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Rated 4.4 out of 5 by 94 reviewers.
Rated 5.0 out of 5.0 by Taking Care of Business Convenient and great value. Refrigerator in the room is a great plus. August 14, 2013
Rated 1.0 out of 5.0 by Terrible Service We booked a King room as we were spending a special getaway weekend. Called the night before to confirm our reservation and was assured everything was all set. When we entered our room it was two queen beds instead of a king. When I called the front desk they were no help. They said they did not have a king room even though we reserved it and held it with our credit card. They made no attempt to make it right, but did offer a disingenuous apology. When asked why they did not inform us at check in, they mumbled a bit and offered the same weak apology. Other than terrible service the room was nice and clean and the breakfast was pretty good. At checkout I was asked how my stay was. I told them I was disappointed and why, thinking perhaps it would make a difference, nope, same disingenuous apology. I suspect this is the exampled set by the manager who was unavailable during my stay. Will not stay here again. August 11, 2013
Rated 5.0 out of 5.0 by Fantastic experience as always My husband and I always stay at the Holiday Inn Express whenever possible. This loyalty was put to a test during our most recent stay when I inadvertently booked a room prior to the night I had intended. They of course had us as a no show and charged our credit card. With little hesitation the clerk found an available room and transferred the charge, crisis averted. Whew...thank you Holiday Inn Express! Always clean with a lovely breakfast included in the price of the room. August 1, 2013
Rated 4.0 out of 5.0 by Spacious, relaxing Enjoyed our stay, very spacious, quiet, friendly helpful staff. July 27, 2013
Rated 3.0 out of 5.0 by Good choice , but Nice hotel ,BUT very noisy a/c may keep people awake July 26, 2013
Rated 2.0 out of 5.0 by Greedy Hotel I made reservations several months in advance for a room with two queen beds and am a priority club member. On the day I was to check in I received a call from the hotel that they had overbooked and would not be able to provide the room I had reserved. Sure enough, when I checked in I was given a room with only one bed for three adults. The only thing they could offer was blankets and pillows for my 21 year old daughter to sleep on the floor. I was charged the rate for which I had reserved the room--no discount! The receptionist left a note for the manager to call me and, of course, the manager was not available when I checked in and never did call me. Even though I have stayed at this hotel a couple of times before I will no longer be making reservations in the future. Such callous disregard for guests with advance reservations is unacceptable! Although the room was clean and the other services were satisfactory it was clear the owner planned to pack as many people as possible into the hotel on a busy weekend. Disgusting! July 7, 2013
Rated 5.0 out of 5.0 by Excellent staff I stayed in the Walla Walla, WA areafor 39 straight days. I was here on business. I started off the first 3 days in another "comperable" hotel but was not satisfied. I checked in here at the Holiday Inn Express (HIE). A couple of weeks later I had to move out to another hotel, for logistical reasons. I stayed in this other hotel for two nights but could not wait to get back the HIE. They have made me feel very welcome and made my stay very comforable. I went home for a week and then returned, very comforable and friendly. June 29, 2013
Rated 4.0 out of 5.0 by No WiFi Was disappointed that we could not connect and/or stay connected to WiFi the entire stay. I told the front desk and was told I had to call some tech support #. I objected and they said they would make the call. I never heard another word until the nite before we left and was advised they would discount my room. I appreciated that. Was never told why WiFi wasn't working consistently. I also believe your rates are way too high. I think customers are taken advantage of by hotels in Walla Walla. I stayed in a much nicer Holiday Inn in Guymon, Ok and paid $40 less. June 14, 2013
Rated 3.0 out of 5.0 by The previous tenant' bar soap was on the floor of the bathroom. Toilet seat needed adjusting. We had a comfortable quiet king room on the 2nd floor. It was acceptable. However, when I made the internet reservation 6 weeks previously I asked for the same room we previously had 2 years in a row which was on the 3rd floor. It's usually more quiet there. When I checked in no mention was made of that but I was assigned a room on the 1st floor. When I inquired she said we only look at that the morning of arrival and if the room is taken, we can't give it to you. She said i should have phoned in. I asked what else they had and we got the acceptable room on the 2nd floor. It would have been nicer to have mentioned my request, and then try to get as close to that request as possible rather than just assigning a room on the 1st floor like my request was not important.. Other than that all was well. I appreciate their mailing an item I left behind. June 10, 2013
Rated 5.0 out of 5.0 by Met all our expectations Ver comfortable. Loved the beds and linens. Will return again. June 7, 2013
Rated 5.0 out of 5.0 by Balloon Stampede We went to visit our niece at Whitman College. We also had two sisters together for Mothers' Day. Also going on was the 39th Annual Hot Air Balloon Stampede, at the County Fair Grounds and around town. Many colorful balloons. The most memorable was the night glow, where a dozen balloons were inflated and the hot air gas jets illuminated them at night, which was spectacular. The hotel is nice, a bit out of town, but a five minute drive from Main St. Since many of the balloon activities were painfully early, breakfast and coffee were ready to go good and early, which was nice. May 17, 2013
