Rated 4.1 out of 5 by 50
Rated 4.0 out of 5.0 by skruse Great hotel staff
Hotel was nice but thought an upgrade was needed for the fitness room. Quiet rooms and I was by the elevator.
July 18, 2014
Rated 3.0 out of 5.0 by Agaonroadonthe 2014 Unexpectedly disappointing
Stayed at various holidays inns during our trip and this one was the worst we stayed at. On first entry to hotel there is a tiny area across from check in desk with old couch and chairs and ATM. Not really suitable for a conversation. Upon exiting the elevator the floors stunk like old carpet cleaner although the mgr stated they had not cleaned the carpets and they only do it once a year. Entering our room the smell got worse. During our entire stay the room smelled like musty mildew and the floor was damp feeling. Ewww. The beds were fairly comfortable but not great. Rooms also did not have a fridge with all of the other HI's had. The room safe did not work despite efforts from the staff. The one plus is that they offer various pillows for soft and firm.
Breakfast had a good variety with juice, coffee, tea, oatmeal, cereal, eggs, yogurt, breads, sausage, waffles.
Disappointed that there was no place to sit outside of room as the lights in table area only come on in morning so we sat in the dark.
Pool was warm, which was nice but no towels were available even tho sign stated they were located in the pool restroom.
July 8, 2014
Rated 1.0 out of 5.0 by deano60 Bad Staff
Avoid this hotel. Staff was unresponsive and uncaring. Housekeeper left my room door for an extended period of time while I was away. When I returned door was completely open.
July 7, 2014
Rated 4.0 out of 5.0 by AlwaysKay NSO Stay
We arrived there after 9pm from Dallas, TX but what short time that we stayed there was a great experience. The room was clean, cozy and spacious. We upgraded to a suite. The bathroom was clean and the overall stay was good. The continental breakfast was a hit with the turkey sausage.
July 2, 2014
Rated 5.0 out of 5.0 by Haltom Quiet room and very comfortable bed.
Our room was ready when we arrived. The room was extremely clean and spacious. Bathroom was clean, large with the amenities we expected. Our room was very quiet.
The hotel was easy to find with parking convenient to hotel access.
Our bed was extremely comfortable and was very much appreciated. Furniture adequately met our needs.
June 18, 2014
Rated 5.0 out of 5.0 by Mom Brown Great place to stay
My daughter will be attending the local university in the area. This location is friendly, clean and convenient for commuting to campus. I plan to stay at this hotel whenever I travel to visit my daughter.
June 17, 2014
Rated 1.0 out of 5.0 Worst Stay EVER
I travel for work and stay in quite a few different hotels. I know the bad ones when I see them. This is BAD. When i showed up, it took me 20 minutes to get checked in. The guy at the front just acted like he didnt care, Finally another man came in and checked me in. As an IHG member, most people treat you with some type of urgency.
When I entered the room, i noticed the humidity was unbearable. The i noticed the floor and bed were both damp. I called the front desk and was told there were no other rooms available.
Next i thought I might just try to make the best of the situation. I started to change clothes and a maid just walked in the door. Im not sure why she came in, but she just said "sorry" and left.
When it was time to go to bed, i realized there were no blackout curtains. Outside my window was a bank drive through with a massive amount of light. I tried to sleep with a pillow over my head ( in the damp bed).
Next I realized that the walls were very thin when i started hearing a man snoring just on the other side of the headboard. That continued all night, so I never fell asleep.
When i decided to take a shower the next morning, I opened the shower and found used a dirty shower with used soap and shampoo containers as well as a soppy, used towel.
Needless to say, i was up and out early. I went downstairs to get some breakfast. No one was in the dining area. All the tables were dirty and there was no attendant to be found anywhere. I tried to eat a cinnamon roll, but they were not cinnamon rolls like Holiday Inn normally has, they were pecan twirls that were hard as a rock. The other food ( sausage and eggs ) were dried out and crusty.
I cannot fathom how a Holiday Inn Express can actually be this Horrible. Never Again.
