Rated 4.0 out of 5 by 42
Rated 3.0 out of 5.0 Breakfast was awful.
Breakfast was awful.Breakfast was awful. Breakfeast was awful . Breakfast was awful.Breakfast was awful. Does this meet you 50 characters?
May 31, 2014
Rated 5.0 out of 5.0 by TX YaYa definitely recommend this.hotel
Clean, comfortable room. Caleb checked us in, and answered any questions we had. He was friendly and made its feel welcomed at this hotel.
May 27, 2014
Rated 4.0 out of 5.0 by Esws63 2 major issues for business travelers
1st major issue. The internet is the worse I have ever seen at a Holiday inn property. The internet was up and down all the time . It would go down for 20 minutes at a time. It took me forever to finish my work. When I informed the front desk I was told they were packed and they don't have bandwidth. This is unacceptable for usiness travelers.
2nd they ran out of hot food and coffee from 7:15 to 7:50. There was no one working the kitchen area and the front desk was doing there best to do both jobs.
May 17, 2014
Rated 1.0 out of 5.0 by TimAustinTX Beware of Management
I have many issues with this Holiday Inn in Waller TX.
Issue number one is I booked a room at this location 3 months in advance for an event in the area.
The event provided a discount code but this also required prepayment of the room. I had no issue with this and booked the room at the discounted rate. I get to the hotel to check in and they informed me they canceled my reservation because the credit card was declined. The card had been stolen and canceled two weeks before the reserved date. I was not contacted by the Holiday Inn Express in Waller TX when that happened.
They informed me that I now had to pay the daily rate which was 50% more for the exact same room I had booked online. The manager on duty would not adjust the rate back down to the event rate. Then while I was there I booked a room for another date 3 weeks out.
This is where the problem happens again. I show up on the evening of the event and they inform me that they had booked it for the evening before, they did not have any rooms, and they are billing me in full for the room plus taxes.
Basically I would avoid this place as they refuse to take care of the customer.
I would look at the Holiday Inn Express in Sealy TX instead.
April 22, 2014
Rated 4.0 out of 5.0 by Donthetraveler99 Average night
Front desk clerk did a great job. Room could use some touching up. Shower had some damage. Rate was too High.
April 14, 2014
Rated 4.0 out of 5.0 by mommagirl Okay for last minute.
No internet! When we tried to contact front desk NO ANSWER!
March 29, 2014
Rated 3.0 out of 5.0 by roadwrrr Not recommended if fitness center is important to you
Check-in was a struggle. I arrived at 9PM, there were people in line trying to get a room and they were struggling to do so. When I reached the counter I had no issues with check-in. I went to my room which was very nice and changed into my workout clothes. I went to fitness center and the sign on door said hours were 6am to 11pm, it was about 9:30 pm and I could not get in with my room key. I went to front counter and had to wait on other guests being checked in and they were having problems again. I asked the counter attendant if I could access the fitness center and he told me the fitness center closes at 8pm but he would allow me in, I mentioned the sign on the door says open until 11 and he said, well after 8 you have to request admission....didn't understand this, but whatever. When I got in the fitness center I was disappointed to find non-brand name equipment. The treadmill felt like there was a 10 degree incline even though I was at 0 incline. I used machine for about 20 minutes and gave up, I usually work out for about 45 minutes.
March 1, 2014
Rated 5.0 out of 5.0 by MoneyMan Waller
Excellent service at this property. Much better value than the next Holiday Inn on I-290 East at FM-1960.
February 1, 2014
Rated 5.0 out of 5.0 by Bcd2727 Great Stay!
Our family booked 3 rooms for 2 nights each here for our trip to the Ren Fest this year. We usually stay in Conroe but decided to give Waller a try this year, and we are so glad we did. We will definitely be back next year. The staff was very helpful and the manager was especially personable! Hotel was very clean, tidy and the staff was friendly and helpful. Even our miniature schnauzer enjoyed his stay! We had to use the business center during our stay and it was very accessible and functional. We will be back next year for sure!
