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Rated 4.3 out of 5 by 239 reviewers.
Rated 5.0 out of 5.0 by Great Hotel! This very friendly hotel has wonderful breakfasts, which kids especially enjoy. We love the PM chocolate chip cookies and the Wednesday Manager's Reception. Also the Front Desk is very accommodating in that if a neighbor is noisy, they will tell them to turn it down! Also, we like the free shuttle to the BART! I strongly recommend this hotel. July 2, 2013
Rated 5.0 out of 5.0 by Top notch Always hospitable, great staff, always a good stay. June 29, 2013
Rated 5.0 out of 5.0 by Great service and wonderful service My husband and I recently stayed at your Walnut Creek property and were impressed with the excellent location and service. We had to change hoteks at the last minute and your staff graciously accomodated our needs. There was even a barbecure the night we arrived and breakfast every morning. Would definately come back! June 22, 2013
Rated 5.0 out of 5.0 by Walnut Creek experience What a lovely hotel..great rooms. People couldnt be more helpful. The only and one and only issue was that since people cant smoke in their rooms and ours was a ground floor room and close to the pool and door to get in and out we had problems with leaving the window open and cigarette smoke...seriously not huge deal and the air conditioner worked excellent. Just enjoyed listening to the kids in the pool and being able to enjoy the fresh air. would go back here again for sure. June 21, 2013
Rated 4.0 out of 5.0 by freeway noise i was given only room available supposedly on freeway side of hotel. very noisy (no window noise insulation). i told receptionist that i am light sleeper and she offered me ear plugs. on entering this room the noise was bad and i immediately called and asked for another room. another person at front desk told me to come back down and he would give me a nother room away from freeway side. problem solved but why did first clerk say the room was the only one available? June 21, 2013
Rated 4.0 out of 5.0 by Comfortable bed My stay was excellent. Great staff made my stay worth coming back again and again. Love the Wednesday buffet. My visit last time I was unable to eat due to a surgery the next day. But this last visit I was able to enjoy. Breakfast is the best sooo good too many choices. Thank you, June 11, 2013
Rated 2.0 out of 5.0 by Worst Holiday Inn Express I've stayed at a number of Holiday Inn Express and this was by far the shoddiest. It needed lots of updating. The rooms were old and with old furnishings. There was no counter space in the bathroom and the TV was at a right angle to the bed. Carpets were old and worn. Breakfast was just OK, not anything to rave about. The numbering on the rooms was confusing. If I have to stay in Walnut Creek again, it certainly will not be at this Holiday Inn Express. June 10, 2013
Rated 5.0 out of 5.0 by Great location; accommodations and amenities excellent On check-in, we were given a room that, unfortunately, backed up to the interstate. I requested a room change and staff were most accommodating. No questions asked, we were given an inside room with an upgrade at no extra charge. We have stayed in this hotel before while visiting family in the area and, due to the fact we were very pleased with the hotel, returned. Big plus for an Atlanta based couple, a brand new Chick-fil-a is right next door! :-) June 8, 2013
Rated 5.0 out of 5.0 Mr. Excellent service Went the extra mile in providing shuttle to a craft event in a park and picked us up when we called. June 8, 2013
Rated 5.0 out of 5.0 by Diddee Room didn't have a refer I needed one but didn't ask. Breakfast was very good. Enjoyed the company of other guest. I always stay here in Walnut Creek when visiting the doctor. June 7, 2013
Rated 4.0 out of 5.0 by great hotel very nice hotel. really liked the pool and hot tub. Large breakfast room with lots of different food choices June 3, 2013
Rated 5.0 out of 5.0 by Very comfortable and helpful hotel We spent two nights here while catching up with family in Walnut Creek. The staff were really helpful, the room was comfortable and breakfast choices and service were excellent. Nice outside pool. June 2, 2013
