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Rated 4.2 out of 5 by 180 reviewers.
Rated 4.0 out of 5.0 by clean, comfortable, good value Arrived to a friendly greeting from reception staff, given guidance to room, breakfast facilities and passwords for free wi-fi. Room comfortable and clean, was all we needed for a relaxing two night stay. September 24, 2014
Rated 4.0 out of 5.0 by Brief stay but good We were spending a day at Alton Towers, about an hour from this hotel, we arrived at 9.30 at night, but they were ready for us and were welcoming. Our room was very good. The only problem seemed to be the air con - we couldn't alter the fan speed or the temperature - if it was on, it was fast and cold! The kettle didn't work unless you held it down on the power plug - unusual for a Holiday Inn express. Apart from these slight gripes everything was very good and breakfast service, food and area was excellent. September 24, 2014
Rated 5.0 out of 5.0 by Good location Comfortable bed, nice room well located near the M6 September 20, 2014
Rated 4.0 out of 5.0 by Comfortable Hotel Good Express hotel, efficient service, clean room and easy parking September 19, 2014
Rated 5.0 out of 5.0 by Overall Really pleased with everything in the hotel ,the staff were more than happy to help ,room spotless plenty of towels will stay again September 17, 2014
Rated 5.0 out of 5.0 by Walsall Experience Very pleasant and functional place to stay both for family and business purposes. September 11, 2014
Rated 4.0 out of 5.0 by expensive snacks Nice room although the television was very dated. easy access from M6.Snacks ie; soft drinks, choc etc. way over priced was quoted £2.20 for a bottle of coke and £1.50 for a mars bar! Not much coffee tea etc.left in room. September 10, 2014
Rated 4.0 out of 5.0 by Service was excellent and the property was well maintained Our first stay at a Holliday Inn and was a pleasurable experience. September 7, 2014
Rated 5.0 out of 5.0 by Lovely stay yet again! Stayed at this hotel for second time for two nights with my two children, hotel as always friendly, clean and comfortable. Rooms lovely and children's bed all made up for them when we arrived. Nothing wS too much trouble from the staff! Breakfast lovely as always. Hotel nice and handy for our day trips to The Black Country museum & RAF Cosfird. Can't wait to return as family lives close by! September 4, 2014
Rated 3.0 out of 5.0 by A TV in the room from the 80's!!! Hotel was clean enough and choice at breakfast good. However, we were a family of 4 and the room was not really large enough to fit us all in with any comfort (that is based on spending the previous night in a family room in the Manchester Airport Holiday Inn Express which felt more spacious)....... And how much would it cost to update the TVs to flat screen with at least freeview?!!! September 3, 2014
Rated 5.0 out of 5.0 by Walsall M6 Junction 10 The hotel staff are efficient, friendly and helpful. The rooms are spotlessly clean and comfortable. September 1, 2014
Rated 4.0 out of 5.0 by Good stay Convenient parking. Staff address needs well. Hotel modern clean and room comfortable. Breakfast plentiful and good. Dining room a bit cramped when busy, could be more spacious. Enjoyed stay. August 29, 2014
Rated 5.0 out of 5.0 by Clean, comfortable budget hotel near the motorway Attentive staff in a what would be called a budget hotel made all the difference to my stay. When I wanted my family to join me for the first night, it wasn't a problem. When they wanted to bring the dog, it wasn't a problem. When I needed an iron unexpectly, it wasn't a problem. Efficiently checked in as a platinum member to suitable room away from others so we didn't have to shush the children too much. Thank you. August 28, 2014
Rated 5.0 out of 5.0 by My stay at Holiday Inn Express® Walsall M6, Jct.10 I had a very pleasant stay here with my family. The breakfast was great and the staff were very friendly and attentive to our needs, The staff even washed my daughters baby bottles and cup. There was limited baby high chairs at the hotel during breakfast time but as soon as one came available the very nice lady came and dropped one off to our table and she was very polite. Overall, we were very happy with the service and stay. August 27, 2014
Rated 4.0 out of 5.0 by Great value, lovely staff Overall, we enjoyed our stay, shame about traffic noise. Everything was clean August 25, 2014