January 15, 2014
Rated 4.0 out of 5.0 by Km1986 Friendly staff
Beds need some work but over all very pleasant experiance.
January 10, 2014
Rated 5.0 out of 5.0 by Skybolt64 Very warm reception upon arrival
From 4 UK Tourists this was a warm welcome for a relaxing overnight rest. Would recommend the breakfast variety
as this was excellent.
Recommended for a stay.
November 18, 2013
Rated 4.0 out of 5.0 by SmithBrownWeddingGuest Great desk staff
Nice hotel, clean and bright. The two gentlemen that were behind the check-in desk when we arrived were great. They answered our inquiries and even offered additional information that proved to be very useful. The other guests in our party mentioned that they were very helpful to them also. They went the extra mile to make sure we were comfortable and had an enjoyable stay.
November 14, 2013
Rated 5.0 out of 5.0 by Aggie95 Pleasantly surprised!
I thought we were staying in the middle of nowhere and was nervous at what we would find. Our family came as a group of 15 to the Texas Renfest and had a marvelous stay. The staff was kind, all of the rooms immaculate, the food choices plentiful, the beds were comfy. No complaints! We will definetly stay here next year.
November 12, 2013
Rated 5.0 out of 5.0 by Pvamupanther08 Great stay
Very clean hotel great location to my destination great staff would recommend to anybody!!!!!!!!!!!!!!!!!!
October 23, 2013
Rated 3.0 out of 5.0 by Christiaan Avoid if you are a Light Sleeper
The hotel's amenities are standard for Holiday Inn. Quality of Breakfast is on the poor side, mainly because at 9 am already the coffee in all the coffee dispensers is lukewarm to cold.
My main problem is the attitude of the reception staff: I asked for a room on the back side of the hotel because I am a light sleeper and jetlagged. I was told that all rooms in the hotel are very quiet, and we were consequently accommodated in a central room next to the elevator and adjacent to the ice machine (pillows against thin wall separates guest and ice machine room). I could hear the loud noise of the ice machine all night.
I checked in at 5 pm, there was only 1 car on the parking, so the hotel cannot possibly have been fully booked at that moment. I left with an extremely unpleasant feeling - my worst Holiday Inn Experience so far.
October 19, 2013
Rated 5.0 out of 5.0 Manager is very nice
Stay here often. Very nice and clean. Thank God. It's the best hotel in Waller, tx.
Only thing I would ask for is a 12 noon checkout and for pancake batter to be available during the entire breakfast time.
Thanks to Bud for always being so welcoming, kind and providing direction information.
We appreciate you and the fact that you keep this hotel very nice and clean since this our first choice when visiting. Continued blessings to you.
October 18, 2013
Rated 5.0 out of 5.0 by Rosamond11 Birthday Trip
My stay at the Waller Holiday Inn was excellent!!! The room was very spacious, clean and the staff was so nice and helpful.
I would recommend everyone to stay at this hotel. It is even pet friendly. I will be back to stay too....
October 16, 2013
Rated 5.0 out of 5.0 by Racerjay55 Great Place to Stay
Nice clean room, Comfy bed, lots of pillows, what more can you ask in a hotel room.
August 30, 2013
Rated 5.0 out of 5.0 by redfish2 Great place to stay
The service was great the staff was great.
I will be back to stay again.Great place
August 2, 2013
Rated 4.0 out of 5.0 by ssmith6100 Nice motel
We stayed at this property with 3 rooms for 2 nights for a wedding in Waller. The staff was very friendly and helpful. The free breakfast was good and convenient. The property seemed new. Very clean. The location worked well for us giving us a nice place to stay in a small town.
August 2, 2013
Rated 4.0 out of 5.0 by fenway comfortable room
nice room and good service from the front desk staff
July 30, 2013
Rated 5.0 out of 5.0 by Mastermariner Excellent all round
Having stayed in numerous Hotels all over the world this one certainly is in the top 5.
