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Rated 4.1 out of 5 by 62 reviewers.
Rated 5.0 out of 5.0 by meeting coordinator The rates were acceptable; the facility was excellent. the meeting are was extremely good and; and the space for meeting was sufficient. The service and the staff were excellent. Our group appear to enjoy the meeting,the facility, and ease of location. We did not experience any negativity; we,as a group expressed the need for a major food providing feature(area).Perhaps that will be in future plans. October 15, 2014
Rated 5.0 out of 5.0 by Safe and affordable place to stay We felt at ease, the atmosphere was great. This place is quiet and very relaxing. Friendly staff and always greeted us nicely. October 7, 2014
Rated 4.0 out of 5.0 by Comfortable bed, bad check in service no one at check in desk, they were in the office behind front desk talking. other than that it was very comfortable. The breakfast was cold and no one was in the breakfast area and the coffee wasn't hot enough the cinnamon rolls were hard and dry. Had to go down the street to finish my breakfast. Other than that it's all good. September 21, 2014
Rated 5.0 out of 5.0 by Great hotel! We were there for a charity bike ride. The owner and the staff were great. They worked with us on a later check out time, brought breakfast out early so we could eat before our early morning ride. The room was really nice. It was a great experience! September 19, 2014
Rated 3.0 out of 5.0 by Not a bad place to stay The atmosphere was pleasant but there was a smell in room that was there my whole stay. But overall it is a very comfortable stay and enjoyable. September 15, 2014
Rated 1.0 out of 5.0 by HIE Waller Rooms smell musty. Tried to change rooms but same problem different room. Also the common areas were very hot. Plan to prepare for my day at breakfast in the dining room hut was just to hot. Hope Mgmt will step up and make the adjustment. The staff was great and tried to accommodate. September 13, 2014
Rated 5.0 out of 5.0 by Very satisfied I like the cleanliness of the room, hallways, breakfast area and the business center. The hotel looks new. The mattress/pillows are very comfortable. Meagan was very helpful. September 7, 2014
Rated 5.0 out of 5.0 by Great value and excellet service I really liked the hospitality of the staff, The breakfast was awesome. Holiday Inn Express brand quality has improved over the years, I can tell. I will revisit this place over any other hotel in Houston. September 5, 2014
Rated 5.0 out of 5.0 by Excellent hotel I lived in this hotel twice in last month. It is great. September 5, 2014
Rated 5.0 out of 5.0 by Fantastic place, great staff I like the hotel because it is clean and the staff are very friendly. They made me feel at home during my stay. Great shopping place few miles from the hotel. August 30, 2014
Rated 4.0 out of 5.0 by service and tv as i stated earlier the ladies made me feel at home. the tv channels are inadequate. there should be the golf channel and a few more movie channels August 21, 2014
Rated 5.0 out of 5.0 by Great place to stay in Waller Great front desk service. Friendly staffs. Will stay again on my next trip. July 24, 2014
Rated 4.0 out of 5.0 by Great hotel staff Hotel was nice but thought an upgrade was needed for the fitness room. Quiet rooms and I was by the elevator. July 18, 2014
Rated 3.0 out of 5.0 by Unexpectedly disappointing Stayed at various holidays inns during our trip and this one was the worst we stayed at. On first entry to hotel there is a tiny area across from check in desk with old couch and chairs and ATM. Not really suitable for a conversation. Upon exiting the elevator the floors stunk like old carpet cleaner although the mgr stated they had not cleaned the carpets and they only do it once a year. Entering our room the smell got worse. During our entire stay the room smelled like musty mildew and the floor was damp feeling. Ewww. The beds were fairly comfortable but not great. Rooms also did not have a fridge with all of the other HI's had. The room safe did not work despite efforts from the staff. The one plus is that they offer various pillows for soft and firm. Breakfast had a good variety with juice, coffee, tea, oatmeal, cereal, eggs, yogurt, breads, sausage, waffles. Disappointed that there was no place to sit outside of room as the lights in table area only come on in morning so we sat in the dark. Pool was warm, which was nice but no towels were available even tho sign stated they were located in the pool restroom. July 8, 2014
Rated 1.0 out of 5.0 by Bad Staff Avoid this hotel. Staff was unresponsive and uncaring. Housekeeper left my room door for an extended period of time while I was away. When I returned door was completely open. July 7, 2014
Rated 4.0 out of 5.0 by NSO Stay We arrived there after 9pm from Dallas, TX but what short time that we stayed there was a great experience. The room was clean, cozy and spacious. We upgraded to a suite. The bathroom was clean and the overall stay was good. The continental breakfast was a hit with the turkey sausage. July 2, 2014
Rated 5.0 out of 5.0 by Quiet room and very comfortable bed. Our room was ready when we arrived. The room was extremely clean and spacious. Bathroom was clean, large with the amenities we expected. Our room was very quiet. The hotel was easy to find with parking convenient to hotel access. Our bed was extremely comfortable and was very much appreciated. Furniture adequately met our needs. June 18, 2014
Rated 5.0 out of 5.0 by Great place to stay My daughter will be attending the local university in the area. This location is friendly, clean and convenient for commuting to campus. I plan to stay at this hotel whenever I travel to visit my daughter. June 17, 2014