Rated 4.0 out of 5.0 by Excellent place to stay I would recommend staying at this hotel. I will return next time i visit the area be it for leisure or business. August 25, 2014
Rated 4.0 out of 5.0 by Great staff Staff were great, Wifi free and use everywhere, menu choice limited/expensive, TV should be in antique shop!!!!. However great stay and overall great value for money. Highly recommend staying here. Again staff were fantastic, very clean. August 25, 2014
Rated 5.0 out of 5.0 by Good budget Very clean and very courteous staff Breakfast was good, some of the chains more expensive hotels could learn from this hotel August 21, 2014
Rated 5.0 out of 5.0 by Great Customer Service This is a great location off M6 and the welcome and standard of customer service was fantastic. I will be staying there again very soon. August 19, 2014
Rated 5.0 out of 5.0 by Excellent hotel The only thing that let this stay down was both members of staff we met were efficient but with no personal interaction at all. Would have been nice to have had a chat and a smile. Beds and rooms were comfy, food was excellent. August 18, 2014
Rated 4.0 out of 5.0 by Comfortable room for the family. Our stay in this hotel was excellent and only spoilt by the poor quality of the hot food at Breakfast. The breakfast sausages were possibly the worst I have ever tasted and made me feel ill. August 18, 2014
Rated 4.0 out of 5.0 by Typical of a Holiday Inn Express Clean comfortable rooms. Breakfast choice is limited, but can't complain as it was free. August 15, 2014
Rated 5.0 out of 5.0 by Good Stay I was very late checking in which did not cause any problems. The breakfast was limited which I expected with the cost. I had some noise from an adjacent room with all the relatives staying for a local wedding but it soon went quiet. The bed was almost comfortable and I did manage a reasonable sleep. I called at the bar each evening for a drink which seemed rather expensive but I suppose they have to make money somewhere given the good prices for the rooms. I had to stay over an extra night and was booked in with no fuss, just re zapped the door key and away. The final account was correct. All the staff I came into contact with were excellent. I would recommend a stay here August 12, 2014
Rated 5.0 out of 5.0 by Great service and comfort Refreshed, rested and relaxed. A great customer experience - staff put you at ease and make sure your stay is everything you expect. My biggest 'ask' is always a clean and comfortable room for a good night's sleep - 10/10 for everything. A big plus - free parking and there is always a space. I will definitely stay here again!! many thanks. August 9, 2014
Rated 1.0 out of 5.0 by Poor customer service Rude, arrogant unfriendly reception staff. The guy on reception was more like a robot when I checked in did not offer to keep my bags disgraceful - worst service ever received at a hotel. August 7, 2014
Rated 5.0 out of 5.0 by A1 Stayed here a few times and as always staff friendly excellent room and great selection for breakfast. August 6, 2014
Rated 4.0 out of 5.0 by 4 days away I had a problem with a member of reception staff, this was sorted very quickly and had a very nice 4 day stay August 2, 2014
Rated 5.0 out of 5.0 by good low cost hotel My husband and I had a very comfortable stay at this hotel and would happily recommend it to others July 23, 2014
Rated 5.0 out of 5.0 by Good value place to stay Pleasant staff, clean comfortable rooms, bedding and on suite shower room. Breakfast was good with reasonable variety. Excellent location. Will definitely stay again. July 15, 2014
Rated 2.0 out of 5.0 by Not as good as other HI Express hotels... Can see why there is a lot of incentive selling to get you to stay here ie: attractive 5000 IHG bonus points deal etc. Great location but rather dated re: its' comparison to other HI Express hotels ie: rooms small... TV's old fashioned, with poor picture reception, & limited channel choice... décor overall... small breakfast serving area... the general feeling here. Staff OK but not very attentive on Check-Out - more interested in updating records on computer with credit card number??? Why, as already advised when booked & I am a Gold Plus member??? Plenty of other choices available nearby with other IHG hotels under different franchises. This HI Express is behind the times re: others... so go elsewhere until it updates itself in many areas of its' offering; bonus points at an attractive rate only go so far. July 13, 2014
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