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Rated 4.2 out of 5 by 151 reviewers.
Rated 2.0 out of 5.0 by Not as good as other HI Express hotels... Can see why there is a lot of incentive selling to get you to stay here ie: attractive 5000 IHG bonus points deal etc. Great location but rather dated re: its' comparison to other HI Express hotels ie: rooms small... TV's old fashioned, with poor picture reception, & limited channel choice... décor overall... small breakfast serving area... the general feeling here. Staff OK but not very attentive on Check-Out - more interested in updating records on computer with credit card number??? Why, as already advised when booked & I am a Gold Plus member??? Plenty of other choices available nearby with other IHG hotels under different franchises. This HI Express is behind the times re: others... so go elsewhere until it updates itself in many areas of its' offering; bonus points at an attractive rate only go so far. July 13, 2014
Rated 4.0 out of 5.0 by Suffice Everything I needed for a one night stay. Clean and comfortable with good service and freindly staff. July 12, 2014
Rated 4.0 out of 5.0 by poor breakfast experiance breakfast was a tottally manic experiance with children running about in dinning room and serving area. food was not replenished so most things ran out , quality of food served was poor. July 9, 2014
Rated 5.0 out of 5.0 by Service with a smile This hotel offers a very comfortable stay for those looking for a hotel in the outskirts of Birmingham. I have stayed here on numerous occasions and have always been impressed with the overall standard of cleanliness in both the rooms and the public areas. What really makes this hotel stand out is its staff - they are so friendly and seem to genuinely care about guests. Do not hesitate, book today! July 8, 2014
Rated 5.0 out of 5.0 by Nice B Very nice room, shower, and bed. Breakfast was fine but not a full English breakfast. The staff was helpful July 7, 2014
Rated 4.0 out of 5.0 by staff attentive and very friendly.when we arrived we asked for another chair in the room. it came straicht away. July 4, 2014
Rated 4.0 out of 5.0 by limited breakfast Although the breakfast was included we were disappointed to find no bacon fried eggs or tomatoes on the menu. Also only fruit offered was orange or grapefruit segments. Along with many others of my generation I cannot have grapefruit due to taking statins. Would have liked prunes as alternative which I find in most Hotels. Other than this it was a good value stay although we ccould not get a seat in the bar on Sat night July 2, 2014
Rated 5.0 out of 5.0 by Walsall Express All good, couldn't fault our big family get together. June 30, 2014
Rated 5.0 out of 5.0 by good location very easy to find and met the high standard expected from a Holiday Inn. Plenty of choice for breakfast, overall very pleased. June 23, 2014
Rated 4.0 out of 5.0 by Great Value for money We had stayed at other hotels in and around Wolverhampton during this visit. I think that overall on a value for money scale, this was the best we had stayed at. If your air conditioning doesn't seem to be working, beware it can be over ridden from a central control, contact reception. June 23, 2014
Rated 5.0 out of 5.0 by Very comfortable stay We use this hotel frequently whilst on business. I cannot fault it for quality and value for money. The staff are extremely friendly, helpful and professional. June 19, 2014
Rated 5.0 out of 5.0 by Great Value Stayed for one night and very happy with everything, would use this hotel again June 18, 2014
Rated 4.0 out of 5.0 by SAuprisingly comfortable room Beds were very comfortable, but breakfast was terrible. June 16, 2014
Rated 4.0 out of 5.0 by fine for short stay stayed on business, got room 'on spec' (just walked in on first night, was pleasently surprised to pay a lower price than nearby competitors and found hotel a comfortable budget hotel. June 13, 2014
Rated 4.0 out of 5.0 Where's the bacon? Nice clean hotel. Comfortable room. TV channel choice adequate but limited. Reasonable bar prices - £3.40 a pint - not bad for a hotel! Breakfast fry up limited to sausage, beans and scrambled egg - "What? No Bacon?" but plenty of cereal and fruit etc. All in all, pretty pleased. June 12, 2014
Rated 5.0 out of 5.0 by Great all round experience Consistent great experience of regular stays here. It has everything I need and it is comfortable, efficient, quiet and friendly. All the staff are excellent at what they do - they go out of their way to make your stay a good one - and they recognise regulars - it makes a difference to have people remember your name (they have LOTS of guests - how do they do that?!) Cleanliness and hygiene can be a 'deal breaker' for me - sticky carpets and I never go back - no danger of that here (I must have stayed in most rooms over the time I have been stopping over here). A big thanks to all the staff. June 12, 2014
