Rated 4.2 out of 5 by 105
Rated 5.0 out of 5.0 by Indie71 Excellent stay as always.
Wonderful and warm customer service by Stephanie!!!!
January 13, 2014
Rated 5.0 out of 5.0 by ChippyElaine Twixmas stay.
Enjoyed our stay, as usual. Only problem was , bed sagged in middle. Mattress probably needs replacing. Staff very helpful and room spotless. No matter how busy the hotel is there's never any noise in the corridors. Will be staying again soon to visit family.
January 2, 2014
Rated 4.0 out of 5.0 by Swordfishfx Excellent value for money
We recently had a stay in this hotel, and our over all experience was good. The breakfast was the highlight. Had sausages, eggs with beans. Bacon was not available. The staff was helpful but could have been more friendlier towards us, compared with our previous hotel staff experiences. But would recommend this hotel for others.
January 1, 2014
Rated 5.0 out of 5.0 by gault14 Quality Stay
We were greeted with very friendly staff at the reception. As we were attending a dog show at the NEC both ourselves and our dogs were made very welcome, a real pet friendly establishment. The rooms were well decorated and very comfortable, a mini home from home. We would definitely recommend and will return soon.
December 17, 2013
Rated 4.0 out of 5.0 by JimmyTheJock Friendly Staff, Good Food, Convenient Location.
I stayed here for two nights when I was visiting a company only a couple of miles away and found this to be a clean and pleasant hotel that provided good value for money.
The staff were very friendly, the evening hot meals perfectly adequate, and the breakfast of reasonable quality; both hot and cold items.
It is very conveniently located adjacent J10 of the M6 making it a good option for anyone looking for a stop-over in the West Midlands.
Without doubt I would stay here again when in the area.
December 15, 2013
Rated 4.0 out of 5.0 by Sullka A very comfortable stay - pleasantly surprised.
We stayed when the hotel was fully booked expecting to find it noisy overnight. We were more than pleasantly surprised by the hotel. The room was very comfortable and more than adequate for our needs. The beds were extremely comfortable and although it was close to the motorway and fully booked with coach parties and guests using a nearby party venue it was was very quiet. The bathroom was very well laid out and the shower was brilliant. The room was very clean. Breakfast was ok, nothing really special but there was an adequate selection for all tastes and appetites as it was buffet style. The staff were polite, friendly and helpful. We would certainly stay there again and recommend it to others.
December 11, 2013
Rated 5.0 out of 5.0 by KinLiverpool Great hotel...staff were brilliant!
This is our second stay at this hotel. Really comfortable and clean rooms. We were a big party and came in late and managed to re-arrange the furniture etc...we did the same at breakfast. The staff were really accommodating and friendly and made us feel very welcome. We will definitely be back!
November 28, 2013
Rated 4.0 out of 5.0 by Suja The shower in the wet room
I was a little nervous of using the shower because there was no grab handle on the wall by the shower.
The access room was near enough to reception for me to walk using my 3 wheeled walker.
November 23, 2013
Rated 1.0 out of 5.0 by Ian7707 Overnight stay 16/11/2013
We stayed at this hotel and this is the worst Holiday Inn we have ever visited. The breakfast area was too small meaning lots of people had to wait for up to half an hour for breakfast. The tables were not cleared, the area was dirty and untidy, food was all over the floor and surfaces and staff were unwilling to wipe tables. When we spoke to the reception desk all they could say was they were sorry it had not met the required standard and they heard our complaint.
November 20, 2013
Rated 4.0 out of 5.0 by Rho700 Early booking good value
As we booked a few months ahead, we got the room and breakfast for a really good price. My only two negatives were the bed was far too soft and as I suffer from a bad back, this meant it was worse and I had quite a sleepless night, and the second being we were given a wet room instead of a bathroom and after a shower, the floor was covered in water for some time.
However, we would return if we were going to the NEC and were wanting to stay over.
November 20, 2013
Rated 4.0 out of 5.0 by Andy59 Comfortable bed and great value
We stayed for one night. The room was more than adequately sized for a short stay and it was very clean.
The bed was amazingly comfortable.
Very good valus.
Would definitely use again if we required a hotel in the area.
November 20, 2013
Rated 2.0 out of 5.0 by DiD43 Tired hotel
A warm reception from hotel staff marred by a very cold Great Hall. No warmer for breakfast in the morning. Stair carpet needs replacing.
Cooked breakfast not up to usual standard. Sausages running in fat, scrambled eggs tasting of egg powder
November 18, 2013
Rated 4.0 out of 5.0 by Billbob Holiday Inn express Walsall
Hotel is ideally located just off the motorway for a stop over, staff friendly and hotel services are what you would expect. Free Wi-Fi and complementary news paper are just a few finishing touches. Free breakfast is limited choice but should fill you up anyway. Room was good clean and everything you need, forgot my toothpaste and staff where on hand to help with free tube.
November 18, 2013
Rated 5.0 out of 5.0 by Bethcath Great value and service
We always stay at the Holiday Inn when we return to the Midlands, it really feels home from home.
Our friends always come to see us while we are there as there is a comfortable area were you can relax and have a drink.
The rooms are warm and the beds lovely and comfortable. The breakfast has everything I need, I wouldn't hesitate to recommend this hotel.
