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Rated 4.2 out of 5 by 163 reviewers.
Rated 4.0 out of 5.0 by Well Pleased Really enjoyed our stay. With tha added value of breakfast included in the cost of the room. The only problem I had, was getting out of the comfy bed in the morning June 8, 2014
Rated 1.0 out of 5.0 by worst holiday inn express i've stayed in! I always sing praises for the Holiday Inn express and regularly recommend to others,but the Walsall one was far below the usual standard. It started with the remote not working which can happen,but took 5 attempts to get an answer from reception. Then the room wouldn't lock,a guy down the hall couldn't get in his room. after 10mins the door finally locked only to find another 10mins to get in on my return. i only left the room 3 times during my stay fortunately as it was the same process each time. reception didn't seem bothered as it looks like a regular occurrence. It was topped off with 2 packets of fruit pastimes costing £2.50!!! Never again!! June 8, 2014
Rated 5.0 out of 5.0 by Not so excellent See my comments in the review... there were problems with the door locks to the room and the A/C unit. While the staff were great the overall comfort of our stay was lessthan expected June 6, 2014
Rated 5.0 out of 5.0 by Evening staff The overall service is always excellent at Walsall but found the evening staff on Saturday 31 May brilliant...it was 2am (early hours of Sunday 1st June) and the staff were cashing up but they still served us with a smile and were very courteous and friendly! :) June 4, 2014
Rated 1.0 out of 5.0 by Comfortable bed, bad service After a false fire alarm we had no water or lift for 3 hours. The staff was rude, not a single sorry... June 4, 2014
Rated 4.0 out of 5.0 by Clean, comfortable, breakfast included - Great value Very good basic hotel for a short stay close to the M6 motorway and within easy reach of the places we needed to visit. Standard type of room but quite spacious, clean and tidy. Bathroom similar. Breakfast included. Adequate if not large choice, but I did not expect more for the price we paid.Bar was useful to have available May 17, 2014
Rated 5.0 out of 5.0 Surprising - hidden luxury Brilliant stay at this holiday Inn Express. Excellent, efficient check in - warm friendly greeting. Clean, well appointed room, with all the amenities needed for the business traveller staying for the one night. Bar excellent, staff friendly and helpful. Bar meal menus offered great choice - especially the Curry and Cobra Deal, I had the Lamb Rogan Josh which was excellent. Service was great. Bed was comfortable. Check out efficient. One of the best places I have stayed as part of the IHG family of hotels. May 5, 2014
Rated 5.0 out of 5.0 by Delighted Right on the M6, really convenient location, my room was next door to M6 and i never heard any traffic noise at all, very comfortable bed and clean room,and fab shower plus very nice welcoming staff, and great breakfast choices, i plan to stay here again very soon. just to make sure this wasnt a one off fluke. April 30, 2014
Rated 1.0 out of 5.0 by Never again Booked hotel last minute as held up on journey. So, ok I checked in at 10:30 ish but no excuse for grumpiness of receptionist. No information given on ANYTHING. Key card just handed to me with a grumpy - lift is over there. As a Gold member and having stayed all over Europe in Holiday Inns I'm pleased this was not my first experience as I would never use group again. April 30, 2014
Rated 4.0 out of 5.0 by Good hotel but upgrade the TV Plesent hotel, good internet with a friendly service. However please please upgrade the tv's This lets the hotel down and I would think twice if it's a choice between hotels! April 28, 2014
Rated 4.0 out of 5.0 by Room comfortable and bed comfotable too I booked this room as an early check in at a further cost to myself unfortunately on arrival I was informed that the room wasn't ready and I had to wait for an hour to check in. I had to put my guest off my one hour thus delaying us from a further meeting we had arranged for later on in the morning. Had I have know that I would be delayed I would have asked for a refund on the cost that I incurred. April 23, 2014
Rated 3.0 out of 5.0 by Average, poor cleanliness We arrived at night. Check in was painless. Staff professional and welcoming. We were allocated a ground floor room, along a fairly long corridor and facing out to the M6. The standard of cleaning of the room left something to be desired, with excrement still visible in the toilet pan. Staff changed our room for an equally noisy one on the 3rd floor. Somewhat dated. A convenient stopping off point in the Midlands but not a Holiday Inn Express I could recommend. April 21, 2014
Rated 3.0 out of 5.0 by Disappointed We've stayed in the past and had a good expierience. However, apart from the reception service on arrival the remainder of the stay was a disappointment. The room was not as clean as it should have been with the bed throw being nothing short of grubby. By far the biggest gripe would have been the mattress in room 30. I would expect to get a good comfortable nights sleep but the mattress in room 30 has passed its best which sagged towards the middle. Additionally whilst the breakfast is described as free, there is nothing free in this life, the cost of breakfast is included in the price. I would not ecpect the best quality for this type of service but there was nothing to choose from in the hot breakfast other than one solitary sausage and a yellowish rubber substance described as scrambled egg, on top of this the milk in the dispenser was sour. So overall not a good expierience, you need to do better. April 21, 2014
Rated 4.0 out of 5.0 by Comfortable and ideal for one nights yay Rooms were good size and beds comfortable, woke up feeling refreshed and a bonus with the free inclusive breakfast March 29, 2014
