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Rated 4.6 out of 5 by 130 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed Really enjoyed your hotel. Great decor. Clean room and bathroom. August 22, 2014
Rated 5.0 out of 5.0 by Very Impressive After a couple of recent disappointing nights at a competitors hotel, so were so impressed with this Holiday Inn Express. Would definitely stay there again when in Grand Rapids. August 20, 2014
Rated 5.0 out of 5.0 by Great Stay The new staff at the front desk are great and doing a fine job during check-in and checking- out. They have answered our questions on where to eat and what sites to see. Very nice as well. Willing to help.. Rooms are clean, HK very nice, extra towels added when needs. Food is hot and ready in the morning. Service just great!!!!! August 19, 2014
Rated 5.0 out of 5.0 by Dinning area There could have been one more person to handle the amount of guests. Quantity of food was poor and no one to keep room clean between guests. August 14, 2014
Rated 5.0 out of 5.0 by Great Location Great place to stay! Staff was great, rooms clean.. August 8, 2014
Rated 4.0 out of 5.0 by Room a/c and heater noise The room air conditioner/heater made too much noise. Other than that, the room was clean and the staff were very nice. August 7, 2014
Rated 2.0 out of 5.0 by bed and breakfast were good The bed was comfortable and the breakfast staff was great, she kept the food coming and the breakfast area very clean. August 7, 2014
Rated 5.0 out of 5.0 by Fantastic stay!! And Emily is great!!! During check-in, Emily suggested that I sign up for the rewards program that no one had ever mentioned to me before. She was so helpful and sweet. When I got to my room, my air conditioner was broken (and permanently blasting TONS of cold air), but when I called Emily, she came up to my room to try to fix it. When we couldn't figure it out, she upgraded me to a suite for my three night stay. She was really exceptional. Room was spotless and smelled clean (instead of musty like some hotels do). The room service staff even wrote me friendly notes every day thanking me for my stay. Doesn't get much better than that. My only complaint would be that there wasn't as big of a breakfast selection compared to other hotels (I travel every week for work), but was delicious, fresh, and frequently re-stocked. Thanks for a great stay! I'll be back! PS - Give Emily a raise! August 5, 2014
Rated 5.0 out of 5.0 by Great Location Will be staying here again! Very nice property and great location. Close enough to Grand Rapids. Easy access to everything! August 5, 2014
Rated 5.0 out of 5.0 by Ty HIE We stay at HIE across the country... This location is the best one in the chain. I seldom take time to give praise; but, this stay deserves my time. July 31, 2014
Rated 5.0 out of 5.0 by Good location & comfortable room My needs recently brought me to the Grand Rapids area where I stayed at the Holiday Inn & Suites in Walker, Michigan just outside of Grand Rapids. this turned out to be a very convenient location - just 15 minutes away from Grand Rapids. The room was very comfortable - appointed with just the amenities I needed. If, I need to return to the area, this will be my first choice. July 29, 2014
Rated 5.0 out of 5.0 by Great place to stay We had a great experience at this Holiday Inn Express. The room had an updated feel, the bed was comfortable, the pool was great, and complimentary breakfast was pretty good. Overall, it made for a pleasant and relaxing stay. July 28, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service Excellent customer service when disappointed about a/c noise in room. The staff were kind, friendly and patient at the front desk. Room was clean, bathroom was clean, and breakfast had a good variety. Liked the hot coffee and water available 24/7. July 28, 2014
Rated 3.0 out of 5.0 by New remodel but old still shows The wall area in our bathroom had new wallpaper but you could see it was sinking in by the tub, so it wasn't remodeled well enough to hide the flaws.Avoid going here when a baseball team is here. They pranked our doors until 11 pm while the chaperones sat drinking and chatting. Then there was kids in the pool area without adults ALL under age 14. The beds were HARD as a rock an no comforters just thin blankets. The towels were a plenty and the breakfast was awesome, minus the fact that there was one person to take care of and clean up after the MESSY baseball families and they were messy, guess they don't know how to put away their trash! The desk staff was great, front desk was empty a lot. Very quiet area considering it was next to freeway wouldn't have know it was there. Then when we checked it they assigned us to the wrong room due to my disabilities need. Had to get it changed when I checked in. The lack of handicap parking made it difficult since there were only like 4 by the door and they were all gone. July 20, 2014
Rated 5.0 out of 5.0 by Clean, well managed hotel with awesome staff Everything about my stay here was amazing. The front desk is professional but caring, the breakfast is very well put together and the breakfast attendant is friendly and knowledgeable. The housekeeping staff is amazing and responded promptly to my request for extra conditioner. The guests rooms are modern and spotlessly clean, the pool is clear and the chemicals are so in balance they are barely noticeable (just like they should be). Hats off to both the staff and the manager, you care and it shows. July 18, 2014
Rated 5.0 out of 5.0 by Great Grand Rapids visit! Great staff, location! The area was built up much more than the last time we stayed there... July 18, 2014
Rated 5.0 out of 5.0 by Excellent location and service Visiting the town for a wedding, I found this place an excellent place to stay. I looked forward to breakfast and the gym before visiting family. My late evening/early morning arrivals were greeted by kindness and a sense of security. The closeness to shopping was perfect!! Will stay here again when I visit in the future. July 17, 2014