November 15, 2013
Rated 5.0 out of 5.0 by djy12 A good Holiday Inn Express
The facilities at this Holiday Inn Express are very good .To have hot food and drinks available 24 hrs was a bonus. An ideal place to stop if visiting the Birmingham area
November 14, 2013
Rated 4.0 out of 5.0 by Mandy153 Amenities of hotel
Great room , very modern and clean . Found the beds really comfortable , not something that happens often.
The only slight disappointment was the breakfast . My son really missed not having bacon and hash browns on the menu.
Overal great value for money
November 13, 2013
Rated 4.0 out of 5.0 by Eliz6 Eliz6
great value as usual and friendly staff
Only downside was breakfast ,the food was good but the service was disorganised with no apparent system.ie tables not cleared and the breakfast bar was a mess of split food and stocks not topped up until asked .
November 11, 2013
Rated 4.0 out of 5.0 by elizabeth526 Good overnight stay
Our room was a good size and had a good comfortable bed. The televisions in the room need updating. The breakfast was adequate, but spoiled by the behaviour of other guests, rowdy workmen, who were waiting for transport to arrive. They left the breakfast room in a complete mess for staff to clear up.
November 8, 2013
Rated 5.0 out of 5.0 by Jpb008 Really enjoyed our stay
We chose this hotel because of easy access to the places we were visiting,we found the hotel clean & welcoming,although the bed was comfy,my daughter said the futon wasn't,but overall would recommend this hotel.
November 6, 2013
Rated 2.0 out of 5.0 by Terry6559 Annoying Staff Member
Overall it was good experience, except one staff member knocked on my door twice asking if I had checked out , which was annoying , especially two hours prior to check out and then again only an hour later, perhaps they could provide their staff with an up to date manifest of the rooms and who is staying and who is not.
November 2, 2013
Rated 2.0 out of 5.0 by BlueDave Disappointed.
Chose this hotel because of location and the fact that breakfast was included. Arrival went smoothly; reception staff welcoming. Reception/lounge/breakfast area not to my taste; too modern for me; prefer more of a 'cosy' feeling. The room was on the small side for me and my wife. I guess it would be ok for one night; we were there for 3. No drawer space so could not fully unpack. Liked the layout of the en-suite; powerful shower probably because we were on the ground floor. Bed was smaller than we are used to; not king size. The mattress was soft and I ended up rolling into the middle; didn't sleep well. So had the sofa bed made up for me so that we both had room to sleep ok. Breakfast was ok for me as I always have a continental breakfast. However, my wife, and our friends, did not really enjoy the cooked breakfast options.
The contact we had with staff was good so my negative views are not about them. I would suggest that this particular chain of budget hotels does not come up to the standard set by a similar chain of budget hotels.
October 31, 2013
Rated 5.0 out of 5.0 by Girn Start to finish---excellent
Check in - welcoming and smooth.
Stay - enjoyable and peaceful , excellent staff, good breakfast .
Checkout - hassle free .
October 30, 2013
Rated 5.0 out of 5.0 by GaM33 Outstanding Service
We have never used Holiday Inn Express before but chose it due to its convenient location. We were extremely pleased with the room quality and facilities . The staff were exceptional including the chef who catered for us around our business time restrictions. The breakfast was of a high and varied standard and was kept well replenished. I cannot fault it.
October 28, 2013
Rated 5.0 out of 5.0 by TheJamJar Helpful staff
It's great when you can say the staff were happy and helpful. Our kettle was tempremental and a new one was delivered to our room within minutes. Extra milk was never a problem.
Room was clean and comfortable.
The only thing I would say is a few extra staff at breakfast time would easy the pressure on staff. Also if guests cleared their dishes away it would help.
We will stay again.
October 23, 2013
Rated 5.0 out of 5.0 by Indie71 Excellent hotel and service
Have stayed at Walsall a number of times and it's always been pleasant and great service!
October 22, 2013
Rated 5.0 out of 5.0 by SCOTT1966 Excellent Overall Service
The hotel staff were excellent from start to finish. The room and bathroom were clean and tea and coffee plentiful. Breakfast was very good with plenty of choice. I would definately recommend this hotel as it was excellent value for money.
October 18, 2013
Rated 5.0 out of 5.0 by ChelseaSue overall experience
lovely hotel, clean, comfortable room and staff friendly
October 13, 2013
Rated 3.0 out of 5.0 by SB81 Could be better but adequate
Staff are helpful and friendly. Room was clean. Only issue we had was the corridor was smelling of cigarette smoke which was coming into our room. Some guests very noisy so could hear them
banging on doors, woke up a few times on the first night. Location is good, breakfast options are satisfactory. Room TV needs to be upgraded.
Would stay again, but will ask for non smoking areas of the hotel!
October 10, 2013
Rated 5.0 out of 5.0 by unsy comfy bed great service
excellent use this hotel every year nice n clean rooms and amenities n pleasant staff will definatly be using again
October 8, 2013
Rated 4.0 out of 5.0 by deh34 really great service
The hotel staff are approachable, helpful and friendly. Any issues what so ever, they did their best to help us. We stayed with 2 small children and we had a nice stay. The rooms are cleaned daily which was good.
October 6, 2013