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Rated 4.4 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Great room and service Everything when smoothly; customer service was quick and efficient. We really enjoyed the room; despite being right off the lobby the room was quiet and we had a great nights rest. Good location for visiting downtown Walla Walla and local wineries that are on the outskirts of town. August 22, 2014
Rated 5.0 out of 5.0 by Walla Walla Holiday Inn This was my first time to Walla Walla Washingtion and I enjoy the area very much. In particular, the Holiday Inn provided an excellent hotel environment with a modern upgraded facility and location. August 21, 2014
Rated 1.0 out of 5.0 by Don't stay here! My family and friends came to Walla Walla for the purpose of going wine tasting. We had a total of three rooms during our stay and during our time, I don't think I slept more than eight hours over two nights! While the staff was of fair quality, the breakfast had limited choices, the noise level was excessive and the quality of our "Executive" room was hideous. I would never stay here again nor would I recommend this hotel to anyone else. We chose a Holiday Inn branded hotel for the usual consistency of quality. The entire experience was subpar and the quality poor. August 15, 2014
Rated 5.0 out of 5.0 by outstandng staff the nicest and friendliest staff i have experienced in a while, and incredibly helpful. really can't say enough about the people who worked there. outstanding!!! August 10, 2014
Rated 5.0 out of 5.0 by Great Staff We had a death in the family and all met and stayed at this hotel. I do not believe there is another hotel that would have accommodated us any better. The staff went out of their way to put us all in one area convenient to the Dining Room as all our family met daily in the Dining Room and used your patio area. Again your staff made this as pleasant as could be under the circumstances. Absolutely the most comfortable beds and pillows I have had in my travels. August 9, 2014
Rated 3.0 out of 5.0 by Poor customer service Hotel was okay, but customer service was unsatisfactory. Would not recommend based on recent visit. August 6, 2014
Rated 5.0 out of 5.0 by Good value, excellent customer service, clean rooms, fabulous showers! I'd recommend the Holiday Inn Express in Walla Walla, WA, to anyone. I've done business in WW for over 8 yrs, and always stay at the HIE. The facility is clean and recently remodeled (modern)...the air conditioners work great and are quieter...the pool is fab...the rooms are really nice with a kitchen nook and EXCELLENT shower...the maid service/cleaning group is very service oriented and the rooms are super clean...and the best part of the HIE is their Excellent Customer Service with all staff, especially the front desk. Thank you to all at the Walla Walla Holiday Inn Express! August 5, 2014
Rated 5.0 out of 5.0 by Great Staff The staff at this hotel is second to none. On our first night we arrived late after a hard day's drive. The night clerk went out of her way to find an apple and banana in the kitchen for my wife to eat before bed. We stayed two nights and the staff were all very friendly and courteous. It's the little things that make for a great stay! August 2, 2014
Rated 5.0 out of 5.0 by nice pool and breakfast we were in town for a family reunion the hotel was centrally located near town and friends and family stayed also. Grandkids loved the pool and the pancake maker was a hit for breakfast as were all the choices. the family eating place within walking distance was a great choice for a quick dinner after a long drive. The cookies at 7 pm was a hit. July 26, 2014
Rated 5.0 out of 5.0 by Great place to stay in Walla Walla We enjoyed our stay very much. Friendly and helpful front desk staff with minimal wait for check-in. We were particularly impressed with the size of the rooms. With 4 adults staying in one room it can be pretty crowded but there was plenty of room for us and all our luggage. And the beds were extremely comfortable - best hotel bed I've had in a really long time. July 24, 2014
Rated 5.0 out of 5.0 by Great stay Loved the comfortable beds and pillows. The staff was very friendly and accommodating. I brought my own food and it was great having a frig and microwave in the room. I was there for a class taught at the hotel and the staff was attentive to our needs. The only "bad" experience was the people staying above me liked to be up at 2:30 AM making noise. But I solved that problem with earplugs. July 24, 2014
Rated 5.0 out of 5.0 by visit review clean rooms and staff was very friendly! We have stayed there two times ( two nights each stay) in the last 6 weeks. Go Walla Walla Sweets!!!! July 23, 2014
Rated 5.0 out of 5.0 by Good bed, superb shower, food, service, quiet, great The Walla Walla Holiday Inn is very well constructed. It was Fourth of July and I just barely heard any fireworks and got great sleep. The hotel was recently renovated and to my utter amazement, the tub had been replaced with stone walk-in shower with beautiful, sturdy glass doors, an absolute delight. Bed was superb as was food and the employees were wonderful and I want to say a special thank you for the girl who cleaned my room. There is not one thing I would change about my stay and I look forward to staying again. July 10, 2014
Rated 5.0 out of 5.0 by bed was comfortable - very important Asked for directions to italian restaurant, received wrong directions. However front desk person was polite and patient. She had an angry customer before i checked in. Customer was very irate, front desk person handled best that she could and kept calm. July 9, 2014
Rated 5.0 out of 5.0 by Excellent Service Excellent Customer Service from the staff! I would definitely stay again. July 7, 2014
