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Rated 4.3 out of 5 by 76 reviewers.
Rated 4.0 out of 5.0 by Need more varity for breakfast Breakfast is limited in terms of having varity of food. October 17, 2013
Rated 5.0 out of 5.0 by very quiet Our room was very quiet even though we were next to the stairs and the hotel was very full. We both enjoyed our stay but would like to see a better fan system in the bathroom. It got very steamy and humid when we each took a short shower. October 15, 2013
Rated 5.0 out of 5.0 by Unexpected Excellent Experience We stayed here to attend a wedding. It was recommended by the groom. To be honest, I was expecting it to be just a bed for sleeping. I was pleasantly surprised. The room is modest but with everything you need including microwave and small refrigerator. But my surprise was in the full breakfast and other personal services like cookies and milk in the evening. The pool and hot tub were great. But what made this experience beyond our expectations was the staff. Every person working there was personable and made certain we had everything we needed. They were genuine and professional. Many of the other wedding guests stayed here also and many talked..even at the wedding..about the staff. My son lost his wallet. When I was checking out, I asked if anyone had turned it in. No one had but they extended a courtesy by sending someone up to our room to double check the room before we left town! (His wallet was found in the side pocket of a bag) I will definitely recommend HI Express Walla Walla! October 8, 2013
Rated 5.0 out of 5.0 by Great Place to Stay! I stay at this hotel a lot because I travel through town every month on business. This is my favorite place to stay! The staff are wonderful, helpful and very accommodating to your needs. The rooms are comfortable, quiet and the milk and cookies before bed really top off the stay! (kind of makes up for the slow elevator). I would not even consider staying at another hotel in Walla Walla. October 1, 2013
Rated 4.0 out of 5.0 by Bed The room was great but the mattress felt like it needed to be turned, flipped or replaced. September 30, 2013
Rated 5.0 out of 5.0 by Always nice : ) We have stayed here a few times while dropping our son off @ Walla Walla Uni. Have always had a good experience. He has a few more years to go...soooo we will definetly be back!! Thanks : ) September 30, 2013
Rated 5.0 out of 5.0 Great hotel and staff This hotel had great staff that went out of their way to make sure that I had a great stay. The rooms are modern, clean, and well furnished. Thanks for a great stay. September 22, 2013
Rated 5.0 out of 5.0 by Golf Stay and Play We had a very enjoyable stay. The package price was attractive. Only minor issues were wi-fi kept requiring reentry of passcode and TV didn't carry Golf Channel. September 20, 2013
Rated 5.0 out of 5.0 by Great ammenities and rooms Our family of 4 loved staying at the Holiday Inn Express in Walla Walla. The pool was fun and the breakfast choices were wonderful. September 5, 2013
Rated 5.0 out of 5.0 by Walla Walla I always enjoy my Holiday Inn Express stays. They always seem willing to go the extra mile to help and make our stay a good experience. August 28, 2013
Rated 4.0 out of 5.0 by Bed comfortable Nice breakfast choices. Staff helpful and friendly August 25, 2013
Rated 5.0 out of 5.0 by Location Central to area of touring in southeast Washington. August 19, 2013
Rated 5.0 out of 5.0 by Taking Care of Business Convenient and great value. Refrigerator in the room is a great plus. August 14, 2013
Rated 1.0 out of 5.0 by Terrible Service We booked a King room as we were spending a special getaway weekend. Called the night before to confirm our reservation and was assured everything was all set. When we entered our room it was two queen beds instead of a king. When I called the front desk they were no help. They said they did not have a king room even though we reserved it and held it with our credit card. They made no attempt to make it right, but did offer a disingenuous apology. When asked why they did not inform us at check in, they mumbled a bit and offered the same weak apology. Other than terrible service the room was nice and clean and the breakfast was pretty good. At checkout I was asked how my stay was. I told them I was disappointed and why, thinking perhaps it would make a difference, nope, same disingenuous apology. I suspect this is the exampled set by the manager who was unavailable during my stay. Will not stay here again. August 11, 2013
Rated 5.0 out of 5.0 by Fantastic experience as always My husband and I always stay at the Holiday Inn Express whenever possible. This loyalty was put to a test during our most recent stay when I inadvertently booked a room prior to the night I had intended. They of course had us as a no show and charged our credit card. With little hesitation the clerk found an available room and transferred the charge, crisis averted. Whew...thank you Holiday Inn Express! Always clean with a lovely breakfast included in the price of the room. August 1, 2013
Rated 4.0 out of 5.0 by Spacious, relaxing Enjoyed our stay, very spacious, quiet, friendly helpful staff. July 27, 2013
Rated 3.0 out of 5.0 by Good choice , but Nice hotel ,BUT very noisy a/c may keep people awake July 26, 2013
Rated 2.0 out of 5.0 by Greedy Hotel I made reservations several months in advance for a room with two queen beds and am a priority club member. On the day I was to check in I received a call from the hotel that they had overbooked and would not be able to provide the room I had reserved. Sure enough, when I checked in I was given a room with only one bed for three adults. The only thing they could offer was blankets and pillows for my 21 year old daughter to sleep on the floor. I was charged the rate for which I had reserved the room--no discount! The receptionist left a note for the manager to call me and, of course, the manager was not available when I checked in and never did call me. Even though I have stayed at this hotel a couple of times before I will no longer be making reservations in the future. Such callous disregard for guests with advance reservations is unacceptable! Although the room was clean and the other services were satisfactory it was clear the owner planned to pack as many people as possible into the hotel on a busy weekend. Disgusting! July 7, 2013
