Rated 4.2 out of 5 by 194
Rated 3.0 out of 5.0 by Ruth912 Your average Holiday Inn Express
This is one of those average Holiday Inn Expresses, with the usual pluses of breakfast and good staff service. The downs with this location were that it could use a bit of a facelift after enduring a lot of high traffic. The carpets in the first floor hallway, and in my room (no stretching on the floor, folks), could use a stiff cleaning. Also the vending machines were not working properly (one wanted only exact change, and the other ate two dollar bills). More importantily, the WiFi constantly required me to log back in, which was very inconvenient for getting work done. That said, I will be back because this is the best location/value in the area.
May 16, 2013
Rated 4.0 out of 5.0 by Konnichiwa Good service
I stayed at Holiday Inn Express, Walnut Creek for 5 days and enjoyed thoroughly without any trouble. Great and friendly services provided both in the front desk as well as in the breakfast area. Sure, I will recommend to my family & friends too.
Keep up with your good works,
May 15, 2013
Rated 3.0 out of 5.0 by madmoon1 It's the little things that matter
I have stayed at various Holiday Inn Express's the past 5 years, this was not one of the better ones. We checked in at 1:15AM on Friday night, woke up Saturday morning and we had to go down stairs for a Newspaper. I am mentioning this as I have never had to retrieve my own paper staying at Hoilday Inn Express before.
This happened again on Sunday morning.
The following week I stayed at a Holiday Inn Express in Springfield Oregon and had newspapers delivered to my door both mornings. My title is what I am trying to state, It is the little things that matter. Across the country it should be uniform.
May 13, 2013
Rated 5.0 out of 5.0 by grampam916 Beauty & Comfort
The lobby and grounds of this hotel are beautiful; nice pool and gardens. Accommodations are comfortable and rooms are good size. Bathroom is so-so, but quiet and clean rooms more than make up for it. Breakfast is full-on affair: bisquits & gravy, eggs, bacon, cereals, pastries, etc. You won't go away hungry. Parking includes underground, covered as well as outdoor. Felt very safe here.
May 8, 2013
Rated 4.0 out of 5.0 by jimjen two issues
While we stay regularly at the Holiday Inn Express in Walnut Creek, and will stay again, we did have two issues...first, a pile of dirty linens was sitting on the floor outside a room when we first checked in about 6 p.m. on a Sunday evening. To our amazement, the pile of laundry was still there the next day. Even after I reported it to the front desk at 8 a.m., it was not removed until a couple of hours later. Secondly, we carefully hung our towels up on the towel rack indicating our willingness to re-use them (in accordance with the door-hanger notice hanging in the bathroom)...but, as has happened multiple times in the past, all the towels were changed and/or replaced when we returned to the room after a day of sight-seeing. We also mentioned this to the front desk...and, as before, they said they would bring it to the attention of the housekeeping staff. But this is a long-standing pattern with this Holiday Inn Express...one that continues to irritate those of us who actually care about saving water!
May 7, 2013
Rated 4.0 out of 5.0 by DeAnna3 Great Location
Everything is close by, including Starbucks, IHOP, freeway entrances, drug stores and healthy markets.
May 6, 2013
Rated 4.0 out of 5.0 by jdk1955 comfortable room
great location, friendly staff, nice room.
mine was a little too close to the highway. very noisy making it hard to sleep
April 30, 2013
Rated 5.0 out of 5.0 by Carrie22 Comfortable Stay
Stayed here to visit St. Mary's College and was given a discount and found the beds very comfortable and the breakfast was more than we had anticipated. We recommend this hotel and we would stay here again.
April 28, 2013
Rated 2.0 out of 5.0 Very noisy
We have stayed at the Walnut Creek HIE four times now. Previous rooms have been fine, but room #103 should be avoided! The garbage truck arrives seemingly right outside the window at oh-dark-hundred. Six o'clock, maybe? Way too early. Also, being at the head of the hall, there is endless foot traffic outside the room. People don't realize how their voices carry and we were awakened numerous times thoughout the evening and early morning. The bathroom has been recently remodeled - a good thing except the basin faucet is so wobbly it's hard to turn on the water and the sink stopper is inoperable. The gentleman at the front desk said he would arrange a discount because we were so exhausted at the end of our two night stay. However, he has not followed through on that promise.