Rated 4.0 out of 5.0 by Good location The hotel is right on Junction 10 on the M6, but I couldn't heard any road noise. The food is good, but the choice is little limited, if you are in company you may want to visit a local restaurant where the "ambiance" and food a little better. But it suits me fine, as I eat alone and use the free WiFi. March 25, 2014
Rated 5.0 out of 5.0 by BED, SHOWER, CLEANLINESS,BREAKFAST, TV ..EXCELLENT ALL PEOPLE EXCELLENT I HAD LEFT MY I PHONE CHARGER AT HOME... I ASKED AT THE RECEPTION AND YOUNG LADY ROSIE DID NOT HAVE A SPARE IN RECEPTION BELONGING TO HOTEL....... BUT ROSIE VERY KINDLY LENT ME HER OWN PHONE CHARGER.......VERY , MUCH APPRECIATED INDEED......... VERY KIND AND THOUGHTFUL ...THANK YOU ROSIE BEST WISHES March 20, 2014
Rated 5.0 out of 5.0 by Recommended A nice quiet, spotlessly clean hotel , great value for money. Highly recommended. March 19, 2014
Rated 3.0 out of 5.0 by Disappointing breakfast service Great location, good value, easy to find, warm, comfortable. Marred by breakfast which whilst of reasonable standard (when will HI Express improve standard of sausages, or better still, replace with bacon?) was badly presented with many items missing due staff failing to restock. This applied to food e.g. no croissants and crockery e.g. no coffee mugs. Simply not good enough, it was a little hectic due numbers of guests choosing to eat at one time, but no excuse for shoddy delivery of crockery etc. March 19, 2014
Rated 4.0 out of 5.0 by Staff give this Holiday Inn express the edge. I stay most weeks at different Hiliday Inn's or Holiday Inn express. The Holiday Inn Express WALSALL has the edge for me in the Birmingham area which is down to the friendly staff and a very good chef. If you are in the west Midlands I would recommend this hotel. March 3, 2014
Rated 5.0 out of 5.0 by Convenient and comfortable Been staying here fairly regularly for 4 years when working in the West Midlands. Really friendly and helpful staff - they like to get to know their customers and make the stay as comfortable as possible. Nothing is too much trouble. March 2, 2014
Rated 5.0 out of 5.0 by Modern and clean Everything you need in a hotel. Well worth the money. Would stay there again. Just what i was looking for in A hotel. Lovely environment. February 27, 2014
Rated 4.0 out of 5.0 by Good hotel shame about the kids beds Was our second visit to this hotel and it is really nice in a handy location. only issues we had was with the bed that the children had to sleep in, it was a converted sofa bed i think and was very very uncomfortable for them to sleep on, in fact i ended up sleeping in it because my daughter was too uncomfortable, they are 12 and 9 yrs. we stayed in a rival hotel in november and the kids each had a single bed which was perfect for a family room, made such a difference. Rest of stay was fine and staff very friendly and welcoming February 26, 2014
Rated 4.0 out of 5.0 by Good customer service As soon as I arrived the lady on reception was very polite and welcoming and served us with a smile. The lady was very thoughtful and made the start to the stay very pleasant. February 20, 2014
Rated 4.0 out of 5.0 by Suited this traveller perfectly I stayed here for just one pre-booked night and couldn't complain for the rate I paid. The bedroom was spacious with good lighting, a choice of soft or firm pillows, a sofa and air conditioning. A good, modern shower room completed the suite. The only minor comment was that the TV could do with being replaced by a flat screen. Wi-fi was free and offered a strong signal and good speed. Breakfast was included which would best be described as continental with sausages and scrambled eggs. All in all I'd certainly stay there again. February 8, 2014
Rated 4.0 out of 5.0 by Good size room Great facilities and a great stay! Will definitely stay here again. Bit more vegetarian choice needed on hot breakfast. Maybe a selection go fresh cut fruit too. February 6, 2014
Rated 4.0 out of 5.0 by good value I stayed with you on the 1st of February for one night and will be using this hotel again based on service and value for money as we had great service upon check in from a very cheery receptionist who i believe also checked us out, room was quite cold but didn't affect our stay that much, the amenities in the room were not quite as we'd imagined more coffee tea sugar and milk would have been good. However breakfast choice was very poor I'd recommend serving hash browns and egg the sausage was very undercooked and no pastries or fresh meat i.e ham regards February 5, 2014
Rated 5.0 out of 5.0 by Great value Great value for money, really impressed with hotel. Will definitely use it again. Comfortable size rooms. Clean and tidy. Didn't use restaurant but looked busy with people eating. Always a good sign. Would recommend! February 5, 2014
Rated 4.0 out of 5.0 by one night stay my wife and i stayed here for one night and we took our siberian husky with us the staff where great with us and the dog the room was fantastic value for money and the continental breakfast was as good as you can get .anyone looking to stay here and travelling it is a great place for moving on to straight of the motorway and straight back on February 3, 2014
Rated 5.0 out of 5.0 by Excellent stay as always. Wonderful and warm customer service by Stephanie!!!! January 13, 2014
Rated 5.0 out of 5.0 by Twixmas stay. Enjoyed our stay, as usual. Only problem was , bed sagged in middle. Mattress probably needs replacing. Staff very helpful and room spotless. No matter how busy the hotel is there's never any noise in the corridors. Will be staying again soon to visit family. January 2, 2014
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