June 15, 2014
Rated 5.0 out of 5.0 by Blan50 Excellent service
Met with a smile from the front desk upon check-in. My room was clean and ready. I would truly recommend this hotel.
June 4, 2014
Rated 3.0 out of 5.0 Breakfast was awful.
Breakfast was awful.Breakfast was awful. Breakfeast was awful . Breakfast was awful.Breakfast was awful. Does this meet you 50 characters?
May 31, 2014
Rated 5.0 out of 5.0 by TX YaYa definitely recommend this.hotel
Clean, comfortable room. Caleb checked us in, and answered any questions we had. He was friendly and made its feel welcomed at this hotel.
May 27, 2014
Rated 4.0 out of 5.0 by Esws63 2 major issues for business travelers
1st major issue. The internet is the worse I have ever seen at a Holiday inn property. The internet was up and down all the time . It would go down for 20 minutes at a time. It took me forever to finish my work. When I informed the front desk I was told they were packed and they don't have bandwidth. This is unacceptable for usiness travelers.
2nd they ran out of hot food and coffee from 7:15 to 7:50. There was no one working the kitchen area and the front desk was doing there best to do both jobs.
May 17, 2014
Rated 1.0 out of 5.0 by TimAustinTX Beware of Management
I have many issues with this Holiday Inn in Waller TX.
Issue number one is I booked a room at this location 3 months in advance for an event in the area.
The event provided a discount code but this also required prepayment of the room. I had no issue with this and booked the room at the discounted rate. I get to the hotel to check in and they informed me they canceled my reservation because the credit card was declined. The card had been stolen and canceled two weeks before the reserved date. I was not contacted by the Holiday Inn Express in Waller TX when that happened.
They informed me that I now had to pay the daily rate which was 50% more for the exact same room I had booked online. The manager on duty would not adjust the rate back down to the event rate. Then while I was there I booked a room for another date 3 weeks out.
This is where the problem happens again. I show up on the evening of the event and they inform me that they had booked it for the evening before, they did not have any rooms, and they are billing me in full for the room plus taxes.
Basically I would avoid this place as they refuse to take care of the customer.
I would look at the Holiday Inn Express in Sealy TX instead.
April 22, 2014
Rated 4.0 out of 5.0 by Donthetraveler99 Average night
Front desk clerk did a great job. Room could use some touching up. Shower had some damage. Rate was too High.
April 14, 2014
Rated 4.0 out of 5.0 by mommagirl Okay for last minute.
No internet! When we tried to contact front desk NO ANSWER!
March 29, 2014
Rated 3.0 out of 5.0 by roadwrrr Not recommended if fitness center is important to you
Check-in was a struggle. I arrived at 9PM, there were people in line trying to get a room and they were struggling to do so. When I reached the counter I had no issues with check-in. I went to my room which was very nice and changed into my workout clothes. I went to fitness center and the sign on door said hours were 6am to 11pm, it was about 9:30 pm and I could not get in with my room key. I went to front counter and had to wait on other guests being checked in and they were having problems again. I asked the counter attendant if I could access the fitness center and he told me the fitness center closes at 8pm but he would allow me in, I mentioned the sign on the door says open until 11 and he said, well after 8 you have to request admission....didn't understand this, but whatever. When I got in the fitness center I was disappointed to find non-brand name equipment. The treadmill felt like there was a 10 degree incline even though I was at 0 incline. I used machine for about 20 minutes and gave up, I usually work out for about 45 minutes.
March 1, 2014
Rated 5.0 out of 5.0 by MoneyMan Waller
Excellent service at this property. Much better value than the next Holiday Inn on I-290 East at FM-1960.
February 1, 2014
Rated 5.0 out of 5.0 by Bcd2727 Great Stay!
Our family booked 3 rooms for 2 nights each here for our trip to the Ren Fest this year. We usually stay in Conroe but decided to give Waller a try this year, and we are so glad we did. We will definitely be back next year. The staff was very helpful and the manager was especially personable! Hotel was very clean, tidy and the staff was friendly and helpful. Even our miniature schnauzer enjoyed his stay! We had to use the business center during our stay and it was very accessible and functional. We will be back next year for sure!