Rated 5.0 out of 5.0 by Great Staff I forgot the lady's name who helped me when I first came in. I think it may have been Carmela, but she was so pleasant. She really made me feel welcome. She is simply wonderful. Then the staff called the room to make sure everything was ok, great touch. I talked to one of the ladies that clean the rooms and she was very nice and pleasant also and said that 'if the staff is happy then the guest will be happy'. I travel for a living and I must say Holiday Inn Grand Rapids is one of the best I have experienced. Thank you very much... July 14, 2014
Rated 5.0 out of 5.0 wonderful service, most attentive staff excellent room, very comfortable beds, superb bathroom July 12, 2014
Rated 2.0 out of 5.0 by It is all in Holiday Inn's "lingo" and being a member of their "club." Beautiful hotel, but reservation was totally mishandled and misleading as far as what type of room I requested and was promised. Spent over 20 minutes on the 800 reservation line while they contacted hotel direct assuring that I could get a handicapped room for my elderly parents close to an additional room for my immediately family. (There were 6 of us total.) When checking in (very late in the evening) once again asked if the room was a handicapped room and was assured it was. Arrived at room (3rd floor) and the ONLY handicapped prevision was ONE hand bar to hold onto when stepping over the edge of the tub to get in. Both rooms were IDENTICAL! There was absolutely nothing in the promised "handicapped" room that made it more accessible for my parents. It was late and we were all exhausted so we just lived with it but asked at the front desk the next morning why the rooms were the same, when I was told that I needed to ask for a "roll in" handicapped room if I wanted one that was more accessible. Not sure how Holiday Inn expects me to know their "lingo" for getting what I needed. Also, asked for a couple of extra hours with a late check out and was told no because I was not a member of their "club." I used to travel internationally over 250K miles a year for my job, and still know many people that do, and I can promise you that if I were still traveling frequently, I would NOT stay at Holiday Inn - nor would I recommend them. The most beautiful hotel in the world does not make up for the fact that my elderly parents and I struggled to get them bathed and settled for the night after I specifically asked for the accommodations that I knew we needed - and was lead to believe that was what I was getting - when it fact it was not.... July 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed and the staff was very good. We were only here for one night as a stop off before traveling to Muskegon to ride the Lake Express the next morning. This Hotel is a little off of the main highway but was very easy to get to. Clean comfortable rooms. Lobby and other common areas were neat and clean also. Did not partake in the breakfast but it appeared to be the same as most Hotel breakfast, not all that great but OK. June 29, 2014
Rated 5.0 out of 5.0 by Perfect for our 12 hour stay! I knew from recent experience with our two-night stay at a Holiday Inn Express in a different state that I would seek out this hotel for our next trip. I appreciated the ease of booking, consistency of amenities, and filling breakfast for our family's early morning check out. June 25, 2014
Rated 2.0 out of 5.0 by Leaky Air Conditioner Upon arrival the front desk did not let us know that the air conditioning unit was leaking water all over the floor. After a few wet socks and and patting the floor around the unit which extended out by the desk area, I went down to the front desk who informed me that they were aware of the issue, but did not seem to think that we needed to know about it upon check in. They simply stated that they would look at it the next day after we were gone. June 24, 2014
Rated 5.0 out of 5.0 by Very clean facility Great place to stay in G. Rapids. Central to everything and a very clean place. June 23, 2014
Rated 5.0 out of 5.0 by Nice Hotel Value This is a great place to stay if you want to close to Grand rapids. I attended a conference here and was 5-10 drive. Traffic isn't an issue and there are plenty of palces to eat and things to do around the hotel if you don't want to go into town. The breakfast was ready to go @ 6:00 so no worries there and the item available changed a little each day. Overall I had a good experience and would go there again. June 19, 2014
Rated 5.0 out of 5.0 by Very Surprised First time using the Holiday Inn Express and I was pleasantly surprised with how good my stay was. Will stay again June 11, 2014
Rated 5.0 out of 5.0 by OUR RECENT STAY AT A HOLIDAY INN EXPRESS EVERYTHING WAS GREAT EXCEPT FOR THE FOLLOWING: 1) THE COMPUTER SYSTEM WAS DOWN SO WE WEREN'T RECOGNIZED AS A PRIORITY CLUB MEMBER AND GOT NO WATER OR PAPER; AND 2) THE PERSON MANAGING THE DINING ROOM WAS EXTREMELY LOAD AND ANNOYING WHILE ALLOWING CERTAIN FOOIDS TO RUN OUT. WE WOULD NOT EAT THERE AGAIN. OH, I MOTIONED TO THE DINING ROOM PERSON TO PLEASE TONE IT DOWN AND WHILE I'M SURE SHE SAW ME, SHE LIKEWISE IGNORED ME. June 9, 2014
Rated 5.0 out of 5.0 by Clean room and friendly staff. Very clean hotel with a friendly staff. Location close to downtown, shopping and restaurants. June 6, 2014
Rated 5.0 out of 5.0 by Nice location Facility is within walking distance of shopping, eating, and theater. Room was clean and quite. Staff went out of their way to make your stay comfortable. June 1, 2014
Rated 5.0 out of 5.0 by Great facility all around This hotel has been newly remodeled and looks great. The rooms are very comfortable and the staff is very polite and accommodating. I travel several days a week for business and this hotel is my preference. April 28, 2014
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