April 24, 2013
Rated 4.0 out of 5.0 by Steveaopa Very good experience
I particularly enjoyed the availability of a full gym (24-Hour Fitness) nearby.
April 22, 2013
Rated 2.0 out of 5.0 by Donna1963 Beds are hard as a rock!
The hotel in Walnut Creek was nice and so were the staff, but the beds were hard as a rock and I have a bad back. Needless to say, we only stayed one (1) night and had to move to a different hotel that had pillowtop beds.
April 17, 2013
Rated 5.0 out of 5.0 by PatB4321 A little noisy. We will insist on a courtyard next time and hope no late parties
For the most part it was great. The noise level from the street was intense. Room was clean and staff is very friendly and accommodating. The front desk recommended a great restaurant for dinner that was not a chain. We would return.
April 12, 2013
Rated 4.0 out of 5.0 by Tami805 Accommodating staff; decent stay
The shuttle was helpful; the staff was accommodating; the breakfast area and food were great (included a variety); the cookies and Wednesday night snacks/drinks were nice; the courtyard, pool, hot tub, and inside seating area were pleasant; access to the bike path was awesome.
However, we found several small items beneath the beds that a vacuum must've pushed there, and I'm glad my small children didn't find them first. The courtyard room still wasn't that quiet or big, even though we paid more for it. The bathtub is too slippery for children. The gym is very small.
April 11, 2013
Rated 4.0 out of 5.0 by Corsair2Driver Very clean room and great staff
A great place to stay, whether for one night or a week. Only "other" is freeway noise, so ask for a room up front. Your stay will be five stars.
April 11, 2013
Rated 3.0 out of 5.0 by Priority916 Good but could be better
Front desk staff is not as knowledgeable as they could be - its important to notify guests upon arrival if the property will inconvenience their guest in any way; ex: if water is going to be shut off for maintenance. I was inconvenienced twice during my stay and was not notified either time of this matter. I was also told I could walk over to 24hr Fitness and gain entry with a hotel business card to utilize gym since they didnt want anyone in the weightroom until after 7am. I was turned away at the front door and told that I needed an actual pass. There was also no towels in the gym both mornings that I worked out. I will say that both the front desk manager and Ms. Donna did things for me in lieu of the inconveniences so I was very pleased in that regard.
April 10, 2013
Rated 3.0 out of 5.0 by J1962 Not up to par for a HIE
Very sub standard room for an HIE, not what I expect or normally see for this chain.
April 10, 2013
Rated 4.0 out of 5.0 by Steve1599 Decor underwhelming, staff outstanding
My wife and I travel between Seattle and Scottsdale and stay in different hotels in central and northern California. We went to Trip Advisor to find a top rated hotel in Walnut Creek since we were meeting friends there for dinner. The Holiday Inn Express popped up so we booked a room. We were disappointed with decor and location for a top rated hotel but thought it was OK for one night. When we checked out in the morning, my wife left her good hat in the room. We called from the road and talked to Luis, who proceeded to search the whole hotel (public spaces including our room) to find the hat. He finally found it and promptly mailed it to us in Seattle. We were and are very grateful for his diligence and honesty.
April 7, 2013
Rated 1.0 out of 5.0 by Johnless Manager's attitude to guests,
When we made our reservation, we expected service equal to our last visit. Our first surprise was that we were told to come back in four hours. We did, and when we did our request for the first floor (made at the time of our reservation request) was denied. We were placed in 201. The next day, a clerk came up, after three requests for a lightbulb for the desk lamp and told us that ours wasn't a "dog room". We noted that we liked the room on the first floor that we had the last visit. Later that day, a person at the desk asked me if I were aware of the dog policy. I said, yes, and that my husband had checked that box on arrival. Later we we notified that the water/plumbing would be shut off from 10 to 6 the next day. We complained that we were not informed of this at the time of our reservation and were comped one day. Today about 3:30pm a note was slipped under the door, informing us that tomorrow the plumbing would be shut off AGAIN. This time it would be 10am to 5pm. I spoke with the manager again and was told that we had already received enough compensation and that we could go to another hotel, if we didn't like it. We had planned a quiet day by and in the pool and I told him about this. He said that we still could. Did he expect that we should relieve ourselves in the pool? No plumbing, also, means no room cleaning! Limited towels, not a thrill. Twice in a five day stay? Why didn't he notify us last evening at 6pm when he knew the work was incomplete? The desk lamp still needs a bulb........We check out 04-04-13.