January 15, 2014
Rated 4.0 out of 5.0 by Km1986 Friendly staff
Beds need some work but over all very pleasant experiance.
January 10, 2014
Rated 5.0 out of 5.0 by Skybolt64 Very warm reception upon arrival
From 4 UK Tourists this was a warm welcome for a relaxing overnight rest. Would recommend the breakfast variety
as this was excellent.
Recommended for a stay.
November 18, 2013
Rated 4.0 out of 5.0 by SmithBrownWeddingGuest Great desk staff
Nice hotel, clean and bright. The two gentlemen that were behind the check-in desk when we arrived were great. They answered our inquiries and even offered additional information that proved to be very useful. The other guests in our party mentioned that they were very helpful to them also. They went the extra mile to make sure we were comfortable and had an enjoyable stay.
November 14, 2013
Rated 5.0 out of 5.0 by Aggie95 Pleasantly surprised!
I thought we were staying in the middle of nowhere and was nervous at what we would find. Our family came as a group of 15 to the Texas Renfest and had a marvelous stay. The staff was kind, all of the rooms immaculate, the food choices plentiful, the beds were comfy. No complaints! We will definetly stay here next year.
November 12, 2013
Rated 5.0 out of 5.0 by Pvamupanther08 Great stay
Very clean hotel great location to my destination great staff would recommend to anybody!!!!!!!!!!!!!!!!!!
October 23, 2013
Rated 3.0 out of 5.0 by Christiaan Avoid if you are a Light Sleeper
The hotel's amenities are standard for Holiday Inn. Quality of Breakfast is on the poor side, mainly because at 9 am already the coffee in all the coffee dispensers is lukewarm to cold.
My main problem is the attitude of the reception staff: I asked for a room on the back side of the hotel because I am a light sleeper and jetlagged. I was told that all rooms in the hotel are very quiet, and we were consequently accommodated in a central room next to the elevator and adjacent to the ice machine (pillows against thin wall separates guest and ice machine room). I could hear the loud noise of the ice machine all night.
I checked in at 5 pm, there was only 1 car on the parking, so the hotel cannot possibly have been fully booked at that moment. I left with an extremely unpleasant feeling - my worst Holiday Inn Experience so far.
October 19, 2013
Rated 5.0 out of 5.0 Manager is very nice
Stay here often. Very nice and clean. Thank God. It's the best hotel in Waller, tx.
Only thing I would ask for is a 12 noon checkout and for pancake batter to be available during the entire breakfast time.
Thanks to Bud for always being so welcoming, kind and providing direction information.
We appreciate you and the fact that you keep this hotel very nice and clean since this our first choice when visiting. Continued blessings to you.
October 18, 2013
Rated 5.0 out of 5.0 by Rosamond11 Birthday Trip
My stay at the Waller Holiday Inn was excellent!!! The room was very spacious, clean and the staff was so nice and helpful.
I would recommend everyone to stay at this hotel. It is even pet friendly. I will be back to stay too....
October 16, 2013
Rated 5.0 out of 5.0 by Racerjay55 Great Place to Stay
Nice clean room, Comfy bed, lots of pillows, what more can you ask in a hotel room.
August 30, 2013
Rated 5.0 out of 5.0 by redfish2 Great place to stay
The service was great the staff was great.
I will be back to stay again.Great place
August 2, 2013
Rated 4.0 out of 5.0 by ssmith6100 Nice motel
We stayed at this property with 3 rooms for 2 nights for a wedding in Waller. The staff was very friendly and helpful. The free breakfast was good and convenient. The property seemed new. Very clean. The location worked well for us giving us a nice place to stay in a small town.
August 2, 2013
Rated 4.0 out of 5.0 by fenway comfortable room
nice room and good service from the front desk staff
July 30, 2013
Rated 5.0 out of 5.0 by Mastermariner Excellent all round
Having stayed in numerous Hotels all over the world this one certainly is in the top 5.
After travelling 30 hours from Armenia we were very grateful for the upgraded room to a suite, the staff were outstanding keep up the good work
July 26, 2013