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Rated 4.2 out of 5 by 161 reviewers.
Rated 5.0 out of 5.0 by Excellent hotel The only thing that let this stay down was both members of staff we met were efficient but with no personal interaction at all. Would have been nice to have had a chat and a smile. Beds and rooms were comfy, food was excellent. August 18, 2014
Rated 4.0 out of 5.0 by Comfortable room for the family. Our stay in this hotel was excellent and only spoilt by the poor quality of the hot food at Breakfast. The breakfast sausages were possibly the worst I have ever tasted and made me feel ill. August 18, 2014
Rated 4.0 out of 5.0 by Typical of a Holiday Inn Express Clean comfortable rooms. Breakfast choice is limited, but can't complain as it was free. August 15, 2014
Rated 5.0 out of 5.0 by Good Stay I was very late checking in which did not cause any problems. The breakfast was limited which I expected with the cost. I had some noise from an adjacent room with all the relatives staying for a local wedding but it soon went quiet. The bed was almost comfortable and I did manage a reasonable sleep. I called at the bar each evening for a drink which seemed rather expensive but I suppose they have to make money somewhere given the good prices for the rooms. I had to stay over an extra night and was booked in with no fuss, just re zapped the door key and away. The final account was correct. All the staff I came into contact with were excellent. I would recommend a stay here August 12, 2014
Rated 5.0 out of 5.0 by Great service and comfort Refreshed, rested and relaxed. A great customer experience - staff put you at ease and make sure your stay is everything you expect. My biggest 'ask' is always a clean and comfortable room for a good night's sleep - 10/10 for everything. A big plus - free parking and there is always a space. I will definitely stay here again!! many thanks. August 9, 2014
Rated 1.0 out of 5.0 by Poor customer service Rude, arrogant unfriendly reception staff. The guy on reception was more like a robot when I checked in did not offer to keep my bags disgraceful - worst service ever received at a hotel. August 7, 2014
Rated 5.0 out of 5.0 by A1 Stayed here a few times and as always staff friendly excellent room and great selection for breakfast. August 6, 2014
Rated 4.0 out of 5.0 by 4 days away I had a problem with a member of reception staff, this was sorted very quickly and had a very nice 4 day stay August 2, 2014
Rated 5.0 out of 5.0 by good low cost hotel My husband and I had a very comfortable stay at this hotel and would happily recommend it to others July 23, 2014
Rated 5.0 out of 5.0 by Good value place to stay Pleasant staff, clean comfortable rooms, bedding and on suite shower room. Breakfast was good with reasonable variety. Excellent location. Will definitely stay again. July 15, 2014
Rated 2.0 out of 5.0 by Not as good as other HI Express hotels... Can see why there is a lot of incentive selling to get you to stay here ie: attractive 5000 IHG bonus points deal etc. Great location but rather dated re: its' comparison to other HI Express hotels ie: rooms small... TV's old fashioned, with poor picture reception, & limited channel choice... décor overall... small breakfast serving area... the general feeling here. Staff OK but not very attentive on Check-Out - more interested in updating records on computer with credit card number??? Why, as already advised when booked & I am a Gold Plus member??? Plenty of other choices available nearby with other IHG hotels under different franchises. This HI Express is behind the times re: others... so go elsewhere until it updates itself in many areas of its' offering; bonus points at an attractive rate only go so far. July 13, 2014
Rated 4.0 out of 5.0 by Suffice Everything I needed for a one night stay. Clean and comfortable with good service and freindly staff. July 12, 2014
Rated 4.0 out of 5.0 by poor breakfast experiance breakfast was a tottally manic experiance with children running about in dinning room and serving area. food was not replenished so most things ran out , quality of food served was poor. July 9, 2014
Rated 5.0 out of 5.0 by Service with a smile This hotel offers a very comfortable stay for those looking for a hotel in the outskirts of Birmingham. I have stayed here on numerous occasions and have always been impressed with the overall standard of cleanliness in both the rooms and the public areas. What really makes this hotel stand out is its staff - they are so friendly and seem to genuinely care about guests. Do not hesitate, book today! July 8, 2014