Rated 5.0 out of 5.0 by Another great stay We visit the Walnut Creek area several times a year to visit family and the Holiday Inn Express is our first choice for our stay. Luis at the front desk is very personable, welcoming and reaches out to be helpful. We can count on our room being well attended to by the wonderful housekeeping staff. The breakfast is delicious and Eppie's cheerful face in the morning is always a welcome sight. We look forward to our next visit. May 25, 2013
Rated 5.0 out of 5.0 by Great place to stay, but a little overpriced. I flew into San Francisco airport and took BART from the airport to the Contra Centre station. (1 past Walnut Creek) The Holiday Inn is only about a 15 minute walk for this slow walker. The sidewalks are safe and easy to follow to the HIE. The room was comfortable and clean and the staff was very friendly. The daily selection of breakfast food was somewhat limited, but everything was fresh and the staff did a good job of keeping everything well stocked. I felt that the nightly price was a little on the high side for a single occupancy room in a Holiday Inn in the middle of no where. There are really no attractions close to the Holiday Inn so I felt that their pricing should have been a little lower than it was. There are a wide variety of restaurants within a short walk and with many other people out walking or riding bicycles, the area surrounding the HIE was comfortable and felt safe. Overall it was a pretty good place to stay for business travel and I would stay there again. May 24, 2013
Rated 4.0 out of 5.0 by Good for Business Travels The hotel was very pleasant with staff and accommodations alike. The wifi was much more dependable and faster than what is experienced a other hotels of equal caliber. My only suggestion would be in the area of the exercise facility, where free weights would be an excellent addition. May 22, 2013
Rated 3.0 out of 5.0 by Your average Holiday Inn Express This is one of those average Holiday Inn Expresses, with the usual pluses of breakfast and good staff service. The downs with this location were that it could use a bit of a facelift after enduring a lot of high traffic. The carpets in the first floor hallway, and in my room (no stretching on the floor, folks), could use a stiff cleaning. Also the vending machines were not working properly (one wanted only exact change, and the other ate two dollar bills). More importantily, the WiFi constantly required me to log back in, which was very inconvenient for getting work done. That said, I will be back because this is the best location/value in the area. May 16, 2013
Rated 4.0 out of 5.0 by Good service I stayed at Holiday Inn Express, Walnut Creek for 5 days and enjoyed thoroughly without any trouble. Great and friendly services provided both in the front desk as well as in the breakfast area. Sure, I will recommend to my family & friends too. Keep up with your good works, May 15, 2013
Rated 3.0 out of 5.0 by It's the little things that matter I have stayed at various Holiday Inn Express's the past 5 years, this was not one of the better ones. We checked in at 1:15AM on Friday night, woke up Saturday morning and we had to go down stairs for a Newspaper. I am mentioning this as I have never had to retrieve my own paper staying at Hoilday Inn Express before. This happened again on Sunday morning. The following week I stayed at a Holiday Inn Express in Springfield Oregon and had newspapers delivered to my door both mornings. My title is what I am trying to state, It is the little things that matter. Across the country it should be uniform. May 13, 2013
Rated 5.0 out of 5.0 by Beauty & Comfort The lobby and grounds of this hotel are beautiful; nice pool and gardens. Accommodations are comfortable and rooms are good size. Bathroom is so-so, but quiet and clean rooms more than make up for it. Breakfast is full-on affair: bisquits & gravy, eggs, bacon, cereals, pastries, etc. You won't go away hungry. Parking includes underground, covered as well as outdoor. Felt very safe here. May 8, 2013
Rated 4.0 out of 5.0 by two issues While we stay regularly at the Holiday Inn Express in Walnut Creek, and will stay again, we did have two issues...first, a pile of dirty linens was sitting on the floor outside a room when we first checked in about 6 p.m. on a Sunday evening. To our amazement, the pile of laundry was still there the next day. Even after I reported it to the front desk at 8 a.m., it was not removed until a couple of hours later. Secondly, we carefully hung our towels up on the towel rack indicating our willingness to re-use them (in accordance with the door-hanger notice hanging in the bathroom)...but, as has happened multiple times in the past, all the towels were changed and/or replaced when we returned to the room after a day of sight-seeing. We also mentioned this to the front desk...and, as before, they said they would bring it to the attention of the housekeeping staff. But this is a long-standing pattern with this Holiday Inn Express...one that continues to irritate those of us who actually care about saving water! May 7, 2013
