great and doing a fine job during check-in and checking- out. They have answered our questions on where to eat and what sites to see. Very nice as well. Willing to help.. Rooms are clean, HK very nice, extra towels added when needs. Food is hot and ready in the morning. Service just great!!!!! August 19, 2014
Rated 5.0 out of 5.0 by Dinning area There could have been one more person to handle the amount of guests. Quantity of food was poor and no one to keep room clean between guests. August 14, 2014
Rated 5.0 out of 5.0 by Great Location Great place to stay! Staff was great, rooms clean.. August 8, 2014
Rated 4.0 out of 5.0 by Room a/c and heater noise The room air conditioner/heater made too much noise. Other than that, the room was clean and the staff were very nice. August 7, 2014
Rated 2.0 out of 5.0 by bed and breakfast were good The bed was comfortable and the breakfast staff was great, she kept the food coming and the breakfast area very clean. August 7, 2014
Rated 5.0 out of 5.0 by Fantastic stay!! And Emily is great!!! During check-in, Emily suggested that I sign up for the rewards program that no one had ever mentioned to me before. She was so helpful and sweet. When I got to my room, my air conditioner was broken (and permanently blasting TONS of cold air), but when I called Emily, she came up to my room to try to fix it. When we couldn't figure it out, she upgraded me to a suite for my three night stay. She was really exceptional. Room was spotless and smelled clean (instead of musty like some hotels do). The room service staff even wrote me friendly notes every day thanking me for my stay. Doesn't get much better than that. My only complaint would be that there wasn't as big of a breakfast selection compared to other hotels (I travel every week for work), but was delicious, fresh, and frequently re-stocked. Thanks for a great stay! I'll be back! PS - Give Emily a raise! August 5, 2014
Rated 5.0 out of 5.0 by Great Location Will be staying here again! Very nice property and great location. Close enough to Grand Rapids. Easy access to everything! August 5, 2014
Rated 5.0 out of 5.0 by Ty HIE We stay at HIE across the country... This location is the best one in the chain. I seldom take time to give praise; but, this stay deserves my time. July 31, 2014
Rated 5.0 out of 5.0 by Good location & comfortable room My needs recently brought me to the Grand Rapids area where I stayed at the Holiday Inn & Suites in Walker, Michigan just outside of Grand Rapids. this turned out to be a very convenient location - just 15 minutes away from Grand Rapids. The room was very comfortable - appointed with just the amenities I needed. If, I need to return to the area, this will be my first choice. July 29, 2014
Rated 5.0 out of 5.0 by Great place to stay We had a great experience at this Holiday Inn Express. The room had an updated feel, the bed was comfortable, the pool was great, and complimentary breakfast was pretty good. Overall, it made for a pleasant and relaxing stay. July 28, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service Excellent customer service when disappointed about a/c noise in room. The staff were kind, friendly and patient at the front desk. Room was clean, bathroom was clean, and breakfast had a good variety. Liked the hot coffee and water available 24/7. July 28, 2014
Rated 3.0 out of 5.0 by New remodel but old still shows The wall area in our bathroom had new wallpaper but you could see it was sinking in by the tub, so it wasn't remodeled well enough to hide the flaws.Avoid going here when a baseball team is here. They pranked our doors until 11 pm while the chaperones sat drinking and chatting. Then there was kids in the pool area without adults ALL under age 14. The beds were HARD as a rock an no comforters just thin blankets. The towels were a plenty and the breakfast was awesome, minus the fact that there was one person to take care of and clean up after the MESSY baseball families and they were messy, guess they don't know how to put away their trash! The desk staff was great, front desk was empty a lot. Very quiet area considering it was next to freeway wouldn't have know it was there. Then when we checked it they assigned us to the wrong room due to my disabilities need. Had to get it changed when I checked in. The lack of handicap parking made it difficult since there were only like 4 by the door and they were all gone. July 20, 2014
Rated 5.0 out of 5.0 by Clean, well managed hotel with awesome staff Everything about my stay here was amazing. The front desk is professional but caring, the breakfast is very well put together and the breakfast attendant is friendly and knowledgeable. The housekeeping staff is amazing and responded promptly to my request for extra conditioner. The guests rooms are modern and spotlessly clean, the pool is clear and the chemicals are so in balance they are barely noticeable (just like they should be). Hats off to both the staff and the manager, you care and it shows. July 18, 2014
Rated 5.0 out of 5.0 by Great Grand Rapids visit! Great staff, location! The area was built up much more than the last time we stayed there... July 18, 2014
Rated 5.0 out of 5.0 by Excellent location and service Visiting the town for a wedding, I found this place an excellent place to stay. I looked forward to breakfast and the gym before visiting family. My late evening/early morning arrivals were greeted by kindness and a sense of security. The closeness to shopping was perfect!! Will stay here again when I visit in the future. July 17, 2014
Rated 5.0 out of 5.0 by Great Staff I forgot the lady's name who helped me when I first came in. I think it may have been Carmela, but she was so pleasant. She really made me feel welcome. She is simply wonderful. Then the staff called the room to make sure everything was ok, great touch. I talked to one of the ladies that clean the rooms and she was very nice and pleasant also and said that 'if the staff is happy then the guest will be happy'. I travel for a living and I must say Holiday Inn Grand Rapids is one of the best I have experienced. Thank you very much... July 14, 2014
Rated 5.0 out of 5.0 wonderful service, most attentive staff excellent room, very comfortable beds, superb bathroom July 12, 2014
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