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Rated 4.2 out of 5 by 153 reviewers.
Rated 4.0 out of 5.0 by Room comfortable and bed comfotable too I booked this room as an early check in at a further cost to myself unfortunately on arrival I was informed that the room wasn't ready and I had to wait for an hour to check in. I had to put my guest off my one hour thus delaying us from a further meeting we had arranged for later on in the morning. Had I have know that I would be delayed I would have asked for a refund on the cost that I incurred. April 23, 2014
Rated 3.0 out of 5.0 by Average, poor cleanliness We arrived at night. Check in was painless. Staff professional and welcoming. We were allocated a ground floor room, along a fairly long corridor and facing out to the M6. The standard of cleaning of the room left something to be desired, with excrement still visible in the toilet pan. Staff changed our room for an equally noisy one on the 3rd floor. Somewhat dated. A convenient stopping off point in the Midlands but not a Holiday Inn Express I could recommend. April 21, 2014
Rated 3.0 out of 5.0 by Disappointed We've stayed in the past and had a good expierience. However, apart from the reception service on arrival the remainder of the stay was a disappointment. The room was not as clean as it should have been with the bed throw being nothing short of grubby. By far the biggest gripe would have been the mattress in room 30. I would expect to get a good comfortable nights sleep but the mattress in room 30 has passed its best which sagged towards the middle. Additionally whilst the breakfast is described as free, there is nothing free in this life, the cost of breakfast is included in the price. I would not ecpect the best quality for this type of service but there was nothing to choose from in the hot breakfast other than one solitary sausage and a yellowish rubber substance described as scrambled egg, on top of this the milk in the dispenser was sour. So overall not a good expierience, you need to do better. April 21, 2014
Rated 4.0 out of 5.0 by Comfortable and ideal for one nights yay Rooms were good size and beds comfortable, woke up feeling refreshed and a bonus with the free inclusive breakfast March 29, 2014
Rated 4.0 out of 5.0 by Good location The hotel is right on Junction 10 on the M6, but I couldn't heard any road noise. The food is good, but the choice is little limited, if you are in company you may want to visit a local restaurant where the "ambiance" and food a little better. But it suits me fine, as I eat alone and use the free WiFi. March 25, 2014
Rated 5.0 out of 5.0 by BED, SHOWER, CLEANLINESS,BREAKFAST, TV ..EXCELLENT ALL PEOPLE EXCELLENT I HAD LEFT MY I PHONE CHARGER AT HOME... I ASKED AT THE RECEPTION AND YOUNG LADY ROSIE DID NOT HAVE A SPARE IN RECEPTION BELONGING TO HOTEL....... BUT ROSIE VERY KINDLY LENT ME HER OWN PHONE CHARGER.......VERY , MUCH APPRECIATED INDEED......... VERY KIND AND THOUGHTFUL ...THANK YOU ROSIE BEST WISHES March 20, 2014
Rated 5.0 out of 5.0 by Recommended A nice quiet, spotlessly clean hotel , great value for money. Highly recommended. March 19, 2014
Rated 3.0 out of 5.0 by Disappointing breakfast service Great location, good value, easy to find, warm, comfortable. Marred by breakfast which whilst of reasonable standard (when will HI Express improve standard of sausages, or better still, replace with bacon?) was badly presented with many items missing due staff failing to restock. This applied to food e.g. no croissants and crockery e.g. no coffee mugs. Simply not good enough, it was a little hectic due numbers of guests choosing to eat at one time, but no excuse for shoddy delivery of crockery etc. March 19, 2014
Rated 4.0 out of 5.0 by Staff give this Holiday Inn express the edge. I stay most weeks at different Hiliday Inn's or Holiday Inn express. The Holiday Inn Express WALSALL has the edge for me in the Birmingham area which is down to the friendly staff and a very good chef. If you are in the west Midlands I would recommend this hotel. March 3, 2014
Rated 5.0 out of 5.0 by Convenient and comfortable Been staying here fairly regularly for 4 years when working in the West Midlands. Really friendly and helpful staff - they like to get to know their customers and make the stay as comfortable as possible. Nothing is too much trouble. March 2, 2014
Rated 5.0 out of 5.0 by Modern and clean Everything you need in a hotel. Well worth the money. Would stay there again. Just what i was looking for in A hotel. Lovely environment. February 27, 2014
Rated 4.0 out of 5.0 by Good hotel shame about the kids beds Was our second visit to this hotel and it is really nice in a handy location. only issues we had was with the bed that the children had to sleep in, it was a converted sofa bed i think and was very very uncomfortable for them to sleep on, in fact i ended up sleeping in it because my daughter was too uncomfortable, they are 12 and 9 yrs. we stayed in a rival hotel in november and the kids each had a single bed which was perfect for a family room, made such a difference. Rest of stay was fine and staff very friendly and welcoming February 26, 2014
Rated 4.0 out of 5.0 by Good customer service As soon as I arrived the lady on reception was very polite and welcoming and served us with a smile. The lady was very thoughtful and made the start to the stay very pleasant. February 20, 2014
Rated 4.0 out of 5.0 by Suited this traveller perfectly I stayed here for just one pre-booked night and couldn't complain for the rate I paid. The bedroom was spacious with good lighting, a choice of soft or firm pillows, a sofa and air conditioning. A good, modern shower room completed the suite. The only minor comment was that the TV could do with being replaced by a flat screen. Wi-fi was free and offered a strong signal and good speed. Breakfast was included which would best be described as continental with sausages and scrambled eggs. All in all I'd certainly stay there again. February 8, 2014
Rated 4.0 out of 5.0 by Good size room Great facilities and a great stay! Will definitely stay here again. Bit more vegetarian choice needed on hot breakfast. Maybe a selection go fresh cut fruit too. February 6, 2014