Rated 1.0 out of 5.0 Worst Stay EVER I travel for work and stay in quite a few different hotels. I know the bad ones when I see them. This is BAD. When i showed up, it took me 20 minutes to get checked in. The guy at the front just acted like he didnt care, Finally another man came in and checked me in. As an IHG member, most people treat you with some type of urgency. When I entered the room, i noticed the humidity was unbearable. The i noticed the floor and bed were both damp. I called the front desk and was told there were no other rooms available. Next i thought I might just try to make the best of the situation. I started to change clothes and a maid just walked in the door. Im not sure why she came in, but she just said "sorry" and left. When it was time to go to bed, i realized there were no blackout curtains. Outside my window was a bank drive through with a massive amount of light. I tried to sleep with a pillow over my head ( in the damp bed). Next I realized that the walls were very thin when i started hearing a man snoring just on the other side of the headboard. That continued all night, so I never fell asleep. When i decided to take a shower the next morning, I opened the shower and found used a dirty shower with used soap and shampoo containers as well as a soppy, used towel. Needless to say, i was up and out early. I went downstairs to get some breakfast. No one was in the dining area. All the tables were dirty and there was no attendant to be found anywhere. I tried to eat a cinnamon roll, but they were not cinnamon rolls like Holiday Inn normally has, they were pecan twirls that were hard as a rock. The other food ( sausage and eggs ) were dried out and crusty. I cannot fathom how a Holiday Inn Express can actually be this Horrible. Never Again. June 15, 2014
Rated 5.0 out of 5.0 by Excellent service Met with a smile from the front desk upon check-in. My room was clean and ready. I would truly recommend this hotel. June 4, 2014
Rated 3.0 out of 5.0 Breakfast was awful. Breakfast was awful.Breakfast was awful. Breakfeast was awful . Breakfast was awful.Breakfast was awful. Does this meet you 50 characters? May 31, 2014
Rated 5.0 out of 5.0 by definitely recommend this.hotel Clean, comfortable room. Caleb checked us in, and answered any questions we had. He was friendly and made its feel welcomed at this hotel. May 27, 2014
Rated 4.0 out of 5.0 by 2 major issues for business travelers 1st major issue. The internet is the worse I have ever seen at a Holiday inn property. The internet was up and down all the time . It would go down for 20 minutes at a time. It took me forever to finish my work. When I informed the front desk I was told they were packed and they don't have bandwidth. This is unacceptable for usiness travelers. 2nd they ran out of hot food and coffee from 7:15 to 7:50. There was no one working the kitchen area and the front desk was doing there best to do both jobs. May 17, 2014
Rated 1.0 out of 5.0 by Beware of Management I have many issues with this Holiday Inn in Waller TX. Issue number one is I booked a room at this location 3 months in advance for an event in the area. The event provided a discount code but this also required prepayment of the room. I had no issue with this and booked the room at the discounted rate. I get to the hotel to check in and they informed me they canceled my reservation because the credit card was declined. The card had been stolen and canceled two weeks before the reserved date. I was not contacted by the Holiday Inn Express in Waller TX when that happened. They informed me that I now had to pay the daily rate which was 50% more for the exact same room I had booked online. The manager on duty would not adjust the rate back down to the event rate. Then while I was there I booked a room for another date 3 weeks out. This is where the problem happens again. I show up on the evening of the event and they inform me that they had booked it for the evening before, they did not have any rooms, and they are billing me in full for the room plus taxes. Basically I would avoid this place as they refuse to take care of the customer. I would look at the Holiday Inn Express in Sealy TX instead. April 22, 2014
Rated 4.0 out of 5.0 by Average night Front desk clerk did a great job. Room could use some touching up. Shower had some damage. Rate was too High. April 14, 2014
Rated 4.0 out of 5.0 by Okay for last minute. No internet! When we tried to contact front desk NO ANSWER! March 29, 2014
Rated 3.0 out of 5.0 by Not recommended if fitness center is important to you Check-in was a struggle. I arrived at 9PM, there were people in line trying to get a room and they were struggling to do so. When I reached the counter I had no issues with check-in. I went to my room which was very nice and changed into my workout clothes. I went to fitness center and the sign on door said hours were 6am to 11pm, it was about 9:30 pm and I could not get in with my room key. I went to front counter and had to wait on other guests being checked in and they were having problems again. I asked the counter attendant if I could access the fitness center and he told me the fitness center closes at 8pm but he would allow me in, I mentioned the sign on the door says open until 11 and he said, well after 8 you have to request admission....didn't understand this, but whatever. When I got in the fitness center I was disappointed to find non-brand name equipment. The treadmill felt like there was a 10 degree incline even though I was at 0 incline. I used machine for about 20 minutes and gave up, I usually work out for about 45 minutes. March 1, 2014
Rated 5.0 out of 5.0 by Waller Excellent service at this property. Much better value than the next Holiday Inn on I-290 East at FM-1960. February 1, 2014
Rated 5.0 out of 5.0 by Great Stay! Our family booked 3 rooms for 2 nights each here for our trip to the Ren Fest this year. We usually stay in Conroe but decided to give Waller a try this year, and we are so glad we did. We will definitely be back next year. The staff was very helpful and the manager was especially personable! Hotel was very clean, tidy and the staff was friendly and helpful. Even our miniature schnauzer enjoyed his stay! We had to use the business center during our stay and it was very accessible and functional. We will be back next year for sure! January 15, 2014
Rated 4.0 out of 5.0 by Friendly staff Beds need some work but over all very pleasant experiance. January 10, 2014
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