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Rated 4.6 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by Great Grand Rapids visit! Great staff, location! The area was built up much more than the last time we stayed there... July 18, 2014
Rated 5.0 out of 5.0 by Excellent location and service Visiting the town for a wedding, I found this place an excellent place to stay. I looked forward to breakfast and the gym before visiting family. My late evening/early morning arrivals were greeted by kindness and a sense of security. The closeness to shopping was perfect!! Will stay here again when I visit in the future. July 17, 2014
Rated 5.0 out of 5.0 by Great Staff I forgot the lady's name who helped me when I first came in. I think it may have been Carmela, but she was so pleasant. She really made me feel welcome. She is simply wonderful. Then the staff called the room to make sure everything was ok, great touch. I talked to one of the ladies that clean the rooms and she was very nice and pleasant also and said that 'if the staff is happy then the guest will be happy'. I travel for a living and I must say Holiday Inn Grand Rapids is one of the best I have experienced. Thank you very much... July 14, 2014
Rated 5.0 out of 5.0 wonderful service, most attentive staff excellent room, very comfortable beds, superb bathroom July 12, 2014
Rated 2.0 out of 5.0 by It is all in Holiday Inn's "lingo" and being a member of their "club." Beautiful hotel, but reservation was totally mishandled and misleading as far as what type of room I requested and was promised. Spent over 20 minutes on the 800 reservation line while they contacted hotel direct assuring that I could get a handicapped room for my elderly parents close to an additional room for my immediately family. (There were 6 of us total.) When checking in (very late in the evening) once again asked if the room was a handicapped room and was assured it was. Arrived at room (3rd floor) and the ONLY handicapped prevision was ONE hand bar to hold onto when stepping over the edge of the tub to get in. Both rooms were IDENTICAL! There was absolutely nothing in the promised "handicapped" room that made it more accessible for my parents. It was late and we were all exhausted so we just lived with it but asked at the front desk the next morning why the rooms were the same, when I was told that I needed to ask for a "roll in" handicapped room if I wanted one that was more accessible. Not sure how Holiday Inn expects me to know their "lingo" for getting what I needed. Also, asked for a couple of extra hours with a late check out and was told no because I was not a member of their "club." I used to travel internationally over 250K miles a year for my job, and still know many people that do, and I can promise you that if I were still traveling frequently, I would NOT stay at Holiday Inn - nor would I recommend them. The most beautiful hotel in the world does not make up for the fact that my elderly parents and I struggled to get them bathed and settled for the night after I specifically asked for the accommodations that I knew we needed - and was lead to believe that was what I was getting - when it fact it was not.... July 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed and the staff was very good. We were only here for one night as a stop off before traveling to Muskegon to ride the Lake Express the next morning. This Hotel is a little off of the main highway but was very easy to get to. Clean comfortable rooms. Lobby and other common areas were neat and clean also. Did not partake in the breakfast but it appeared to be the same as most Hotel breakfast, not all that great but OK. June 29, 2014
Rated 5.0 out of 5.0 by Perfect for our 12 hour stay! I knew from recent experience with our two-night stay at a Holiday Inn Express in a different state that I would seek out this hotel for our next trip. I appreciated the ease of booking, consistency of amenities, and filling breakfast for our family's early morning check out. June 25, 2014
Rated 2.0 out of 5.0 by Leaky Air Conditioner Upon arrival the front desk did not let us know that the air conditioning unit was leaking water all over the floor. After a few wet socks and and patting the floor around the unit which extended out by the desk area, I went down to the front desk who informed me that they were aware of the issue, but did not seem to think that we needed to know about it upon check in. They simply stated that they would look at it the next day after we were gone. June 24, 2014
Rated 5.0 out of 5.0 by Very clean facility Great place to stay in G. Rapids. Central to everything and a very clean place. June 23, 2014
Rated 5.0 out of 5.0 by Nice Hotel Value This is a great place to stay if you want to close to Grand rapids. I attended a conference here and was 5-10 drive. Traffic isn't an issue and there are plenty of palces to eat and things to do around the hotel if you don't want to go into town. The breakfast was ready to go @ 6:00 so no worries there and the item available changed a little each day. Overall I had a good experience and would go there again. June 19, 2014
Rated 5.0 out of 5.0 by Very Surprised First time using the Holiday Inn Express and I was pleasantly surprised with how good my stay was. Will stay again June 11, 2014
Rated 5.0 out of 5.0 by Clean room and friendly staff. Very clean hotel with a friendly staff. Location close to downtown, shopping and restaurants. June 6, 2014
Rated 5.0 out of 5.0 by Nice location Facility is within walking distance of shopping, eating, and theater. Room was clean and quite. Staff went out of their way to make your stay comfortable. June 1, 2014
Rated 5.0 out of 5.0 by Great facility all around This hotel has been newly remodeled and looks great. The rooms are very comfortable and the staff is very polite and accommodating. I travel several days a week for business and this hotel is my preference. April 28, 2014
Rated 5.0 out of 5.0 by Mr. Good experience from beginning to end. Good staff and very fine accommodations. I would stay here again. April 16, 2014
Rated 5.0 out of 5.0 by SO Friendly!!! We stayed just one night and were treated so well! Arrived early with no problem checking in and was able to get a late checkout too! All of the staff that we encountered during our stay were SO friendly and made us feel comfortable and welcome!! If we are ever in the area and need to stay somewhere we WILL certainly be staying here and will recommend it to anyone we know looking for a place in the area to stay!! April 8, 2014
