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Rated 4.7 out of 5 by 180 reviewers.
Rated 4.0 out of 5.0 by Average accomodation The hotel appeared new and updated. The lobby was kept clean despite the very wet, snowy weather. The room and bathroom were clean and updated. The heater was extremely loud and cycled on and off all night causing very fractured sleep. We were also able to hear everything from the room next door, not specific words, but talking, crying, walking, water, etc. Breakfast was ok...cinnamon rolls were delicious. I went down around 9:30 one morning and there were no eggs or sausage left. Overall, if in the area again, we would probably try another hotel. February 26, 2015
Rated 5.0 out of 5.0 by Excellent From the time we walked through the door until we checked out, nothing could have been done better. Staff was professional and exceptionally friendly. It's like we were their only guests and they were there to cater to us. Exceptional in every way. February 25, 2015
Rated 3.0 out of 5.0 by A lot of money for microwave breakfast Everything was good about this hotel except for the breakfast. The staff preparing the breakfast was outstanding but the food was fair. February 25, 2015
Rated 5.0 out of 5.0 by Awesome staff! Nicole was very helpful and great to work with! Great place to stay February 22, 2015
Rated 4.0 out of 5.0 Great Service The staff is always great. When I stay here, I always have a great experience. I don't even have tell the front desk staff my name when I walk in. February 21, 2015
Rated 5.0 out of 5.0 by Warm, Friendly, Knowledgeable Staff This hotel is remarkably noteworthy for the exceptionally friendly, courteous and helpful staff throughout the premises. Upon arrival, we were warmly greeted by Nicole at the Front Desk , and I was so impressed with how she quickly appraised all of our needs for the duration of our stay. She quickly assured us that she was there to help us have a wonderful visit, and provided us with maps to our destination, with careful explanations of how to best journey along the local routes. She found us a room that was perfect for our needs. We were thrilled the next morning with the outstanding variety of breakfast foods available for the guests. Everything was fresh and absolutely delicious! Brittany was busy making everything in the Breakfast Room just glisten, and I was so happy to meet her! I thanked Brittany for the delightful array of breakfast foods, and she made sure that we had absolutely everything we needed for a great start to our day! I loved her! This hotel obviously hires only the best staff! The visit was made pleasant by the warm hellos and offers of help if any were needed by the maintenance staff, too, as we passed each other in the hallways. My children and I were happy to stay here and loved the beauty of this hotel. Upon checkout, even our send off was warmly handled by lovely Manager, Hanna, at the front desk. We highly recommend this hotel due to the cleanliness of the facilities, but most especially, because of the amazing staff! February 19, 2015
Rated 5.0 out of 5.0 by Very Impressed Excellent room condition, and facilities. Best hotel I’ve stayed in within the past 24 months. February 18, 2015
Rated 5.0 out of 5.0 by Business travel North Grand Rapids Hotel staff was very good at their job. The hotel was clean and the spa was good and hot. February 10, 2015
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