Rated 3.0 out of 5.0 by Not a good stay The staff is inconsiderate and sloppy. The room is OK but everything else is quite poor. The price is much more than most Holiday Inn Express properties. The location is in a bad area of town. The food was worse than one would expect. Overall I give this place a 2 or 3 out of 10. July 3, 2014
Rated 4.0 out of 5.0 by Handicap access limited Wide enough doorways and adequate grab bars in bathroom but tub floor a little slippery. Hallway carpet very thick, difficult to push wheelchair. Front doors and room doors have to be held open manually, so difficult to manage by ourselves. Hotel staff did not offer to help with doors or baggage or to push wheelchair over carpeted hallway. July 2, 2014
Rated 5.0 out of 5.0 by Great stay! Very clean, very comfortable hotel. This hotel was perfect for our family. The breakfast selection is much greater than traditional continental breakfast fare. The staff was very helpful. July 2, 2014
Rated 5.0 out of 5.0 by I love this place! I travel a lot and this hotel and staff are the best I have seen. Beautiful rooms, freindly staff, it does not get any better! July 2, 2014
Rated 4.0 out of 5.0 by Elevator Elevator very slow. Breakfast items kept running out and staff were slow to replace. June 27, 2014
Rated 4.0 out of 5.0 by Supper room, great service We added an extra night because the service and room were so good. We would certainly stay here again. June 26, 2014
Rated 5.0 out of 5.0 by Just what we needed It is difficult to get a good nights rest away from home, especially when you have an 8month old with you. The hotel staff did an excellent job working with our schedule, and not just theirs. They provided excellent service. Also, the rest I got was great. The room was dark enough, the A/C Heating unit worked just how I needed it, the bed was soft enough as well as firm enough, but the pillows were the best part. Large enough, and having the soft June 25, 2014
Rated 1.0 out of 5.0 by Worst hotel experience in 20 years of business travel To be honest I cannot complain about the cleanliness or the comfort of the room. The pillows are amazing and soft THANKFULLY because I had to crush 2 of them over my head to attempt to block out the noise. I worked a 15 hour day and expected to sink into my bed before having to wake and be back to work by 9am. I heard the people in the room above mine walking, laughing, talking and tv. I let it go until 2am because I figured it was a group get together and the party would wind down by 2am. I'm not normally a grump in hotels as I travel a lot and expect a bit of noise. THIS NOISE WAS RIDICULOUS after 2am. I called the front desk and asked that they ask the room to settle down and go to sleep. It was honestly like a bowling match up there. Finally at 2:45am I went downstairs and asked to move me to another room. No rooms available so the desk attendant called "the coach" in charge of the baseball team in the room. Apparently no one answered the phone in the loud room so that is where she stopped until I complained again. At 3:15am I called the front desk and asked them to cancel my reservation for the next night. The attendant said she would see what she could do about getting me a discount for this night. Around 4am the footsteps stopped. But lucky me! At 7:30am the maids thought it would be ok to laugh and joke in the hallway while banging carts into the wall and slamming doors. When I checked out I informed the clerk of my disgust of their inability to take care of the noise. The bill was not discounted and he said all we can do is provide extra points. Now why in the world would I want points for a hotel chain that can't solve problems and allow me to do what I pay them for....SLEEP! June 25, 2014
Rated 5.0 out of 5.0 by Always friendly service and very relaxing We keep coming back, because you have a friendly staff and they are always helpful with a smile. It is always clean and quiet. June 24, 2014
Rated 1.0 out of 5.0 by Holiday Inn Express Walla Walla Horrid experience: For the 2nd time at this hotel we had female employees checked into a room which was already occupied (this time, when they walked into the room a naked male was sitting on the bed). Orange juice dispenser did not have orange juice; the pancake maker was broken; wake-up call did not happen, and despite our reservation confirmation stating the correct night their computer system had the wrong night resultant to which an employee had to stay at a different hotel. June 22, 2014
Rated 5.0 out of 5.0 by Our stay at the Walla Walla facility We enjoyed our stay here. The rooms were comforable and clean. The enternet service was very good. The pool felt really good but the Jacuzzi did not work. That was a real bummer. The facility was quiet, evewn though it was full. Everyone was friendlyencluding all the staff. And the morning breakfast was great. as always. June 18, 2014
Rated 5.0 out of 5.0 by Very nice room and great service The condition of the hotel was very good. The two staff memebers I dealt with were Julie and Phaythoune at the front desk. These two young ladies were very professional and friendly. That made you feel like I want to come back and stay again. The location on the west side of Walla Walla seems a little out of the way but it is close to the highway and nothing is to far out of the way in Walla Walla. June 11, 2014
Rated 5.0 out of 5.0 by Great spot to stay for wine tasting We have been staying here for years. Recently remodeled and very nice. Great value. June 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed with new carpet and furniture This hotel has been updated and it is very nice - all new tile in the bathroom, new carpet and new furniture. It is a quiet comfortable resting place. The breakfast room has been updated also. June 8, 2014
Rated 5.0 out of 5.0 by Great Hotel Staff was very friendly, rooms clean and comfortable, and very nice choice for breakfast. June 2, 2014
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