Rated 4.0 out of 5.0 by Cymro Recognition of Priority Club Membership
One of the few hotels where I was welcomed as a Priorty Club member, given a free goody bag, and 50% off drinks voucher. Often don't receive any recognition of membership even at platinum level
March 19, 2013
Rated 5.0 out of 5.0 by Fi65 Excellent value as always
Have stayed here a few times, always clean and quiet, would recommend to friends
March 14, 2013
Rated 5.0 out of 5.0 by Lulu48 Very good & friendly service
All staff very helpful and pleasant. They socialised when we were sitting in the bar area and asked about our days out on our return. The staff also saved us money by booking a trip direct for us from the hotel.
March 4, 2013
Rated 5.0 out of 5.0 by Lesley1 Regular guest
I need to stay over in the area at least once a week and tried 3 other hotels before I settled on Holiday Inn Express and I now only use HIE at Junction 10. It's conveniently located and good value for money (first thing I look for); rooms are good - comfortable and very clean; but most importantly the staff are great - and that is why a stay here is so relaxed (I always get a great nights sleep). They go the extra mile in terms of being courteous, polite, helpful, efficient and welcoming. They all make an effort to know the names of regular clients - it's clear they appreciate your business. Their high standards of customer service extent to everyone - I would highly recommend this hotel for a stop over, extended stay or regular visit. The evening menu is fairly limited but nice and I (fussy eater) enjoy the food; the breakfast is a standard fare buffet with plenty of choice and sets you up nicely for the day. I haven't used the meeting rooms here, but they are a useful/convenient option for business travellers. This hotel gets my vote!
March 2, 2013
Rated 4.0 out of 5.0 by Davyboyno1 Comfortable bed
Stayed for couple of days just for a break had no problems room as expected,staff very good and a good selection at breakfast.Already booked to return for another couple of days.
February 19, 2013
Rated 5.0 out of 5.0 by squeak HOLIDAY INN EXPRESS AT WALSALL
We have stayed at this Holiday Inn Express several times. The rooms and beds are very very clean and comfortable.
The staff are all extremly friendly and very helpful in fact I think they are the best we have come across even the maintenance man speaks to you. CARRY ON WITH THE GREAT SERVICE YOU PROVIDE.
February 18, 2013
Rated 5.0 out of 5.0 by MrMartin Holiday inn Express Walsall recommended for midlands stay
I have stayed at this hotel a couple of times recently when in Wolverhampton / Walsall area.
The staff are excellant, the food service better than the usual HI Express fare.
Sky Sports in main lounge.
The only gripe I have is that unlike most HI Express it does not have free wi-fi in the main lounge, they charge £7 for a very poor connection.As a business traveller the evening is the chance to catch up on emails, submit reports etc so this is a bind. If they remedied this I would rate this five star plus so the hotel management know what to do.
February 14, 2013
Rated 5.0 out of 5.0 by ChrisS66 Great Value
We have stayed at this particular hotel 3 times to date, each time the quality of comfort, service and breakfast has been excellent, I would recommend it to anyone.
February 9, 2013
Rated 1.0 out of 5.0 by ColdandInvisible Very Unattentive Staff
The customer does not fare well in your establishment. Your staff hide away in their office and do little by way of service. The atmosphere in the main reception/foyer area was dire and uninviting.
I also have an issue with hotels that do not provide wifi - there is no excuse for this.
Freezing rooms - no heating - REALLY!!! - what are you thinking?
I will not be staying with you again. Pity - I do a lot of work in Walsall.
January 21, 2013
Rated 4.0 out of 5.0 by jamesky No complaints
Friendly welcome, comfy bed, quiet room, plenty of breakfast what more could you want?
January 3, 2013
Rated 3.0 out of 5.0 by Gulliver55 Very sad
Ive just phoned up this hotel , I need to stay for 9 days and when I normally stop for this long ,they offer me a deal. How ever the person said he wouldn't offer me one unless I pay in full with NO refunds. I needed this room as my mother is very ill and won't last much longer. I've been staying here since it opened. I will NEVER stay here again. Thank you very much for you understanding (not)
December 12, 2012
Rated 5.0 out of 5.0 brilliant service
i would recommend this hotel to anyone the staff are very welcoming and polite they even entertained our daughter and were exceptionally helpful with all our needs cant thank them enough
November 26, 2012
Rated 5.0 out of 5.0 by flossie63 Consistently Good
Staff are always friendly and accommodating and rooms are clean, great location for the Midlands and one of the few hotels who still have smoking allowed in some of the bedrooms.
The only thing I miss with Holiday Inn Express is no bath, only showers and no bacon at Breakfast but at least Breakfast cost is included.
Well done Walsall!
November 21, 2012
Rated 2.0 out of 5.0 by Don99 Good location let down by our experience
Coveniently located near to the M6 with free parking but let down by indifferent staff, no cooked food available on a Sunday night and a room which proved difficult to keep warm. Probably the worst HI Express we have stayed in.
November 17, 2012
Rated 5.0 out of 5.0 by JJRJ Excellently placed
As always,excellent value for money. Very handily placed for all motorway links plus quiet.
November 16, 2012
Rated 3.0 out of 5.0 by Bentleydb Great staff, rest is ok
Great staff service.
Food average but it's free and decent quality.
This is clearly aimed at one-night business market (why else would you stop in Walsall?!) but they still charge £9 for internet access and have the oldest TV sets you will ever have seen!
November 14, 2012
Rated 4.0 out of 5.0 by barneyboy great location
have stayed here before and never had any problems staff nice room ok cant fault it good value for money
November 12, 2012
Rated 5.0 out of 5.0 by Boibach Great Weekend
Having visited the NEC a few times over last few years, I decided to stay at a different hotel this year, this hotel was not just great value but the rooms were clean & well maintained, the service was excellent & the breakfast was plentiful. There is also a nice family run pub (The Parkbrook), with great food within walking distance of the hotel. Looking forward to next year or an excuse to stay there again sooner.
October 22, 2012
Rated 5.0 out of 5.0 by Shana33 Service
A good weekend stay, facilities were fine, good parking and staff were friendly.
October 18, 2012
Rated 5.0 out of 5.0 by Jock44 Lovely relaxing breakaway.
Lovely relaxing breakaway. Facilities good, clean and tidy, room and bed comfy and warm. Staff could not have been more helpful and friendly. Excellent value for money. Well recommended and we will be staying there again soon.
October 12, 2012