Rated 4.0 out of 5.0 by good value I stayed with you on the 1st of February for one night and will be using this hotel again based on service and value for money as we had great service upon check in from a very cheery receptionist who i believe also checked us out, room was quite cold but didn't affect our stay that much, the amenities in the room were not quite as we'd imagined more coffee tea sugar and milk would have been good. However breakfast choice was very poor I'd recommend serving hash browns and egg the sausage was very undercooked and no pastries or fresh meat i.e ham regards February 5, 2014
Rated 5.0 out of 5.0 by Great value Great value for money, really impressed with hotel. Will definitely use it again. Comfortable size rooms. Clean and tidy. Didn't use restaurant but looked busy with people eating. Always a good sign. Would recommend! February 5, 2014
Rated 4.0 out of 5.0 by one night stay my wife and i stayed here for one night and we took our siberian husky with us the staff where great with us and the dog the room was fantastic value for money and the continental breakfast was as good as you can get .anyone looking to stay here and travelling it is a great place for moving on to straight of the motorway and straight back on February 3, 2014
Rated 5.0 out of 5.0 by Excellent stay as always. Wonderful and warm customer service by Stephanie!!!! January 13, 2014
Rated 5.0 out of 5.0 by Twixmas stay. Enjoyed our stay, as usual. Only problem was , bed sagged in middle. Mattress probably needs replacing. Staff very helpful and room spotless. No matter how busy the hotel is there's never any noise in the corridors. Will be staying again soon to visit family. January 2, 2014
Rated 4.0 out of 5.0 by Excellent value for money We recently had a stay in this hotel, and our over all experience was good. The breakfast was the highlight. Had sausages, eggs with beans. Bacon was not available. The staff was helpful but could have been more friendlier towards us, compared with our previous hotel staff experiences. But would recommend this hotel for others. January 1, 2014
Rated 5.0 out of 5.0 by Quality Stay We were greeted with very friendly staff at the reception. As we were attending a dog show at the NEC both ourselves and our dogs were made very welcome, a real pet friendly establishment. The rooms were well decorated and very comfortable, a mini home from home. We would definitely recommend and will return soon. December 17, 2013
Rated 4.0 out of 5.0 by Friendly Staff, Good Food, Convenient Location. I stayed here for two nights when I was visiting a company only a couple of miles away and found this to be a clean and pleasant hotel that provided good value for money. The staff were very friendly, the evening hot meals perfectly adequate, and the breakfast of reasonable quality; both hot and cold items. It is very conveniently located adjacent J10 of the M6 making it a good option for anyone looking for a stop-over in the West Midlands. Without doubt I would stay here again when in the area. December 15, 2013
Rated 4.0 out of 5.0 by A very comfortable stay - pleasantly surprised. We stayed when the hotel was fully booked expecting to find it noisy overnight. We were more than pleasantly surprised by the hotel. The room was very comfortable and more than adequate for our needs. The beds were extremely comfortable and although it was close to the motorway and fully booked with coach parties and guests using a nearby party venue it was was very quiet. The bathroom was very well laid out and the shower was brilliant. The room was very clean. Breakfast was ok, nothing really special but there was an adequate selection for all tastes and appetites as it was buffet style. The staff were polite, friendly and helpful. We would certainly stay there again and recommend it to others. December 11, 2013
Rated 5.0 out of 5.0 by Great hotel...staff were brilliant! This is our second stay at this hotel. Really comfortable and clean rooms. We were a big party and came in late and managed to re-arrange the furniture etc...we did the same at breakfast. The staff were really accommodating and friendly and made us feel very welcome. We will definitely be back! November 28, 2013
Rated 4.0 out of 5.0 by The shower in the wet room I was a little nervous of using the shower because there was no grab handle on the wall by the shower. The access room was near enough to reception for me to walk using my 3 wheeled walker. November 23, 2013
Rated 1.0 out of 5.0 by Overnight stay 16/11/2013 We stayed at this hotel and this is the worst Holiday Inn we have ever visited. The breakfast area was too small meaning lots of people had to wait for up to half an hour for breakfast. The tables were not cleared, the area was dirty and untidy, food was all over the floor and surfaces and staff were unwilling to wipe tables. When we spoke to the reception desk all they could say was they were sorry it had not met the required standard and they heard our complaint. November 20, 2013
Rated 4.0 out of 5.0 by Early booking good value As we booked a few months ahead, we got the room and breakfast for a really good price. My only two negatives were the bed was far too soft and as I suffer from a bad back, this meant it was worse and I had quite a sleepless night, and the second being we were given a wet room instead of a bathroom and after a shower, the floor was covered in water for some time. However, we would return if we were going to the NEC and were wanting to stay over. November 20, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great value We stayed for one night. The room was more than adequately sized for a short stay and it was very clean. The bed was amazingly comfortable. Friendly staff. Very good valus. Would definitely use again if we required a hotel in the area. November 20, 2013
Rated 2.0 out of 5.0 by Tired hotel A warm reception from hotel staff marred by a very cold Great Hall. No warmer for breakfast in the morning. Stair carpet needs replacing. Cooked breakfast not up to usual standard. Sausages running in fat, scrambled eggs tasting of egg powder November 18, 2013
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