Rated 5.0 out of 5.0 by Nice B Very nice room, shower, and bed. Breakfast was fine but not a full English breakfast. The staff was helpful July 7, 2014
Rated 4.0 out of 5.0 by staff attentive and very friendly.when we arrived we asked for another chair in the room. it came straicht away. July 4, 2014
Rated 4.0 out of 5.0 by limited breakfast Although the breakfast was included we were disappointed to find no bacon fried eggs or tomatoes on the menu. Also only fruit offered was orange or grapefruit segments. Along with many others of my generation I cannot have grapefruit due to taking statins. Would have liked prunes as alternative which I find in most Hotels. Other than this it was a good value stay although we ccould not get a seat in the bar on Sat night July 2, 2014
Rated 5.0 out of 5.0 by Walsall Express All good, couldn't fault our big family get together. June 30, 2014
Rated 5.0 out of 5.0 by good location very easy to find and met the high standard expected from a Holiday Inn. Plenty of choice for breakfast, overall very pleased. June 23, 2014
Rated 4.0 out of 5.0 by Great Value for money We had stayed at other hotels in and around Wolverhampton during this visit. I think that overall on a value for money scale, this was the best we had stayed at. If your air conditioning doesn't seem to be working, beware it can be over ridden from a central control, contact reception. June 23, 2014
Rated 5.0 out of 5.0 by Very comfortable stay We use this hotel frequently whilst on business. I cannot fault it for quality and value for money. The staff are extremely friendly, helpful and professional. June 19, 2014
Rated 5.0 out of 5.0 by Great Value Stayed for one night and very happy with everything, would use this hotel again June 18, 2014
Rated 4.0 out of 5.0 by SAuprisingly comfortable room Beds were very comfortable, but breakfast was terrible. June 16, 2014
Rated 4.0 out of 5.0 by fine for short stay stayed on business, got room 'on spec' (just walked in on first night, was pleasently surprised to pay a lower price than nearby competitors and found hotel a comfortable budget hotel. June 13, 2014
Rated 4.0 out of 5.0 Where's the bacon? Nice clean hotel. Comfortable room. TV channel choice adequate but limited. Reasonable bar prices - £3.40 a pint - not bad for a hotel! Breakfast fry up limited to sausage, beans and scrambled egg - "What? No Bacon?" but plenty of cereal and fruit etc. All in all, pretty pleased. June 12, 2014
Rated 5.0 out of 5.0 by Great all round experience Consistent great experience of regular stays here. It has everything I need and it is comfortable, efficient, quiet and friendly. All the staff are excellent at what they do - they go out of their way to make your stay a good one - and they recognise regulars - it makes a difference to have people remember your name (they have LOTS of guests - how do they do that?!) Cleanliness and hygiene can be a 'deal breaker' for me - sticky carpets and I never go back - no danger of that here (I must have stayed in most rooms over the time I have been stopping over here). A big thanks to all the staff. June 12, 2014
Rated 5.0 out of 5.0 Excellent hotel!! Stayed here about 7-8 times now, always had a good stay, never any issues, very friendly staff, rooms always clean, tidy, always get a good nights sleep and with free breakfast and internet which is always fast and reliable it's excellent value...Why stay elsewhere?? Well done all! June 10, 2014
Rated 5.0 out of 5.0 by 2 adults and 5 yr old excellent service, 5 yr old loved it, very clean, great breafast all you can eat , and we forgot razor and shaving cream, free at the front desk :) June 10, 2014
Rated 4.0 out of 5.0 by Well Pleased Really enjoyed our stay. With tha added value of breakfast included in the cost of the room. The only problem I had, was getting out of the comfy bed in the morning June 8, 2014
Rated 1.0 out of 5.0 by worst holiday inn express i've stayed in! I always sing praises for the Holiday Inn express and regularly recommend to others,but the Walsall one was far below the usual standard. It started with the remote not working which can happen,but took 5 attempts to get an answer from reception. Then the room wouldn't lock,a guy down the hall couldn't get in his room. after 10mins the door finally locked only to find another 10mins to get in on my return. i only left the room 3 times during my stay fortunately as it was the same process each time. reception didn't seem bothered as it looks like a regular occurrence. It was topped off with 2 packets of fruit pastimes costing £2.50!!! Never again!! June 8, 2014
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