Rated 3.9 out of 5 by 14
Rated 5.0 out of 5.0 by Skipp2it Comfortable room
The room was clean and comfortable and the front desk staff were friendly and accomodating. I would stay here again.
January 8, 2013
Rated 4.0 out of 5.0 by Amos71 Better than last stay!
This was second stay & this one was much better than last time when I did not get the handicapped room that I had requested. Good breakfast & comfortable bed.
January 4, 2013
Rated 5.0 out of 5.0 by Highwayracer A Great Experience
My wife and I, along with our son and nephew, were in the area to visit relatives in Burgaw, a nearby town, for Christmas. Following a bad experience (no heat) at the motel in Burgaw two years ago during a Christmas visit, I decided to stay elsewhere, even though it would require staying farther away.
I booked a reservation at this Holiday Inn Express with quite a bit of trepidation after having read some of the recent online reviews. When I made the reservation online, the only rooms available were smoking rooms, which I booked even though none of us smoke.
After checking in, we visited the room (to make sure the heat worked), and were reminded just how much smoke gets into everything in a room. We went back to the desk, and asked if there were any non-smoking rooms available. The desk clerk could not have been more helpful. She cheerfully re-booked us into a non-smoking room. We visited the new room, which smelled great and had working heat (I will never check into a hotel again without checking the heat / AC). When we left a short time later to visit our relatives, she asked if everything was OK and told us to let her know if we needed anything.
The complimentary breakfast the next morning was very good with a wide selection of items.
We will definitely stay here in the future when we visit the area, and would encourage anyone else to do so as well.
January 2, 2013
Rated 1.0 out of 5.0 by traccer750 Poor Hotel to stay at
I stayed at this Holiday Inn for one night. I'm a platinum member with priority club. They gave me a room in which the tv didn't work. I called the front desk around 2pm and the clerk said she would have a look at it while I was out conducting business. Upon my return 3 hours later the tv still didn't work and I had to wait another 2 hours before they finally moved me to another room. At check in, their printer didn't work; At check out the next day the printer still didn't work so the desk clerk took my email address and said she would email it to me right away. I still didn't get my receipt through email to this day. I called the front desk the next day and ask them email my receipt which they said they would and they never did. I had to wait until it was posted to account and then download it myself.
I don't recommend this hotel to anyone, although the property is nice, the hotel staff is pathetically lacking in their service and commitment to their guest. They could care less after you check in what happens or how you may feel.
I give this hotel a -1, if that's possible and highly recommend you stay at a different hotel.
December 12, 2012
Rated 1.0 out of 5.0 by airwayman Choose another Hotel
The Hospitality was extremely poor. The front desk person was rude . Unable to get any cell service (ATT) within the Hotel. The coffee is not brewed fresh or regularly. I would NOT stay here again neither would I recommend it to anyone. Very poor customer service.
November 8, 2012
Rated 5.0 out of 5.0 by ikefuji Location
Staff were very helpful. Many nice new upgrades to room. Nearby ammenities are good.
October 26, 2012