April 2, 2013
Rated 2.0 out of 5.0 by DKnabe Checkout
We stayed at this motel twice during our recent vacation. Once on our way down to Disneyland and once on our way back. The motel lists checkout time as noon. However, both times we stayed our room key became invalid at 10;00AM; This was very inconvenient. I have stayed at Holiday Inn Express motels many times. I am a Priority Gold Member. I have never had this happen before this stay. I was also disappointed in the lack of pool supervision. There were several kids in the pool with no adult supervision. They were eating bacon and rolls while sitting in the spa. An occasional check of the pool by the staff would be beneficial.
March 31, 2013
Rated 5.0 out of 5.0 by wolverinedad utah valley visit
came to town to watch daughter play softball and only stayed one night...will be staying extra nights next time..team stayed and nothing but thumbs up to staff, room and breakfast.
March 29, 2013
Rated 5.0 out of 5.0 by KevKarW Great Comfort, Service and Great Breakfast!
We had a great stay, with great service and a great breakfast to sum it all up. We would definitely come back to the Holiday Inn Express again!
March 23, 2013
Rated 5.0 out of 5.0 by Siobhan Just What We Needed
We were in town for an event on the Berkeley campus but we love staying in Walnut Creek. This hotel has everything we needed at a fantastic value. We loved the free parking, free wifi, complimentary breakfast cannot be beat, pool and spa. Our room was so quiet, no noise day or night and our staff experience was better than most 5 star hotels. The rooms could use some sprucing up but it wouldn't stop me from staying here again. I was pleasantly surprised by my experience.
March 21, 2013
Rated 5.0 out of 5.0 by MD72 All around perfect for a business overnight!
Excellent front desk reception and service. Quiet room gave us great rest. Didn't use th pool/gaden area but it is very inviting! Breakfast was more than anyone needs on the run (or for a family trip). Very pleasant facility - wouldn't have guessed it from the street-side view. Recommend highly for the value for the area.
March 19, 2013
Rated 5.0 out of 5.0 by Vreddy One of my favorite hotels
Comfortable room, pleasant atmosphere, my dog is welcome!
March 8, 2013
Rated 5.0 out of 5.0 by kondra59 Great Place to stay
This is one of the best place to stay considering the value of money.
The great location, new brand stuff, very nice and friendly staff .
I defiantly recommend this place to others.
March 7, 2013
Rated 5.0 out of 5.0 by gerald98 Best Service I have seen in long time!
The hotel was very clean so were the rooms, the service at the front desk was excellent, the clerks were very professional and kind, they went above and beyond, they even helped me with my boarding pass. I have not seen a service like this in long long time..
March 4, 2013
Rated 3.0 out of 5.0 by Loudog The one that wasn't good
All the great qualities I loved about this hotel were changed when I stayed in a room facing north main street. I just couldn't sleep once the cars started moving. Then there was heater that keep turning on and off the whole night that further keep me from a great night sleep.
February 18, 2013
Rated 3.0 out of 5.0 by NY10 Overall experience
Room was more than adequate.
Breakfast was extremely below par. The food was unappetizing both in taste and appearance. The hard boiled eggs should not be peeled prior to putting them into the cold section. It is not appetizing to see them floating around in water. Ditto for pancakes squeezing out of a machine and coming out cold at that.
No bath mat left in the bathroom on the second day we were there. We had to put a bath towel on the floor to prevent slipping on the floor. That left us with only one bath towel for the two of us.
Check-in service was very nice and efficient.
Freeway noise can be a problem unless rooms facing the garden area are selected and granted.
February 16, 2013
Rated 5.0 out of 5.0 by monny94 Comfortable and convenient
We stay here everytime we're in the Walnut Creek area to visit our son who's attending college in Oakland. The staff is always friendly and helpful. Would definitely recommend this hotel. No complaints here.
February 16, 2013
Rated 4.0 out of 5.0 by RLewis Very clean, comfortable, great parking garage.
A very nice, modern hotel. Good location, close to the freeway. The only negative was that it's too close to the freeway (Hwy 680) that our room was quite noisy. But overall, our stay was great.
February 9, 2013