After travelling 30 hours from Armenia we were very grateful for the upgraded room to a suite, the staff were outstanding keep up the good work
July 26, 2013
Rated 4.0 out of 5.0 by Lu2013 Great room and location
Rooms were clean. Exercise equipment worked! The breakfast was good. The hotel was very quiet. I think there were very few guests.
July 25, 2013
Rated 1.0 out of 5.0 by Bob7393 Poor service
Checked in and could not get upgraded yet I spend tens of thousands of dollars a year at your chain. I travel extensively. Could not get corporate rate even though I had a corporate credit card. I was told I needed a specific card to get corporate rate. Not sure what that is since I never have before. Girl at desk then would not give me first floor room because of a discounted rate that I was finally given. The girl could not do anything without a Manager, and there were none to be found. I have never had so many problems at any hotel. I am considering using another chain for my traveling needs. I specified I needed a microwave and refrigerator and was told I could only have one in an upgraded room...The last thing a person on the road wants to hear when they finally stop for the night is no, no, no to every comfort always available to them.
July 9, 2013
Rated 5.0 out of 5.0 by lonestar928 A very clean hotel with great staff
All of the staff were very pleasant, especially the manager/owner. Even though I was early for coffee one morning, the girl in the kitchen told me to wait just a minute and she would get a cup of coffee just for me. This hotel was much cleaner than one on the east coast that we stayed in two weeks earlier.
June 14, 2013
Rated 4.0 out of 5.0 by pinnaclesw Typical Great Holiday Inn Product
The room was clean, the staff was polite, and the maids always said hello. The hotel is close to several food chains, a local restaurant, and a CVS. Excellent location for my needs.
Only issue was the front desk...not one time during my stay was there a person at the desk. I understand they are probably working, but for security purposes, I like to see a person there at all times. First time I have ever encountered this issue. When I arrived I had to call on a phone to get a person to check me in and get my room assigned. Rewards benefit was a bottled water...less than most places, but still appreciated. It appears the "Rewards" program is an after thought here. Not a problem in my decision to stay there next time, just not typical of a lot of the hotels I stay with.
Otherwise, the stay was excellent.
May 28, 2013
Rated 5.0 out of 5.0 by TnDavid Nice & Quiet
This is a very clean and quiet place to stay even though it is about an hour drive to Houston during rush hour traffic. Better pricing and availability also justify the long drive.
May 24, 2013
Rated 5.0 out of 5.0 by Travelsfarandwide Lovely place to stay
Not only was the room great the staff went over and above to make sure our stay was a great experience. Thanks to our host Bud whose Customer Care was warm, welcoming and accommodating.
Great job Holiday Inn
May 16, 2013
Rated 4.0 out of 5.0 by Mosfet4 Great Staff...
The staff is very nice and professional. Check-in was fairly quick and they upgraded my room. The cost is average for a hotel of this type. The breakfast in the morning was good and I enjoyed getting a warm meal to start the day. The only two problems I had was the cleaning solution scent and lack of Rapid Express Checkout. The rooms and major areas are cleaned with something that leaves a very distinct scent that gave me a headache. The room was spotless and except for the scent I had no issues. If you are not sensitive to scents then it would be no big deal, for me it was exactly the opposite. If you are sensitive to smells it can be an issue. I would suggest something with a neutral scent to keep it pleasant for everyone. The lack of Rapid Express Checkout may also be no big deal to most but if you are in a rush it makes it a lot easier.
May 15, 2013
Rated 5.0 out of 5.0 by Txroaddie Light Through The Drapes
Outstanding hotel. Gracious staff. Excellent breakfast selections. Need to shield more light from coming through the drapes and shades. Outside lighting important for security, but there has to be a better way of reducing the amount of light that comes into the room after the drapes are drawn and the lights turned out. Otherwise, the hotel was worth the stay.
March 11, 2013