Rated 5.0 out of 5.0 Excellent hotel!! Stayed here about 7-8 times now, always had a good stay, never any issues, very friendly staff, rooms always clean, tidy, always get a good nights sleep and with free breakfast and internet which is always fast and reliable it's excellent value...Why stay elsewhere?? Well done all! June 10, 2014
Rated 5.0 out of 5.0 by 2 adults and 5 yr old excellent service, 5 yr old loved it, very clean, great breafast all you can eat , and we forgot razor and shaving cream, free at the front desk :) June 10, 2014
Rated 4.0 out of 5.0 by Well Pleased Really enjoyed our stay. With tha added value of breakfast included in the cost of the room. The only problem I had, was getting out of the comfy bed in the morning June 8, 2014
Rated 1.0 out of 5.0 by worst holiday inn express i've stayed in! I always sing praises for the Holiday Inn express and regularly recommend to others,but the Walsall one was far below the usual standard. It started with the remote not working which can happen,but took 5 attempts to get an answer from reception. Then the room wouldn't lock,a guy down the hall couldn't get in his room. after 10mins the door finally locked only to find another 10mins to get in on my return. i only left the room 3 times during my stay fortunately as it was the same process each time. reception didn't seem bothered as it looks like a regular occurrence. It was topped off with 2 packets of fruit pastimes costing £2.50!!! Never again!! June 8, 2014
Rated 5.0 out of 5.0 by Not so excellent See my comments in the review... there were problems with the door locks to the room and the A/C unit. While the staff were great the overall comfort of our stay was lessthan expected June 6, 2014
Rated 5.0 out of 5.0 by Evening staff The overall service is always excellent at Walsall but found the evening staff on Saturday 31 May was 2am (early hours of Sunday 1st June) and the staff were cashing up but they still served us with a smile and were very courteous and friendly! :) June 4, 2014
Rated 1.0 out of 5.0 by Comfortable bed, bad service After a false fire alarm we had no water or lift for 3 hours. The staff was rude, not a single sorry... June 4, 2014
Rated 4.0 out of 5.0 by Clean, comfortable, breakfast included - Great value Very good basic hotel for a short stay close to the M6 motorway and within easy reach of the places we needed to visit. Standard type of room but quite spacious, clean and tidy. Bathroom similar. Breakfast included. Adequate if not large choice, but I did not expect more for the price we paid.Bar was useful to have available May 17, 2014
Rated 5.0 out of 5.0 Surprising - hidden luxury Brilliant stay at this holiday Inn Express. Excellent, efficient check in - warm friendly greeting. Clean, well appointed room, with all the amenities needed for the business traveller staying for the one night. Bar excellent, staff friendly and helpful. Bar meal menus offered great choice - especially the Curry and Cobra Deal, I had the Lamb Rogan Josh which was excellent. Service was great. Bed was comfortable. Check out efficient. One of the best places I have stayed as part of the IHG family of hotels. May 5, 2014
Rated 5.0 out of 5.0 by Delighted Right on the M6, really convenient location, my room was next door to M6 and i never heard any traffic noise at all, very comfortable bed and clean room,and fab shower plus very nice welcoming staff, and great breakfast choices, i plan to stay here again very soon. just to make sure this wasnt a one off fluke. April 30, 2014
Rated 1.0 out of 5.0 by Never again Booked hotel last minute as held up on journey. So, ok I checked in at 10:30 ish but no excuse for grumpiness of receptionist. No information given on ANYTHING. Key card just handed to me with a grumpy - lift is over there. As a Gold member and having stayed all over Europe in Holiday Inns I'm pleased this was not my first experience as I would never use group again. April 30, 2014
Rated 4.0 out of 5.0 by Good hotel but upgrade the TV Plesent hotel, good internet with a friendly service. However please please upgrade the tv's This lets the hotel down and I would think twice if it's a choice between hotels! April 28, 2014
Rated 4.0 out of 5.0 by Room comfortable and bed comfotable too I booked this room as an early check in at a further cost to myself unfortunately on arrival I was informed that the room wasn't ready and I had to wait for an hour to check in. I had to put my guest off my one hour thus delaying us from a further meeting we had arranged for later on in the morning. Had I have know that I would be delayed I would have asked for a refund on the cost that I incurred. April 23, 2014
Rated 3.0 out of 5.0 by Average, poor cleanliness We arrived at night. Check in was painless. Staff professional and welcoming. We were allocated a ground floor room, along a fairly long corridor and facing out to the M6. The standard of cleaning of the room left something to be desired, with excrement still visible in the toilet pan. Staff changed our room for an equally noisy one on the 3rd floor. Somewhat dated. A convenient stopping off point in the Midlands but not a Holiday Inn Express I could recommend. April 21, 2014
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