Rated 5.0 out of 5.0 by excellent & much appreciated refurbished complex Just the drive into the lot and seeing the exterior of the building was inviting enough, but to enter the lobby and hear hello Mr. K----- I knew I was at my home away from home, and then to see the decor was much more then I expected. The room with it,s new decor and furniture is very inviting I like the modern touch, the colors are very relaxing. I had a very relaxing and peaceful night sleep. When I entered the dining area I was not only greeted with a very friendly hello Mr. K----- how was your night but if you need any help please let us know. The decor in the dinning area is very comfortable, the food bar was laid out very professionally and makes it easy to find your food and get to your comfortable chairs and table. I can't say or give enough praise and credit to a professional staff that is and as long as I have been staying at this Holiday Inn Express treated me on my business trips. To the Management and staff you have much to be proud of and to those that did the remodeling great job hope you all get an award for your work. Thanks; Paul K P.S I used to take pictures for the Grand Rapids Builders Association annual awards banquet. You need to enter your building!!! April 2, 2014
Rated 4.0 out of 5.0 by Hotel Chain of choice The upgrades are nice and the hotel clean with a suitable breakfast area. Thats why I stay at Holiday Inn Expresses March 28, 2014
Rated 5.0 out of 5.0 by Home away from home I find the staff to be top rate against anyone else in this Bussiness, very courteous, friendly, caring and respective of guest. My visit was relaxing and enjoyable as I will definitely return to this location for my future bussiness needs. Thank you for having well trained employees to help those of us that travel in our everyday ventures. March 23, 2014
Rated 4.0 out of 5.0 by Staffing of breakfast food area. With a full parking lot, I assume that you were at full room occupancy. Sat March 15, 2014 to Sunday March 16, 2014. By electing to have only one employee to service the food was not only unfair to the employee, it appeared to make what should have been a pleasant experience mor many of your guests. I felt bad for your only employee serving the food area as it just too much to do for one person. I didn't complain, but I coud see that other guests were not so compassionate and were irritated. Just thought you should know this information. March 19, 2014
Rated 5.0 out of 5.0 by Great Staff The staff at this hotel were amazing! They were very helpful and know a lot about the area. It was great to see staff that cared about the guest and willing to help any way possible. I was also impressed by their ability to know my name every time I walked into the hotel. It was a great stay and I'd stay there again. Thank you! March 18, 2014
Rated 5.0 out of 5.0 Excellent I have no bad review for my stay at your hotel. I will recommend someone to stay there. I enjoyed it. March 10, 2014
Rated 5.0 out of 5.0 by 3 awesome 1 week stays. 5 stars. I have stayed at this Holiday Inn Express several times over the last couple of months for business. Each stay has been for a one week period of time and each stay has been exceptional. Yes, there has been some construction due to improvements and updates but that's actually a good thing. And, as far as I could tell as of my Feb 2014 stay, the construction is complete. The rooms are clean, stylish, comfortable, roomy, and quiet. Not to take anything away from the hotel itself, but I'd have to say that the best thing about this hotel is the staff. They are ALWAYS courteous, helpful, and friendly. I have always been greeted with a warm smile. I highly recommend this hotel and look forward to my next stay. Thank you to all of the staff and to Holiday Inn Express for making my time away from home as pleasant and comfortable as possible. Keep up the good work! February 22, 2014
Rated 3.0 out of 5.0 by Wait to go main floor under construction Workout and pool closed, junk everywhere. Offered a day pass at the desk, but the gym said it wasn't a pass, but a coupon.....still wanted extra money to get in... Wait until the work is done.... December 22, 2013
Rated 5.0 out of 5.0 by Beautiful and comfortable We love to stay at this Holiday Inn. The rooms are always spotless, comfy, and perfect in every way!! Short drive into down town Grand Rapids and near shops and restaurants of all kinds. December 17, 2013
Rated 5.0 out of 5.0 by Great Choice! Great accommodations! Recent upgrade is a plus! Staff are very friendly and location was great! Highly recommend to those staying in Grand Rapids! November 27, 2013
Rated 2.0 out of 5.0 by Not kid friendly Upon arrival hallways and stairways very dirty and looking like it hasn't been cleaned in weeks. The family took a stroll down to pool to check it before we went to go our suits on. I'm glad we did. There was a 50+ year old couple in jacuzzi with a bottle of booze and glasses on the side drinking it up. But what bother me the most is they were touching and kissing each other while she was sitting is his lap. We told the front desk as she said since there was another family with kids she would go talk to them. Making us feel like if we were the only family there she wouldn't. The couple never stopped and didn't get out so we did not go to the pool again. We will not stay at this hotel again. we like holiday in expresses but this one is off our list for ones to stay at. November 27, 2013
Rated 5.0 out of 5.0 by Excellent Stay The hotel is located right off the highway, near many places to eat and shop. It is in a quiet location though, very safe, nice area. Staff were wonderful, I was greeted warmly and treated like royalty. My room was big, beds comfortable, and VERY clean. I was able to fall right asleep, hotel is quiet and feels very safe. Breakfast was yummy with good healthy choices. Again, everything was very clean. I ended up leaving one of my bags at the hotel and I had to call and ask for it to be mailed and the lady at the desk was very polite and helpful and got it in the mail the next day. November 21, 2013
Rated 5.0 out of 5.0 by Very nice experience. Clean and relaxing. I stayed here for the first time on a recommendation from a coworker. Excellent choice to stay here. Friendly, clean, and for the most part a quiet stay. At the end of my stay they were starting an extensive remodeling project there. So it got a little loud but they knocked off work by 6PM. (Or at least the loud part) I look forward to seeing the results and will definitely return. October 11, 2013
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