Rated 5.0 out of 5.0 by Excellent staff I stayed in the Walla Walla, WA areafor 39 straight days. I was here on business. I started off the first 3 days in another "comperable" hotel but was not satisfied. I checked in here at the Holiday Inn Express (HIE). A couple of weeks later I had to move out to another hotel, for logistical reasons. I stayed in this other hotel for two nights but could not wait to get back the HIE. They have made me feel very welcome and made my stay very comforable. I went home for a week and then returned, very comforable and friendly. June 29, 2013
Rated 4.0 out of 5.0 by No WiFi Was disappointed that we could not connect and/or stay connected to WiFi the entire stay. I told the front desk and was told I had to call some tech support #. I objected and they said they would make the call. I never heard another word until the nite before we left and was advised they would discount my room. I appreciated that. Was never told why WiFi wasn't working consistently. I also believe your rates are way too high. I think customers are taken advantage of by hotels in Walla Walla. I stayed in a much nicer Holiday Inn in Guymon, Ok and paid $40 less. June 14, 2013
Rated 3.0 out of 5.0 by The previous tenant' bar soap was on the floor of the bathroom. Toilet seat needed adjusting. We had a comfortable quiet king room on the 2nd floor. It was acceptable. However, when I made the internet reservation 6 weeks previously I asked for the same room we previously had 2 years in a row which was on the 3rd floor. It's usually more quiet there. When I checked in no mention was made of that but I was assigned a room on the 1st floor. When I inquired she said we only look at that the morning of arrival and if the room is taken, we can't give it to you. She said i should have phoned in. I asked what else they had and we got the acceptable room on the 2nd floor. It would have been nicer to have mentioned my request, and then try to get as close to that request as possible rather than just assigning a room on the 1st floor like my request was not important.. Other than that all was well. I appreciate their mailing an item I left behind. June 10, 2013
Rated 5.0 out of 5.0 by Met all our expectations Ver comfortable. Loved the beds and linens. Will return again. June 7, 2013
Rated 5.0 out of 5.0 by Balloon Stampede We went to visit our niece at Whitman College. We also had two sisters together for Mothers' Day. Also going on was the 39th Annual Hot Air Balloon Stampede, at the County Fair Grounds and around town. Many colorful balloons. The most memorable was the night glow, where a dozen balloons were inflated and the hot air gas jets illuminated them at night, which was spectacular. The hotel is nice, a bit out of town, but a five minute drive from Main St. Since many of the balloon activities were painfully early, breakfast and coffee were ready to go good and early, which was nice. May 17, 2013
Rated 5.0 out of 5.0 by repeat customers over 11 years great friendly and knowledgable staff- houskeeping group is unsurpassed over the years- we are repeat customers over the years several times during each year since the opening week about 11 years ago- we will continue to stay at this hotel in WallaWalla- May 13, 2013
Rated 5.0 out of 5.0 by Great Stay for Wine Weekend This hotel was a nice landing pad for our busy, but short, stay in Walla Walla. We were there for Spring Release which is so much fun! The hotel staff left the pool/hot tub open really late so we were able to swim and relax after we got in, well past midnight. The beds are comfy and our room was even set up with an extra cot which worked well for us as we had four people and would have needed to call for a cot anyway. The room was well appointed with a mini fridge and micro also. The only downfalls were the price (more expensive for an event weekend) and the location. While it is right off of the highway, it really isn't realistically within walking distance to downtown. Cab rides weren't too expensive though so it was just fine! Thanks HIE! We will be back! May 13, 2013
Rated 5.0 out of 5.0 by Great service and comfortable room I would stay here again and I would definately recommend this establishment to others. It was close to the wineries :) May 5, 2013
Rated 5.0 out of 5.0 by Home Away from home I spent six weeks working in Walla Walla and this was my "home". The staff was friendly and the room was always spotless. Plenty of pillow options and very comfortable bed. The location was great for my needs. The only issue that I had was that the hot breakfast choices could have been varied a little more. Wouldn't be an issue for a short time stay. Thanks team! April 18, 2013
Rated 5.0 out of 5.0 by Helpful Staff and Well Maintained We enjoyed our stay at Holiday Inn Express because the staff were very caring, as we were there under difficult circumstances. And we had a minor plumbing issue but it was fixed within minutes after we mentioned it. The pool is particularly nice and the entire place is very well maintained. We'll definitely return anytime we need a motel in Walla Walla again. I do wish they had more gluten free options for breakfast. April 13, 2013
Rated 3.0 out of 5.0 by Way overpriced for what you get The room was okay. The breakfast is pretty minimal. Cute pancake machine, but not that great. Nothing really special about this place. My room was only partially cleaned during my overnight stay, there were rags in the bathroom, and no coffee restocking,,,,like the housekeeper got interrupted and forgot to come back. Would think twice before spending this kind of money for this place. April 13, 2013
Rated 5.0 out of 5.0 by Wonderful staff and rooms. We frequent the Holiday Inn Express often for business and medical trips. The staff know us by name and they are always very helpful. We always feel very welcome when we arrive there. The added hot soup on Tuesday and Wednesday is a life saver. We usually arrive after a long 8-9 hour trip. We will continue to use the Holiday Inn Express when we travel to Walla Walla,Washington... Sincerely, The travelers from Montana... March 18, 2013
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