Rated 4.0 out of 5.0 by Great Location Everything is close by, including Starbucks, IHOP, freeway entrances, drug stores and healthy markets. May 6, 2013
Rated 4.0 out of 5.0 by comfortable room great location, friendly staff, nice room. mine was a little too close to the highway. very noisy making it hard to sleep April 30, 2013
Rated 5.0 out of 5.0 by Comfortable Stay Stayed here to visit St. Mary's College and was given a discount and found the beds very comfortable and the breakfast was more than we had anticipated. We recommend this hotel and we would stay here again. April 28, 2013
Rated 2.0 out of 5.0 Very noisy We have stayed at the Walnut Creek HIE four times now. Previous rooms have been fine, but room #103 should be avoided! The garbage truck arrives seemingly right outside the window at oh-dark-hundred. Six o'clock, maybe? Way too early. Also, being at the head of the hall, there is endless foot traffic outside the room. People don't realize how their voices carry and we were awakened numerous times thoughout the evening and early morning. The bathroom has been recently remodeled - a good thing except the basin faucet is so wobbly it's hard to turn on the water and the sink stopper is inoperable. The gentleman at the front desk said he would arrange a discount because we were so exhausted at the end of our two night stay. However, he has not followed through on that promise. April 24, 2013
Rated 4.0 out of 5.0 by Very good experience I particularly enjoyed the availability of a full gym (24-Hour Fitness) nearby. April 22, 2013
Rated 2.0 out of 5.0 by Beds are hard as a rock! The hotel in Walnut Creek was nice and so were the staff, but the beds were hard as a rock and I have a bad back. Needless to say, we only stayed one (1) night and had to move to a different hotel that had pillowtop beds. April 17, 2013
Rated 5.0 out of 5.0 by A little noisy. We will insist on a courtyard next time and hope no late parties For the most part it was great. The noise level from the street was intense. Room was clean and staff is very friendly and accommodating. The front desk recommended a great restaurant for dinner that was not a chain. We would return. April 12, 2013
Rated 4.0 out of 5.0 by Accommodating staff; decent stay The shuttle was helpful; the staff was accommodating; the breakfast area and food were great (included a variety); the cookies and Wednesday night snacks/drinks were nice; the courtyard, pool, hot tub, and inside seating area were pleasant; access to the bike path was awesome. However, we found several small items beneath the beds that a vacuum must've pushed there, and I'm glad my small children didn't find them first. The courtyard room still wasn't that quiet or big, even though we paid more for it. The bathtub is too slippery for children. The gym is very small. April 11, 2013
Rated 4.0 out of 5.0 by Very clean room and great staff A great place to stay, whether for one night or a week. Only "other" is freeway noise, so ask for a room up front. Your stay will be five stars. April 11, 2013
Rated 3.0 out of 5.0 by Good but could be better Front desk staff is not as knowledgeable as they could be - its important to notify guests upon arrival if the property will inconvenience their guest in any way; ex: if water is going to be shut off for maintenance. I was inconvenienced twice during my stay and was not notified either time of this matter. I was also told I could walk over to 24hr Fitness and gain entry with a hotel business card to utilize gym since they didnt want anyone in the weightroom until after 7am. I was turned away at the front door and told that I needed an actual pass. There was also no towels in the gym both mornings that I worked out. I will say that both the front desk manager and Ms. Donna did things for me in lieu of the inconveniences so I was very pleased in that regard. April 10, 2013
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