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Rated 4.1 out of 5 by 43 reviewers.
Rated 5.0 out of 5.0 by Great place to stay in Waller Great front desk service. Friendly staffs. Will stay again on my next trip. July 24, 2014
Rated 4.0 out of 5.0 by Great hotel staff Hotel was nice but thought an upgrade was needed for the fitness room. Quiet rooms and I was by the elevator. July 18, 2014
Rated 3.0 out of 5.0 by Unexpectedly disappointing Stayed at various holidays inns during our trip and this one was the worst we stayed at. On first entry to hotel there is a tiny area across from check in desk with old couch and chairs and ATM. Not really suitable for a conversation. Upon exiting the elevator the floors stunk like old carpet cleaner although the mgr stated they had not cleaned the carpets and they only do it once a year. Entering our room the smell got worse. During our entire stay the room smelled like musty mildew and the floor was damp feeling. Ewww. The beds were fairly comfortable but not great. Rooms also did not have a fridge with all of the other HI's had. The room safe did not work despite efforts from the staff. The one plus is that they offer various pillows for soft and firm. Breakfast had a good variety with juice, coffee, tea, oatmeal, cereal, eggs, yogurt, breads, sausage, waffles. Disappointed that there was no place to sit outside of room as the lights in table area only come on in morning so we sat in the dark. Pool was warm, which was nice but no towels were available even tho sign stated they were located in the pool restroom. July 8, 2014
Rated 1.0 out of 5.0 by Bad Staff Avoid this hotel. Staff was unresponsive and uncaring. Housekeeper left my room door for an extended period of time while I was away. When I returned door was completely open. July 7, 2014
Rated 4.0 out of 5.0 by NSO Stay We arrived there after 9pm from Dallas, TX but what short time that we stayed there was a great experience. The room was clean, cozy and spacious. We upgraded to a suite. The bathroom was clean and the overall stay was good. The continental breakfast was a hit with the turkey sausage. July 2, 2014
Rated 5.0 out of 5.0 by Quiet room and very comfortable bed. Our room was ready when we arrived. The room was extremely clean and spacious. Bathroom was clean, large with the amenities we expected. Our room was very quiet. The hotel was easy to find with parking convenient to hotel access. Our bed was extremely comfortable and was very much appreciated. Furniture adequately met our needs. June 18, 2014
Rated 5.0 out of 5.0 by Great place to stay My daughter will be attending the local university in the area. This location is friendly, clean and convenient for commuting to campus. I plan to stay at this hotel whenever I travel to visit my daughter. June 17, 2014
Rated 1.0 out of 5.0 Worst Stay EVER I travel for work and stay in quite a few different hotels. I know the bad ones when I see them. This is BAD. When i showed up, it took me 20 minutes to get checked in. The guy at the front just acted like he didnt care, Finally another man came in and checked me in. As an IHG member, most people treat you with some type of urgency. When I entered the room, i noticed the humidity was unbearable. The i noticed the floor and bed were both damp. I called the front desk and was told there were no other rooms available. Next i thought I might just try to make the best of the situation. I started to change clothes and a maid just walked in the door. Im not sure why she came in, but she just said "sorry" and left. When it was time to go to bed, i realized there were no blackout curtains. Outside my window was a bank drive through with a massive amount of light. I tried to sleep with a pillow over my head ( in the damp bed). Next I realized that the walls were very thin when i started hearing a man snoring just on the other side of the headboard. That continued all night, so I never fell asleep. When i decided to take a shower the next morning, I opened the shower and found used a dirty shower with used soap and shampoo containers as well as a soppy, used towel. Needless to say, i was up and out early. I went downstairs to get some breakfast. No one was in the dining area. All the tables were dirty and there was no attendant to be found anywhere. I tried to eat a cinnamon roll, but they were not cinnamon rolls like Holiday Inn normally has, they were pecan twirls that were hard as a rock. The other food ( sausage and eggs ) were dried out and crusty. I cannot fathom how a Holiday Inn Express can actually be this Horrible. Never Again. June 15, 2014
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