Rated 3.9 out of 5 by 31
Rated 5.0 out of 5.0 by Lurch9 HI- Wallace, NC
A great stay and a very good motel. I stay here often and have never had an issue.
I would recommend this property to anyone.
November 10, 2013
Rated 2.0 out of 5.0 by La1A Good location but needs some attention
This property in Wallace was in a good location for our travel stay. Having had good experiences at the Holiday Inn express we didn't hesitate to book for the night. The property is in the midst of a needed renovation. Our room was well worn and had a strong odor in the bathroom as if the commode had a broken seal. The internet only worked in the lobby. The painters doing the re model worked until 10 PM in the hallways. The workout center was closed until further notice. The only real positive was the great attitude of the lady serving breakfast . It was a good sendoff to a disappointing stay.
November 4, 2013
Rated 2.0 out of 5.0 by Bill9999 No maintenance person available
The commode stopped up on first morning. We were told we would be moved. When we got in that night we were.told no other rooms available and handed a plunger.
October 9, 2013
Rated 4.0 out of 5.0 by Jarheadretired Room condition
The room's bed was very comfortable and the service by the hotel staff was good, but the hotel was under going renevations and the deck in the room had a broken table leg and the caster on the chair was broken. I informed the desk about the chair twice and the table three times. The chair was replaced on the third night but the table was never fixed. The lobby was being retiled and the only ice machine not removed was on the first floor. I was on the 4th floor.
October 7, 2013
Rated 4.0 out of 5.0 by 91413 Great Breakfast!
Staff and service as well as Overall Experience would have been rated excellent except for one individual at the check in/reception desk - not helpful and rude which does not create a good first impression. Room and comfort were quite good except that some of us (booked several rooms for a wedding) did not have refrigerators in our room while others did (paid the same price!) Breakfast was great!
September 25, 2013
Rated 5.0 out of 5.0 by Jhub07 High quality low price
We had a suite that was terrific. The room was wonderful the jacuzzi was great and the shower was super.If you need a great place to lay your head in Wallace this is it.
September 14, 2013
Rated 2.0 out of 5.0 by loveis Most Unwelcomed Experience
I reserved a room for my sister, who is legally blind. We came to the hotel and secured the room the night before. The room was reserved for Saturday night and we secured the room on a Friday evening (with my sister's credit card#). When my sister arrived at the hotel on Saturday night, August 31, 2013, one of the staff had given the room to another individual. My sister was left to go to a room on another floor away from her brother who was taking care of her. In addition to this, the telephone in the room was not working properly, in the room, on another floor that my sister was sent to. We #my sister in law and I) did inform the hotel clerks that we wanted my sister's room across from our brother; they assured us that would be the case. Yet, to her dismay, when she arrived, she had no room on the floor across from her brother, even after securing the room the night before with a credit card and being assured that she would have a room across from her brother. The guest manager was quite cordial and made attempts to satisfy us, when we spoke to her after this had occurred some days later. It is my opinion that my sister should have been given a free night's stay due to the uncourteousness of the person who spoke most nasty to her when she tried to check in that Saturday night. This experience however, may not deter us from booking there anymore. If anyone in the future is staying at the Holiday Inn there, just assure that your room is secured, there again, that may not be a guarantee, as my sisters was not. It was a most unfortunate circumstance that made my sister feel truly "lost" due to having to stay alone on another floor away from her brother who was to take care of her. Her brother did not get any sleep due to pacing from one floor to the other to assure that his sister was alright in a room alone, due to her eyesight. I thank the guest hotel manager for her apology and she did assure us that this would "never" happen again.
September 10, 2013
Rated 4.0 out of 5.0 by laf452 good spot
Second stay at this location. Breakfast is standard fare at Holiday Inn Express. Restaurant next door is good!
September 2, 2013