Rated 5.0 out of 5.0 by repeat customers over 11 years great friendly and knowledgable staff- houskeeping group is unsurpassed over the years- we are repeat customers over the years several times during each year since the opening week about 11 years ago- we will continue to stay at this hotel in WallaWalla- May 13, 2013
Rated 5.0 out of 5.0 by Great Stay for Wine Weekend This hotel was a nice landing pad for our busy, but short, stay in Walla Walla. We were there for Spring Release which is so much fun! The hotel staff left the pool/hot tub open really late so we were able to swim and relax after we got in, well past midnight. The beds are comfy and our room was even set up with an extra cot which worked well for us as we had four people and would have needed to call for a cot anyway. The room was well appointed with a mini fridge and micro also. The only downfalls were the price (more expensive for an event weekend) and the location. While it is right off of the highway, it really isn't realistically within walking distance to downtown. Cab rides weren't too expensive though so it was just fine! Thanks HIE! We will be back! May 13, 2013
Rated 5.0 out of 5.0 by Great service and comfortable room I would stay here again and I would definately recommend this establishment to others. It was close to the wineries :) May 5, 2013
Rated 5.0 out of 5.0 by Home Away from home I spent six weeks working in Walla Walla and this was my "home". The staff was friendly and the room was always spotless. Plenty of pillow options and very comfortable bed. The location was great for my needs. The only issue that I had was that the hot breakfast choices could have been varied a little more. Wouldn't be an issue for a short time stay. Thanks team! April 18, 2013
Rated 5.0 out of 5.0 by Helpful Staff and Well Maintained We enjoyed our stay at Holiday Inn Express because the staff were very caring, as we were there under difficult circumstances. And we had a minor plumbing issue but it was fixed within minutes after we mentioned it. The pool is particularly nice and the entire place is very well maintained. We'll definitely return anytime we need a motel in Walla Walla again. I do wish they had more gluten free options for breakfast. April 13, 2013
Rated 3.0 out of 5.0 by Way overpriced for what you get The room was okay. The breakfast is pretty minimal. Cute pancake machine, but not that great. Nothing really special about this place. My room was only partially cleaned during my overnight stay, there were rags in the bathroom, and no coffee restocking,,,,like the housekeeper got interrupted and forgot to come back. Would think twice before spending this kind of money for this place. April 13, 2013
Rated 5.0 out of 5.0 by Wonderful staff and rooms. We frequent the Holiday Inn Express often for business and medical trips. The staff know us by name and they are always very helpful. We always feel very welcome when we arrive there. The added hot soup on Tuesday and Wednesday is a life saver. We usually arrive after a long 8-9 hour trip. We will continue to use the Holiday Inn Express when we travel to Walla Walla,Washington... Sincerely, The travelers from Montana... March 18, 2013
Rated 5.0 out of 5.0 by wonderful service, comfortable room I stay at this property several times a month and my services are excellent. They have a wonderful staff that gives you the best care. I would recommend them to anyone. February 27, 2013
Rated 5.0 out of 5.0 by clean and comforable room A very pleasant motel to visit, excellent staff and very clean facility The treat you like special guest February 11, 2013
Rated 5.0 out of 5.0 by Nice quiet room. Soup 2 nights a week. We have to be in Walla Walla for business at least once a month and always enjoy the welcome we receive from the Holiday Inn Express when we arrive after a long 8 hour drive from our home. The room is always a welcome sight. The staff is always very helpful and caring. We will enjoy our next trip to Walla Walla and the Holiday INN Express...RGM & CLM February 7, 2013
Rated 1.0 out of 5.0 by Poor staff When we arrived as Priority Club Members the girl checking us in gave us our "goody bag", it only had one bottle of water! The past two hotels gave us two bottles, there were two of us. I mentioned this to the girl and she just looked away. Okay that I got over, wasn't going to make a big deal out of it. Then the door we used to back and forth to our car was broken. The key wasn't allowing us back in. I had mentioned this to the clerk as I had to walk all the way around each time. She said "Oh yeah, other guests have said the same thing". Well don't you think they would have called and got it fixed? No, we spent 3 nights there. Yes, it was the weekend, but I would have thought being there busiest time they would have taken care of it. Nope, broken the whole time. Also the water bottle in the exercise room was empty for two days. The towels for the pool were pathetic. Not only were they small, but threadbare. Not up to the standards of Holiday Inn. We stay in Walla-Walla to see our grandson. Next year we will be staying across the street! January 22, 2013
Rated 5.0 out of 5.0 by Outstanding staff - front desk/housekeeping/maintenance The entire staff at this Holiday Inn Express practices great customer service at all times. Being a frequent business traveler, this level of hospitality makes it easy to call this hotel "home away from home". January 21, 2013
Rated 5.0 out of 5.0 by First Impression of Walla Walla I was in town for a funeral. My entire family rented rooms at the Holiday Inn. It was my first impression of Walla Walla and it set a tone and the city has made my list of places to revisit. I loved the hotel's clean rooms, friendly, staff, and great breakfast! January 9, 2013
Rated 3.0 out of 5.0 by Too Noisy HVAC in hallways and neighboring rooms was VERY noisy. Will not stay here again. December 2, 2012
Rated 4.0 out of 5.0 by Excellent hotel The facility was clean and the staff was outstanding. Would stay here again November 23, 2012
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